SUMMARY:

• Confidential is an experienced information technology professional. He leverages his background in business and systems analysis, design, development as well as project management to deliver value to his employers and customers. Confidential ...
• Provides expert knowledge of requirements development and management techniques. He understands how business and technical stakeholders think. He creates clear and concise requirements artifacts to support project success.
• Has hands - on experience in all standard best practice techniques for requirements elicitation, including structured JAD facilitation, agile epic/user story, and business/functional requirements definition, and BPM/visual modeling.
• Effectively elicits and defines as-is and to-be business processes, as well as business and functional requirements. He is a quick study of complex business processes and needs in any business, government and non-profit organization.
• Is a seasoned agile practitioner, having served as Agile Product Owner, Scrum Master and Coach on several teams.
• Has been personally mentored by business analysis thought leader and Microsoft Press author Karl Wiegers, PhD, as well as by other industry leaders. He mentors business analyst and software teams on the best practices techniques found in the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABOK).

TECHNICAL SKILLS:

Business Analysis/Requirements Dev: 15+ years Epics, user stories, success criteria/use cases, business and functional requirements

Visual Requirements Modeling: 15+ years Workflow, BPM, as well as UML use case, sequence, activity and state diagrams

BPMNv2 Business Process Modeling: 10+ years IBM WebSphere BPM, Pega PRPC, MS Visio, Tibco Staffware BPM certified

Business Process Improvement: 10+ years Effective collaborations with stakeholders to achieve work process optimization

Requirements Visualization Tools: 15+ years iRise and Axure web UI modeling tools; Microsoft Visio, Enterprise Architect

Requirements Tools Administration: 10+ years JIRA/Confluence, IBM Rational Requirements Composer/Doors, RequisitePro

Hands-on Technical Team Leadership: 15+ years Project manager, product owner or team lead for 3 dev and 7 requirements teams

Program Management Office Support: 10+ years Provide enterprise PMO support with cross-program planning and requirements

Enterprise Applications Programmer: 15+ years Microsoft Visual Studio legal and social services case management applications

Corporations and Non-Profits: 15+ years Nextel Int’l, Blue Cross (MA, NC, CareFirst), GEICO, Ernst & Young, Red Cross

Blue Cross, Other Healthcare Payers: 9+ years Enrollment, Claims, Providers, Customer Service, Providers, Pega PRPC, Portals

Government Agencies: 15+ years U.S. agencies, including Confidential, DOD, National Science Foundation, Commerce, Federal Deposit Insurance Corporation, FAA, Administrative Office-US Courts;

State, county and city government agencies in: VA, MD, PA, Washington, DC

PROFESSIONAL EXPERIENCE:

Agile Product Owner / Lead Business Analyst / Technical Project Manager

Confidential, Calverton, MD

Responsibilities:

• Agile Product Owner for of 10 health insurance exchange; benefit eligibility and child welfare case management products.
• Agile Scrum Master: engaged in sprint planning, backlog grooming, sprint demos, sprint retrospectives, blocker resolution.
• Coached/mentored various dev teams on the standard operating procedures needed to implement Agile Scrum best practices.
• Responsible for all representing the Business perspective in regard to products to dev teams. Planned and scheduled releases.
• Maintained relationships with corporate clients, including engaging in site visits and JAD requirements elicitation sessions.
• Engaged in rapid UI prototyping using the iRise modeling tool in support of marketing demos and requirements elicitation.
• Developed requirements and technical designs for Medicaid Management Information Systems (MMIS) - including IBM Curam integrations, child welfare case management workflow systems, customized content management (CMS) systems, state health insurance exchange (HIX) portals, as well as Service Oriented Architecture (SOA) based middleware products.
• Defined SOA requirements supporting Enterprise Service Bus (ESB) based integrations between products and external APIs.
• Developed hundreds of agile themes, epics user stories, success criteria, use cases, rules and non-functional requirements.
• Created a large number of Enterprise Architect and Microsoft Visio business process model (BPM) and UML diagrams.
• Mentored junior business analysts on the use of best practice techniques in requirements elicitation and specification based on concepts described in the International Institute of Business Analysis Business Analysis Body of Knowledge (BABOK).
• Defined requirements in alignment with the Medicaid Information Technology Architecture (MITA) business architecture.
• Performed peer review of business analysis artifacts including user interface mockups, user stories and other requirements.
• Created standard operating procedures (SOP), as well as training documentation for the software products in the portfolio.
• Organized agile requirements and design work across the stakeholder community using Atlassian JIRA and Confluence. Configured JIRA/Confluence to provide effective linking/tracing of epics, user stories, success criteria and visual models.
• Lead Requirements Tool and Agile Business Analysis Process Coach

Confidential, Durham, NC

Responsibilities:

• Developed requirements automation processes supporting Scaled Agile for the Enterprise (SAFe) and waterfall SDLCs.
• Agile Scrum Master: organized sprint planning, backlog grooming, sprint demos, sprint retrospectives, blocker resolution.
• Coached a large team of business analysts and developers on best practices for creating and managing agile requirements.
• Provived business analysis for Confidential ’s 9,000 requirements supporting migration to TriZetto Facets and SalersForce.
• Mentored analysts on the International Institute of Business Analysis Business Analysis Body of Knowledge (BABOK).
• Trained and mentored over 300 users on various projects in the use of the IBM Rational Requirements Composer (RRC) tool.
• Conducted JAD sessions and stakeholder interviews to elaborate requirements for new, enhancement and COTS projects.
• Created agile themes, epics, user stories, use cases, UML diagrams, functional requirements and system architectural designs.
• Developed a three hour business analyst introductory course, and a 2 hour stakeholder course for requirements tool users.
• Configured RRC to support agile themes, epics, features, user stories, success criteria and test case creation and traceability.
• Conducted a popular biweekly brown bag lunch series to present new technical feature roll-outs and a forum for RRC users.
• Handled all RRC user license provisioning, role assignment, project onboarding and staff onboarding activities.
• Developed a data interface process allowing RRC data to be exchanged with Hewlett Packard Quality Center 10 / ALM 11.
• Designed a unique RRC operating model in support of Confidential ’s largest development program supporting 130 RRC users.
• Developed business analysis training documentation, including a 40 page guide to beginning and Advanced RRC use.

Senior Business Analyst

Confidential, New Carrollton, MD

Lead Requirements Analyst

Confidential, Boston, MA

Requirements Automation and SDLC Process Team Lead

Confidential, Reston, VA

Senior Requirements Analyst and Development Team Lead

Confidential, Cambridge, MA

Responsibilities:

• Agile development and analysis lead in support of a major Federal Aviation Administration safety inspection application.
• Coordinated the integration of enterprise, program and project-level requirements in support of a $60 million federal project.
• Developed content management module and case management module requirements for this large-scale surveillance system.
• Promoted to lead a 5 member content management development team using Microsoft .Net, Silverlight and SQL Server.

Senior Requirements Analyst / IBM Rational Tools Administrator

Confidential, Germantown, MD

Responsibilities:

• Managed the administration of IBM Rational RequisitePro as well as related planning, control and training activities.

Senior Requirements Analyst

Confidential, Washington, DC

Responsibilities:

• Created software requirements for a large-scale web portal application to roll-up monthly production and performance statistics reporting.
• Citizenship and Immigration Services field offices.

Solution Architect / Senior Requirements Analyst

Confidential, Durham, NC

Responsibilities:

• Conducted JAD sessions and developed detailed business, functional and data requirements regarding HIPAA 837 institutional claim EDI transactions, CMS 1500 professional medical / dental claims, and UB94 Institutional claims.
• Supported BCBNC’s Data Warehouse requirements initiatives.
• Defined COTS system requirements.
• Requirements Manager