SUMMARY:

• Around 16+ years of diverse experience in Information Technology with focus on Business Analysis, Validation, Quality Assurance and development.
• Experience in the following industries:
• Finance - Retail Banking
• Media & Publishing
• E-commerce
• Pharmaceutical
• Software & Consulting
• Facilitate Development of Project Schedules
• Stake Holder Mapping and Management
• Extensive experience as a Business Analysis, Scrum Master, Requirements Management, Issue and Problem Resolution
• Lead Workshops and Cross Functional Teams
• Extensive experience in User Acceptance Testing
• Extensive experience in Software Development Lifecycles including Agile, RUP, Waterfall and RAD
• Extensive experience in User stories, Product Manager, Scrum and Sprint Planning, Storyboarding
• Extensive experience in Use Cases, Business and Functional Requirements
• Extensive experience in all aspects of software development including Analysis, facilitating Design and Development, Quality Assurance and Management, Release and Change Management
• Extensive experience in Business Integration Models, Activity Diagrams, UML, Wireframes and Prototypes, user experience and interface design
• Highly Motivated and attention to detail, highly organized and able to handle pressured deadlines by taking ownership
• Energetic, problem owner and solver with a logical approach to solving issues
• Excellent communication skills, including Exceptional written and verbal communication skills and active listening skills
• Extensive experience in producing professional quality project artifacts including but not limited to business requirement documents, requirement plans, models (e.g. data, event, context and process), traceability matrices, use cases, issue logs and other documents as needed
• Extensive experience in with project stakeholders to elicit and document project requirements by translating business needs into testable, developer-ready requirements
• Extensive experience in serving as a critical resource and liaison between subject matter experts and technologists throughout the project lifecycle
• Experience in working with E-Commerce applications and customer facing websites.
• Experience in Mobile Apps (Smartphone & Tablets)
• Experience in working extensively with external vendor based applications and tools.
• Extensive experience in Software as a Service (SaaS) and Architecture Data as a Service (ADaaS)
• Extensive experience in ERPs, CRMs, and Web applications.

TECHNICAL SKILLS:

Project Tools: MS Project, MS Office (MS Word, Excel, PowerPoint), MS Visio, Rose, TOAD, Enterprise Architect

Document Management: Documentum, SharePoint, Filenet system.

Software Development Lifecycles: Waterfall, Spiral, RUP, RAD, Agile

Requirements Management: DOORS, Requisite Pro, BluePrint, Caliber RM

Testing Tools: HP Quality Center, Rational Test Manager and ALM

CRM: SalesForce, Siebel

ERP: SAP (FICO / SD / BASIS / GRC / WMS / HR / IA (MM / PP, BI)

Content Management: Vignette, Fatwire, Teamsite, Epic Star

Ecommerce: Oracle ATG E-Commerce

Web Technologies: .NET, ASP, HTML, DHTML, XML, java script, CSS, Web Services, Flash, HTML5, BOOTSTRAP

DATA: Big Data, Hadoop, Pado, Rest API, GEMFIRE, TRIBEFIRE

ITIL TOOLS: Remedy ITSM, Trackwise

Reporting: Cognos, BI.

Others: HTML, DHTML, JavaScript, VbScript & FrontPage, TCP/IP, LAN, WAN, MS Project, Documentum, Trackwise (CAPA) & ATG - ECommerce, Saleforce, Siebel CRM.

PROFESSIONAL EXPERIENCE:

Confidential, Wayne, NJ

Sr. Business Analyst / Product Owner

Responsibilities:

• Gathered and collected requirements resulting in detailed business rules, functional requirements and process design.
• Prepared graphical depictions of use cases activity diagrams, use case diagrams and wire frames.
• Analyzed and identified system, data and process dependencies for upstream and downstream application data flow.
• Supported the quality assurance testing and ensured that business requirements were being addressed in the test plans.
• Concisely and effectively communicated business requirements to developers.
• Worked closely with data architects, developers, test managers, business stakeholders and project managers to achieve project objectives in defined time frames.
• Translating the business requirements and coordinating with the application development teams for handling project activities
• Captured As-Is state of existing process through Visio
• Facilitated workshops to capture complete and meaningful use cases. Successfully conducted e-commerce (Web-Experience and Merchandizing) workshops to gather requirements for domestic and international markets
• Developed functional specifications and system design specifications based on client wants
• Ensured issues were quickly identified, tracked, reported on, and resolved in a timely manner
• Applied change management where needed
• Worked as a liaison between technical teams and the business
• Assisted in enforcement of project deadlines and schedules
• Consistently delivered high-quality services to our clients
• Documented the Market gaps between the Platform Requirements vs. the Market requirements.
• Based on the analytics of sales, proposed enhancing features and optimization to increase visibility and grab customer attention to the e-commerce website features.
• Document Integration Requirements to elicit the touch points between the E-commerce solution and other 3rd party vendor solutions.

Lead Business Analyst / Scrum Master

Responsibilities:

• Review, analyze and document business practices and requirements related to existing or proposed information systems in clear and concise language.
• Collaborate with the Product Owners and help prioritize the Product Backlog
• Lead daily scrum standup meetings, ensuring usefulness and adherence to scrum practice.
• Act as servant-leader to an agile team; removing impediments and ensuring team productivity.
• Ensure team delivering stories such that they meet the definition of done.
• Lead team retrospectives and ensure key learning is incorporated into next sprint.
• Write very concise User Stories with Acceptance Criteria for the Product Backlog.
• Produce and explore requirements in collaboration with product owner, scrum master and project manager at the level of detail required for Sprints
• Mentor developers on how things work in the business domain and represent the Product Owner in Scrums
• Wear different hats: designer, tester, facilitator, product owner, etc and create a shared understanding of what the product is supposed to do
• Where needed, develop data test protocols, including test plans, test conditions and validation testing. Test systems functionality and document test results. As appropriate, conduct or assist with User Acceptance Testing.
• Perform preliminary analysis about costs, benefits, risks and feasibility of design and implementation of proposed systems.
• Evaluate implementation strategies and document issues requiring resolution after a technology system has been implemented (post Implementation resolution).
• Escalate any project related issues or potential impediments to a project’s schedule or deliverable
• Drive weekly backlog grooming sessions with the team, ensuring work items are estimated and ready-for-work per the Product Owners priorities.
• Provide input to and participate in Release Planning.
• Coordinate release planning with other Scrum teams throughout the organization.
• Lead Sprint Planning sessions ensuring the commitments made are appropriate and uphold scrum principles

Sr. Business Analyst / Project Lead / Scrum Master

Responsibilities:

• Review, analyze and document business practices and requirements related to existing or proposed information systems in clear and concise language.
• Produce and explore requirements in collaboration with product owner, scrum master and project manager at the level of detail required for Sprints
• Lead daily scrum standup meetings, ensuring usefulness and adherence to scrum practice.
• Act as servant-leader to an agile team; removing impediments and ensuring team productivity.
• Ensure team delivering stories such that they meet the definition of done.
• Lead team retrospectives and ensure key learning is incorporated into next sprint.
• Write very concise User Stories with Acceptance Criteria for the Product Backlog.
• Identify missing requirements and work with users to develop acceptance criteria or test cases for the system
• Mentor developers on how things work in the business domain and represent the Product Owner in Scrums
• Wear different hats: designer, tester, facilitator, product owner, etc and create a shared understanding of what the product is supposed to do
• Review and document business rules that must be incorporated into the proposed system.
• Document business practices by reviewing agency and program goals and objectives, work-flow, data input and output, data content and any external considerations.
• Research and gather Business Requirements via requirements gathering (JAD) sessions, interviews, surveys and reviewing current documentation.
• Create documentation describing business flow and function using flow charts and data/process models describing these business functions.
• Where needed, develop data test protocols, including test plans, test conditions and validation testing. Test systems functionality and document test results. As appropriate, conduct or assist with User Acceptance Testing.
• Perform preliminary analysis about costs, benefits, risks and feasibility of design and implementation of proposed systems.
• Evaluate implementation strategies and document issues requiring resolution after a technology system has been implemented (post Implementation resolution).
• Coordinate and record stakeholder meetings regarding system planning, Implementation or issue resolution.
• Escalate any project related issues or potential impediments to a project’s schedule or deliverable
• Preparing and providing organization wide communications e.g. meeting agendas, meeting minutes, etc

Lead Business Analyst

Responsibilities:

• Lead a team of Business Systems Analysts for Requirements gathering and use case development
• As a liaison between the IBM team and the Stakeholders, was heavily involved in drafting the Business Requirements Documents and also worked with the team of Business Systems Analysts to write and clean up the High level System Requirements for the past couple of releases..
• Involved in Creating Business Process Charts/documents which depicts the Business Processes in form of high level Business Flows
• Reported accomplishments, status and planning to unit leader, group leader, partners and customer.
• Work with users to understand problems, focuses on bringing issues to resolution, and escalates as necessary to meet timelines.
• Involved in creating the Business Requirements, User Requirements Specifications and Functional Specifications.
• Written Use Case documents for different releases of NASCO (Mainframe application).
• Expert in providing wireframes/mock-ups to drive the process of Gathering and reviewing the Requirements and obtaining approval from Business Users and Subject Matter Experts.
• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system using the Iterative Requirements Engineering Methodology
• Facilitated JAD Sessions between Subject Matter Experts and Business Users to effectively communicate the requirements to the Technical Team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Involved in User Acceptance Testing.

Sr. Business Analyst / Lead

Responsibilities:

• Lead a team of Junior Business analysts for Requirements gathering and use case development.
• Was heavily involved in writing and evaluating Request for Proposals (RFPs).
• Coordinated and made the Off-Shore/On-Site model a success by playing the role of the lead in several projects.
• Involved in Creating Business Process Charts/documents which depicts the Business Processes in form of high level Business Flows
• Reported accomplishments, status and planning to unit leader, group leader, partners and customer.
• Created and maintained project related artifacts like Project Plans, Scope documentations, Resource Planning.
• Work with users to understand problems, focuses on bringing issues to resolution, and escalates as necessary to meet timelines.
• Interact and negotiate with mid to senior level management on behalf of project team.
• Create and deliver presentations on project goals and plans, including progress reports.
• Responsible to standardize processes and system qualification.
• Involved in creating the Business Requirements, User Requirements Specifications and Functional Specifications.
• Written Use Case documents for different releases of the web applications.
• Expert in providing wireframes/mock-ups to drive the process of Gathering and reviewing the Requirements and obtaining approval from Business Users and Subject Matter Experts.
• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system using the Iterative Requirements Engineering Methodology
• Facilitated JAD Sessions between Subject Matter Experts and Business Users to effectively communicate the requirements to the Technical Team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Involved Project Plan and Risk Assessment documents.
• Assessed and created Impact Assessment documents.
• Lead the User Acceptance Test (UAT) Process for a couple of releases of the web application, in which I managed a team of 2 Analysts and 8 testers
• Followed the UML based methods to create Activity Diagrams, Use Case Diagrams, Sequence Diagrams, Class Diagrams, Also followed the UML notations for the Object Oriented Analysis and Design.
• Prepared Analysis Models and additional specifications that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements to aid System Architects and Developers.

Sr. Business Analyst

Responsibilities:

• Lead the Initiation phase to gather and draft Business and Functional Requirements in coordination with offshore junior Business Analysts.
• Coordinated and made the Off-Shore/On-Site model a success by playing the role of the lead in several projects.
• Involved in Creating Business Process Charts/documents which depicts the Business Processes in form of high level Business Flows
• Responsible to standardize processes and system qualification.
• Involved in creating the Business Requirements, User Requirements Specifications and Functional Specifications.
• Written Use Case documents for different releases of the web applications.
• Expert in providing wireframes/mock-ups to drive the process of Gathering and reviewing the Requirements and obtaining approval from Business Users and Subject Matter Experts.
• Responsible to lead the analysis phase of the IRIS system.
• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system using the Iterative Requirements Engineering Methodology
• Facilitated JAD Sessions between Subject Matter Experts and Business Users to effectively communicate the requirements to the Technical Team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Involved in writing the Design Specifications.
• Write Project Plan and Risk Assessment documents.
• Involved in writing Standard Operating Procedures (SOPs)
• Assessed and created Impact Assessment documents.
• Lead the System Test Process for a couple of releases of the web application, in which I managed a team of 2 Analysts and 8 testers
• Followed the UML based methods to create Activity Diagrams, Use Case Diagrams, Sequence Diagrams, Class Diagrams, Also followed the UML notations for the Object Oriented Analysis and Design.
• Work in multiple projects at a time in order to meet the deadlines and also to assist the Management deliver the product to the sites.
• Prepared Analysis Models and additional specifications that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements to aid System Architects and Developers.
• Worked on the all the protocols including IQ, OQ and PQs.
• Performed validation for all the Interfaces.
• Analyzed the business requirements and designed the test cases and test plans
• Performed Functional Testing on the new releases of the applications.

Sr. Business Analyst

Responsibilities:

• Involved in Creating Business Integration Model (BIM) which depicts the Business Processes in form of high level Business Flows
• Responsible to standardize processes and system qualification.
• Involved in creating the Business Requirements, User Requirements Specifications and Functional Specifications.
• Expertise in writing the Baseline Configuration Specification documents for all the projects that I worked with in Pfizer.
• Involved in writing the Design Specifications.
• Involved in defining the Global Project Strategy.
• Write Project Plan and Risk Assessment documents.
• Involved in the validation of the Manufacturing Enterprise Solution.
• Involved in writing Standard Operating Procedures (SOPs)
• Assessed and created Impact Assessment documents.
• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system using the Iterative Requirements Engineering Methodology
• Facilitated JAD Sessions between Subject Matter Experts and Business Users to effectively communicate the requirements to the Technical Team.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Followed the UML based methods to create Activity Diagrams, Use Case Diagrams, Sequence Diagrams, Class Diagrams, Also followed the UML notations for the Object Oriented Analysis and Design.
• Work in multiple projects at a time in order to meet the deadlines and also to assist the Management deliver the product to the sites.
• Prepared Analysis Models and additional specifications that contain set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document business data requirements to aid System Architects and Developers.
• To assist the different sites of Pfizer Inc with their validation documentation.
• Analyzed the business requirements and designed the test cases and test plans
• Performed Functional Testing on the new releases of the applications.

Lead Business Analyst

Responsibilities:

• Developed a systematic approach to eliciting, organizing, and documenting the requirements of the to-be-system.
• Gathering and documenting the requirements that are critical to the business mission and using those requirements to design application software using a Use Case approach.
• Interacted with the “Users” by interviewing them, by preparing questionnaire and getting feedback.
• Developed Use Case diagrams, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stake holders can understand the business process.
• Gathering requirements was involved in working with foreign banks (entities) and legal entities identifying business functionality, requirement, process information and flow.
• Assisted Project Teams in preparing Software Requirement Specifications (SRS), Software Design Documents (SDD), User Interface Design, designing of Application Architecture & Database Modeling.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from the user perspective.
• Analyzed the business requirements and designed the test cases and test plans
• Performed Functional Testing on the new releases of the application.
• Used Test Director for bug tracking and reporting.
• Involved in creating the Business Requirements, User Requirements Specifications and Functional Specifications.
• Involved in writing the Design Specifications.
• Involved in defining the Global Project Strategy.
• Write Project Plan and Risk Assessment documents.

Software Engineer

Responsibilities:

• Designed and developed a Servlet, which presents the end user with form to submit the details of the problem, makes a JDBC-ODBC connection to the database and inserts the details into to the database.
• Designed and developed a Servlet, which presents the engineer a form to submit solution to particular problem.
• Designed and developed a Servlet, which Opens a Client Socket to the SMTP mail server on port 25, generates and sends mails to respective engineers and managers retrieved from the database.
• Designed and developed a Servlet, which allows the end user to query on the problem, makes a JDBC-ODBC connection to the database and retrieve the details regarding the call number and also the current status of the submitted problem.
• Unit testing using the manual testing method.
• Lead the System integration testing.

Software Consultant

Responsibilities:

• Designed and developed front-end for the user to enter all the details related to the sales and distribution
• Used a lot of back-end connectivity using JDBC-ODBC connection to insert the details submitted by the user.
• Designed servlets and JSPs which had to be validated for certain fields where needed to pop-up with alert messages to enter the mandatory fields with the details in the right format.
• Designed servlets to retrieve the data from the database so the user could see all the information necessary to perform the next step in the Supply chain Management.
• Deployed the servlets on the weblogic server.
• Performed the Unit testing
• Participated in System integration testing.