SUMMARY:

• Content Developer/Technical Writer/Instructional Designer, Business Process/Requirements Analyst, and Computer Software Consultant with experience in the technology of government, telecommunication, manufacturing, financial industries, healthcare and judicial courts
• Exceptional background in writing, editing, and balancing technology and business issues
• Strong analytical and teamwork skills
• Experience in gathering requirements, diagramming processes, writing project definition documents, traceability matrixes, mapping data, Kaplan STT (Software Training Technology), a simulation based training tool, SDLC documents (Design, Requirements, Test Plans), Standard Operating Procedure (SOP), Information Assurance (IA), Request for Proposal (RFP) Support, Statement of Work (SOW), Service Level Agreements (SLA), Business Process Modeling, Computer Based Training (CBT)/Online material, GAP Analysis, ITIL /ITSM, user manuals, user training, technical data sheets, white papers, marketing materials, and related technical and publications
• Implementation of document project deliverables based on project goals/requirements

TECHNICAL SKILLS:

SOFTWARE/TECHNICAL KNOWLEDGE: Proficient in MS - Office Professional Suite (Word, Excel, PowerPoint, Publisher, Project, MS Access), Visio, Kaplan STTT (authoring and publishing tool), MS-Project, SQL Server, Adobe Photoshop, IBM Point-of-Sale (POS); Knowledgeable in: Oracle 11i, Oracle Financials (AR, GL), Business Process Modeling Notation (BPMN), Enterprise Architect (EA), Info Map, Rational (Clear Quest /Clear Case), Help STAR (SharePoint)/Other Portals, QuarkXPress 7, SnagIt, Smart Draw, and Multiple Operating Systems (OS) Platforms

METHODOLOGIES/COMPLIANCES: Proficient in APA/Microsoft writing styles, Software Development Lifecycle Software (SDLC), CMMI, Waterfall and Agile. Knowledgeable of: Enterprise Resource Planning (ERP)/Customer Relationship Management (CRM) systems, Oracle Supply Chain Management, Sarbanes Oxley, ITIL, IETM,), Business Process Management Notation (BPMN), ISO Standards, Service-oriented architecture (SOA), Request for Proposal (RFPs) and Acquisitions (Government Contracts), NIST SP, and Section 508 Compliance

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst/Technical Writer

Responsibilities:

• Developed Oracle Financial business narratives and processes documents
• Analyzed Oracle Financial (AR, AP, FA, GL and Procurement) requirements to develop narratives and high-level/detail-level BPMN documents
• Interviewed subject matter experts (SMEs) to gather requirements and approval for required business processes list
• Participated in departmental and team meetings to discuss new and existing agenda; Used the Todoist Tool to view and collaborate on assignments

Environment: Compliance/Standards/CMMi, MS-Win10, Server/Client, Jiri, SharePoint

Tools: Used: MS-Office Suite 2016 (Word, Excel, PowerPoint, and Visio); SnagIt; OneNote; Camunda BPMN Tool

Confidential

Sr. Technical Writer/Trainer

Responsibilities:

• Developed Confidential E-rate program documentation
• Developed documentation (Release Notes, User Guides, Demo/Training Presentations/Templates) produced in an Agile/sprint cycle environment
• Analyzed requirements to produce new and updates to current documents per sprint cycle
• Performed analysis of application in the development and test environments
• Collaborated with subject matter experts (SMEs) for all enhancements and reviews
• Participated in daily scrum/project/team meetings related to the application updates

Environment: Compliance/Standards/CMMi, MS-Win7, Server/Client, Jiri, SharePoint

Tools: Used: MS-Office Suite 2013 (Word, Excel, PowerPoint, and Visio); SnagIt;

Confidential

Content Developer/Compliance Analyst

Responsibilities:

• Developed an approach for the Compliance Program Effectiveness (CPE) and supplemental documents to formulate questionnaires for each module
• Analyzed the Office of Inspector General (OIG) Federal Registers to formulate questionnaires for each module
• Analyzed the OIG Work Plan Fiscal Year document using the Code of Federal Regulations (CFR) to formulate questionnaires for each module
• Analyzed vendor’s results/findings from Toolkit to support Marketing assessment
• Mapped CFR numbers to applicable Security Category, Sub-Category and Questions in a master source assessment security document; Compliance Security Risk Analysis
• Reviewed vendor’s surveys via Confidential Suite application
• Collaborated with compliance subject matter experts (SMEs) for all updates and reviews
• Participated in Project and Team meetings related to application documentation updates.

Environment: Compliance/Standards/CMMi, MS-Win7, Server/Client, SharePoint

Tools: Used: MS-Office Suite 2013 (Word, Excel, PowerPoint, and Visio)

Confidential

Requirements Analyst/Technical Writer

Responsibilities:

• Analyzed quarterly release enhancements to Confidential Federal Employee Plans application
• Interviewed and collaborated with subject matter experts (SMEs) to capture processes/procedures and related content.
• Analyzed functional specifications and user stories to revised quarterly release documentation.
• Developed Revision History documentation for all modified chapters for each release.
• Participated in Project, Team and Brown Bag meetings related to application updates.

Environment: Compliance/Standards/CMMi, MS-Win7, Server/Client, SharePoint, Agile

Tools: Used: MS-Office Suite 2013 (Word, Excel, PowerPoint, and Visio), SnagIt, InfoMap, Drupal, RoboHelp

Confidential

Sr. Technical Writer/Documentation Specialist

Responsibilities:

• Analyzed network assessment documentation
• Interviewed and collaborated with subject matter experts (SMEs) to capture processes/procedures and related content.
• Developed and critiqued content encapsulating “AS-IS” and “TO-BE” network and security assessment.
• Developed and critiqued Security documents and Business presentations.

Environment: Compliance/Standards/CMMi, MS-Win8, Server/Client, SharePoint

Tools: Used: MS-Office Suite 2013 (Word, Excel, PowerPoint, Publisher and Visio), SnagIt

Confidential

Sr. Technical Writer

Responsibilities:

• Interviewed and collaborated with subject matter experts (SMEs) to capture processes/procedures and related content.
• Developed manuals (User guide and administration guide) for a comprehensive business intelligence platform that delivers a full range of capabilities - including interactive dashboards, ad hoc queries, notifications and alerts, enterprise and financial reporting, scorecard and strategy management, business process invocation, search and collaboration, mobile, integrated systems management and more.

Environment: Compliance/Standards/CMMi/GxP, MS-Win8, Server/Client, Citrix, SharePoint, Service-oriented architecture (SOA, PL/SQL

Tools: Used: Oracle OBIEE, MS-Office Suite 2013 (Word, Excel, PowerPoint, Publisher and Visio), SnagIt

Confidential

Business Process Analyst/ Sr. Technical Writer

Responsibilities:

• Developed SDLC documents for Agile Deliverables.
• Interviewed and collaborated with subject matter experts (SMEs) to capture processes/procedures and content for end-user.
• Developed Business Process Modeling Notation (BPMN) for eight MDHIX modules; 200 workflow diagrams
• Developed/edited Interface Control Documents (ICD) and System Design Document (SDD).
• Developed training and presentation documentation (PPT, Word) and Quick Reference guide for quality checks of draft documents.
• Created, modified, and converted tables and graphical images to meet 508 compliance.
• Participated in peer review sessions and weekly status meetings with multiple project teams and vendors
• Multi-tasking of writing assignments.

Environment: Compliance/Standards/CMMi, MS-Win8, Server/Client; SharePoint, Agile, Service-oriented architecture (SOA), Enterprise Architect

Tools: Used: MS-Office Suite 2013 (Word, Excel, PowerPoint, Publisher and Visio), SnagIt

Confidential

Requirements Analyst/Sr. Technical Writer

Responsibilities:

• Reviewed Phase 1 Request for Proposal (RFP) deliverables.
• Gathered and researched requirements from subject matter experts (SME).
• Developed requirement matrix to generate SDLC/IA documents
• Developed technical documents to meet compliance standards.
• Created, modified, and converted graphical images.
• Participated in peer review sessions and weekly status meetings.
• Multi-tasking writing assignments

Environment: Compliance/Standards/Guidelines (SOX), CMMi, MS-XP, Server/Client, SharePoint, VPN, ITIL/ITSM; Oracle; Service-oriented architecture (SOA)

Tools: Used: MS-Office Suite 2007 (Word, Excel, PowerPoint, Publisher and Visio)

Confidential

Requirements Analyst/Sr. Technical Writer

Responsibilities:

• Researched, gathered, and edited business requirements to generate SDLC/IA documents for an emerging web-based system.
• Participated in joint application development (JAD) sessions, system related walkthroughs, and peer review sessions; Webinars and GoToMeetings; Prepared Minute Meetings Notes for Reviews and weekly status meetings
• Multi-tasked writing assignment for technical and non-technical audiences and testing of application
• Developed technical documents to meet Quality Assurance and 508 compliance standards; Provided full Lifecycle Management of documents through SharePoint

Environment: Compliance/Standards/Guidelines (CMMi, ITIL, NIST SP, Section 508, PCI, HIPPA, SOX), Agile, Java, Oracle, Service-oriented architecture (SOA), MS-7, Server/Client, SharePoint, VPN

Tools: Used: MS-Office Suite 2010 (Word, Excel, PowerPoint, and Visio); Adobe Reader/Writer

Confidential

Technical Editor (Remote)

Responsibilities:

• Gathered requirements from SMEs and research essential data
• Created, modified, and converted graphical images for artifact document inclusion

Environment: Compliance/Standards/Guidelines (Section 508, HIPPA, SOX), CMMi, MS-XP, Server/Client, SharePoint, Agile; Service-oriented architecture (SOA); VPN

Tools: Used: MS-Office Suite 2010 (Word, Excel, PowerPoint, Publisher and Visio)

Confidential

Sr. Technical Writer

Responsibilities:

• Facilitated development of SDLC/IA documents

Environment: Compliance/Standards/Guidelines (NIST SP 503, Section 508, SOX), ITIL, Waterfall, MS-XP, Server/Client

Tools: Used: MS-Office Suite 2003 (Word, Excel, PowerPoint, and Visio)

Confidential

Business Process Analyst/ Sr. Technical Writer

Responsibilities:

• Facilitated development of SDLC documents for the Confidential applications enhancement project

Environment: Compliance/Standards/Guidelines (NIST SP 503, Section 508, PCI, SOX), ITIL/ITSM, Waterfall, Java, Service-oriented architecture (SOA), MS-XP, Server/Client

Tools: Used: MS-Office Suite 2003 (Word, Excel, PowerPoint, and Visio)

Confidential

Requirements Analyst/Technical Writer

Responsibilities:

• Facilitated development of QA Checklists to measure business requirements, mockup screens, and diagrams based on the Center for Medicaid and Medicare Services (CMS) requirements

Environment: CMMi, ITIL, Compliance/Standards/Guidelines (Section 508, PCI, HIPPA, SOX), CMMi, ITIL, Agile, MS-7, SharePoint, Server/Client

Tools: Used: MS-Office Suite (Word, Excel, PowerPoint, Visio, and SnagIt)

Confidential / Confidential

Sr. Technical Writer/ Business Process Analyst

Responsibilities:

• Facilitated development of SDLC and ITIL/ITSM Services Catalog documents
• Gathered requirements from SMEs and researched essential data for Request for Proposal (RFP)
• Developed ITSM (Help desk, Network/Operations, Engineering/Development documents, other)

Environment: Compliance/Standards/Guidelines (Section 508, PCI, SOX), ITIL/ITSM, Service-oriented architecture (SOA), MS-XP, MS-7, SharePoint, Server/Client

Tools: Used: MS-Office Suite (Word, Excel, PowerPoint, and Visio)