PROFESSIONAL SUMMARY:

• Over 7 years of experience in information technology industry as a senior Business Analyst working on various domains like (Banking, Healthcare, Customer relationship management, Retail, e - commerce) and in various computing environments, with experience in implementation and Integration strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• In depth knowledge of all the phases of Software Development Life Cycle (SDLC) including Agile (Scrum) and Waterfall methodologies.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements, identify Functional and Non-Functional requirements.
• Experience in creating SOW (Statement of work), RFI (Request for information) documents.
• Used elicitation techniques like Interviewing, Brainstorming, Group Discussions and Questionnaire to capture inputs required for functional design which included detailed process maps, UI mock ups.
• Proficient in preparing BRD (Business Requirement Document), FRD (Functional Requirement Document) and Worked on getting approval on the BRD/FRD documents from stakeholders and presented the same to the development and testing teams.
• Experience in conducting GAP analysis, SWOT analysis.
• Experience in creating, updating and maintaining QA Artifacts (Product Backlog, Sprint Backlog) Reports & Metrics to update required stakeholders.
• Extensive experience in MS office (Word, Excel, Access, Outlook, Power Point, Visio) and SQL Queries.
• Used JIRA for bug and issue tracking.
• Experience in developing Use Case Model, Sequence diagrams, and Class diagrams, Business process flow diagrams ( BPMN ) using MS Visio.
• Proficient in customizing already existing business practices, workflows, activities and deliverables.
• Working knowledge on MS SQL Server.
• Used RTM (Requirement Traceability Matrix) to trace requirements to BRD, FRD, Test Plan, Test Cases.
• Assisted teams with User Acceptance Testing and documented testing results.
• Ensured the project documentations are completed & signed off in a timely manner.
• Worked on HIPAA EDI transaction series such as 276/277, 834, 835, 837 and version 5010 of this transaction.
• Exposed to using ICD 9/ICD 10 coding standards in Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement methodology.
• Responsible for creating & maintaining Requirement Traceability Matrix to track the development and QA process.
• Involved in developing/reviewing Test Plans, Test Cases, Test Scripts, and Test Scenarios.
• Determine the customer relationship management (CRM) process and allocate the necessary resources for smooth functioning of the procedures.
• Working knowledge of CRM dynamics Application testing.
• Involved in supporting the real-time users during the User Acceptance Testing (UAT) phase and contributed in successfully delivering the application within the deadlines.
• Good analytical, communication, problem solving, decision making, presentation and organization skills.

TECHNICAL SKILLS:

Software Methodologies: Agile (Scrum), Waterfall.

Project Methodology: Unified Modelling Language.

Content Management: SharePoint.

Prototyping Tools: Balsamiq, Pencil.

Business Modelling: MS-Visio, Smart Draw, TFS (Team Foundation Server)

Business Intelligence: SSRS (SQL Server Reporting services), Tableau.

Languages: C, C++, Java, JavaScript, HTML5, CSS3, CSS, XML

Project Management Tools/ Bug Tracking Tools: JIRA, Rally, HP QC, MS Project Team Foundation Server (TFS).

Database Management: MS - Access, SQL Server management Studio, Oracle 11i, MS SQL Server 7 .x/2000.

Document Creation/Management: MS Office suite, MS Dynamic CRM2011/2013. MS Visio, MS Office Sites (Excel, Word, Publisher, Outlook, PowerPoint, One Note)

Platforms: Windows NT/2000/XP/Vista/7, MSDOS, Mainframe, Linux, UNIX.

PROFESSIONAL EXPERIENCE:

Confidential, NC

Senior Business Analyst

Responsibilities:

• Gathering business Requirements, analyzing data/workflows.
• Currently working on Powers Next Generation Project related to migration of customers from one data base (Powers) to the standard System of Records.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Defined the scope and progressed from problem Statement to well-documented Designs.
• As part of the initial process to develop the application, gathered requirement from Business Stakeholders and worked closely with the Development Team to design the application.
• Conducted Requirement gathering sessions with the development, architecture, product support group, customer experience and compliance and security teams.
• For the migration purposes, performed Impact Analysis for all the Use Cases for OLB Channel. Responsible for documenting and prioritizing the requirements and conveying the same to the Business and Development Teams.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Involved in designing and developing SQL statements and queries for Oracle Sybase and SQL Server 2000 database. Created class diagrams and ER diagrams and used SQL queries to filter data within the db2 database.
• Perform Data Analysis and create mappings for conversion project (convert legacy Mainframe DB2 system to a distributed Unix Java environment (Web Services, XML and Oracle).
• Designed GUI and database objects. Prepared and executed test cases for Navigational test, Functionality testing and GUI testing using Test Director.
• Co-ordinated with documenting processes used agile methodology to write the Business Requirements documents and designed Functional specifications.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis. Responsible for writing PDD, Use Cases, Supplemental Specifications, UI Specs, Business Rules, Messages and Notes for the project using Rational Unified Process (RUP).
• Responsible for coordinating with other Business Analysts for Intersection Reports (IR) and bringing about necessary changes as and when required. Involved in the Strategy Building Team to suggest ways to enhance customer satisfaction and build a robust, reliable and successful product.
• Troubleshoot Web Logic Server connection pooling and connection manager with Oracle, DB2.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Led the Agile team in drafting of user stories as the company transition from Waterfall to a hybrid Agile/Waterfall hybrid
• Knowledge of Agile and Rational Unified Process (RUP) development methodology.
• Played a major role in studying customer behavior for the vSafe product and presenting the same to the business with necessary suggestions/ideas to enhance the product.
• Planned and defined business requirements to Wire Frame with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies
• Responsible for OLB (Online Banking) customer satisfaction score to go up to develop more business for the Retail banking.
• Established Business Analysis methodology using Agile Extreme Programming to create Architecture and Interaction models.
• Underwent Requisite Pro and Enterprise Architect Training to migrate to these requirements gathering tools. Involved in Architecture/Infrastructure Assessment Projects involving clients.
• Worked with the QA Teams to check and report bugs using Clear Quest Tool. Involved in designing User Interface Screens with the help of Customer Service Rep and UI Designer.

Environment: UML, RUP, web services, MS-Project, Share Point, UNIX, Windows XP/2000, MS Office Suite (Word, Excel, Power point, Visio), SQL Server, Outlook, Clear Case.

Confidential, NYC

Senior Business / System Analyst

Responsibilities:

• Worked with the Project Management Team to track and maintain project plans, budgets, resource usage, forecast and actual, in enterprise tracking system.
• Worked for documenting process flow diagrams and data flow diagrams.
• Incorporated closely with team to facilitate the Gap Sessions to make sure the team is on the same page.
• Reviewed and approved Test Scenarios and Test Cases based on user stories.
• Experience in grooming product backlog and release backlog when there is a change, feedback or technical debt.
• Documented healthy backlog for 2 sprints, calculating the capacity and velocity of scrum team.
• Involved closely with Scrum master to facilitate ceremonies.
• Tracing requirements throughout the development process and verifying adherence using the Requirements Traceability Matrix (RTM).
• Participated in Sprint ceremonies (Sprint pre-planning, sprint planning, daily-scrum, sprint review, sprint retrospective) to suggest improvements in scrum process.
• Worked on Quality Centre for bug status tracking and maintained and created status reports for the application.
• Involved in weekly defect review meetings to review the status of defect fixes and upcoming build releases.
• Assisted the team in creating proof of concept workflow and user interface using FileNet P8 components.
• Worked with FileNet Developer to map the business workflow, Content Manager to define the required objects and Content Navigator to create the user interface.
• Active involvement in continuous integration and frequent releases and patch release.
• Used TABLEAU for the visual representation of data regarding sales in Confidential cvs.
• Developed and executed Test scenarios, Test cases and documented bugs and ensuring UAT issues are identified, tracked, reported and resolved to achieve project timelines
• Documented Test Cases and assisted the QA Team with the Test Plans and performed user acceptance testing and documented detailed results.

Environment: Agile (Scrum), JIRA, RDBMS (MS SQL Server, T-SQL, SSRS), Microsoft Office SharePoint 2010, MS Office, FileNet P8 5.2.1, Visual Studio Team Foundation Server.

Confidential, CA

Business / Systems Analyst

Responsibilities:

• Conducted meetings to gather requirements from stakeholders to gain knowledge about needs of the system & perform GAP and IMPACT analysis to design the TO BE system.
• Analyzed existing business units, business process, System / Application and their Interfaces through open-ended discussions, brainstorming sessions and prototyping. Prioritized and converted them as system requirements that must be included while developing the software.
• Facilitated JAD Sessions, user meetings, interviews and requirement elicitation sessions to extract business requirements and to confirm that the requirements are in alignment with up gradation of existing system to 5010.
• Responsible for preparing Business Requirement Document (BRD) and then translating into Functional Specifications Document (FSD).
• Performed systems analysis to determine feasibility, recommended enhancements and implemented strategies to streamline current processes.
• Involved in Data mapping and Data Migration and created end-user documentation and User manuals.
• Worked on HIPAA EDI transaction series such as 276/277, 834, 835, 837 and version 5010 of this transaction.
• Used HL7 guidelines and dictionary for defining business rules associated with pre-defined workflows per business requirements.
• Functioned as the primary link between business line, operations and the technical areas throughout the project.
• Develop Use Cases, Activity Diagrams & Sequence Diagrams using MS Visio.
• Designed strategy for upgradation of system and implementing user interfaces to be 5010 compliant.
• Ensure that project followed Business Rules and was compliant with HIPAA rules to display minimum benefit information.
• Conducted Risk Analysis to identify the risks associated with developing the patches, and formulated a Mitigation Plan to eliminate or reduce risks of high severity and any major effects.
• Created test cases and test scripts to assist the business users with UAT.
• Delivered Production support and post-production support, clarified the changes to the business users, organized one on one sessions, one to many sessions to make sure the business users are aware of the system variations.
• Co-ordinate with various stakeholders to bring a project/task to completion.

Environment: Waterfall methodology, SQL, JIRA, MS Office Suite (Word, Excel, Power point, Visio), SAP Business Objects, SharePoint, XML.

Confidential, MN

Business Analyst

Responsibilities:

• Responsible for gathering, analyzing requirements for complex applications of Confidential 's Phone Append.
• Maintain updated documentation on business processes, applications and business solutions.
• Involved in design phase for the Customer Payment Solutions (CPS) and Reverse Phone Append (RPA) applications.
• Worked exclusively on e-commerce applications of Confidential 's Online Purchases, Purchase Order System, Warehouse, and Order Fulfillment.
• Assisted in managing the work plans in MS Project, linking various project teams participating in the Release along with business organizations.
• Assisted Manager in scheduling for the planning, providing estimates across various SDLC phases of projects and proficient in using Excel.
• Accepted the challenging role to provide project management responsibilities during the Integration Test of the Point of Sale system with the Host systems team.
• Participated in creating Use Cases from Business requirements, analyze purchase order reports.
• Facilitated the Defect tracking process for testing the e-commerce applications of Purchase Orders and then closing the defects in Quality center.

Environment: Waterfall, MS Office, MS Visio, UML, SQL Server, HP QC, JIRA, SharePoint.