SUMMARY:

• Over 8 years of professional experience as a Business Analyst in Insurance domain.
• Extensive experience in analysing and requirements gathering and writing system functional specifications.
• Knowledge of Confidential Insurance Suite for Personal and Commercial Autos, Workers Compensation, General Liability, Inland Marine, and Personal Liability.
• Worked with Confidential Claim Center's rich functional depth to end - to-end claims lifecycle management improvements.
• Strong experience in RUP Business modeling process.
• Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
• Extensively worked on store procedures for new system changes and troubleshoot the existing store procedures to work more efficiently.
• Excellent knowledge and experience of creating source to target mapping, edit rules and validation, transformations and business rules.
• Solid understanding of Business Process definition, Risk Analysis and SDLC methodologies.
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Highly effective management and organizational skills with ability to prioritize.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills.

TECHNICAL SKILLS:

Operating Systems: Windows, Linux, Mac OS

Database: SQL Server, Oracle, Excel

Testing: Manual testing

Methodologies: Rational Unified Process (RUP), Unified Modeling Language (UML), System Development Life Cycle (SDLC), Waterfall Model, Agile and Scrum

Documentation Tools: MS Office Suite (Word/Excel/Power Point), MS Visio

Other Tools: TOAD, Rational Requisite Pro

PROFESSIONAL EXPERIENCE:

Confidential, Windsor, CT

Sr. Business Analyst

Responsibilities:

• Organized requirements management for Confidential Claim Center application - gathering, analyzing, specifying, validating, and conducting and facilitating meetings with stakeholders.
• Worked on Confidential Claim Center for Financials involving from creation of reserves to processing payments and reporting.
• Worked with SCRUM Master, Business Owners, Project Sponsor, SME and Confidential Consultants to define Product Backlog, Sprint Backlog, estimate efforts for user stories
• Review business requirements to identify product gaps in the Confidential .
• Extended the capabilities of Confidential Insurance Suite using the Confidential Gateway Portal by empowering insurance agents and brokers with full lifecycle enablement from policy issuance to billing payments and claims management.
• Worked on reporting and estimates for Property & Casualty (P&C) on Confidential Claim Center implementation.
• Assisted in the documentation of requirements for the Confidential Claim Center claims management system as a business analyst. Used the knowledge of Claim Center projects to assist the business units in defining needs and requirements.
• Utilized the guidelines and artifacts of the Rational Unified Process (RUP) to develop a detailed Implementation of Rational Unified Process effort for Confidential ClaimCenter Integration in different iterations and phases of the Software Development Life Cycle (SDLC).
• Analysis of existing insurance system in creation of the applications current state, data mapping and job streams. Outlined functions, screen layouts to be incorporated into the new Confidential portal.
• Designed documents used in the development of Confidential that supported the end-to-end underwriting and policy administration process.
• Performed Integration testing, System testing, Regression testing and Performance testing of Billing Center, Policycenter and Paymentmanager in Confidential application based on the business requirements
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Developed strategic partnerships with the business unit to prepare a solid knowledge base of the business line, including the business plan, products, and process’ and revenue streams aimed towards problem solving.
• Interfaced with executives and business owners to identify, develop and document business requirements.
• Interacted with various stakeholders to elicit and document business data.
• Conducted user interviews to determine business requirements, consolidated and documented the requirements.
• Conducted data analysis to draw conclusions from data collected
• Identified and communicated implications from data and conducted risks Analysis (SWOT) as well as possible solutions
• Produced professional quality outputs and artifacts as needed
• Assisted the Team in determining if and how new systems may improve process flow and business function.
• Prepared and maintained weekly status reports regularly to communicate project status to key stakeholders.
• Prepared and reviewed test plans and facilitate test execution to ensure the system meets requirements.
• Prepared and documented the Test Scripts and User Training documents.
• Reviewed reported defects and determine the defects category (missed requirement vs. Enhancement requirement vs. Defect).
• Liaison between the business units, technology teams & support teams.

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Worked on Confidential software, specifically with Confidential PolicyCenter, Confidential ClaimCenter and Confidential BillingCenter.
• Used Confidential to upgrade the current Claim system to track the claim of the policy holders and third party applications.
• Developed Data Flow Diagrams and Data mapping agreement, illustrating the flow of data from the front end Confidential Claim Center into the Application database Tables.
• Worked on Confidential Claim Center in compensations of insurance for commercial and personal.
• Worked on Confidential software to track the claims of the policy holders.
• Developed project plans and managed project scope.
• Responsible for interacting with Business users & end users to gather & analyze Business Requirements (BR).
• Gathered Business Requirements.
• Interacted with the Business Users, Developers and SME's to get a better understanding of the Business Processes (BP)
• Performed Requirement analysis & meetings to review the requirements and both in scope & out of scope.
• Performed GAP Analysis, Duration Analysis and Cost Benefit Analysis.
• Developed the Business Requirement Documents (BRD's), Designed Functional Requirement Documents (FRD's) .
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Developed strategic partnerships with the business units to develop a solid knowledge base of the business line; including the business plan, products, and process and revenue streams.
• Developed business requirement specification documents as well as high-level project plan.
• Conducted benchmarking activities to identify best practices.

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Collaborated with the business and technical stakeholders to accurately documents report, functional, non-functional and data requirements while ensuring compliance with corporate standards.
• Conducted scenario analyses of the requirements to align with the business objectives for effective testing of reports.
• Collaborated with business stakeholders and IT partners on assessing impacts of new initiatives and assisted in the development and execution of implementation plans, including the creation of backlogs, estimation of effort, and identification of tasks.
• Performed analysis to evaluate the associated benefit, considering both qualitative and quantitative factors, as well as the associated cost, risk and impact to business users, processes and systems.
• Assisted with the development of test plans and strategies, coordinated testing events, and executed test cases in support of changes to business systems.
• Maintained a requirements traceability matrix in order to keep the clients and all the teams up-to-date with the current progress of the project.
• Executed User Acceptance Testing (UAT) with the stakeholders and the business users, and fixed the errors discovered then verified via regression testing..
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources

Confidential, Northbrook, IL

Business Analyst

Responsibilities:

• Assisted in initial project planning with the management along with project scope, budget, timelines and other parameters.
• Used Rational Rose to assist in engineering and development of Logical, Activity and Component views to better understand the requirements.
• System requirement specification documents, Test Cases and Test plans were extensively reviewed and analyzed.
• Gathered user requirements through interactions with clients from various corporate departments and converted these requirements into IT specifications.
• Internal and External stake holders were updated on the progress and changes were communicated throughout the project life cycle.
• Acted as a liaison between users, business stakeholders and technical team to keep them in sync with the project progress.
• Conducted GAP analysis to determine the project's current status against the expected.
• Worked as Business Analyst on Gathering Requirements and developing use cases for claims transformation projects.
• Participated in Inception phase of multiple projects to identify the scope, high-level estimation and sprint planning.
• Assisted with business analysis and converting the business requirements to system requirements in the area of Property, Auto and General Liability lines of business.
• Business Use Cases Models, Use Cases and Vision Document were presented and explained to the development team.
• Developed Class, Activity and Sequence Diagrams and Collaboration diagrams to better visualization of the project by various teams.
• Rational Requisite Pro was used for reviewing and analyzing user requirements
• Traceability Matrix was used throughout the project to track changes.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Established a RUP (Rational Unified Process) centric business analysis methodology.
• Prepared High Level Logical Data Models and BRD’s (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Provided key initiatives in working with users in defining project and system requirements.
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
• Participated in UAT (User Acceptance Testing) with all levels of User Groups.
• Extensively used Test Director to review and update the status of entire testing process.
• Create and maintain requirements, test cases and defects in Mercury Quality Center
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Managed the Order Management team for the in time delivery of the User Stories and faults.
• Conducted mass user interviews with brokers, enterprise user representatives and SMEs.
• Worked extensively with MS Excel