PROFESSIONAL SUMMARY:

• Around 10 years of experience in diversified fields with 3 years of design experience and 6+ years in the filed of business sectors including Mortgage/Banking/Healthcare and Manufacturing/Retail.
• Well versed with all phases of SDLC, experience in business process redesign, defining vision documents, interacting with stakeholders, understanding user requirements and articulating them into User Requirements Specifications (Use Cases) and User Stories.
• Strong knowledge of Software Development Life Cycle (SDLC) using various methodologies like Waterfall, Rational Unified Process (RUP), Incremental and Agile/Scrum.
• Experience with different phases of SDLC, such as requirements gathering (Requisite Pro), Change Management (Clear Quest), Version Control (Clear Case), project planning (MS Project), and testing (QC).
• Excellent skills in writing Business requirements document, USE Case Specifications, Functional Specifications, Systems Design Specification (SDS), Systems Requirements Specification (SRS), User Story, Business Continuity Plan (BCP), and Workflows.
• Excellent skills in Unified Modeling Language (UML) diagrams, such as Use Case diagrams, Activity diagram, Context diagrams, and Sequence diagrams.
• Skills in Market Assessment, Business Process Modeling and Business Process Re - engineering
• Knowledge of Data Modeling, Data Mapping, Data Mining and Data Warehousing.
• Interacted regularly with the development team, database designer and the higher management to meet the deadlines of Project milestones.
• Highly motivated team player with excellent communication, presentation and interpersonal skills.

TECHNICAL SKILLS:

Project Methodologies: SDLC, Agile, Rational Unified Process (RUP), Waterfall, Modified Waterfall and

Business Modeling Tools: Rational Rose, MS Visio, IBM DOORS, Documentum

Change Management Tools: Rally, HP Quality Center, Rational Requisite Pro, Rational ClearCase, Clear

Operating Systems: MS Windows /XP/ Vista/HP-UNIX, LINUX, WebLogic

Databases: ORACLE, MS SQL Server, TOAD, MS Access

Project Management Tools: MS Office Suite, SharePoint, MS Project, Hansoft

PRIFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Sr. Business Analyst

Responsibilities:

• Analyzed the existing system through existing documents to get details on the functional and technical aspects of the system.
• Organized walkthrough, demonstration and wrote minutes of project meetings.
• Gathered requirements and created BRDs and User Story.
• Identified interface requirements and developed Interface Control Document/ Interface Design Document.
• Created prototypes and gave presentation/demonstration on the application functionality and new interface implementation.
• Developed and updated System Context diagram, process flow diagram and mockups based upon the impact assessment and newly added functionality.
• Prepared RTM’s, conducted GAP analysis and maintained Risk/issue logs.
• Developed and updated System Context diagram and process flow diagram based upon the impact assessment and newly added functionality.
• Lead daily scrum meeting/DAT session and Sprint planning meeting. Created story cards for the DAT session.
• Created incident ticket and change request ticket for creating new roles and assigning grants using Remedy.
• Developed detail UAT Test plan and test cases, Entrance and Exit criteria for the application being tested and ensured that standard for documentation were followed.
• Conducted functionality, integration and targeted testing for each build and version. Documented the TC and logged UAT defect in QC.
• Wrote SQL queries for backend testing and validating dataflow and data in the tables.
• Created data mapping document and defined the data dictionary.
• Created user manuals for the application and updated the Service Level Agreements (SLAs).

Environment: MS Office Suite, MS Project, Oracle, Visio, SharePoint, Agile, Quality Center, BMC Remedy, Clear Quest, Documentum, TOAD, DOORS.

Confidential, MD

Business Analyst

Responsibilities:

• Involved in Requirements Gathering, support to solutions definition, testing and implementation.
• Act as a liaison between Business, Development and Production teams.
• Analyze and understand the business workflow and use of UML like Visio to develop process and data flows to assist the testing and technical teams understand the business process and data flows.
• Analyzed the functionalities of the application and its interfaces to identify the problem areas and areas to target for improvement.
• Created project documents like Business Requirements Document (BRD), Specification Requirements Document (SRD), Solutions Design, Functional and Technical Specifications documents, User Story etc; analyze and provide feedback wherever necessary.
• Conducted feasibility study and risk analysis on the requirements and solutions and provide feedback.
• Preparing and maintaining Requirements Traceability Matrix (RTM).
• Employed object-oriented analysis and modeling techniques to analyze alternate options for technical problems and develop a 'TO-BE' state from an “AS-IS' state
• SharePoint security model that meets end users’ needs as well as conforming to the SharePoint Governance model
• Created UI designs and mock-ups using Visio.
• Involved in UAT testing and documented UAT Test plan, Test cases and logged defect.
• Conducted and Participated Scrum meetings (15 minutes stand up).
• Works with Application Developers to analyze and develop conceptual design of system components.
• Involved in Configuration Management, Requirement management and Release management.
• Provide technical and procedural support for User Acceptance Testing (UAT).
• Worked with a team of 10 in the development of a portal initiative and assisted development team on design requirements and data analysis.
• Created data mapping and data dictionary document along with end to end process flow map.
• Conducted impact analysis on the retirement of InfoNet (SharePoint site) and making ShareNet as one central site for Confidential .

Environment: MS Word, MS Excel, Agile/Scrum, Incremental, MS Power Point, MS Project, Oracle, Mainframe, DB2, Ms-Visio, MS SharePoint, Quality Center, BMC Remedy, Clear Quest, Rational Requisite Pro.

Confidential, New Britain, CT

Business Analyst

Responsibilities:

• Functioned as an internal client liaison on existing site design, provided business and technical expertise, performed usability tests while collaborating with Webster’s eBanking bank and documented new functions for the site redesign.
• Interfaced directly with business partner community to gather requirements for the balance alerts functionality on mobile application.
• Documented detailed business requirements, analyzed and proposed solutions to meet defined business requirements in collaboration with development and business partners
• Created and maintained formal documentation to describe the implemented system functions and solutions using narrative and visual tools including but not limited to as-is/to-be descriptions, process flows, screen flows, activity diagrams, data mappings, interface definitions (web services and flat files), sequence diagrams and context diagrams.
• Analyzed Voice of Customer reports and identified areas of the website that needed enhancements. Participated in discussions with the Internet banking team to understand the requirements.
• Documented new defects that have been identified and helped in the generation of new System Change Requests (SCRs) in production systems
• As part of a project team, supported test plan development, helped identify test data, and take part in the actual testing phase of the SDLC
• Provided second-tier production support for applications and systems in Confidential .
• Routed reports of problems from clients to the appropriate technical resource for resolution, and tracked issues through the HP Quality Center
• Consulted on issues of moderate technical complexity and routed more advanced questions to the right resources within the IT division
• Worked with project managers on medium and large projects to ensure that Project Management Life Cycle is followed and project deliverables are met

Environment: MS Office suite, SharePoint, Snagit, BMC Remedy, HP Quality Center, Crystal reports, TeaLeaf, Google Analytics, Asana, Win XP, Incremental/RUP Methodology.

Confidential, Tallahassee, FL

Business Analyst

Responsibilities:

• Responsible for gathering the functional requirements for the health benefit claims receiving and processing system.
• Participated in brainstorming sessions and walkthroughs with subject matter experts (SME).
• Developing Use Case Models, Activity Diagrams, State Diagrams and Data Flow Diagrams (DFD).
• Proposed strategies to implement HIPAA 4010 in the new MMIS system & eventually move to HIPAA 5010.
• Involved in business analysis, coordinating between the team members according to the business requirements.
• Created and maintained procedures and documentation. Updated User Manuals.
• Identified various business processes and developed process flow diagrams for the business processes and validated the processes with SMEs.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
• Worked as a liaison between business users, testers and application development team so that all teams understand business needs and take them into consideration
• Performed testing of the health benefit claims receiving and processing system to ensure that the system adheres to project standards, performance criteria, and functional specifications
• Managed scope and deadlines.
• Gathered requirements, developed Process Model and detailed Business Policies.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Resolved conflicts and negotiated changes in project priorities.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Prepared the Business Workflow using MS-Visio with input, output, Pre and Post conditions
• Worked with the clients on the final signing process in the User Acceptance stages.
• Developed recommendations and designed solutions for process improvements.
• Provided guidance and recommendations on process improvements and “best practices”.

Environment: MS Word, MS Excel, Waterfall Methodology, MS Power Point, EDI, MS Project, Windows, Rational Requisite Pro, SQL server, Test Director, Visio, UML.

Confidential, Aurora, IL

Design Engineer/Business Analyst

Responsibilities:

• Responsible for executing projects effectively from the initial ideation stages through production by trouble shooting and achieving with in timeline.
• Prototyping the concepts and Coordinate both internal & external prototyping development efforts
• Establish product standards and design standards.
• Organize and maintain files (documentation) in all stages of product development.
• Design tooling for market test projects.
• Perform evaluations and testing the final product.
• Prepare presentations to the customers for their custom projects.
• Work with different materials like PP, CPET and PULP for designing accordingly for food service products.
• Coordinate tool and manufacturing capability studies with the engineering team to assure that all new products meet standards and specifications.
• Assure product designs meet established process conditions and “Fit for Use” criteria.
• Manage multiple product design projects for thermoformed, injection molded and other packaging technologies from concept to production release by: planning, organizing and overseeing the scheduling and completion of multiple design projects.
• Managing all assigned resources to accomplish project objectives.
• Leading efforts to ensure that all new products meet established processes and functional requirements.
• Lead product design activities for selected projects by researching existing products in marketplace for reference.
• Designing and developing concept models for new products using 3D solid modeling software (Solidworks) and preparing customer presentations using Adobe Suite.
• Manage projects with product design responsibility for customers by working directly with sales and customers to understand client needs and business trends; analyze, identify, clarify and confirming customer requirements; converting understanding of needs and requirements into potential product concepts and ideas.
• Linking design concepts to business needs to demonstrate benefits and value for the customer; acting as lead designer on product development activities or guiding the work of other designers to do so; and, acting as a business partner, serving as primary interface with customer on product design issues.
• Facilitate project related & New Product Development research activities by: researching and identifying visual trends within the industry and beyond; working with the Marketing team to identify new consumer needs; and, exploring new technologies and new material usage to enhance the company’s competitive advantage.
• Customer visits to identify and provide solutions for better packaging, unmet need to create unique products using innovation and process. Attend trade-shows for new technologies and cost saving initiatives.
• Create a better communication process between the designers and the engineers for better manufacturing and smooth launch of products.
• Promote case studies and surveys for better understanding of process for improved design and create project document for all the projects here on to track and communicate within / inter departments.
• Work with China Team to improve design and product manufacturability for better and consistent results on pulp products.
• Initiating better communication and improved connectivity in trouble shooting pulp related issues with the China Team by maintaining product log and documentation of products with details on manufacturability to lay down standards on design and quality process.
• Use computer aided design tools to analyze design for optimization and material use.