SUMMARY:

• Around 9+ years of experience as a Business Analyst in Insurance Industry with excellent technical writing and documentation skills, Documented Business Requirement (BRD), Functional Specification Documents (FSD) and Functional Requirement Documents (FRD) - UML methodology (Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams) respectively.
• Extensive experience in gathering and documenting System Requirements for functionalities. Proficient in preparing functional specifications (FS), workflow, process re-engineering, business rules, use cases, Software requirement specification (SRS) and Requirement Traceability Matrix (RTM).
• Strong Knowledge of SDLC and project life cycle and extensive working experience in AGILE, Scrum, RUP and Waterfall methodology.
• Strong knowledge of BABOK, and SDLC including analysis, design and review of business and systems requirement specifications, testing methodologies and techniques
• Competent in Unified Modeling Language (UML) for developing use cases diagram, activity diagrams, sequence diagrams and class diagram for system design using MS Visio and Rational Rose tools.
• Adept at creating and transforming business requirements into functional requirements and designing business models using UML diagrams - Use Case, Sequence, Activity diagrams in MS Visio and Rational Rose.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops and Rapid Application Development (RAD) sessions with end-user/clients/stake holders and the IT group.
• Extensive experience in MS office Word Processing, Excel Spreadsheet, MS PowerPoint, MS Access MS Visio and Ms Project software.
• Strong working experience with SQL queries.
• Prepare presentation slides in MS Power Point, which was extensively used in different JAD sessions and to track progress.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation.
• Extensively participated in data analysis & data mapping projects.
• Conducted Business Reviews, User Interviews, weekly/ Monthly meetings with Business Users, SME's.
• Developed/executed test scenarios, Test Cases, Test Plans and use cases to support the development team and business groups.
• Involved in development and execution of detailed system and user acceptance test plans, test cases and test scripts for manual and automated testing.
• Assisted the project manager in conducting code review meetings, change request meetings documented meeting notes, Conducted functional walkthroughs, conducted User Acceptance Testing (UAT) sessions, and also assisted the development of User Manuals for customers.

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, DOORSBug Tracking Tools: Mercury Test Director, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: QTP, Test Director, WinRunner, LoadRunner, Niku Project Work Bench

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Sr. Business Analyst

• Gathered requirements from multiple projects in business areas including Inforce policy service, Contact center enhancements, Agent communication enhancements, Illustration systems and pending business systems
• Documented all the process wise exceptions for different sub process like death claims, Customer service representative SLA's, Customer communications, Agent illustration systems
• Prepared a detailed document on the current claim status processing
• Defined and documented detailed business requirements and system design specifications after structured analysis of user needs
• Created Business process flows in IBM Blueworks, MS Visio and helped business team in optimizing cycle time for each transactions
• Performed data mapping and reports design for pending sales report project which provides current premium trend across products in AXA equitable
• Ensured a seamless communication between the development, Quality assurance teams and the stakeholders
• Worked closely with the Subject Matter Expert (SME) in correctly mapping the documents process
• Closely interacted with designers and software developers to help them understand the application functionality and navigation flow of the current Life insurance process
• Interviewing business area experts, asking detailed questions and carefully recorded the requirements in a format that can be reviewed and understood by both business and technical departments
• Analyzed and prioritized business and user requirements
• Performed a detailed risk analysis for the current annuity process and sub processes
• Used MS Visio to create business process flow and work flow diagrams
• Participated in the walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the project

Environment: Microsoft Office Suite (MS Excel, MS PowerPoint, MS Word, MS Outlook), Microsoft Visio, Oracle, SQL, RUP, Rational Requisite Pro, ClearCase, IBM Bluworks, ClearQuest, MS Project.

Confidential, Somerset, NJ

Business Analyst

• Analyzed customer profiling by insurance application status, age, gender, time services, demographics, lead aggregator sources, agent IDs and call center divisions to help design an effective, efficient and theme oriented online quoting engine
• Effectively conducted JAD sessions to gather cross function information and different opinions
• Worked with Project Manager in activities like - Project Planning, Budgeting, Scheduling and costing and used MS Project extensively as a part of these activities.
• Familiar with current industry standards such as BABOK, ISO, Six Sigma, CMM
• Gathered User and Business level Requirements for SMEs from various departments like Accounting/Finance and Information Systems and designed the business requirement collection approach based on the project scope using AGILE methodology
• Involved in gathering requirements for both Personal and Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Worked as a team lead/business analyst for the project from the SFDC team
• Participate in the research and evaluation of new products, services and proposed AML solutions.
• Resolved and handled disputes on Auto, Rental, Homeowners and VPP.
• Analyzed more complex CCAR issues and provided recommendations to ensure compliance and risk reduction.
• Expertise in migrating Business Objects applications from Business Objects 5.x/6.x to XIR2, Cognos to Business objects 4.1.
• Prepared requirement traceability matrices (RTMs) and managed all components Facilitated JAD
• Sessions among the different stakeholders, process owners and the IT team
• Functioned as the primary liaison between the business user, project sponsor, operations team, and the technical team throughout the project life cycle for Property & Casualty (P&C) commercial lines of Insurance business unit
• Facilitated joint requirements planning sessions to gather requirements using UML and Business Process Modeling Notation (BPMN). Defined requirements for validations to be built in the application.
• Worked in a fast paced atmosphere SCRUM and studied business processes, legacy application, and the corresponding Guidewire functionality and conducted
• Worked as a Senior Business Analyst, for developing and deploying a centralized integrated data store for CCAR compliance
• Managed clients contact management including monitoring and recording interactions and communications through CRM (Customer Relationship Management
• Created reports connected to various databases like Guidewire Policy, Guide wire Claims and MDM as per business requirements
• Experienced in back-up and restoration procedures using Central administration and PowerShell for SharePoint installations.
• Experience in more than one module of the Product Life Cycle Management (PLM)
• Business Analyst at Corporate loan Department, a dedicated credit processing policy's for the Small & Medium enterprises within the graps of policy center's
• Worked with the Release Manager to define scope and plan releases
• Composed BPM (Business Process Management) System Requirements for ESB (Enterprise Service Bus) for FINRA, Member Regulation applications
• Drive various internal strategic initiatives regarding new and existing capital markets solutions, providing the business development team with market research and analysis.
• Worked on cases to complete according to internal AML procedures and process
• Analyzed Business Process Management (BPM), Service Oriented Architect (SOA), Industry Standards (BPMN, BPEL, WSDL) and Tools (BizTalk, Lombardi)
• Responsible for overseeing and implementing Loss mitigation policy to reduce potential loan losses, delinquencies, and foreclosures
• Created activity report, logical components to extract business process flows and workflows involved in the project using Rational Rose, UML and Microsoft Visio
• Developed user manuals, presentations and training manuals
• Wrote SQL Queries in Oracle for data manipulations.
• Created Logical Data Models of the Database
• Performed Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Assisted the PM in performing Risk Assessment, Management and Mitigation.
• Worked directly with QA team to analyze and create test cases, manage test accounts and perform UAT testing.
• Meetings with developers and subject matter expert (SME) for project Pre-analysis.

Environment: Windows NT/XP, SQL, BPMN, Rational Requisite Pro, MS Word, Rational Rose & MS Project, MS Excel.

Confidential, Webster, MA

Business Analyst

• Analyzed User Requirement Document, Business Requirement Document (BRD), Technical Requirement Specification and Functional Requirement Specification (FRS).
• Responsible for providing analytical support in the Design, Development and Implementation of Project. Participated in integrating prudential purchase of all states Variable Annuity business.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business Scenarios and activities of the Business from the conceptual to procedural level.
• Provide customer service and support for Property & Casualty risk management needs
• Used the guidelines & artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• In-depth knowledge of Rational Unified Process (RUP), data modeling, mapping, design using UML
• Developed expertise with ACORD standard Life, Annuity & Insurance data model and data collection requirements, form models and archival stipulations.
• Maintained benchmark controls to policies, company standards and contracts, performed vendor sourcing, costing, pricing and contract negotiation, performed procurement, ensured compliance with service/joint interest contracts.
• Extensively involved in the automation of Regression Test Cases by scripting.
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Performed Business Process Mapping and performed AS IS and TO BE analysis
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Prepared system Test Plan and scenarios for Test Scripts. Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.
• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• This effort entailed interviewing technical and senior management staff.
• Verified the Business Scenarios on new builds to allow extended testing by the QA team.

Environment: Rational Enterprise Suite (Rose, ClearCase, Clearquest), RUP, Visual Basic, SQL Server, Oracle, HTML, MS Access, Dreamweaver, MS Visio, Adobe Photoshop, MS word, MS PowerPoint, MS Excel, LoadRunner, WinRunner, DOORS, Project Management.

Confidential, Minneapolis, MN

Business Analyst

• Assisted Project Manager in developing estimates for the project by identifying development & testing team tasks
• Employed best practices in project management & requirement gathering techniques
• Used Prototyping method to gather additional requirements from the users in order to describe the business needs in terms of the system being created.
• Conducted interviews with key business users to collect requirements and business process information.
• Involved in creating business requirements document (BRD) and Functional Requirements Document (FRD) and translating them to technical specifications
• Documented the Functional Specifications Document (FSD) using UML.
• Developed an analysis model that includes Use Case diagrams, and Activity diagrams using UML methodologies in Rational Rose, which provided the development team a view of the requirements for design and construction phases.
• Assisted the project manager with activities like effort estimation, resource management, issue/risk analysis, milestone tracking and associated documentation
• Responsible for completing weekly project status reports
• Coordinated daily Meetings (Agile methodology), Project Planning, sprint planning, sprint review and sprint retrospective
• Documented requirements associated change requests with requirements and connected requirements with Use cases in Requisite Pro and created different traceability views
• Performed and evaluated the benefits of the new system and generated workflows
• Helped in creating of data-mapping best practices document including visual processes and trained team members on data mapping process and tools
• Designed and developed the Test plan and Test case documents
• Designed and implemented SQL queries for QA testing and report / data validation
• Closely worked with Users and Technical team in managing and handling User requested Changes and User Conflicts
• Developed documentation templates, specifications and schedules for technical writing deliverables
• Analyzed and interpreted the technical information in order to compose User Manuals

Environment: Oracle, SQL Server, Windows, Rational Enterprise suite, MS Office, MS Project.

Confidential, Madison, WI

Business Analyst

• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business. Created and Documented test cases and test data for Business Users.
• Used Agile Software Development process viz. Scrum, as this was a time bound project.
• Facilitated JAD sessions with end users, development and QA teams.
• Developed the Test plans for quality assurance based on functional requirements.
• Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISI.
• Responsible for improved service, reduce coding errors, improve consistency, improve profitability, improve cash flow and reduce facultative placement errors through a front-end reinsurance system.
• Developed and implemented processes and tools for requirements gathering, analysis, planning, tracking and delivery.
• Developed and documented Business Process Diagrams to rationalize the flow of business process and created Process Flow Diagrams capturing flow of information between systems.
• Ensured requirements traceability through inception and elaboration phases of the product development to keep track of Requirement Changes using Rational Requisite Pro.
• Assisted in creating wireframes for web interface with the GUI design team.
• Moreover, I also authored functional requirements documents FRD by interacting with development team for improving client’s legacy system.
• Conducted status report meetings with the business and the IT team on a weekly basis, as the most important aspect of the project was Data Mapping.

Environment: Oracle, SQL Server, Windows, Rational Enterprise suite, MS Office, MS Project.