Business Operator Analyst Resume Silver Spring MD - Hire IT People

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential, Silver Spring MD

Business Operator Analyst

Responsibilities:

Responsible for day to day operation of Information Technology; monitor servers
Provide detailed documentation regarding the various server environments for the change control process and the technical documentation repository.
Front line for customer support - provide full range of NOC services; comprehensive monitoring and remediation services for servers, network devices and applications
Monitor network switches and routers using software tools Solarwind
Use Remedy ticketing system to document ticket status and resolution
Assist Engineer group with reboots and monitoring the Citrix servers
Remote into various servers to run nightly reports for; STAR, PPLUS and Kronos
Perform back-up on servers using tape drive
Assist with projects as needed

Confidential Washington D.C

Business Operator Analyst

Responsibilities:

Answer trouble call in the Helpdesk and assign ticket as needed
Perform quality assurance checks on all systems deployed and provide Desktop Support
Install Hospital software: ( Confidential ), ( Sunquest)
Troubleshooting on various computers, software and applications
Troubleshooting Windows 7
Configured users email address through Microsoft Exchange Server
Creating EAMS ticket orders through Remedy ARS and responding accordingly
Conduct user orientation; instruct users on operations, applications and procedures
Imaging hard drive
Install and configure of palm pilots, Iomega Zip Drive and Local / Network printers

Confidential, Washington DC

Business Operator Analyst

Responsibilities:

Excellent customer service skills
REMEDY support (Patent & Trade Office)
Perform quality assurance checks on all systems deployed and provide Desktop Support
Install government software, Troubleshoot USPTO Software (EDAN, OACS, EAST )
Troubleshooting on various computers, software and applications
Troubleshooting Windows 7
Configured users email address through Microsoft Exchange Server
Creating EAMS ticket orders through Remedy ARS and responding accordingly
Conduct user orientation, instruct users on operations, applications and procedures
Imaging hard drive
Install and configure of palm pilots, Iomega Zip Drive and Local / Network printers

Confidential, Columbia, MD

Sub-contracto

Responsibilities:

Provided consultation and support to end users
Installed computer systems, software, PDA’s, drives, printers, scanners and hardware
Resolved software and hardware issues
.Assists in the support for Macintosh-related setups, configurations and troubleshooting issues.
Install and Troubleshoot government software.

Confidential, Fairfax, VA

Sub-contractor / Technical Support

Responsibilities:

Excellent customer service skills
HEAT support
Perform quality assurance checks on all systems deployed and provide Desktop Support
Install government software
Troubleshooting on various computers, software and applications
Troubleshooting Windows 2000
Configured users email address through Microsoft Exchange Server
Creating EAMS ticket orders through Remedy ARS and responding accordingly
Conduct user orientation, instruct users on operations, applications and procedures
Imaging hard drive
Install and configure of palm pilots, Iomega Zip Drive and Local / Network printers

Confidential, Alexandria, VA

Temporary - Technical Support

Responsibilities:

Assisted various companies with providing Customer Service to employees
Troubleshooting for servers, routers, remote access, storage device and printers
Troubleshooting Windows 98
Performed installations, moves, adds & changes to microcomputer hardware