SUMMARY:

• Performed business analyst (BA) responsibilities for 10+ years using a Systems Development Life Cycle (SDLC) approach consisting of, but not limited to planning (determining business goals), analysis (gathering requirements), design (detailing system functionality), and implementation (enforcing requirements). Participate in and facilitate Joint Application Design/Development (JAD) sessions to gather and define requirements; and ultimately produce required artifacts.
• Rapid Application Development (RAD) techniques are occasionally used when a project needs to be in place sooner.
• Although most of the projects shadowed “Waterfall” (traditional) software developmental practices, there were some that required a hybrid “Agile” (iterative) approach.
• A Master Data Management (MDM) methodology was the focus for some of the projects throughout my work experiences (i.e., using or having the opportunity to configure or define governances and standards for a centralized master data resource); have also had the opportunity to use, recommend, and in corporate service - oriented architecture (SOA) for functionality and reusability of services for designated projects. Electronic Data Interchange (EDI) has also been utilized for applicable work experiences, which allowed for appropriate transitioning of data for legacy and/or web based systems.

TECHNICAL SKILLS:

• MS Word, MS Project, MS Excel, MS PowerPoint, MS Visio
• HP Application Lifecycle Management (ALM) (formerly HP Quality Center)
• SDLC Methodology, SharePoint, JIRA, Enterprise Electronic Change Information Management Portal (eChimp)
• Dynamic Object Oriented Requirements System (DOORS)
• Waterfall Methodology, Agile Methodology
• MS Team Foundation Server (TFS), Microsoft Test Manager (MTM)
• IBM Operating Systems (i.e., 360, 390, 3xxx, 4xxx)
• COBOL2, JCL, TSO, ISPF
• CICS, BMS, BMSGT, QCEM, QMF
• DB2, Universal DB2, VSAM
• Endevor, Change Man, Infoman, Expediter, InterTest, VisualAge
• SQL, SPUFI, Data Expert, File Aid, InSync

EXPERIENCE:

Confidential

Test Manager/Lead

Responsibilities:

• Rendered a key role in the initiative to implement a new and improved Client Server system to replace the existing legacy Water Billing Customer Information System for the City of Baltimore
• Managed the duties and tasks of 12 testers to validate the new software application from Belgium UK entitled UMAX (Maximum Utility Performance)
• Verified data mapping definitions within the new billing system via the legacy system
• Analyzed strategies for creating Use Cases, Test Cases/Scripts, and RTM in support of System, End-to-End, Point-to-Point, UAT, Performance, and Security testing efforts using the TFS/MTM defect management tool
• Participated in weekly status and ad hoc meetings to gather and understand business processes for application testing
• Predefined proposed deliverables, artifacts, and necessary PowerPoint presentations for communicating test results and workflows for future testing
• Used business process reengineering to define current (‘as is’) and future states (‘to be’), while considering relative testing activities

Confidential

Sr. Business Analyst

Responsibilities:

• Performed research and analysis via Gartner, Inc. and Forrester marketing research advisory firms for determining optimal process improvement for SSA’s testing environments
• Determined the most cost beneficial improvements with cutting edge technology receptive to the needs of SSA
• Compared SSA validation processes to other government agencies as well as private sectors of equal size, data volume/processing, storage capacity, etc.
• Participated in weekly status meetings and pre-scheduled meetings with SSA staff to gather and understand business processes for application testing
• Predefined proposed deliverables, artifacts, and necessary PowerPoint presentations for communicating results of study and assisted with generating these artifacts
• Used business process reengineering to define current and future states, while considering relative COTS tools and software
• Supported ManTech International Corporation for Centers for Medicare and Medicaid Services (CMS) contract
• Provided production support for the Medicare Enrollment & Premium Billing Systems (MEPBS) contract, by way of the
• Enrollment Database (EDB) applications consisting of:
• Third Party System (TPS)
• Direct Billing (DB)
• Enrollment/Entitlement
• Online processes
• Maintained support via a lead role through remedy tickets, service requests, and changes requests by way of CMMI Level 3 and SDLC methodologies
• Participated in meetings with CMS to gather requirements for assigned change requests.
• Participated in numerous weekly and bi-weekly Status meetings
• Generated Requirements Document, Requirements Traceability Matrix, Test Plan Document, and Test Cases/Scripts; assisted with Alternatives Document
• Used business process reengineering to define current and future states as part of the Alternatives Document
• Facilitated Validation and System testing

Confidential

Sr. Business Analyst

Responsibilities:

• Participated in meetings with CMS to gather requirements for understanding the SEA tool and its purpose
• Generated a white paper with the functionalities, features, limitations, and gaps in association with MACPro; also provided recommendations for improvement once merged with MACPro
• Reviewed all existing MACPro and SEA Tool documentation as part of this gap analysis
• Experienced working in business process re - engineering; business process redesign, business transformation, and business process change management
• Used business process reengineering to define current and future states, while considering relative COTS tools and software
• CAPMS (CMS Agency Project Management System) for the Affordable Care Act (ACA) and Non-ACA projects
• This is an agency-wide, web based system allowing CMS executives to manage and track their projects
• Experienced working in business process re-engineering; business process redesign, business transformation, and business process change management
• Used business process reengineering to define current and future states
• Applied hybrid agile methodologies to in corporate and implement CMS components including component-specific functionality
• Each phase or sprint was implemented within a 6 to 8 week timeframe
• Participated in numerous RAD sessions and ad hoc meetings with CMS to gather requirements for development
• Recorded and documented meeting minutes
• Created test cases/scripts and performed System testing
• Performed UAT and Smoke testing upon migration to production
• Generated supporting documentation via an SDLC methodology: Requirements, Test Plan, Test Cases, and Test Summary reports for both System and UAT
• Provided support to developers for understanding and implementing requirements
• Reviewed all deliverables to affirm Quality Assurance

Confidential

Sr. Business Analyst

Responsibilities:

• Sustained two healthcare web based projects:
• Participated in numerous meetings with CMS to gather requirements for development of a dashboard to track, monitor, view, and update patient and terminated provider information
• Experienced working in business process re-engineering; business process redesign, business transformation, and business process change management
• Used business process reengineering to define current and future states
• Recorded and documented meeting minutes submitted to CMS
• Performed analysis for EDI infrastructure to receive and download provider data from contributing practices for the States and Medicare organizations for MCSIS
• EHRD required the same type of infrastructure to capture patient information
• Data entered by a user was edited and compared to a master database as needed
• Generated supporting documentation via an SDLC methodology: Requirements Document, System Design Document, User Manual, Test Cases/Scripts, and Corrective Action Plan
• Assisted with user training for the MCSIS application
• Generated MS PowerPoint presentation for training sessions
• Developed traceability matrices and tracked defects using HP ALM
• Coordinated and assigned defects identified during the validation phase
• Provided support to developers for understanding and implementing requirements
• Provided support to deployment of new releases by testing app at the various stages
• Assisted with Validation testing as needed
• Assured that all documentation and presentations were 508 compliant
• Reviewed all deliverables to verify Quality Assurance
• Participated in (and facilitated some) weekly meetings with CMS to gather requirements to develop a dashboard to track and monitor the progress of the implementation of the Affordable Care Act (ACA) passed in March 2010
• Supported analysis of EDI infrastructure to receive ACA data from contributing organizations for the ACA Performance Dashboard (ACAPD)
• Data is transferred using a workflow to upload a data file, where the data is edited and eventually captured for process via Informatica
• Experienced working in business process re-engineering; business process redesign, business transformation, and business process change management
• Used business process reengineering to define current and future states
• Generated supporting documentation via an SDLC methodology: Requirements Plan, Requirements Document, Use Cases, and Requirements Traceability Matrix (RTM)
• Performed peer reviews for deliverables to affirm Quality Assurance

Confidential

Sr. Business Analyst

Responsibilities:

• Participated in JAD sessions with SSA to gather requirements for web services, Intranet, Internet, and mainframe applications for disability, retirement and Medicare Part D subsidy claims
• Supported analysis of Internet (web-based) and web services EDI infrastructure:
• Users apply for disability, retirement, and Part D benefits by completing an application and submitting it for process
• Surface edits are performed to determine if basic data is accurate; advanced data performed if surface edits are passed
• Experienced working in business process re-engineering; business process redesign, business transformation, and business process change management
• Used business process reengineering to define current and future states
• Generated supporting documentation via an SDLC methodology: Project Scope Agreement (PSA), Functional Requirements, Test Cases, Use Cases, Requirements Traceability Matrix (RTM), and Post Release Reviews (PRR)
• Tracked, coordinated, and assigned defects identified during the validation phase using MKS
• Provided support to developers during the development, validation, production and post-implementation stages of each project
• Compiled the Weekly Status Report (WSR) of detailed task activities for submittal to SSA management
• Performed peer reviews for deliverables to affirm Quality Assurance.