PROFESSIONAL SUMMARY:

• Dynamic professional with over 5 years of hands on experience in IT industry. Having soft skills like high - caliber presentation, Client Interaction, requirement gathering and analysis skills. Objective is to lead a team to design, implement and support high quality System Development, working with end clients to define needs and to develop clear business solutions, to gather and analyze quality data to assist management in making informed, high quality decisions.
• A result oriented individual with 5 years of diversified experience in Telecom / Mobile Computing.
• Translating client requirements into highly specified project brief.
• Creating logical and innovative solutions to complex problem.
• Insuring that budget are adhered to deadline met.
• Writing users manual.
• Strong knowledge of the Systems Development Life Cycle (SDLC) models such as Water Fall, Agile, and Spiral.
• Extensive knowledge in designing and testing mobile based applications.
• Tested applications on mobile operating systems like Android, Symbian, iOS.
• Extensive knowledge of the Rational Unified Process methodology (RUP).
• Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire system development process.
• Expertise in translating user requirements into System Specifications and mapping the process design, work flows for SDLC with documenting and managing business requirements.
• Experience in Project Planning, Project Design, creating functional specifications and data flow diagrams.
• Analysis of projects for various market segments; Consumer, SMB, Large complex bids
• Skills in developing Use Case diagrams, Sequence diagrams, Data Flow diagrams, and Class diagrams.
• Possess excellent organizational, interpersonal, communication and documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.

TECHNICAL SKILLS:

Project Methodologies: Rational Unified Process (RUP), UML.

Business Modeling Tools: Rational Rose, MS Visio.

Requirement Management Tools: Rational RequisitePro.

Defect Tracking Tools: Rational ClearQuest, Test Director.

Operating Systems: Windows NT/2000/XP.

RDBMS: SQL Server, Oracle.

Languages: C, SQL, HTML.

Business Applications: Microsoft Office Suite - MS Word, Excel, PowerPoint, Outlook.

SDLC: Waterfall, Agile, Spiral, RUP.

Project Management Tool: MS Project.

PROFESSIONAL EXPERIENCE:

Confidential, Warren, NJ

Business Analyst

Responsibilities:

• Assembled business requirement documents and the functional specifications as per the user requirements.
• Created Business Workflow based on the requirements gathered from the client.
• Created functional specification documents based on the business requirement documents.
• Organized JAD Sessions to resolve issues and conflicts, and to arrive at quick agreements regarding the system architecture design.
• Documented all the requirements in a structured TRD format that included multi-level functional views broken down by functionalities
• Develop detailed test plans, strategies for each change request based on TRD and Use Cases.
• Actively involved in Project planning, updates, org charts, Status report.
• Monitored the progress of projects using MS Project and took appropriate action to ensure that they keep up with the schedule.
• Assist in the design and development of the Testing Strategy Requirements document based on the requirements specified in the PRD, DRD and TRD
• Developed the state diagrams, sequence diagrams and activity diagrams for the call center application of the customer using MS-Visio.
• Coordinated with Prepaid Pins division regarding server logins, resetting the servers.
• Prepared As Is and To Be workflows & analyzed the processes which needed customization.
• Assisted in developing the test scripts of the IVR application.
• Performed Gap Analysis.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center managers and stakeholders of the project.
• Analyzed and documented the limitations of the billing system.
• Interacted extensively with the client and the management teams to understand the requirements and to report the status of the testing efforts on their applications.
• Conducted individual and group joint application development (JAD) sessions with business stakeholders and technical units.
• Followed the RUP methodology for the entire SDLC.
• Used MS Project for status reporting and planning.
• Managed scope and deadlines.
• Participated in various meetings and discussed enhancement and modification request issues.
• Actively worked with developers as needed to isolate the Root Cause Analysis of defects.
• Worked with the clients on the final signing process in the User Acceptance stages.

Environment: Windows NT, Web Logic, MS-Visio, Java Script, Oracle, SQL, Test Manager, Office, MS Project, Requisite Pro.

Confidential, Overland Park, KS

Business System Analyst

Responsibilities:

• Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.
• Supported both OSS and BSS systems.
• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specifications.
• Facilitated collection of Functional Requirements from system users, and prepared Business and Technical Requirement Specification documents.
• Involved in analyzing business requirements with other business analysts to review test requirements for billing portion of Confidential Ensemble.
• Well versed with the Confidential billing modules i.e., CSM, Billing, Price Plan, Number Management System and Wireless Number Portability.
• Evaluated the Service impacts and interfacing with different billing applications ( Confidential , CSG & Oceanic)
• Responsible for writing Business Use Cases, Business Rules, logical analysis and change management of requirements.
• Used Rational Requisite Pro for overall Requirements Management and to build the Requirements Traceability Matrix.
• Worked on defining and testing applications on mobile devices.
• Gathered requirements and provided functional design on how the mobile web site will work.
• Involved in testing mobile web site.
• Documented all the requirements in a structured TRD format that included multi-level functional views broken down by functionalities.
• Utilized RUP to configure and develop processes, standards, and procedures and to perform System analysis and organizational review of existing QA processes.
• Validate the Order Processing application interfaces with Confidential, CNS, AF, and Ingrain during various stages of the Order flow.
• Involved in development of Business and Technical Requirements in preparation of System Architecture, Information Strategy, and Detailed Design documents for Business Needs and Processes.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Documented approved change controls to add them into business design.
• Prepared Logical Process and Data Models that contained set of diagrams and supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the data elements to analyze and document Business Data Requirements.
• Used Rational Requisite Pro for overall Requirements Management.
• As a liaison between the developers and management and between end users and stakeholders, was instrumental in resolving conflicts between the various teams.
• Developed Data Flow, Work Flow, Process Flow, and Entity Relationship Diagrams in MS Visio, and analyzed them.
• Designed and implemented service-oriented architectures (SOA) suitable for secure, reliable, and high-performance system.
• Worked as an Interface between the users and the different teams involved in the application development for the better understanding of the business and IT processes.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, and Information Needs, thus ensuring that Critical Requirements are not missed.
• Followed the UML based methods using MS Visio to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.

Environment: Confidential, Windows XP, Oracle, XML, RUP, MS Word, Excel, PowerPoint, MS SQL, Rational RequisitePro, Rational Rose, UML, MS Project.

Confidential, Reston, VA

Business Analyst/System Analyst

Responsibilities:

• Developed an understanding of the call types, contact center goals, agent types & expectations, and call center reporting needs.
• Involved from Concept Commit through Execute Commit, Normalization and Learning’s.
• Wrote Confidential and TRD, involved in Global Design Reviews, Solution Design Walk-through’s, Readiness Reviews, Change Management, External Partner Engagement.
• Worked on Call Center Processes (Cable Products, Billing CSG & Confidential , Services and Installations).
• Analysis of rating and billing charges and business objects between Jupiter and Confidential Billing systems to ensure business continuity and to minimize any increased call center contact. assisted with Integration of telephony systems with other call center applications such as Computer telephony integration (CTI), Interactive Voice Response (IVR), Genesys call routing, provided support for multiple call centers and corporate telephony, including TDM and VoIP telephony switches, CTI, call accounting, voicemail, name recognition software, reporting applications.
• Worked on Service Oriented Architecture (SOA) to perform and reviewed hourly and daily traffic report for IVR functionality.
• Conducted a GAP analysis during requirement analysis.
• Troubleshot telecommunications issues that impact the call center.
• Served as the primary point of contact with vendor partners and call center leadership during outages.
• Coordinated and prepared documentation and training for end users.
• Prepared the Program Specifications Documentation. Partnered with user groups and business users.
• Responsible for analyzing system requirements, preparing specifications, functioned as a lead business analyst and participated in setting up guidelines in software part in all the stages of my module in the project.
• Worked on Cable Domain (Sigma Provisioning Systems, OSS/BSS systems, tru2way, CSG and Confidential Billing systems).
• Worked with business users and user group managers to define requirements & document existing and new business work flow & business processes to create Confidential .
• Defined the interface for Oracle SOA Business Service (web service) which gathered the underlying data from various sources and presented data to mobile users..
• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
• Involved in designing and developing Data-Flow diagrams, E-R diagrams, and logical and physical database design.
• Responsible for writing Business Use Cases, Business Rules, logical analysis and change management of requirements.
• Analyzed business and technical requirements, thus creating the Business Use Case (BUC) and Application Use Case (AUC) documents.
• Utilized RUP to configure and develop processes, standards, and procedures and to perform System analysis and organizational review of existing QA processes.
• Involved in development of Business and Technical Requirements in preparation of System Architecture, Information Strategy, and Detailed Design documents for Business Needs and Processes.
• Used MS Visio to carry out the business modeling, data modeling, and object modeling efforts to develop the business architecture for rapid and controlled application development.
• Documented and maintained change log approved change controls to add them into business design.
• Acted as a liaison between the developers and management and between end users and stakeholders. I was instrumental in resolving conflicts between the various teams.
• Followed the UML based methods using MS Visio to create Use Case, Activity/State Chart, Sequence, and Collaboration Diagrams.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Worked with the Project Manager on various Project Management activities like Resource Planning, Resource Allocation, keeping track of Project Status, Deadlines, and Issues.
• Worked as a liaison between the business and technical side to convey the business needs to the system architects

Environment: Confidential, Windows XP, UML, MS Visio, MS Office Suite, Rational RequisitePro, MS SQL.