SUMMARY:

• Approximately 7+ years of professional experience as a Scrum Master, Project Manager and Business Analyst in development of web - based, client-server applications, developing business process and system for Hospitality, Reservation and Retail industries for various projects from conceptualization to implementation.
• Experience across all SDLC phases in Application Development & Application Maintenance, with Infrastructure support
• Experience of working as a lead, senior and system analyst who has participated in all phases of project development: from project management, application facilitation, training, support, feasibility studies, Request for Proposal (RFP), Requirements gathering, Business requirement documents, product presentations, budgeting, planning, gap analysis, data and business analysis, process mapping, data mapping, testing, QA (quality assurance (including User Acceptance Test (UAT)) plans, System Integration Testing(SIT))
• Facilitate the progress of multiple scrum teams as Scrum Master and integrated product delivery into a release drop
• Analyze the complex requirements into system requirements.
• Tracked and fully documented changes for functional and business specifications.
• Work closely with product owner in maintaining the product backlogs, prioritizing the features and transforming them into sprint stories with scrum team
• Experienced with Iterative approach for Software Development as per Rational Unified Process (RUP). Involved in inception, elaboration, construction and transition phases.
• Experienced in facilitating Joint Application Development (JAD), Rapid Application Development (RAD), interviews, workshops, and requirement elicitation sessions with end-users, clients, stakeholders and development team.
• Experienced with system implementations, administration, and management of LMS, CRM and ERP.
• Extensive experience in documenting Business Requirements (BRS), Use Case, Functional and Non-Functional requirements, Systems Design Specifications, Systems Requirements Specifications (SRS).
• Professional with extensive experience in the development, implementation and integration of strategies within a team oriented environment, utilizing quantitative and qualitative analytical skills.
• Seasoned and versatile certified Scrum Master, with experience in Agile - Scrum frame work and experienced in traditional Waterfall model with PMLC framework
• Monitor and control project using Earned Value Management system and Critical path analysis
• Highly adept at facilitating Planning Sessions, Gathering Estimates, Preparing Schedules and Project Budgets
• Experience in Enterprise Data Warehouse(EDW) environment supporting business and statistical data analysis
• Proven track record with high percentage of successful project delivery by engaging efficiently in Stakeholder Management, Risk Management and Change Management
• Demonstrate leadership skills in prioritization and conflict resolution to drive the projects, motivate team members and meet deadlines
• Expertise in creating Business Process Modeling Notation (BPMN), Context Diagrams, and Unified Modeling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Class diagrams and sequence diagrams using MS Visio.
• Expertise in HP Quality Center (QC), application as a business analysis methodology for functionality designs.
• Prepared business process models; used Visio to create use case diagrams.
• Extensive experience in reviewing and understanding of Business & Testing requirements and writing detailed Test Plans, Test Cases, and Test Scripts.
• Excellent communication and presentation skills.

TECHNICAL SKILLS:

Methodologies: RUP, Agile, Waterfall

Project Management: MS Project, SharePoint

Requirements Management: RequisitePro

Change Management Tools: Lotus Notes

Business Modeling Tools: MS Visio, MS PowerPoint

Documentation Tools: MS Office, MS Word, MS Excel

Programming Languages: C, C++, Python 3.0, SQL, HTML, CSS, JavaScript

Business Intelligence Tools: Tableau, Micro Strategy, Talend MDM

Testing Tools: JIRA, HP-ALM Quality Center (QC)

PROFESSIONAL EXPERIENCE:

Confidential, Mclean VA

BUSINESS ANALYST

Responsibilities:

• Work with key business stakeholders and technical team to obtain business requirements for implementing Data Virtualization across the Enterprise.
• Conduct analysis on selection of tools to be used for Data Virtualization that can be aligned throughout the enterprise and conduct cost benefit analysis of different tools in consideration.
• Gather Business requirement to understand expectation of APIs as a part of Data Virtualization
• Creating presentation and Documentation to guide the business on how to use API as a part of Data Virtualization.
• Good experience in all the phases of project development which is from project management, application facilitation, training, support, feasibility studies, Request for Proposal (RFP), Requirements gathering, Business requirement documents, product presentations, budgeting, planning, gap analysis, data and business analysis, process mapping, data mapping, testing, QA (quality assurance (including User Acceptance Test (UAT)) plans, System Integration Testing(SIT))
• Expert in SDLC (software development life cycle) methodologies.
• Creating use cases and test plan to validate success criteria and acceptance criteria for implementation of API to business
• Provide training to business user with the difficulties on APIs as and when it arises
• Work with Architecture team to identify requirements to transition existing database to Big data environment
• Expert in MS Office suite along with Visio.
• Identify timelines to ensure the timelines to transition data from relational databases to big data environment so that no existing reports are impacted.
• Work with Business to identify risks and scope for creating new reports using the Big Data environment
• Coordinate with the testing team to write test cases to validate the data quality while comparing data from the big data environment to existing databases
• Execute queries using oracle and SQL server in the relational database and execute queries using Zeppelin in Hadoop 2.0 environment to validate data
• Create Task in Jira and assign task to responsible person
• Work with the Agile team to assign story points to the tasks for a particular sprint
• Create workflow in Jira to track the progress
• Conduct Scrum call every morning and send out action teams to the team
• Organize biweekly review to overview the progress of sprint with Business and document the feedback
• Create and maintain the list of backlog items and note down its priority for the next sprint
• Create velocity chart and burn out chart to track and identify the progress of the sprint
• Identify and implement business rules to establish correct reporting
• Work with the architecture team to transition the data from existing database to cloud environment (Azure)
• Work with architecture team and external vendor in understanding and selecting the transition of data on Azure environment
• Create business plan and phases to transition the data from existing database to cloud so that business users are not affected by this transition
• Build, validate and update diagrams, models and other artifacts to describe business processes, conceptual information models, organizational structure, and business area context and/or system requirements
• Manage change in requirements over the project lifecycle and partner with the project manager to assess the impact on the project scope

BUSINESS ANALYST/ QA TESTER Herndon, VA 

Responsibilities:

• Analyzed gathered document requirements using document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Management of LMS Courses, including but not limited to; updating course properties, and enrolling users via enrollment keys and/or batch processing.
• Communicated with business users and technical teams to build applications based on the business requirements.
• Expert in project management, application facilitation, training, support, feasibility studies, Request for Proposal (RFP), Requirements gathering, Business requirement documents, product presentations, budgeting, planning, gap analysis, data and business analysis, process mapping, data mapping, testing, QA (quality assurance (including User Acceptance Test (UAT)) plans, System Integration Testing(SIT))
• Experience across all SDLC phases in Application Development & Application Maintenance, with Infrastructure support.
• Work with IT and external vendors to optimize system configuration to support business processes, including coordination of testing any new functionality and enhancements prior to rolling out companywide and supporting business and statistical data analysis.
• Tested usability throughout the course development process to ensure courses were user friendly and Identify, analyze software defects from UAT testing.
• Managed the software testing life cycle for an enterprise-wide FDA mandated Plateau Learning Management System ( LMS ) that provided a single point from which training was tracked and managed in a regulated environment aiding in the reduction of compliance risks and FDA fines by 35%

BUSINESS ANALYST

Responsibilities:

• Work with key business stakeholders to obtain business requirements using questionnaires, requirements workshops, site visits, business process flows, use cases, scenarios, business analysis and task/workflow analysis
• Develop written explanations for business problems by decomposing high-level business requirements into functional requirements at an appropriate level of detail for those who will base their work on the requirements
• Build, validate and update diagrams, models and other artifacts to describe business processes, conceptual information models, organizational structure, and business area context and/or system requirements
• Oversee the development of proposals, bids, quotations, or other documents describing services.
• Manage change in requirements over the project lifecycle and partner with the project manager to assess the impact on the project scope
• Serve as business liaison between business areas and Information Technology Services and/or outside vendors for projects and application support
• Assist in conducting root cause analysis of defects to identify key and recurring problems, and provides solutions to prevent recurrence
• Assisted the Product Owner/PM in developing comprehensive schedules, reflecting appropriate time-phased completion of projects and application of required resources utilizing MS Project.
• Managed and created all IT Team templates i.e. Project Plan, Business Case, Scope Definition document for PMO department.
• Prioritized and coordinated deliverables and inter-dependencies among the various IT Teams.
• Assisted the Project Manager in assembling project teams in a matrix environment, assign individual responsibilities, identify appropriate resources needed and develop high level and detailed schedules to ensure timely completion of projects.
• Maintained project SharePoint site by setting up project document repositories, modification and upload of documents, enabling user access and advising users on SharePoint access.
• Identified and defined business problems or opportunities, and evaluated potential solutions for consideration and also handled the whole MS Office suite along with Visio
• Followed UML based methods to develop use cases and activity diagrams; assisted developers in creating sequence diagrams and collaboration diagrams.
• Created all project artefacts (Business Case, Business/Functional/Non-Functional Requirements, User Stories/Use Cases, etc.).
• Ensure effective communication with the SharePoint team, business team and any other project teams associated with the initiative(s).

Confidential, Sterling, VA

BUSINESS ANALYST

Responsibilities:

• Successfully pursued different phases in the Software Development Life Cycle (SDLC).
• Extensively prepared BRDs and FRDs to freeze business requirements and provided deliverables.
• Communicated with business users and technical teams to build applications based on the business requirements.
• Expert in supporting business and statistical data analysis.
• Responsible for developing and driving continuous improvement initiatives in Booking, Frequent Flyer, Delta Sky Club, Delta Reservations and Airport Services
• Provided timely low-cost and mid-cost estimates to the business for various projects
• Worked with different teams like Travel Port, Reservations, etc. to discuss different projects.
• Conducted JAD sessions and worked together with the project managers across most departments to discuss Project Requirements
• Worked on in depth analysis of impact of projects on Web based Application/Client-server application.
• Designed and prepared weekly reports for Senior PM including Status on updates of project, product and clients
• Designed and developed Use Cases and Business Process Models to detailed level appropriate for technical analysis and system design
• Conducted and participated in brainstorming sessions to find solutions, and identifying assumptions, constraints, risk and issues
• Comprehensively worked on the agile software development cycles.
• Participated in designing the UI and web analytics to assess and monitor the activity on the website
• Recommended additional security steps and some system changes that help to eliminate identified risks or gaps analysis.
• Expert in MS Office Suite along with Visio.
• Recommended important additions or changes to projects that resulted in cost saving and increase in revenue for the company
• Provided regular verbal and written status reports to IT management and business community; published meeting and maintained project plans
• Coordinated with the project team and testing team to revise project artifacts (use-cases website specifications, test scripts, and web content analysis) to reflect requirement changes
• Worked with a team to design the workflows and the wire frames and Mockups for the whole process from searching for a product to checkout, payment and delivery
• Performed Unit Testing and UATs for various projects.
• Worked with the QA (Quality Assurance) team to test the website and reviewed their notes.