SUMMARY:

• Business professional with experience providing technical software development life cycle support from project initiation through project implementation.
• Proven skills working in the health care, telecommunications, banking, and non - profit industries serving sales, marketing, order entry, billing, provisioning, and customer service lines of business.

AREAS OF EXPERTISE:

Business Process Management, Software Development Life Cycle, Prototyping/Wireframes, Project Management Institute (PMI) Best Practices and Methodologies, RUP Methodology, Change Control Board (CCB), Release Management, Software Production Support, Production Support Data Analysis, Business Analysis (BA), Business Reengineering, Software Requirements gathering, Waterfall Model, Iterative Model, Requirements Elicitation, Storyboarding, Agile Methodology, Technical Writing, Customer/Client Relationship Management, Telecommunications Billing & Order Entry systems, Application Software Testing, User Acceptance Testing (UAT), Risk Assessment, Vendor/3rd Party Product Evaluation

OPERATING SYSTEMS & SOFTWARE APPLICATIONS:

Axure, SQL, ARIS, Microsoft Windows 95/98/2003/XP/2007/Vista, SharePoint, Microsoft Office 365 Suite, Yammer, Adobe Suite, NetSuite, Mercury Quality Center Test Integration Software, Microsoft Project, SAP, Confidential Business EPAS & PPT Project Management tools, WebEx, NetMeeting, Share Port, Project Activity and Collaborative Environment (PACE), Single Sign-On (SSO), IBM Rational DOORS, Secure Access SSL VPN, Skype for Business

PROFESSIONAL EXPERIENCE:

Confidential, Portsmouth, NH

Business Analyst - Business Systems Support

Responsibilities:

• In support of pre-contract award for Confidential Flexible Spending Account program, provided business requirements, customer service portal wireframes, process flow diagrams, qualified life events process flows, and business process maps.
• Worked with Customer Service to document and wireframe Customer Service Reps call dialog, 3rd party caller authentication, account update process and customer search process.
• In support of pre-contract and post-contract award for SEC MetLife employee benefits portal, provided business requirements, qualified life events process flows, and status code mapping documentation.
• Worked with IT to generate initial plan year enrollment files for Dental, Vision, Short-term Disability, Long-term Disability, and Auto and Home (P&C) products.
• Mapped and created SQL controls to generate enrollment and eligibility files, as well as customer enrollment counts per product for User Acceptance Testing and Production parallel testing.

Confidential, Colorado Springs, CO

Systems/Business Analyst

Responsibilities:

• In preparation of creating RFP, reviewed master requirements documents to determine any synergies or overlaps in business requirements and business rules between development organizations and applications.
• Updated documentation to support Requirements Methodology and Management (RMM) formats for vendor RFP deliverables.
• Created documentation to support Solution Recommendation to legacy application requirements mapping.
• Worked with large Process Implementation Team headed by Confidential to define core process maps, inter-process touch points and external process interfaces.
• Documented Functional Requirements during process cycle refinement meetings for handoff to development.
• Conducted independent review of project deliverables for consistency and completeness.
• Edited and modified Functional Requirements after Requirements Analysts independent review.
• Participated in SalesForce CRM Developer and Administrator training.

Confidential, IT Englewood, CO

Lead Business Analyst

Responsibilities:

• Lead Business Analyst working with Business Owner to develop business requirements based on Business Case definitions, Enterprise Architecture impact assessments, and interviews with potentially impacted organizations.
• Interpret Lifecycle Change Requests to determine any synergies or overlaps in business and project scope.
• Lead requirements reviews with IT, Customer Care, Sales, Marketing, Finance and Billing representatives to refine and ensure all impacts have been identified and supported.
• Work with Stakeholders to outline project scope and prioritize project phases.
• Track base-lined requirements through project lifecycle using DOORS versioning tools through functional and system requirements development, code and unit testing, UAT and implementation.

Confidential, IT Colorado Springs, CO

Business Analyst

Responsibilities:

• Respond to Corporate Portfolio Management Team (CPMT) initiated requests.
• Development Project Management Team Front Door for VP organization supporting identification of initial project impact assessment, package and close activities and release management for major implementations.
• Produced Excel reports identifying initial impacts for applications across the organization using Sagent report generation.
• Modify and update Excel reports from CPMT identifying application impacts across the organization for weekly Package & Close process.
• To support major release weekends, attend weekly Release Management calls leading up to release. Coordinate calls on release weekend for all systems under VP in order to have updates made to release tracking records.

Confidential, IT Colorado Springs, CO

Business Analyst

Responsibilities:

• Worked with Enterprise Architects and Primary Project Manager on Global Customer Premise Equipment for sales initiative in Europe.
• Produced Use Case documents for multiple case scenarios for review by development applications based on requirements analysis.
• Produced Milestone documents to walkthrough and identify each instance where sales and milestone transaction records should be created for status updates in end-to-end workflow process.
• Attended Joint Application Development (JAD) session with project development team to fast track design effort for project and identify additional project phases.

Confidential, IT Colorado Springs, CO

Senior Project Manager

Responsibilities:

• Developed budget estimates, project assessments and projections for Executive budget planning exercises.
• Supported IT Billing efforts to implement Enterprise level initiative to merge multiple architectures into one.
• Developed Executive level presentations to support Order Entry initiative to create workflow and business rules engine to move customer orders to single systems platform for product and billing parity.
• As Primary Project Manager, responsible for directing requirements gathering sessions between Client and IT development organizations, maintaining project status and milestone status.
• Managed refinement of Business Requirements, System Requirements creation, review of Analysis and Design documents, and creation of Use Cases and Level of Effort estimates.
• Create Enterprise Portfolio Application Services (EPAS) record, update docs, add/request/approve/submit LOE’s, ensure commitments, update EPAS record on weekly basis, and track project spend rates.
• Maintained Executive level project status reports for weekly VP-level project reviews.
• Schedule and moderate project level analysis and design sessions.
• Organize and moderate client-level business and functional requirements gathering sessions.
• Update Project Tracking Tool (PTT) status weekly as well as Executive Dashboard entries.

Confidential, Colorado Springs, CO

Imaging Technician

Responsibilities:

• Performed the capturing and indexing of various customer legal documents and account identification documents for account verification and record retention.
• Calibrate imaging equipment periodically to appropriate control density and contrast settings per industry and manufacturer settings.
• Traveled between branches to provide routine equipment maintenance, training and system record maintenance on regular basis.
• Coordinate with Quality Assurance and Information Technology organizations to derive and document requirements to provide workflow management capabilities
• Drafted imaging platform roadmap for recommendations of system enhancements from QA organization.

Confidential, Colorado Springs, CO

Enterprise Architect /Business/System Analyst/Development Manager

Responsibilities:

• Supported IT Network Systems with Enterprise Architecture emphasis, ensuring visibility into all cross-domain projects impacting top tier development initiatives and existing Operations Support Systems.
• Aligned development efforts with validated target investment systems for integration and migration efforts to support corporate decommission goals.
• Influenced key development solutions by providing target and phased system diagrams, data maps, use cases and process flowcharts across enterprise business segments.
• Created architectural diagrams and interface maps of all systems in organization to support long-term infrastructure goals supporting corporate acquisition, divesture and merger plans.
• Order Entry Subject Matter Expert in project kick-off meetings with product marketing to define business and system parameters, system processes and document user/system requirements during project initiation.
• Worked with application development groups to produce project assessments, project plans, staffing plans and development cost estimates.
• Conducted project review meetings with interface applications, product marketing, and management to review and modify design documentation, project status, and project schedules.
• Managed development of imaging application to support need for decreasing customer wait periods for invoice inquires.
• Managed Proof of Concept presentations at Customer Call Centers with management staff on scanner operation and controls.
• Recruited technical staff based in Colorado Springs, CO while managing development and implementation efforts of dual staff in Pentagon City, VA; managed 45 senior level employees and consultants in two locations.
• Directed development, testing, and project rollout efforts of image retrieval application supporting corporate and residential markets.
• Directed systems analysts in gathering of information to support user requirements to provide application workflow management solutions.
• Evaluated existing imaging operations at other companies to help fast-track development efforts and contributor in driving and defining imaging business opportunities within Confidential and Confidential .