PROFESSIONAL SUMMARY:

• 16+ years of experience in system analysis, design, database querying, gap assessment.
• Highly proficient in writing XO (eXperience Outcome), Epics, User stories, creating Use Cases, Use case diagrams, Workflow Diagrams, Sequence Diagrams, and Class Diagrams etc. Extensively used Rational Rose, MS Visio and Camunda BPMN tool for UML and BPMN.
• Strong experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Agile/Scrum/Kanban, RUP (Rational Unified Process) and Software Testing Life Cycle (STLC).
• Expert in Data mining through complex Queries (SQL/DML) in relational (DB2, Oracle, SQL Server) databases.
• Highly experienced in Enterprise Architecture Integration and Object Oriented Systems involving Web Services, WMB (WebSphere Message Broker), SOA, SOAP, XML, XSD, Java, Oracle, and SQL.
• Excellent understanding of Business Requirements Gathering, Translating Requirements into Specifications and Application Design.
• Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.
• Emphasis on requirements gathering through research, formal - informal sessions, JRP sessions and JAD sessions with SMEs, Teams, Stakeholders and end users.
• Proficient in using Agile Scrum methodologies, performed roles of Scrum Master following sprint/standup sessions and used Excel extensively to write User Stories, analyzed the Iteration Burn Down charts and reviewed defects.
• Extensive experience in creating Screen Mockups and Wireframes, conducting GAP Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Led cross-functional teams of more complex initiatives, coordinating external and internal resources to support on-time delivery
• Expert in Tracking and Managing the Requirements using Requirement Traceability Matrix (RTM) that controls numerous artifacts produced by the teams across the deliverables for a project.
• Involved in Test Planning, Test Preparation, Test Execution and Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Strong Experience in conducting Manual Testing, User Acceptance Testing (UAT) and documentation of Test Cases. Involved in training of end users and Documenting Training Manuals.
• Analytical, methodical and resourceful approach to Problem Solving, Root-Cause Analysis, Conflict Resolution, Negotiation Strategies and providing corrective actions to meet business requirements.
• Proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both business and technical teams.

TECHNICAL SKILLS:

Tools:  Technology RTC (Rational Team Concert), JIRA, Confluence, Justinmind, RRC (Rational Requirement Composer), Caliber, Requisite Pro, MicroStrategy, Crystal Reports, Business Object, Salesforce.com, BPMN, SSIS, SSRS, Quality Center, Silk Central, Test Director, Clear Quest

Document Management: SharePoint (Forms, Project Folder keeping etc.)

Office Tools: MS word, MS Excel (VB Script Macros, Pivot Tables, FormulasConditional Formatting, Charts and Reports), MS Access, MS PowerPoint, Visio

Project Management Tools: MS Project

Databases: Oracle, MySQL, SQL Server 2000, MS Access

Languages: Webservice, WSDL, WMB, SOA, SOAP, SQL, XML, XSD, Java, Java Script, .Net, C++

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst, Product Owner, Raleigh, NC

Responsibilities:

• As a Product Owner of the Reporting platform, was responsible for two teams. Maintenance team with an Agile Kanab board and Project team with an Agile Scrum board.
• Maintained a Kanban board for the Reporting Maintenance team. Prioritized the reported bugs, ran the daily stand-up, prepared the weekly status report
• Also maintained a Scrum board for the Reporting Project team. Created a Now-Sooner-Later roadmap for the reporting team. Created Epics, User Stories in Jira, created sprints, conducted sprint grooming, planning and demo sessions
• Created release plan for the upcoming releases, Demo and Go-To-Market release notes.
• Supported the NPS system by creating list of users for the different types of clients in different areas. And analysis of the NPS result, creating pain-point stories from the NPS result,
• Conducting Client visits to understand their process, validating any new process and walking through the new features introduced.
• Supported a team to implement the APIs and SSIS tools to create new data feeds in/out of my product and SSRS to report.
• Created the Data Loader program to load huge number of historical data to the system with the help of CSV/Excel files.
• Supported the Matter Management vision for the now (in a year), sooner (2-3 years) and later (5-8 years).
• Tools used: Jira, Confluence, Justinmind, Wiki, Swagger, SharePoint, MS Office, Microsoft Word, Excel, SharePoint, Eclipse, XML, Java, Oracle, SQL, MS SQL, BPMN, Justinmind

Confidential

Business System Analyst

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications
• Along with the Business Owner and Product Owner created and help maintained the Product Backlog
• Created Business System Design document for the scrum team
• Mined PowerMHS and PCM data to create complex reports for Weekly Bulletin
• Created data verification methods and complied with standard system procedures.
• Modelled User Stories and the acceptance criteria from Epic/Features along with the Product Owner
• Coordinated with Scrum Master to drive the daily Stand-Ups, Sprint Panning and Sprint demo sessions
• Analyzed and documented the business requirements and generated reports for the Manager/Scrum Master
• Developed flow diagrams for Business process of the company, UI Wireframes and Mockups using Microsoft Visio
• Functioned as the primary liaison between the business, operations, and technical groups throughout the project cycle
• Conducted JAD sessions to allow different stakeholders in Sales and Marketing team to communicate their perspectives, resolve issues, and reach agreements.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT) and validation.
• Tools used: RRC, MS Office, Microsoft Word, Excel, SharePoint, Eclipse, Web service, WMB, XML, XSD, SOAP, SOA, Java, iSeries Cobol, Oracle, SQL, MS SQL

Confidential

Lead Business Analyst, Raleigh NC

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project.
• Identified the missed ‘Mass Change’ requirement and drafted the business rules around it. Which earned Confidential around 6000 man-hours of work.
• Worked extensively through Agile development methodology by dividing the application into iterations
• Participated and contributed in daily scrums, Sprint meeting and Sprint review meetings
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives, resolve issues, and reach agreements.
• Responsible for organizing the Quality Analyst (QA) walk through to explain proposed changes.
• Coordinated with the test team to check the weekly status and report the same to the project manager.
• Performed system and regression testing by creating test plans and test cases to ensure all the functional requirements are met and valid.
• Conducted UAT with stakeholders and business users for the validation and got system approvals by conducting UAT sessions.

Confidential

Sr. Business Analyst, Durham, NC

Responsibilities:

• The Provider Name, Address and other fields are being expanded. And the TaxID (SSN) s is being stored as a tabular structure for future expansion of the provider records.
• Analysis and testing of Mass Change programs and reports to ensure that the large volume of members are allocated properly when a CMO leaves the system
• Mentored a team of 4 people based in Hyderabad, India.
• Assisted QA team to prepare test plan and test cases for Mass change functionality.
• Pulled or updated relevant data from/to DB using SQL queries
• Created and maintained project plan including schedule and resource planning, critical path analysis, business and technical analysis, technical and project documentation, meeting summaries, status reports, risk and issue management, change management, among others.

Confidential

Solution Designer, Business Analyst, Columbus, OH

Responsibilities:

• Analyzing the requirements and existing codes in the system
• Designing and Developing the code to support the business needs
• Recognized by the client for my skills in MS Excel and MS Word
• Designing and executing some projects which needed Cold fusion MX, HTML and MS SQL

Confidential

Programmer Analyst

Raleigh NC

• This was a development project to replace the Confidential system.
• Designing Auto Assignment, Mass Change and Quarterly Utilization Reports
• Code and Test the programs in Mass Change and Quarterly Utilization Reports
• Recognized by client for the tool Developed in Microsoft Access and Excel for Quarterly Utilization reports

Confidential

Technical Analyst

Responsibilities:

• The Confidential is a multi-phase project to standardize variables within Confidential
• Analysis, design, testing and reviewing the programs and preparing relative documents