SUMMARY:

• Ambitious as well as experienced professional in business process improvement and system development life cycle
• Expert in managing multiple projects simultaneously while, executing project deliverables that meet the highest client satisfaction
• Strong requirement elicitation and documentation skills
• Creative and Strategic approach to problem solving
• In depth knowledge of Business Process Analysis, Modeling and improvement
• Experience in using Agile and Waterfall Methodologies
• Proficient in creating Use cases and activity flow diagram
• Experience in performing Quality Assurance and System Testing
• Strong analytical and problem solving skills
• Skilled at performing SWOT, Root - Cause, and GAP analysis
• Exceptional fast learning skills
• Exceptional eye for details

TECHNICAL SKILLS:

UML Tools: Visio, AXURE

Database: SQL, Oracle, C++, Mat Lab, Microsoft Access

Platforms: Microsoft Windows, UNIX

Testing Tools: MS Excel, HP Quality Center

Documentation Tools: DOORS, Quick books, MS Word, Excel, PowerPoint, Outlook, MS Publisher

PROFESSIONAL EXPERIENCE:

Snr. Business Systems Analyst

Confidential

Responsibilities:

• Drafted user manuals, system documentation, standard operating procedures and other technical documents such as business process documentation, policies, specific and general instructions.
• Created reports using SQL statements.
• Solely responsible for eliciting requirements using interviews, documents analysis, requirements workshops and Joint Application Development (JAD) Sessions, business process descriptions and workflow analysis
• Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional Requirements Document, Business Requirements Document, Use Cases, Process Flow Diagrams, GUI Interface designs (Mock-up screens).
• Worked independently with users to define concepts and clarify Functional and Non-functional requirements on a daily basis
• Facilitated the Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects
• Worked with end-users to interpret the customer business needs and translate them into application and Non-functional requirements
• Utilized MS Visio to create various flow charts, Use Cases and sequence diagrams to provide detailed outline of the various actors of the system and how the various systems interacted
• Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Prioritizing development backlog, planning releases, planning sprints, and driving requirements/user stories
• Monitored projects through the SDLC process using the Agile/SCRUM methodology
• Served as the SME for Software Change Request Process (SCR) in order to effectively manage change requests for various applications
• Assisted in developing test plans, test cases and performed User Acceptance Testing (UAT)
• Traced the functional requirements through the stages of the SDLC to ensure that the requirements were fully implemented

Business Process Re-Engineer

Confidential

Responsibilities:

• Lead the effort to effectively communicate and collaborate with external and internal customers to analyze information needs and capture functional requirements.
• Conducted monthly application review meetings with End Users, to gather and document business needs and translated them into functional requirement document (FRD).
• Supported the executive office of Confidential to review messaging, contentious issues, fiscal priorities, or program/project/schedule challenges covering OI&T’s seven (7) divisions and other high interest areas across OI&T’s seven pillars.
• Performed reviews and provided recommendations to increase the quantitative focus of the OI&T Communications effort and help ensure that the program utilizes data-driven communications strategies.
• Conducted research into various aspects of strategies and alternatives being proposed by OI&T project management, providing summaries of findings. Where applicable, and identified and applied a variety of process analysis approaches to determine the impact of complex issues, such as the use of Agile development and its benefit to the Confidential IT environment. When alternative strategies and approaches are required, provided a composite list of all alternatives considered, and a detailed summary of cost, schedule, and performance risks and benefits of each. This information shall be compiled and provided to the client in the Strategic Analysis Report, then document, route for approval, and disseminate desired strategic outcomes across the organization.
• Developed the Strategic Analysis Report by conducting a bottom-up and top-down deep dive analysis. To identify and address pain points of the existing programs, including but not limited to project and program plans, schedules, reports, metrics, indicators, budget, risks, issues, communication plans, communications, processes, deliverables, defects and operational effectiveness including ongoing support issues and problem tickets.

Business Process Manager

Confidential

Responsibilities:

• Developed and delivered identified projects by building detailed schedules
• Mapped out detailed process flows
• Developed strong and convincing presentations
• Scheduled and plan executive meetings.
• Conducted presentations for senior executives
• Worked effectively with the senior leadership, managers, leads, and other team members.
• Provided status updates on regular basis for a collective assigned task progress within various Project Managers.
• Analyze and document business operations current (As-Is) and created future process (To-Be) using Visio
• Ensured audit readiness by identifying weaknesses in current process, and by implementing corrective actions to prevent/eliminate audit deficiencies
• Assesses current business processes to identify opportunities to improve productivity and reduce audit risk via standardization and automation
• Produced the following deliverables on weekly basis: Documentations and process related artefacts, Project schedule and WBS from all PM’s, presentations, status reports, and notes generated from weekly executive meetings.
• Developed project strategies, goals and plans that enable organizational improvements and enhancement of internal operations and practices.
• Recommend and implement changes as needed to ensure business objectives are met
• Participated in documenting all phases of the process improvement projects.

Business Process Analyst

Confidential

Responsibilities:

• Drafted user manuals, system documentation, standard operating procedures and other technical documents as needed.
• Participate in Joint Application Development (JAD) session with project stakeholders
• Create screen mock-ups for Graphical user interphase design
• Developed use case with UML for new product functionality
• Interact with validation and development team during different project phases
• Coordinate meetings with users and stakeholders to gather requirements
• Participated in documenting all phases of the process improvement project
• Create Traceability matrix to guarantee forward and backward correlation requirements.
• Worked with QA team to design test plan and test cases for user Acceptance Testing (UAT)
• Documented and tracked system defects
• Ensured all applications were tested for functionality and were adequately controlled in production.

Business Process Analyst

Confidential

Responsibilities:

• Analyzed business processes to identify areas where cost savings and improved efficiencies can be achieved.
• Participated in the development of the business process transformation vision and strategies
• Identified new business development opportunities for business owners and/or stakeholders
• Implemented best practices and efficient operations of the company by designing and improving business processes.
• Recommended proposal, procedures and new processes to improve business processed
• Analyzed needs delivered the artifacts as needed and established requirements by communicating with customers.
• Analyze and document business operations current (As-Is) and created future process (To-Be) using Visio
• Developed Activity diagram using swim lane approach
• Partner with clients to improve and re-engineer current business operations to deliver measurable savings, additional revenue and cost avoidance
• Developed project strategies, goals and plans that enable organizational improvements and enhancement of internal operations and practices
• Communicated, Executed and Measured business process improvement plan across all operations.
• Analyze Business daily operations using SWOT analysis approach
• Performed Root Cause Analysis ( Confidential ) on issues, risks and problems using Quality Assurance (QA) practices.
• Recommend and implement changes as needed to ensure business objectives are met
• Participated in documenting all phases of the process improvement project

Business Process Analyst

Confidential

Responsibilities:

• Coordinated meetings with users and stakeholders to gather requirements.
• Elicit and Document Business, Functional, and Non-functional Requirements
• Identified new business development opportunities for business owners and/or stakeholders
• Collaborate with clients and development team to ensure requirement feasibility
• Play key role in change control document meetings, ensuring proper communication and flow of information regarding product changes.
• Created test plans, test case and test scenarios to validate requirements
• Created and documented system acceptance criteria
• Performed Root Cause Analysis on system defects.
• Created and managed Gap Analysis Confidential documents.