SUMMARY:

• Highly accomplished professional with 15 plus years of proven success serving as a key liaison between business and technical teams throughout all phases of the systems development life cycle.
• Elicit detailed business and user requirements, develop technical specifications and design documents, and ensure solutions align with expectations.
• Analyze and evaluate existing systems and processes, identify gaps, and advise on future - state design to meet business growth and evolving needs.
• Specialization in information technology, healthcare, data warehousing, and process improvement.
• Able to lead high-profile projects and resources to achieve on-time, in-scope delivery.

CORE COMPETENCIES:

• Business Systems & Process Analysis
• Requirements Gathering & Prioritization
• Technical Specifications/Design Documents
• Change Management Best Practices
• Agile/Scrum, RUP, CMM, SDLC Methods
• Life Cycle Project Management/Delivery
• Data Warehousing & Data Marts
• Continuous Process/Quality Improvement

TECHNICAL SKILLS:

Operating Systems: HP-UX, Microsoft Windows

Software Tools: Salesforce, JIRA, ALM Quality Center, Clear Case, Rational Rose, Toad, Microsoft Office, Microsoft Visio, Microsoft Project, Microsoft SharePoint

DBMS: Oracle

Languages: SQL*Plus, XML

Methodologies: Agile/Scrum, Rational Unified Process (RUP), Capability Maturity Model (CMM), Software Development Framework (SFD)

PROFESSIONAL EXPERIENCE:

Confidential, Herndon, VA

Senior Business System Analyst/Project Lead

Responsibilities:

• Cultivated productive relationships with national-level cross-functional teams, client stakeholders, business owners, end-users, and subcontracting partners.
• Participated in post-award assessments/surveys, attended various meetings, conducted user interviews and developed business rules; documented location, coverage, and hardware requirements; created and submitted project deliverables and milestones for client approval.
• Liaised with client on contract modifications and incorporated approved changes into design.
• Supported development and delivery of process improvements and standardization, as well as configuration management and change management (using Salesforce).
• Developed facility-specific commissioning plans for tagging assets and marking surgical instruments; assisted in creation of test plans and performed product validation testing.

Confidential

Senior Business Analyst

Responsibilities:

• Interfaced with business owners to define and obtain approval of business, security, and access requirements by line of business, functional area, and region.
• Prepared business requirements and design specifications document, test plan, and traceability matrix.
• Adhered to Agile/Scrum methodology for application development and implementation.
• Conducted system integration testing, coordinated UAT, tracked defects, and facilitated issue resolution using HP ALM Quality Center.

Confidential

Senior Business Systems Analyst and Project Lead

Responsibilities:

• Worked closely with DEERS business owners, partners, and clients, including Defense Health Agency (DHA) and TRICARE Managed Care Support Contractors (MCSCs) to support medical, dental, and pharmacy programs for DoD beneficiaries.
• Acted as liaison between DEERS and TRICARE Pharmacy, playing key role in successful integration of TRICARE Pharmacy with DEERS.
• Managed functionality of benefits and eligibility products on system-to-system, operator-based Web applications, and self-service portals; worked with business partners to define scope and impact of changes.
• Supported claim processors in investigating and resolving issues; generated monthly claim transaction statistics and status reports for internal and external stakeholders.
• Wrote project charter, created system interface technical specifications, and assisted in producing user manuals for eligibility applications.
• Adhered to Agile/Scrum methodology in development, implementation, and management of eligibility applications, including maintaining product backlog and tracking issues in JIRA.

Confidential, Alexandria, VA

Senior Business Systems Analyst/Project Lead

Responsibilities:

• Provided leadership and guidance to teams of on- and off-shore application developers and testers through requirements gathering, design, development, and testing phases.
• Interpreted and translated business requirements into system requirements, produced technical and functional documentation deliverables, and served as bridge between business owners and technical teams.
• Directed UAT and executed post-installation validation testing subsequent to successful project implementation.
• Adhered to Agile/Scrum methodology; maintained product backlog; presented status updates to senior managers and stakeholders.

Confidential, Vienna, VA

Senior Business Systems Analyst/Project Lead

Responsibilities:

• Maintained integrity and stability of data in Confidential by effectively managing interfaces between data warehouse and billing system, as well as managing changes to data warehouse and mapping/verifying data in Confidential .
• Worked with quality assurance and application support teams to drive issue resolution and maintain adherence to business and user requirements.
• Compiled data from Confidential and data marts to generate Crystal Reports for dissemination to business stakeholders.

Confidential, Falls Church, VA

Senior Systems Analyst/Project Lead

Responsibilities:

• Collaborated closely with business owners, developers, testers, and application support teams, ensuring consistent compliance with all business and user requirements.
• Supervised team of analysts, defined and validated business requirements, developed and managed implementation planning, and prepared status reports.
• Reverse-engineered applications using OOA/OOD methodology; created OOD deliverables in UML using Rational Rose.
• Adhered to Agile/Scrum methodology; maintained product backlog; developed requirements documents, system interface agreements, and application test plans.

Confidential, Arlington, VA

Systems Analyst/Software Engineer

Responsibilities:

• Gathered, analyzed, translated, and documented requirements; liaised between business and development team to manage requirements interpretation and adherence.
• Managed test environment, performed system administration, and maintained test database; developed test plans, test procedures, and test cases; and executed system tests and evaluations using WinRunner.
• Provided technical assistance and support to end users, resolved system-related issues, and provided user training.