SUMMARY:

• Senior Business Analyst experienced in all phases of Software Development Life Cycle (SDLC)
• Strong experience in interacting with business users and executives to identify information needs, gather requirements, and authoring various business documents
• Strong understanding in equipment financing, leasing business and exposure to working with Sales, Risks, Operations, Legal or Compliance/Regulatory functions
• In depth knowledge of Waterfall and Agile methodologies as well as, thorough understanding of various phases like requirements gathering, design, development, testing, release and support
• Experience in requirement gathering by conducting personal interviews, developing questionnaires and brainstorming
• Good understanding of gap analysis, risk analysis and project plans
• Strong understanding of Siebel, BPM systems and Salesforce.comand their implementation requirements
• Extensive knowledge of using ALM, Rational Rose, Requisite Pro, Clear Case, Clear Quest and MS Visio
• Solid background with writing scopes and other implementation documents required in a project
• Experience in conducting JAD (Joint Application Development) sessions, to get a better understanding of client business processes
• Expert in creating Use Case diagrams, sequence diagrams and activity diagrams using Rational Rose and MS Visio
• Strong knowledge in project management skills including planning, scheduling and monitoring
• Proficient in to creating Requirement Traceability Matrix (RTM)and Defect Traceability Matrix (DTM)
• Extensive experience building complex excel sheets and linking multiple workbooks
• Strong Knowledge in Salesforce customization, data validation, sales, marketing, customer service and support administration
• Expertise in mapping and migrating legacy software to new implementations
• Extensively worked on off - shore on-site models
• Experience in insurancedomain and good working knowledge of claims processingfrom point of entry to finalizing, claim review, identifying claims processing problems, their source and providing alternative solutions
• Demonstrated extensive knowledge and experience required to support complete life-cycle of testing (integration, functional, user-acceptance, regression)
• Exceptional ability to quickly master new concepts, excellent communicational, organizational and interpersonal skills, strong analytical and problem solving skills
• Worked in dynamic environment and also the ability to work collaboratively with business analysts, testers, developers and other team members in the overall enhancement of software product quality

TECHNICAL SKILLS:

Business Skills: Project Planning, Scopes, Business Requirements, Business Process Analysis & Design, Requirement Gathering, Use Case Modeling, JAD Sessions, Gap Analysis and Risk Analysis

SDLC Methodologies: Agile and Waterfall Methodologies

Requirement Management Tools: ALM, Rational Requisite Pro, Jira, Confluence

Process/Modeling tools: MS Visio, Smart Draw, Enterprise Architect

Web Technologies: HTML, XML, CSS, JavaScript

Office Tools: MS Word, MS Excel, MS PowerPoint, MS Access, MS Project, MS Outlook, One Note

Testing tools / QA: Test Director, HP Quality Center, Quick Test Pro

Salesforce.com Platform: Standard & Custom Objects, Fields & Tabs, AppExchange, Page Layouts

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Analyzed the AS IS system process and design Confidential approach by considering for various modules like marketing, sales, operations and few more
• Helped in defining program and project goals, objectives, products, services, constraints, assumptions and risks for the business transformation
• Prepared time and cost estimates for the above feature to be implemented
• Worked directly with various departments to define Scope and facilitated requirements gathering sessions
• Facilitated meetings with committee of SMEs from various departments
• Performed gap analysis by clearly identifying the data flow, business operations and work flows of the organization
• Used MS Visio to develop UML diagramsfor process modeling and to explain the business process flow
• Created mapping worksheets using MS Excel to map data flowing from various origination systems to Docusign
• Analyzed different documents used by different programs and held meeting with department leads and data teams to establish mappings
• Wrote clear, concise detailed system requirements specification documents where developers can interpret, design and develop the application with minimum guidance
• Designed the process flow of implementing GE countersignature process for all the deals
• Planned and defined system requirements to wire frame with Use Case, Use Case Scenario and Use Case Narrative
• Clarified QA team issues and reviewed test plans to make sure that all requirements will be covered in scripts and tested properly
• Created training materials on how to leverage the new application for all incoming deals
• Conducted demo sessions with different departments of the company on how to navigate the new Confidential application
• Worked directly with developers and end users to ensure all the requirements are satisfied

Confidential

Responsibilities:

• Worked with functional process owners to translate and prioritize requirements for assigned area project
• Gathered information through JAD sessions about program objectives, functions, features, and input/output requirements to design application systems that perform well logically and physically
• Analyzed, defined, and documented requirements for data, workflow, logical processes and operating system environment
• Played a vital role in determining which business requirements will be automated and how they are integrated with other business and technical processes
• Participated in design meetings to configure IBM DataCap to suit the needs of the existing workflows and effectively capture the data.
• Strong understanding of Siebel, BPM systems and Salesforce.comand their implementation requirements
• Mapped data from Siebel to DataCap using specialized excel worksheets and prepared data dictionaries to support future enhancements.
• Responsible for translating high-level business requirements into functional specifications and managing requests for changes to the specifications through ALM
• Documented as-is and to-be flows, use cases and wireframes using MS Visio and MockFlow
• Worked closely with virtual teams on implementing IT solutions while driving simplification
• Tracked and validated the design approach with the requirements using Confluence
• Managed the project progress by tracking build and testing team status by extracting reports from ALM and JIRA
• Provided test scenarios for the respective functional requirements for the QA team to build their test cases and test scripts
• Reviewed the test cases to maintain their traceability back to the functional requirements
• Actively participated in SIT and UAT phases of testing by executing test scripts
• Performed Regression Testing and Smoke Testing as part of projects go-live
• Act as subject matter expert for assigned area processes and supported applications functionality
• Understanding and demonstrated experience with database concepts, SQL query techniques and application architecture
• Provided day to day businesssupport for process areas ranging from credit submittal, equipment takedown, documents generation/audit and deal booking/funding

Tools: and Technology: Siebel, Salesforce.com, ALM (HP Quality Center), MS Visio, MS Excel, MS Project, OneNote, JIRA, Confluence, Enterprise Architect

Confidential, Sacramento, CA

Responsibilities:

• Played key role in SDLC process consisting of gap analysis, business requirements, systems requirements, test criteria and implementation to get the outputs for the project
• Assisted in developing mitigation strategies based on overall project goals for risks related to designing gaps
• Participated in business requirements meetings with the business sponsors, end-users and business analysts to gather project requirements
• Led project design threads like registration, claim submission, internal user management and eligibility
• Implemented Agile Methodologyby capturing requirements in phases
• Independently facilitated Joint Application Design (JAD) sessions to obtain client’s approval of the above mentioned design threads
• Captured requirements and designed wireframes for the registration process of claimant, employer and physician/practitioner
• Designed screen mockups for different manual forms like DE 2501 Claimant, DE 2501F, DE 2525XX, DE 2588 and more
• Designed screens to meet the ADA and 501(c) Compliance
• Strong expertise in creating the specification document templates and circulated them among the development teams which were approved and adopted by other teams in the project
• Streamlined reporting within the team by automating a single tracking spreadsheet to eliminate the need for 3 separate spreadsheets and redundant interactions
• Created use case diagrams, activity and process/application work flow diagrams to demonstrate the functional requirements
• Utilized a variety of reporting tools such as SQL for querying underlying database tables and resolve data issues
• Developed a traceability matrix to map where each business requirement with functional requirements and where each functional requirement is captured
• Addressed QA team issues and reviewed test plansdocuments
• Helped in meeting HIPAA compliance for the website design
• Designed training documents on various modules like internal useradministration, system table management, etc.
• Responsible for conducting weekly meetings with Confidential teams and production group in order to meet milestones and highlight areas of concern

Tools: and Techniques:MS Word, MS Excel, Mainframes, HTML, CSS, TFS, C#, .NET, SQL Server, Visual Studio, MS Visio, MS Project

Confidential, Indianapolis, IN

Responsibilities:

• Analyzed the business needs of clients and stakeholders to help identify business problems and propose solutions regarding the Consumer Driven Health Plans (CDHPs)
• Performed Gap Analysis and participated in business requirements meetings with the business sponsors, end-users and business analysts to gather project requirements
• Acted as the liaison between the client departments and the Information systems department, to collect requirements and business process information
• Utilized my facilitation skills to gather the business/user requirements by c onducting walkthroughs, surveys, questionnaires, interviews and brainstorming sessions
• Created Business Requirement Document (BRD), Functional Requirement Document (FRD)
• Documented the user requirementsanalyzed, prioritized and converted them as functional requirements that must be included while developing the application
• Interacted closely with the Subject matter experts (SMEs) for the Confidential system enhancement
• Framed a detailed Joint Application Design (JAD) session agenda and facilitated JAD sessions with the SMEs, process owners & stake holders and collected the meeting minutes (MOM) from the session and identified various action items
• Circulated MOM to all the stakeholders of the project
• Used Rational Clear Quest for defect tracking and prioritizing defects and for enhancements after base lining the requirements.
• Tracked and maintained stakeholder requested enhancements and changes using Requirement Traceability Matrix (RTM)
• Utilized RUP to configure and develop process, standards and procedures. Planned all the RUP iterations and documented the artifacts throughout various phases
• Gained a good understanding and knowledge of Medicaid Information Technology Architecture (MITA) system for generating patient information
• Reviewed Test Cases and Test Plans
• Worked on multiple projects to meet the CMS compliances which includes extensive knowledge of HIPAA 834 transactions
• Developing and maintaining knowledge regarding applications received from multiple channels to achieve optimal insight into the Company’s enrollment system and functionality requirements
• Performed hands on business analysis of the HIPAA EDI 834 transactions
• Documented all system changes and Request for changes (RFC) for user access using change management forms
• Tracked all Request for Changes - including defects, enhancements, issues and documented changes with a flexible workflow process

Tools: and Technologies:IBM Websphere Healthcare Content Pack, UML, RUP, MS Office, MS- Visio, Quality Center, Rational Requisite Pro, Rational Clear Quest, Team Viewer

Confidential

Business Analyst

Responsibilities:

• Involved in all phases of Software Development Life Cycle ( SDLC )
• Analyzed and collected business requirements for current and future state processes and created the requirements specification document
• Extensively interacted with both subject matter experts and business stake holders and created Business process diagrams for the as- is process and the to-be process using BizAgi BPM tools
• Performed process mapping, data mapping and created artifacts for data requirements and data mapping
• Assisted the database architect in designing data flow model, data modeling and also in workflow analysis
• Managed and tracked change control process of requirements and design changes
• Documented the changes, issues and their impact on the system design and delivery
• Used SQL queries to extract data from database to perform data analysis
• Participated in daily meetings to discuss the bottlenecks and the tasks status
• Adept at providing knowledge transfer of business requirements and the methods and techniques used to the business stakeholders and technical teams

Tools: and Technologies: MS Word,BigAzi BPM Tools, SQL, MS Excel, MS Visio