SUMMARY:

• Over 9+ years of experience as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications with the knowledge of Software Development and Quality Assurance Life Cycle.
• Extensive experience in eliciting requirements to create BRD, FSD, process flowcharts and UML diagrams including Use Cases, Activity charts, Sequence Diagrams, Data Flow diagrams and ER diagrams.
• Educate and counsel clients from application to Funding
• Facilitate meetings with the Guide wire Dev Team and Sentry team to elaborate numerous Billing enter OOB functionalities
• Facilitated the supply chain structure of managing relationships
• Solid Knowledge and extensive experience in wealth management and trading systems.
• Assisted with department management in Acquisition/ Divestment in Land, Engineering, Historical data and Regulatory records into e Search and ECM system and SharePoint based on request.
• Good knowledge of PL SQL, market Risk, ETL, Data warehousing and ACE.
• Knowledge on generation of SQL Queries for data validation and data integration, implementing Service Oriented Architecture involving Credit card services, Credit card methods and developing verbiage associated with client side validation or server side validation. Extended support and expertise to client in JD Edwards
• Good knowledge and understanding of business processes in fixed income asset management
• Technical & fundamental knowledge of research and analysis in equity market.
• Extensive experience in modelling the AS IS and TO BE ecommerce solutions
• Utilized the iRise user interface (UI), wire framing, and prototyping tool to create mock - ups of the application being designed
• Developed long/short systematic trading strategies for exchange-traded financial and commodities futures using Tudor Software's.
• Responsible for the management and administration of regulatory reporting for the Pennsylvania Medicaid line of business.
• Collected data from various resources and made data modelling mapping data from 3 databases into Actimize integration layer
• Reduced operational risk and expand trading business, risks management solutions through the implementation of e Trade Pad, Fast Deal Input, Simulation Views, pre and post trade workflows.
• Extensive experience in elaborating, developing, and testing various functionalities in Guide Wire products Billing Center and Claims Center. Fair understanding of Policy Center functionality and experience in elaborating Policy Cancellation and Policy Renewal related user stories
• Possess excellent knowledge on, Property and Casualty Insurance, HIPAA Compliance, Healthcare Information Technology (HIT) Standards.
• Perform project management tasks in addition to the standard analyst tasks as required using both waterfall and agile project methodologies
• Extensive experience in design, development, implementation, customization and production support of ERP systems for manufacturing organization. Possess strong knowledge of the Oracle systems techno functionally, specifically, the modules covering order to cash cycle. Proficient in customization/development of Reports and Forms, PL/SQL, Discoverer and Workflow. Extensive knowledge Familiar with the Anti-Money Laundering (AML) & eRCM tools
• Prepared test suites and scripts for all of the major modules of the application
• Strong knowledge of all the phases of Software Development Life Cycle (SDLC) with experience in Rational Unified Process (RUP), Waterfall and Agile-SCRUM methodology.
• Expert in the AGILE framework and the BA role in AGILE, and handling requirements and project tasks and deliverables swiftly.
• Implemented processes to extract abandoned client accounts rules and prepare for escheatment to reduce manual efforts and decrease possible penalties from state authorities.
• Knowledge of the Agile/ Scrum methodology, Rational Unified Process methodology (RUP).
• Worked in Property/Causality- Commercial lines & Homeowners insurance.

TECHNICAL SKILLS:

Platforms: DOS, WINDOWS 98/2000/XP /Vista/7, MAC

Languages: C, C++, HTML, DHML, Java Script, Visual Basic Script, Unified Modeling Language (UML).

Database: Microsoft SQL Server 2008/2005 (T-SQL), Oracle 10g/9i (PL/SQL), MySQL

Testing Tools: HP Quick Test Professional (QTP), HP Quality Center, Load Runner.

Reporting Tools: Business Objects, Microstrategy, Crystal Reports

Business Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Access), MS Visio, MS Project.

Other Tools: Rational Requisite Pro, Rational Clear Quest, Rational Clear Case, Remedy, JIRA.

EXPERIENCE:

Confidential, NYC, NY

Sr. Business Analyst

• Created and updated Project Plan detailing and describing project management activities.
• Worked on TSYS PRIME New Release Development (8 Releases).
• Wide experience in Management of the Internal Development projects using Agile Methodologies
• Building and Controlling the Project Plan and Budget throughout the release cycle producing Project documents - PID, RAID Log, and Status Reports.
• Created and ran queries in SQL for some projects to retrieve data from tables in database prior to Guide wire.
• Conversant Stock loan knowledge with experience negotiating rates, recalls, and lending procedures.
• Provided loan resolution for distress loans, and advice and counseling for homeowners
• Covered by over 200 brokers during tenure and maintain strong Chicago and New York relationships.
• Advance knowledge of the Loan IQ vendor loan agency and trading platform 4.
• Present Guide wire functionality demo to Information Technology and Claims group (about 50 people or so) and answered questions in the town hall meeting at the end of each sprint.
• Created and maintained data model/architecture standards, including master data management (MDM).
• Supported the Sell side Fixed Income Research team for a Bulge-Bracket US Bank.
• Extensive knowledge and experience in trading and post-trade processes in the US fixed income markets.
• Managing the Design/Scoping phase and working with the development team
• Managed the migration of Legacy System to GuideWire Policy Center and Billing Center
• Oversee the development, maintenance and communication of reporting requirements with subcontractors, state agencies, and regulating authorities
• Presented "Adapting the BA Role from Waterfall to Agile" at Building Business Capabilities 2013 International Conference
• Implemented bank's strategic platforms (Atrium and other systems) for Capital Market Trading, P&L Reporting, Risk Management
• Worked with Actimize Suite Risk Case manager and validated all the alerts generated to monitor the trading activity
• Act as change agent in the implementation of demand flow utilizing state of the art tools and methodologies.
• Coached and mentored development.
• Developed 20 dashboards / scorecards to report progress to the senior and executive leadership teams on Lean, Six Sigma, and other initiatives
• Facilitated Guidewire workshops for Guidewire suite and Identified high level requirements in Inception for Guidewire Policy Center
• Wrote co-brand client-facing materials, partnering with various agencies to develop the appropriate look, tone, feel of sell sheets, client presentations and merchant positioning materials.
• Controlling the further phases i.e. QA and Documentation. Experience with an enterprise class ATG ecommerce platform
• Rotated in financial planning, investment advice, private and family business banking departments to get the insight of operations under wealth management.
• Create custom SQL queries in Teradata and SQL Server in order to conduct deep dive investigations
• Create, execute and translate manual test cases and scenarios into automated test scripts in order to validate functional requirements using Mercury Test Suite. Integrated customer - controlled platform for credit risk management
• Acquired working capital market knowledge and trading software experience
• Determined the threshold parameters such as geography, source of income the customer etc., and fed to actimize suite along with the historical transactional data to categorize the customers for monitoring purpose
• Managed the Ad sales team and tele calling team in order to promote the plots and Apartments
• Lots of experience with Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM), Business Intelligence (BI), and Data Warehousing (DW).
• Worked under the direction of a lead SAS Developer and capacity engineer.
• Worked on generating ad hoc reports, tables and graphs for presentations and data modeling using SAS Web Report Studio
• Monitor calypso trading system to ensure efficient settlements and execution on all trades. (Buys, sells, repos, pledges) support the all aspects of the trading platform.
• Participated in designing requirements elicitation approach based on the project scope and SDLC methodology.
• Conducted interviews and surveys on business and SMEs as securities manager, legal department and process analysts to both functional and non-functional requirement.
• Generated Financial Business Reports using SAS Business Intelligence tools SAS/BI
• Write test cases used for execution, along with SQL queries for data analysis. Test cases are executed via scripts on UNIX based servers. Oracle database used for analysis of data.
• Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), UML, ETL, IRISE, MS Project, VMware, SAP 500, vb.net, TSYS, MS Visio, MS SharePoint, MS SQL, HP Quality Centre, ASP.NET, HTML, XML, RUP.

Confidential, VA

Sr. Business Analyst

• Conducted interviews and surveys on business and SMEs such as mortgage manager, securities manager, legal
• Department and process analysts to functional and non-functional requirement, reports, test plans, UAT.
• Prepared cash flow analysis and calculations of debt service and debt coverage ratios for loan officers.
• Provides IT support for clients subscribing to Charles River's suite of Managed Services including Application Management..
• Administrator for Charles River Investment Management System Versions 8 and 9.
• Policy Administration operations including material and non-material changes for Property & Casualty
• Developed a thorough understanding of the AML team's processes and operations and act as a subject matter expert for case management solution. Used TSS to process safe secure payments, keep track of all finance billing information.
• SAS Enterprise Guide was used to convert existing SAS programs to SAS stored processes using dynamic prompts and produced packaging and streaming outputs as required
• Strong teamwork within the agency as each department is dependent on the other to complete a new loan or refinance packet for the homeowner/buyer.
• Policy Administration operations including material and non-material
• Worked on Guidewire Claim Center for Financials involving from creation of reserves to processing payments and reporting.
• Changes for Property &Casualty for business
• Responsible for a major loan accounting conversion initiative to transfer retail loans to the Loan IQ loan accounting system
• Used SAS Data Integration Studio to develop various jobs processes for extracting, cleansing, transforming, integrating, and loading data into Data marts and Data warehouse database
• Represent the regulatory reporting department with high level professionalism with information systems, operations, regulatory affairs, finance, actuary, claims and other business stakeholders.
• Processed amendment transactions by updating Loan IQ, calculating and distributing any applicable fees and applying any associated fees and/or cost allocations
• Worked closely with Developers to review user requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications
• Prepared Use Cases, Use Case Scenarios and elaborated those using UMLdiagrams like Use Case Diagrams, Activity Diagrams, Data Flow Diagrams, Business Process and Data Process Model using MS Visio and Stimulations using iRise
• Obtained knowledge and wrote specifications for configuring business rules and functionalities inGuidewire.
• Identified any potential risk factors associated with companies and individuals so our clients can make informed decisions
• Arranged meetings & Managed meeting minutes & created Business process flows in BPM.
• Possess excellent knowledge on, Property and Casualty Insurance, HIPAA Compliance, Healthcare Information Technology (HIT) Standards
• Estimated costs associated with the project, identified success factors, objectives, limitations, risk elements and conducted risk analysis to assess the impact of severe outcomes.
• Experience in Working with technical developers to ensure they understand all aspects of the requirements, including assisting with the logical data modelling.
• Documented stakeholder's feedback after every iteration
• Environment:Use Cases, SQL, SAP ERP, UML, JAD, BABOK, VMware, vb.Net, QualityCenter, ETL, IRISE, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, vb.NET, Windows, HTTP, Six Sigma.

Confidential, Norristown, PA

Sr. Business Analyst

• Created project initiation diagrams including use cases, activity diagrams, work flow diagrams, flow charts.
• Determined project scope and derived context diagram and the project use cases from business diagrams of the clearing house.
• Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
• Designed and implemented business intelligence, data warehousing or analytics applications that run on multiple platforms & are composed of multiple software tools.
• Involved in creating and analyzing current state flow diagrams of processes &UML Diagrams using MS Visio
• Thereby, depicting the future state flow diagrams using MS Visio by interviewing various SMEs and feedback from IT solution architects.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business
• Responsible for the migration of Commercial cards from TSYS1 to TSYS2 system.
• Participate in the analysis and definition of efficient, cost effective solutions, Gap Analysis, Business Impact Analysis Evaluate and reengineer existing systems, tools, methodologies, Standardization of processes (SQA, Test processes, and Configuration management). Replaced the existing system by using IBM BPM and ESB
• Managed projects to support five person wealth management team and senior financial advisors
• Advised clients on their portfolios, and helping them in building strong portfolio as an equity and derivative Business analyst.
• Gathering of requirement and requirement validation in ServiceNow
• Perform Requirement Analysis, requirement elicitation, Stakeholder Analysis, Gap Analysis, Workflow Analysis, and Systems Analysis. Hands-on experience in proposal writing and response to RFP for different verticals.
• Defined, tested, trained, implemented, and supported multiple functional areas within the oracle ERP system.
• Developed Test Plans, Test Cases and Test Scripts using QA Director.
• Initiated Requirement gathering, analyzing, validating, and authoring use cases using UML
• On HP Coactively involved in developing, executing and managing User Acceptance Testing (UAT).
• Used TSS to process safe secure payments, keep track of all finance billing information.
• Knowledge of financial markets and instruments including equity, fixed income, FX and credit derivatives
• Migrated and Implemented Credit Card Portfolio (TSYS to TSYS).
• Co-ordinate with the marketing team for ad sales campaign, radio campaigns to improve visibility
• Assisted and maintained the AML Technology and Analytics Manager in achieving AML objectives through the timely completion of projects and initiatives.
• Prepared deliverables and obtained verification and approval of relevant authorities.
• Environment: Windows, SQL, TSYS, UML, Microsoft Office Tools, vb.NET, Rational Requisite Pro, ETL, Rational Rose, Rational Clear Case, Java, SOAP, WSDL, HTML, XMLAgileSCRUM methodology.

Confidential, Hartford, CT

Business Analyst

• Involved with the project from its inception phase to transition and production rollout phase.
• Project was implemented using the Agile (SCRUM) Methodology to produce artifacts in the different phases of the Software Development Life Cycle (SDLC).
• Involved in daily scrum meeting for daily status updates of the project and the issues.
• Analyzed and identified gaps in the existing system with the help of comparing and contrasting documented business requirements, and worked on creating a design for a new revised improved system.
• Troubleshoots and resolved technical and business issues surrounding the ERP system.
• Facilitate JAD sessions and meetings with end users, Stakeholders, SME's, and project manager to gather requirements.
• Responsible for maintaining the inventory of market Risksdata.
• Configuration and development of service catalog and application form in ServiceNow.
• Worked under the direction of a lead SAS Developer and capacity engineer
• Technical knowledge of the Microsoft Office and the FITS Market Data Inventory System
• Facilitated the supply chain structure of managing relationships between supplier's supplier and customer's customer through the model. Documented the operational model between Distributor/Wholesaler and Retailer
• In-depth understanding of B2B and B2C e-commerce processes
• Installation, configuration, administration, and maintenance of applications (MS-SQL, VISIO, SharePoint, Visual Studio)
• Experience in designing and controlling product lifecycle management solutions.
• Used PEGA systems to mitigate Fraud and defect in the business processes.
• Developed and maintain solutions to continuously improve the Merchant customer experience.
• Supported the manager director and sr. manager in their roles as the business partner to the Air cargo division.
• Responsible for Developing front end applications using QlikView technology
• Extensive experience in OFSAA Infrastructure, OFSAA Data Model
• Knowledge of Critical Success Factor (CSF), Critical to Quality (CTQ) and Key Performance Indicators (KPI) are met for these applications in closure and triage of incidents
• Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), vb.Net, MS Project, SAP 500, Supply Chain, UML, TSYS, MS Visio, MS SharePoint, MS SQL, HP Quality Centre, ASP.NET, HTML, XML, RUP.

Confidential, Columbus, OH

Business Analyst

• Identification of Fraudulent transactions, Fraud and Dispute case analysis, documenting requirements as per business needs.
• Monitor / Investigate customer credit card accounts rules & dispute cases for fraudulent activity.
• Worked closely with colleagues to prepare wealth management client reports and presentations
• Measured, Monitored and managed credit risk, thereby offering a broad range of analytical Capabilities and user control.
• Documented, updated, and finalized the requirements in MS Word which was then approved by board.
• Actively participated in data mapping and modelling of the target system from the legacy system.
• Applied vb.Net best practices throughout the application development process.
• Responsible for the designing the advance SQL queries, procedure, cursor, triggers, scripts.
• Generated ad sales through existing customers by offering some goodies for leads referred
• Involved in full life cycle of building a Data Warehouse including Dimensional and Fact Table Data Modelling.
• Involved in Inception Phase and prepared logical data models, BRD, supporting document indoors containing essential business elements, definitions and descriptions of the relationships between the actors to analyze and document business data requirements
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Environment: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), UML, MS Project, SAP 500, TSYS, MS Visio, MS SharePoint, MS SQL, HP Quality Centre, ASP.NET, HTML, XML, RUP.