PROFESSIONAL SUMMARY:

• 8+ years of Industry experience as a Business Analyst with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Experieced with Ecommerce and retail domain.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Strong understanding of information technology capabilities and dependencies, including platforms, content management, e - document strategies and process mapping.
• Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
• Proficient in DMAIC
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.

TECHNICAL SKILLS:

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS-Access, MySQL, SQL Server, Oracle, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, Documentum

Bug Tracking Tools: Quality Center, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Content Management Tools: Documentum, FileNet,

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner

PROFESSIONAL EXPERIENCE:

Confidential, MN

Sr. Business Analyst

Responsibilities:

• Closely involved in defining project scope and identifying discrete enhancement efforts as individual tasks or sub-projects and prioritizing them.
• Responsible for analyzing and translating business requirements for the development of business rules and system rules for Retail banking.
• Performed in-depth analysis and gathered business requirements for National City website redesign project.
• Developed XML schema for data retrieval and processing to improve system flow through metrics.
• Worked on Loyalty programs for the points earned.
• Gathered requirements and helped with Content Management and UI design
• Extensively involved in preparing the content management plan
• Used XML, XSL and XSLT for developing a dynamic and flexible system for handling data.
• Documented existing business process using UML based activity diagrams.
• entify and analyzed internal client and partner business needs, and translate needs into business requirements and value-added solutions
• Assisted in the development of the business case, recommend methods for achieving solution value, and may facilitate stakeholder agreement and solution sign-off
• Supported projects throughout the solution development life cycle, from establishing vision and scope to validating requirements in the testing phase
• Communicated day-to-day decisions, priorities and relevant project information to appropriate levels of staff
• Authored various Use Cases and Activity diagrams, Sequence diagrams using Rational Requisite Pro and used UML methodology to define the Data Flow Diagrams (DFD).
• Analyzed web site usability using data gathered from the existing website.
• Followed Iterative approach for the enhancement effort and divided the requirements in two phases for phased development (as suggested in the RUP).
• Created UI specifications and Storyboards
• Developed Prototypes and conducted requirement walkthroughs with technical team to communicate requirements to them.
• Co-ordinated usability workgroups for the re-designed site prototypes, conducted feasibility study and performed impact analysis for proposed enhancements.
• Documented Requirement Traceability Matrix in Excel sheet for traceability of requirements through test cases.
• Established and maintained effective partnerships with Store Operations, Human Resources, Payroll, HR Operations, TTS, Target India Reporting teams, ER/LR, Service Center teams and other clients.
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Created User Acceptance Test Plan and coordinated UAT for the site redesign project
• Worked closely with developers for analysis of the application.
• Collected, analyzed and documented User Requirements
• Used UML based methodologies to develop Business Requirement Document, Functional Specification Documents, Features Specification Documents, and System Design Documents
• Designed and developed Use Cases, Class Diagrams, Activity Diagrams, and Sequence Diagrams
• Developed Test Plans, and Conducted System Testing
• Conducted User Acceptance Testing, and developed System Maintenance Plan

Confidential, Oklahoma City, OK

Business Analyst

Responsibilities:

• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Extensively involved in content management and UI design
• Identified internal and external system Requirements, design and configuration set-up.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Constructed and maintained UML models using Visio and created use case diagrams, class diagrams and sequence diagrams for all the use cases
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Designed and developed Project document templates based on AGILE methodology.
• Developed Business Requirement Document as well as High-Level Project Plan.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Worked with developers to make sure that they understood the Use Cases.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Partnered with the Technical Areas in the research and resolution of System and User Acceptance Testing.
• Worked with Quality Control Teams to develop Test Plan and Test Cases.
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines.

Confidential, CA 

Business Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Involved in Risk Assessment for each project.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Determined the authenticity and viability of Artesia and Vignette for the platform and content management system where Team site and interwoven were being replaced by discussing with the developers after conducting thorough sessions.
• Worked with Namespaces in XML Schema
• Created functional requirement documents for the impacting projects that were agreed upon to be implemented in the current release.
• Worked on XML Document Validation.
• Performed criteria table updates (criteria tables are at the core of MCBS system for determining billing to members) for each project.
• Updated the impacted MS Access tables.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analysed the requirements using RUP methodology and documented the requirements using Rational Requisite Pro.
• The project focused on Exceed suite of products and involved tracking of warehouse inventory in multiple locations.
• Responsible for requirements gathering, analysis, detailed process flow design, user acceptance testing and rollout of new & modified feature functionality deployed on the E - commerce website applications.
• Conducted business analysis, acted as a liaison between project manager, business users, & IT team, and used MS Office for the documentation.
• Worked with the SME s (Financial Analysts, Risk Managers, and Project Managers) to define business critical needs and analyse the possible technical solutions.
• Responsible writing Test Plans, Test Cases and Test Scripts using manual and automated testing tools from Rational and Interactive such as test Director, Winrunner.
• Involved in Data Modeling of both Logical Design and Physical design of data warehouse and data marts in Star Schema and Snow Flake Schema methodology.
• Interacted with database developers for formulating the ER diagrams and data flow diagrams.
• Prepared Use cases and Activity flow diagrams and Work flow diagrams, considering the scope of the project with MS Visio.
• Used the relational query engine in SQL Server to make a single query plan for the SQL and XQuery parts of your queries, and make the implementation of XML queries fast and easy to predict and tune.
• Writing PL/SQL procedures for processing business logic in the database. Tuning of SQL queries for better performance.
• Responsible taking down meeting minutes during JAD sessions and sending daily status update reports.
• Also worked with XML Editor Components.
• Extensively involved in the modelling and development of Oracle Data Warehousing System.
• Responsible for creating the Business Process Model for the Global New Account Opening utilizing the BPM methodology and notations.
• Core responsibility involved complete manually testing of the User Acceptance Test (UAT)
• Use Cases and other Process Flow Models were designed using Visio and Rational Rose.
• Conducted joint requirements planning (JRP) sessions as a facilitator to gather requirements from the business area and to discuss different critical success factors of the project like Operational Feasibility Analysis, Technical Feasibility Analysis, Cost Benefit Analysis & etc.
• Prepared the functional test cases and performed the functional testing of the application using mock and live data at the back end.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Managed and organized requirement coverage, Test Case Management and Defect Management using Quality Center.
• Developed and managed project plans, schedules, issues log created and business-technical conflicts.
• Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.
• Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.
• Designed and created prototypes of reporting tools for data validation and verification initiatives using macros in Ms Excel.
• Used Test Director to manage defects and issues log during the testing phase.
• Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.