SUMMARY:

• Results oriented and customer focused, MBA/MS - level IT Professional with extensive years of progressive practical in Business/System Analysis, Technical Leadership, and Mainframe Applications Development in all phases of the Software Development Life Cycle. Expertise in gathering business requirements, data and process modeling, data mapping, analysis, design, build, testing, implementation, and post-implementation support of various business applications with focus on Insurance, Medical, Economic, Logistics, Transportation, and Manufacturing fields.
• Outstanding Analytical and Problem Solving Skills
• Strong Project Management Skills
• Thorough DB2 (relational database), IMS (hierarchical database), and SQL knowledge
• Solid Business Analysis and Technical Development Skills with strong understanding of Quality Issue Management
• Ability to interact with cross-functional areas in identifying and tracking the source(s) of any given issue; providing the client and senior leadership with options for correcting issue
• Strong Communication, Interpersonal, Client Management, and Multi-Tasking skills
• Excellent understanding of Development and Testing Methodology within the Software Development Life Cycle (SDLC).

TECHNICAL SKILLS:

Project Methodologies: Project Initiation

Project Planning: Project Execution

Project Control: Project Tracking/Reporting

Project Communication: Achievable Development Plans & Schedules

Business Assessment/Analysis: Scope/Requirements Definition

Analysis of Business Problems/Needs: Full Life Cycle Development

Quality-assurance strategy/process: Technical Leadership

Business Communications: MS Office

Outlook: PRISM

Methodologies: Method 1, CMM

Operating Systems: TSO/ISPF, xOS/MVS, Windows, MS-DOS

Programming Languages and Utilities: COBOL, PLI, SQL, Assembler, JCL, Startool, CLIST, Smartest, SCLM

Database Systems: DB2, IMS, FoxBase II

Database Utilities: QMF, SPUFI, Platinum

Data Communication Tools: XCOM, SNDM, CMS (Code Management Services), Metadata Viewer

Business Intelligence Toolset: SPSS

Scheduling tools: ROCLINE

Change Management Control tools: Toolbox, Endeavor, APTF, VSS

ITIL (Infrastructure Technology: Information Library)

Issues/Problem Tracking, and Change Management Tools: Test Director, MS Access Logs, Info/Man-IDCM, RARF, JRS, TIQ, NVTOOLS, Nova Error Workstation (ERW)

Other: Tibco, Exstream, Dialogue, Pega (learning experience only)

PROFESSIONAL EXPERIENCE:

Confidential, IL

Project Lead/Systems/Business Analyst

Responsibilities:

• As lead systems analyst, oversee high complexity projects end-to-end, create high level Technical Design, or guide design deliverables, monitor the progress, help to resolve issues. Help to identify conditions for FAT test cases. Analyze and validate test results.
• Support and create new DB2 tables and/or columns. Document them in Data Mapping.
• Involved in NWT DB2 Database conversion into Oracle PIM (Phase 1) Database; Extend existing integration between NWTs and PIM for policy data elements required by the ARMS project (MDM).
• As Business Analyst identify, assess, and document functional business requirements, recommend priorities and options based on risk, cost and speed to market.
• In support of software quality, inspect projects in each phase of SDLC to ensure that projects/tickets deployed with no defects and in accordance with projects requirements
• Identify opportunities for improving efficiency/reliability, cost and risk reduction in our application portfolio and associated business processes.
• Ensure that client understands the work process and existing systems’ capabilities, opportunities and challenges.
• Respond to numerous business inquiries with urgency and proficiency.
• Work closely with business partners, project managers, data modelers, and other Business Technology teams and peers, to define and analyze business requirements, develop flexible designs, code, test, and implement changes
• Manage projects through the full development lifecycle
• Coordinate, oversee and participate in the estimation in response to Confidential or HLE with emphasis on accuracy and cost optimization.
• Investigate problems/issues, analyze data from different data sources to identify the root cause, and provide solutions in timely manner.
• Coordinate changes between several areas when necessary.

Confidential, Buffalo Grove, IL

Consultant

Responsibilities:

• Recent projects with free lance developers to provide solutions to small ethnic businesses.
• Gathered requirement and documented Sample Accountability and Compliance validation processes, user requirements, and change requests for Sales operations.
• Analyzed business processes and created functional requirements specifications.
• Wrote project proposals, and coordinated project activities with consultants for Confidential, its interfaces with accounting and Credit Card processing.
• Analyzed and improved business processes.

Confidential, Buffalo Grove, IL

Project Coordinator, Technical Lead, Business/System Analyst, Applications Developer

Responsibilities:

• Coordinated Compliance, Discretionary, Marketing, and SRM projects: Developed project charters, preliminary project scope statements and project management plans; monitored and controlled project work and integrated change control processes.
• Planned, defined, and verified projects scope; created work breakdown structures (WBS) using advanced MS-Project skills; defined and sequenced activities; estimated resources and activities duration.
• Participated in quality planning; performed quality assurance and control; reviewed standard project documentation including test plans and/or test cases for traceability, accuracy, and completeness.
• Analyzed, executed, and improved Confidential process. This project required standardizing and transferring Confidential process to offshore partners.
• Escalated change communication upward to director-level management; communicated to other change coordinators; authorized all routine and minor change orders to get changes into production at the freeze time.
• Managed, trained, and coached four off-shored Customer Communication applications and improved their performance from “very poor” to “very good” in eight months. Applied International Management and Project Management best practices along with my technical expertise to meet business client needs.
• Prioritized and demonstrated the ability to solve issues in a timely and efficient manner.
• Reviewed and approved Project Work Plans (PWP), Analysis and Design Outline (AOD)
• Negotiated with overall PIT coordinators regarding involvement, start dates, and timeline issues.
• Provided expertise related to NWT new columns and new tables data mapping (accurate data mapping & name consistency).
• Coordinated support and testing initiatives; Verified Assembly and Regression test results.
• Due to special assignment as a Multi Access Integration (MAI) Output team coordinator for the MAI (Multi Access Integration) project:
• Mapped all new Output fields related to this project’s data; Attended meetings; Performed necessary analytical work; Prepared specifications; Completed all necessary Method/1 documentation from Manage to Monitoring phases; developed necessary software; analyzed and resolved FPT (Functional Product Test) defects; monitored production run, resolved production problems; conducted design, build, and test walkthroughs.
• Performed a number of system support tasks:
• Reprinted various archived policies per customer requests; investigated number of issues related to Auto, Property, and Opportunity lines per customer requests;
• Researched for the data fields flow/ name interrelations starting from CDB though NWT,
• Weekly verified Hold Cards (Silver Bullets) posted on production;
• Enhanced Property and Auto CLIST items per Business Analyst requests;
• Had primary responsibilities for updating AARC table code in-house and fields based on MCD-Auto and MCD-Property project needs.
• Executed a quantity of MCDI-Encompass rollout tasks as a shipping coordinator.
• Acted proactively in pursuing resolution of issues. Provided input into the re-architecture and re-design of existing YPT DB2 tables to execute the conversion for the “HRM conversion” project.
• Completed dozens of DB2 and IMS Audits.
• Executed “APT Mainframe Re-verification” tasks; changed/added/updated User’s profile; completed necessary tasks per management requests as DSC Security Administrator (Mainframe).
• Consistently met or exceeded business client expectations by meeting applications SLAs.
• Worked closely with users to determine inconsistencies in new system. Analyzed and modified programs to meet users requirements and technical standards.

Confidential, Palatine,, IL

Consultant

Responsibilities:

• Participated in all phases project life cycle in NOVA/OUTPUT conversion project from ALERT (VSAM based) platform to NOVA (DB2 based) platform.
• Participated in program’s conversion to provide Y2K compliance.
• Recognized as a key project contributor after implementing major improvements in “Output/Commercial System conversion” by designing and developing common routine for the reformatting output records onto specified record length. This enhancement allowed 75 of UVD modules to become free of recompiling the modules when copybook was changed. (DB2) based platform. Offered to convert to Allstate employee.

Confidential, Buffalo Grove, IL

Consultant

Responsibilities:

• Participated in Designing, Programming, and Installation of the Medical Office Management System for Small Businesses. Programs were written in CLIPPER under the MS/DOS.