SUMMARY:

• Experienced in working with clients to map out their existing Business Processes and providing system - basedsolutions that increase efficiency and reduce operating costs.
• Excellent communication and inter-personal skills, accustomed to working in both large and small teamenvironments. Scheduling and coordinating meetings, conference calls, conference rooms, etc.
• Attending project meetings, draft meeting minutes and action items; perform follow-up.
• Conduct project correspondences, and prepare and review project related emails, memos, meeting minutes and other documents.
• Draft and maintain accurate, timely updates of project document, including status summaries, project plans, project schedules, action and issue logs, roles and responsibilities matrix, etc.
• Prepared project reports and presentations.
• Participate in project budget administration, including analysis, cost reconciliation, and tracking expenses.
• Possess comprehensive understanding of CRM business processes
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Demonstrated success in management, possesses strong interpersonal skills, analytical skills, communication skills, team building.
• Extensive experience with enterprise business accounts where worked with involving flexibility, creativity, organization, detail and with the ability to assimilate information.
• Decisive, action-oriented and result focused professional. Self-motivated with positive attitude, creating by thinking out of the box solutions.

TECHNICAL SKILLS:

Salesforce tools: Apex Data Loader, Import Wizard.

Databases: Mainframe, Oracle, SQL Server,MS Access.

Project Methodologies: Waterfall, SCRUM, Agile

Version Control: SharePoint Server, Lotus Notes.

Operating Systems: Windows Vista/NT/XP, and MAC.

Business Modeling Tools: Visio, DOORS, Rational.

Languages: SQL, Apex

Packages: MS Office Suite, MS Project.

Business Modeling / Management Tools: MS Visio, MS Share Point, TOAD, HP Quality Center, and JIRA.QuickBooks.

PROFESSIONAL EXPERIENCE:

Confidential, Fremont, CA

Business Analyst

Responsibilities:

• Investigated and identified requirements via process flows, use cases, interviewing, and determining present state.
• Facilitated the Requirements Phase for multiple, simultaneous projects.
• Documenting all project requirements (BRD), project plan high level, bugs and breaking down use cases for the team.
• Managed Project Milestones through the entirety of the SDLC process
• Resolving cases on a daily basis, including configuration changes in Salesforce as necessary.
• Studied Business process of client to suggest improvements to be included into To-Be system.
• Conducted user walkthroughs, documented customer concerns and communicated to project management teams.
• Conducted user training and prepared training material for user retention and future use.
• Coordinating between development team and clients.
• Managing offshore team.
• Reviewing project deliverables.
• Prepared presentations to clients and teams
• Creating new vendor relationship.
• Acquiring consultants.
• Strategies to engage customers and improve business opportunities, attracting new clients.
• Overall responsibility for growing revenue, increasing market share and contributing to company growth and profitability.
• Managing campaigns on social media.
• Salesforce instance

Salesforce System Admin & Business Analyst / QA

Responsibilities:

• Performed detailed analysis of technical requirements. Created gap analysis, clearly identifying the data, business process and workflows of the organization with respect to Salesforce implementation.
• Build the organization's role up hierarchy by adding roles as per the organization’s data visibility needs.
• Created application setup activities and built custom apps to fulfill functional needs of the organization.
• Designed workflows and approval processes to automate organizations standard procedures.
• Created campaigns, mass e-mails, survey data collection.
• Used data migration tools like data loader for insert, update and delete functions.
• Created custom report types, reports and management dashboards.
• Customized Chatter groups, feeds and profiles to enable users to collaborate in real time.
• Participated in team meetings to provide project status and progress.
• Managed ongoing support requests and administrative needs of users.
• Customized data loader for mass import of records from CSV files.
• Created Roles, Profiles, Email Services, Workflow Alerts, data migration activities, Actions.
• Escalation rules, Assignment rules and Approval Processes.
• QA /Testing: Functional, Data Driven Testing and environment validation testing.
• Test cases and use case scenario design, scripting and executions.
• Testing on client application, database integrity, functional testing, regression testing, system testing, cross browser testing, debugging using browser tool Firebug, coordinating with developers, and logging bugs on defect tracking system.
• Involved in all phases of testing life cycle (analysis, design and execution).Participated in reviews of application designs, business and functional requirements. Developed and executed detailed test plans, test cases, test data for testing the functionality, security, usability, performance, system, smoke testing. Did backend testing by executing SOQL queries on the database.
• Conducted the overall quality and completeness of salesforce.com documentation and support procedures.
• Conduct ongoing training and provide system functionality to end users.
• Resolving cases on a daily basis, including configuration changes in Salesforce as necessary.
• Drive and increase user adoption and ensure satisfaction.

Data Analyst

Responsibilities:

• Conduct research as required to judge the authenticity of the data. Make corrections, wherever required.
• Make certain the­­ errors or inefficiencies detected within the data are corrected immediately to ensure timely completion of project.
• Manipulating, cleansing & processing data.
• Responsible for loading, extracting and validation of client data.
• Analyzing raw data, drawing conclusions & developing recommendations.
• Data entry, data auditing, creating data reports & monitoring all data for accuracy.

Business Analyst

Responsibilities:

• Conducted the impact analysis for the Reports and Extract all critical and high priority reports were identified and validated with all the stakeholders and Subject Matter Expert - SME’s to minimize the impact to business operations.
• Developed reports remediation requirements for: Remediation of reports, expansion included ICD-10 codes.
• Remediation of reports, with ICD-9 logic.
• Defined roles and responsibilities (owners for remediation activities).

Assistant Director

Responsibilities:

• Performed Quality Assurance audits and evaluated worker performance. Using TeamCOACH -the Quality Assurance application for constant monitoring of performance to improve processes, training and impact to meet Client’s goals. Monitoring for higher HCAHPS scores.
• Provided monthly administrative progress reports relative to short-term accomplishments, future long term plans and staff education/training.
• Prepared time check for payroll biweekly, through kronos.
• Used TeamFIN - the accounting system for budgeting and performance.
• Training of staff and managers in accordance with Joint Commission, MSDS, HIPAA & OSHA guidelines.
• Established and annually reviewed standards and work procedures for all Environmental Services staff in accordance with established policies and practices of the facility.
• Interview, select, hire, evaluate, and recommended termination of facility personnel in accordance with facility standards.
• Oriented, trained, developed, and supervised department Managers.
• Conducted regular staff meetings and Mandatory trainings in accordance with client and company standards and requirements.
• Served on facility-wide committees e.g. safety and risk management, vendor management, Emergency and disaster drills planning and Management etc. Participated in multi-disciplinary rounds with senior management team.
• Maintained and supported facility goals and objectives relating to third party vendors annual appraisals for the department staff and managers (55+).
• Responsible for disinfection of 21 surgical operating rooms.
• Served as Acting Director.

Environment: al Services Operations Manager

Responsibilities:

• Building a multicultural team, providing timely services for unblemished operations of the hospital.
• Coordinating with various departments to achieve the goals.
• Coordinating with: Bed control, plant operations, all unit heads / in charge and various Management teams.
• Organizing event set-ups, keeping the hospital well maintained through vigorous project team.
• Providing staff: coaching, cross-functional training on the job, team development, appraisals and leading the team towards serve excellence. Conducting quality assurance inspections.