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Business Administrator Resume

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Plano, TX

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Objective: Seeking a job in a fast growing company that requires creativity, teamwork and organizational skills within your company.

Work Experience

Confidential
Senior Operations Analyst /REO June/11 - present Richardson TX
Assist with highly executive escalations in a timely manner. Provide relocation assistance status and eviction process for tenants. Educate Preferred REO Agents instructions and new updates to avoid negative performance score card.

Confidential
Customer Svc & Sales Specialist II March/10-June/11 Richardson, TX
Accommodate homeowners with their mortgages while providing awarding customer service. Educating homeowners with their loan options in a timely manner. Daily duties consist of updating homeowners insurance, providing escrow breakdowns and submitting mortgage payments, service do not solicit. Using excellent sale techniques to meet the goal of customer relationship deepening with bank of America product and services. Providing potential buyers confident knowledge about REO inventory homes.

Confidential
Leasing Agent May/08-March30 Carrollton, TX
Providing exceptional customer service to prospects while selling apartment communities and creating great first impressions. Connecting with tenants while assisting the tenants with their service requests. Coach new hires while in nesting training area. Monitored teammates calls giving tips to improve call flow.

Confidential
AARP CSR Aug/07- May 08 Carrollton, TX
Inform AARP customers the benefits of AARP membership programs. Persuading new consumers to enroll into membership.

Confidential
Virgin Mobile CSR Dec/06-Aug/07 Carrollton TX,
Assisting customers with submitting payments while activating phones, providing tech services for damage phones.

Skills, Achievements 
Promptness skills, good listening skills, able to solve problems, quick learner excellent typing skills over 60 WPM. Perfect Attendance Certificates, Member of National Honor Society and nominated for leadership class.

Education

Confidential
Plano, TX 06/04/12
Business Administration

  • Principles of Marketing
  • Business Management

Confidential, 
MI 9/05 - 6/06
Business Administration

  • Entrepreneurial Skills
  • Team Work
  • Time Management
  • Learning Styles

Confidential
Saginaw, MI 8/03-6/05

  • Business Services Technology
  • Time Management
  • Communication Skills
  • Team Work

Confidential
Saginaw, MI 8/01-6-05

  • Business Services Technology
  • 3 yrs Trigonometry
  • Keyboarding
  • Literature

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