SUMMARY:

• 9+ years’ of IT experience in comprehensive Business Analysis, Data Modeling and widespread industry domain knowledge in Healthcare, Property and Casualty and Finance including 7+ years experience in Salesforce domain.
• Worked in all phases of Software Development Life Cycle (SDLC) including Production and Deployment.
• Extensive experience in Waterfall and Agile ( Scrum ) methodologies, enterprise environments, architectural and solution design, implementation and complex customizations.
• Expertise in conducting in - depth Root-Cause Analysis, GAP Analysis, SWOT Analysis.
• Liaison to several cross-functional teams and in-depth understanding of the AS-IS and TO-BE business processes.
• Performed business process analysis of current business processes and provided recommendation for improvements.
• Detailing user stories from Product Backlog, Sprint Backlog and clear understanding of Burndown charts.
• Highly efficient in requirement gathering, Modeling, System Designing, Testing, Validation, Workflows and Data Management.
• Lead planning meeting, Joint Application Development ( JAD ) sessions for eliciting requirements from stakeholders through focus groups and interviews for documenting the BRD, FRD and FSD.
• Prepared graphical depictions of project processes using Use Case Diagrams, Wireframes, Mock-ups, including the business workflow using MS Visio and Balsamiq .
• Experience in converting the business into technical specifications for preparing Test Plans .
• Efficient in reformulating strategies through Process Re-engineering, Change Management, Release Management, Process Improvements and UAT Testing .
• Implemented Data Modeling techniques including Data Visualization, Data Warehousing and Data Mapping .
• Traced Requirements throughout the development process and verifying adherence using the Requirement Traceability Matrix ( RTM ).
• Knowledge in generating Reports, Analytic Snapshots and Dashboards, enabling Email Services and also constructing Page Layouts.
• Developed process mapping of current and future process.
• Experienced in medical claims process, claim billing and terminology.
• User training on the changes being released and conducting post production activities like getting feedback from users. In case of any issues - doing Root Cause Analysis, prioritizing tasks with business users.
• Experience in creating test cases and participated in QA and User Acceptance Testing.
• Worked with testing team while driving the Functional requirements and Wireframes.

TECHNICAL SKILLS:

Domain Expertise: Healthcare, Finance, P&C

Requirement Management: HP ALM, Blueprints, ERP

Document creation/Management: MS Office Suite - Word, Excel, Outlook, PowerPoint, MS Project, OneNote, Publisher, Adobe Acrobat, Lotus Notes

Content Management: MS - SharePoint

Database Management: Oracle, MS SQL, MySQL, MS - Access, Informatica

Business Modeling: MS - Visio, Balsamiq, Enterprise Architecture, Modelio

Business Intelligence: Cognos, Business Objects, Crystal Reports, Tableau

Software Testing: JIRA, Rally, Bugzilla, HP Quality Center

Languages: HTML, CSS, C, Python

Operating Systems: Windows, MAC OS, Unix, Linux

Salesforce: SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader, Roles & Profiles. Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, and Workflow rule, Approvals, Case Management Automation. Order Management

PROFESSIONAL EXPERIENCE:

Confidential, McLean, VA

Senior Salesforce Business Analyst

Responsibilities :

• Gathered requirements from product owner and SMEs, through interviews, surveys, prototyping and worked with teams to identify the gaps and defects.
• Conducted GAP Analysis by creating process flows highlighting the differences between the current (As-Is) environment versus the target (To-Be) environment.
• Prepared project initiation plan and created Standard Operating Procedure ( SOP ).
• Documented Sprint Backlog to manage User Stories and clear understanding of Burndown charts .
• Participated in Sprint Planning, Daily Scrums, Sprint Reviews and Retrospective.
• Facilitated “ Three Amigos ” work sessions between developers, Product Owners and Business Analysts.
• Created and Updated Issues ( Epic, Stories and Tasks ) onto JIRA application.
• Created Flow Diagrams for UI Wireframes using Balsamiq .
• Guided the development teams to breakdown large and complex user stories into simplified versions for executions.
• Authored progress and completion reports which were then submitted to project management on weekly basis.
• Joined requirement grooming sessions during the sprints.
• Test the user stories for accuracy to ensure undisputed acceptance and validating stories.
• Co-ordinated business and IT signoff on requirements documentation.
• Assisted QA team to prepare Test Scripts and Test Cases associated with UAT .
• Provided additional adjudication processing assistance to team members with complex reimbursement/insights.
• Generated Salesforce Reports and dashboards.
• Worked on Salesforce workflows and Validation rules.
• Customized tabs and dashboards for Stakeholders in Salesforce.
• Created the Traceability Matrix to map the functional requirements with Test Scripts.
• Trained users by documenting and giving presentation regarding the changes and new functionalities.

Environment: s : MS Office Suite - Word, Excel, Project, Visio, Share Point, Cognos, SQL, JIRA, Salesforce, Agile Methodology

Salesforce Business Analyst

Responsibilities :

• Identified Stakeholders and aided in the collection of business requirements to create the Business Requirement Documentation (BRDs) using MS Word and MS Visio.
• Impact analysis was performed to determine the impact of ICD-9 to ICD-10 migration.
• Worked on full HIPAA compliance lifecycle from GAP Analysis, mapping implementation and testing for processing of Medicaid claims as well.
• Incorporated and implemented all the HIPAA standards, Electronic Data Interchange (EDI) transaction syntax like ANSI X12, ICD-9, ICD-10 and HL7 .
• Conducted HIPAA 834 data mapping and interpretation, as well as the conversion of this type of data through uploading to the facets application, via the MMS application.
• Worked with multiple clearing houses to ensure their EDI files are complaint with the internal format for State of North Carolina Medicaid and helped resolve issues.
• Migrated documents from shared drives to SharePoint environment .
• Recommended corrective actions, if necessary along with the progress against Development/Action Plan routinely to the Project Manager.
• Identified critical areas of business risk and modified business processes to reduce risk by using the Risk-Management Process .
• Worked with the Source System Subject Matter Expert (SME) to ensure that the extracts are properly mapped using SQL for data mapping and querying.
• As part of the data mapping procedures, assisted in writing requirement document for ETL - Data Extraction, Data Analysis and Loading process of collected data.
• Prepared presentations to highlight the changes made.
• Extensively involved in in HIPAA 5010 UAT. Defined and maintained Test Cases for EDI Transactions.
• Delivered production support and post-production support, clarified changes to the business users, organized one on one sessions, one on many sessions to make sure the business users are aware of the system variations.

Environment:: Facets 4.21, SharePoint, HP Quality Center, Crystal reports, MS Office Suite, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Waterfall Methodology

Salesforce Business Analyst

Responsibilities :

• Worked as BA for multiple module wise development teams.
• Experienced as a JAD facilitator and meetings coordinator with excellent interpersonal and conflict negotiation skills.
• Suggested measures and recommendations to improve the current application performance.
• Facilitated story points, Sprint planning, daily Stand-ups, Sprint Demo/Review and retrospective meeting to track progress and eliminated project impediments.
• Worked on creation of wireframes during the Elaboration Phase.
• Evaluated the information gathered from multiple sources, decomposed high level information into details to gain understanding of end-to-end solution.
• Assisted in grooming the Sprint and Release Backlog .
• Identified/Documented data sources and transformation rules required to populate and maintain the data warehouse content.
• Assisted in designing the organizational tools and forms to facilitate accurate data collection and recordkeeping.
• Was part of Triage Meeting and Release Ceremony .
• Involved in Documenting the results of Load Testing Process and created meaningful reports for analysis.
• Communicated business risks and project cross-impacts to Project Manager and BSA Manager- Support.
• Reviewed Test Plans that contains Test Scenarios, Test Cases, Test Data and the expected results for the UAT .

Environment:: SQL Server, Balsamiq, MS Office Suite, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Agile Methodology

Business Analyst

Responsibilities :

• Interacted extensively with SMEs to understand corporate actions, extracting requirements from discussions to refine and document them into Business requirements.
• Created FRD, UML, Use Cases and different Use Case Diagrams related to Software Requirement Document using Enterprise Architecture and MS Visio .
• Conducted Gap Analysis and gathered user requirements by Interviews and User Meetings.
• Documented JAD Minutes and incorporated business needs to Business Requirements.
• Worked as a liaison between users and developers refining and explaining user requirements.
• Associated between Development and Quality Assurance team to streamline the process.
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Created and designed mock-up screens for the development process.
• Participated in User meetings and discussing the issues to be resolved and translating user inputs into design documents.
• Assisted in initial project timelines/deliverables/strategies for effective project management.
• Assisted in documenting Test Plan, Test Scenarios and Test Cases to be used in testing, based on business requirements.
• Document Requirement Traceability Matrix for tracing Test Cases and Requirements related to them.

Environment: Enterprise Architecture, HP QC, Balsamiq, JIRA, Share Point, Waterfall Methodology