SUMMARY:

• Sound knowledge of the Software Development Life Cycle: Experienced with gathering requirements, documenting requirements, business analysis, system analysis, technical writing, testing and implementation of projects.
• Liaison between business stakeholders and technical teams to ensure proper translation of Business Requirements to System Requirements.
• Responsible for EDI strategies enabling Healthcare Providers and Insurance Carriers to communicate effectively.
• Familiar with using Agile Scrum Methodologies, performed roles of Scrum Master following sprint sessions and used Requisite Pro to write User Stories, assign tasks to individual team members.
• Highly proficient in writing user stories, creating use cases, use case diagrams, workflow diagrams, sequence diagrams and class diagrams. Extensively used Rational Rose and MS Visio for UML.
• Involved in developing, executing and managing User Acceptance Testing
• Extensive experience in creating screen mockups, conducting GAP Analysis and Impact Analysis, SWOT Analysis, Cost Benefit Analysis, Risk Analysis
• Involved in test planning, test preparation, test execution, issue resolution and report generation to assure that all aspects of a project are in compliance with the business requirements.
• Worked extensively with the Quality Assurance team in writing test plans, defining test cases, test scenarios and data sets
• Experienced in development methodologies such as RUP, AGILE, SCRUM, SDLC and Waterfall
• Establish documentation for agile methodology for implementation with a very water - fall-centric development team.
• Experience in assisting Project Managers in creating Cost/Benefit Analysis Reports.
• Superior documentation skills to ensure proper communication channels between Business sponsors and technical teams during the entire software development process
• Strong analytical skills, communication skills, critical thinking skills and extremely business oriented
• Excellent Project Management skills, hard-working, with a proven record of Team Management and Leadership skills. Excellent Presentation skills in regards to communicating with both technical and business teams.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile(Scrum), RUP,UAT

Requirement Management Tools: Requisite Pro

Project Management Tools: MS Project

Business Modeling: MS Visio, Rational Rose

Test/Defect Reporting Tools: Clearquest

Languages: SQL, Agile(Scrum)

Office Tools: MS Excel, MS Word, MS Access, MS PowerPoint, SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Hayward, CA

Business Analyst

• Met with client groups to determine and gather requirements, goals, and report requests
• Utilized Rational Unified Process to configure and develop process standards and procedures
• Functioned as the primary liaison between the business, operations and technical groups throughout the project cycle.
• Validated the following transaction processing: 837(Health Care Claims or Encounters),835 ( Healthcare Claims Payment/Remittance) 270/271 (Eligibility Request/Response) 834 (Enrollment/ Disenrollment to a health plan)
• Wrote business requirements, analyzed them and tested them.
• Highly familiar with using Agile/Scrum method for gathering requirement and facilitating user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Worked in RUP environment using Rational Requisite Pro
• Used MS Visio to create Flow diagrams and Use Case Diagrams
• Conducted JAD sessions to allow different users to communicate their perspectives, resolve issues, and reach agreements
• Extensively used Excel to create functional specification documents and templates
• Reviewed requirements and deliverables for delivery timeline
• Created test scenarios and test scripts to check report content, layout and parameters.
• Analyzed and documented the business requirements and generated reports for the Manager
• Conducted User Acceptance Testing for validation of the application.
• Produced Gap Analysis documents for HIPAA 5010 and ICD-10
• Identify Member, Provider, Coverage, Medicare and Medicaid

Confidential, Macomb, IL

Internship

• Worked as an Optometry Intern simultaneously during my undergraduate studies.
• Recorded patient case history on the EMR database, conducted visual screening tests including pupillary testing, visual acuity, cover test and depth perception, took ophthalmic photographs as necessary
• Assisted the Optometrist in the examination and treatment of patients
• Assisted in the lab helping the opticians with frames and lens when possible.
• Maintaining basic book keeping, checking in/out patients, verifying insurance and co-pays.
• Scheduled new and upcoming appointments via MS Excel, called patients to remind them of upcoming appointment, mailed cards to remind patients to schedule an upcoming appointment.
• Hard-working and dedicated to building strong professional relationships with colleagues and staying after hours for help when needed

Confidential, Bridgeview, IL

Customer Service/Cashier

• Exceeded the standards of customer service experience by maintaining a friendly and customer focused approach
• Greeted customers as they arrived and directed them to merchandise they inquired
• Promoted the organization's programs such as warranty sales, score-card, and private label credit card alike
• Supported all pricing, signing and display guidelines set by pricing teams.
• Operate cash register and adding machine in order to manage cash for sold items
• Restocked merchandise and returned items