PROFESSIONAL SUMMARY:

• Certified Scrum Master
• A business oriented professional with IT experience in the pharmaceutical, finance, mortgage, and manufacturing industries.
• Performed as a Project Manager, Senior Business Analyst, Systems Analyst, and Systems Developer for full life cycle IT applications.
• Full breadth of application development experience including Gap analysis, process re - engineering, requirements gathering, requirements validation, quality assurance, software releases and scheduled update releases.
• Utilized SDLC, Waterfall, Agile, PMBOK, CMMI and blended methodologies.

TECHNICAL SKILLS:

Tools: MS-Project, MS-Office, MS-Visio, Java, JavaScript, SQL, JIRA, Confluence

Techniques: SDLC, Waterfall, USE cases, Sequence Diagrams, Activity Diagrams, and Business Process Models, Scrum, Agile, JAD

PROFESSIONAL EXPERIENCE:

Confidential, Hamilton, NJ

Sr. Business Analyst/Scrum Master Consultant

Responsibilities:

• Assist product owner in prioritizing the backlog
• Facilitate business requirements gathering sessions
• Conduct daily scrum meetings
• Resolve team impediments (including off shore team)
• Create user stories and acceptance criteria from business requirements
• Develop process flows to reflect the business logic.
• Develop implementation document with gathered information from business and development team
• Provide project status to business and management
• Facilitate sprint review meeting
• Conduct retrospective for the sprint

Confidential, NY

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Work closely with business to identify and recommend opportunities for operational and system improvements to due diligence and servicing overlay processes.
• Assist product owner in identifying and prioritizing the back log for sprint planning
• Conduct daily scrum meetings and assist team with resolving the impediments
• Provide progress updates to stakeholders on a regular and on demand basis
• Responsible to get the release approval from the product owner
• Conduct lessons learned session after project implementation to improve internal SDLC process
• Analyze the existing loan servicer monitoring and reporting application for reengineering efforts.
• Identify the existing reports for migration into the new system
• Research the loan level fields from due diligence and servicer data for updates.
• Participate in UAT defect tracking activities and follow through the defects until resolve
• Troubleshoot inconsistent loan data for accuracy
• Responsible to provide the production support.

Confidential, Mt Laurel, NJ

Sr. Business Analyst/Project Manager

Responsibilities:

• Managed mortgage related projects in Agile and Waterfall environments
• Identify projects/enhancements to migrate from waterfall to agile environment
• Develop project scope from the business case/business opportunity statement
• Prepare project timelines based on resource estimates, project scope and project dependencies
• Create, facilitate and monitor project plans to gather business and functional requirements and their progress
• Provide progress updates to stakeholders on a regular and on demand basis
• Negotiate issues and resolve conflicts related to the business, and functional requirements prior to development
• Advocate open communication between teams to increase productivity
• Conduct daily scrum meetings and assist team with resolving the impediments
• Facilitate Sprint review with the stakeholders and team to get acceptance on done scope items
• Assist product owner in identifying and prioritizing the back log for sprint planning
• Conduct lessons learned activities after project implementation to improve internal SDLC process
• Mentor new team members regarding scrum framework
• Determine internal/external resources, stakeholders
• Liaison between the business and technology teams and vendors
• Responsible for initiation to completion of projects, including post implementation support
• Identify project risks and dependencies and communicate them to stakeholders
• Facilitate business and functional requirements gathering sessions among cross functional teams
• Manage the development, testing and change management for projects with offshore/onsite development teams
• In corporate changing business needs in project plan as necessary
• Conduct walk-throughs to obtain approval on documented business and functional requirements from stakeholders
• Proactively identify the quality issues in new and ongoing business processes
• Participate in QA and UAT defect tracking activities and follow through the defects until resolve
• Provide support to business community after the release
• Assist team in investigating inconsistent loan data using SQL
• Follow industry regulations, compliance standards and best practices in projects

Confidential, NY

Sr. Business Analyst/ Project Manager

Responsibilities:

• Lead the conversion of Global Transaction Operations databases to Accutrac Record Management System.
• Managed the implementation of Retention API interface in Accutrac for Release 3 2013
• Developed project plan to improve the performance and capacity for Accutrac application from Infrastructure, Application, and database prospective.
• Utilized SQL queries to find discrepancies for data conversion
• Utilized scrum in releases ER212, ER312 Treasury Services Deal Manager Onboarding Applications
• Conducted business requirements gathering meetings with SMEs utilizing collaborative/Agile approach.
• Elicited and documented detailed business requirements using Requirements Traceability matrix (RTM)
• Identified impacted areas with the requirements (Sales, Implementation, Services, and Operations)
• Identified and document current, future, and the gaps between existing and future system.
• Clarified Gaps and Differences (G&D) in Market Change Readiness Calls
• Researched the defects identified in UAT calls and document in Quality Control application.
• Lead team review sessions of the requirements utilizing collaborative/Agile approach.
• Conducted Root Cause Analysis on defects
• Initiated Change Requests and obtain approval from SMEs.
• Followed up with SMEs and team members on clarification questions.
• Partnered with BA team members in research for USD Clearing and Liquidity products knowledge and presented the findings to the rest of the team members.

Confidential, Monona, WI

Sr. Business Analyst Consultant

Responsibilities:

• Create end to end process flows.
• Gather and document requirements from Enterprise Security group, Networking group, WebSphere Administrator group to implement Service Oriented Appliance (SOA Data Power XI50)
• Elicit and analyze requirements from the business users for Confidential
• Document user, functional and non-functional requirements using CMMI Methodology
• Walk through the requirements with stakeholders, sponsors and users for approval
• Work with different department personnel (customer service, operations, telecommunications, corporate data warehousing and reporting) for requirements and deliverables for call center application.
• Liaison to Technical team to clarify the requirements
• Review and analyze Interactive Voice Response (IVR) system and Telephony system call flows for Beneficiaries, Providers and Behavioral Health customers
• Troubleshoot the existing business process (TeamTrack) flow to improve functionality.
• Peer review requirement documents assembled by other Business Analysts on various projects

Confidential, Waukegan, IL

Sr. Business Analyst Consultant

Responsibilities:

• Gathered, analyzed, and documented the current business requirements for the Regulatory Affairs Division.
• Created Business Process Model for Regulatory Affairs Division
• Created training material and revised Standard Operating Procedures (S.O.P.)
• Developed Functional Requirements Documentation for FDA eCTD (Electronic Common Technical Document) application
• Developed User Requirements Document for Drug Application submission process.
• Assisted in Validation of the system for release.
• Developed traceable matrix for validation protocols and requirements.
• Compiled Release Notes for the system releases and route them for approval.
• Liaison to vendors to complete the required tasks.
• Interacted with users to clarify the requirements.
• Communicated with Technical team regarding system issues in development environment.