EXPERIENCE SUMMARY:

• Twenty years of multifunctional experience in Information Technology.
• Held key positions in project management, business analysis, training and development, operations and help desk management.
• Known for being an energetic motivator and facilitator who is results driven.
• Possess a blend of technical and business knowledge with communications skills to bridge the gap between business and technical resources and serve as IT liaison to the business community.
• Experience in the field of Project Management, including client needs analysis, requirements gathering, RAD workshops, design, custom programming, application development, lifecycle management, QA and testing, software support and training, documentation development, vendor contract administration and on - site marketing services, proposal development, Technical Customer Support management, and Process Configuration management ( Confidential Dimensions).
• Achieves success working independently, working for multiple clients, and working on multiple projects simultaneously in an Agile environment.

AREAS OF EXPERTISE:

• Project Management and Systems Implementation
• Use Case Development Techniques
• Requirements Gathering, Analysis & Management
• Quality Assurance
• Client Needs Analysis & Management
• Process Improvement & Best Practices

PROFESSIONAL EXPERIENCE:

Confidential

Senior Business Analyst

Responsibilities:

• Interview key stakeholders to gather and translate business needs into functional requirements and work in conjunction with the development team to validate design, level of effort, and project scope.
• Create Test Plan and conduct in-depth testing, test script development and QA
• Conduct weekly or Bi-Weekly review meetings, guided by specific agendas, with project stakeholders, development and delivery teams to ensure a clear understanding of the requirements, design, testing and delivery of the project.
• Document the results of the review meetings and assign and track action items as a result of the meetings.
• Interact with SME’s and development teams to develop business cases, Functional Requirements documents and Use cases that describe how the system should interact with users and the project’s specific business goals.
• Conduct training classes and webinars
• Guides team projects using Agile methodology, maintains product backlog and serves as Product Owner

Confidential

Senior Business Analyst

Responsibilities:

• Interview key stakeholders to translate business needs into functional requirements and work in conjunction with the development team to deliver a robust intranet and implementing plans to migrate content.
• Document current “As Is” process and facilitated interviews to research and define “To Be” process.
• Recommend improvement strategies, measure and evaluate performance and results.
• Based on Confidential ’s specific requirements developed Functional Requirements Document, Training Plan, Vision Document, and Governance Plan.
• Conduct in-depth testing, test script development and QA for the intranet.

Confidential

Senior Business Analyst

Responsibilities:

• Perform requirements gathering and analysis interviewing key stakeholders, SME’s and working in conjunction with developers translating business needs into functional requirements and application solutions in an Agile environment conducting JAD sessions.
• Document current “As Is” process and facilitated workshops to research and define “To Be” process.
• Develop and update System Test Specifications, System Test Plan, Informal System Test Summary reports, and Software Requirements document. Project supported in SharePoint.
• Provide Technical support for MAT to user community and perform trending analysis and provide reporting to key stakeholders.
• Conducted in-depth Operational testing and User training in MAT.

Confidential

Senior Business Analyst/Project Manager

Responsibilities:

• Serve as key contact and communication point, coordinating activities for cross functional teams within the systems development lifecycle domain.
• Determine and analyze FWS business needs, track project progress and develop Project plans, documentation and use cases for the FWS as it relates to SDLC.
• Perform requirements analysis study, negotiate and prioritize requirements with FWS translating the business needs into the technical solutions.
• Reviewing and documenting business processes and workflows, interviewed key personnel in the organizational business process. Document current “As Is” process and facilitated workshops to research and define “To Be” process.
• Developed Quality Control Plan for the Defense Logistics Agency (DLA) WAWF Utility Tool and acted as PM and QA for the project, managed in SharePoint.
• Performed in-depth Operational testing of the CRIMS application in Microsoft CRM. Worked in conjunction with team members in JAD workshops to gather requirements and develop prototypes.
• Provide design support to create visually dynamic e-Library volume in support of Post Traumatic Stress Disorder (PTSD), and YouTube videos.

Confidential

Senior Project Manager

Responsibilities:

• Participate in Design Study meeting with clients to gather, determine and analyze business requirements in an effort to redesign and rebrand existing websites or build new websites based on specific customer needs. Perform requirements analysis study, negotiate and prioritize requirements with client. This effort includes creating Visio wireframes or “blueprints” of the new web pages and development of Design Study documentation.
• Oversee the implementation and deployment of a new Content Management System for clients including conversion of existing websites and databases. This effort includes creating timelines and tracking the project progress in MS-Project and weekly meetings with the client. Projects were consistently deployed on time or ahead of schedule.
• Responsible for proposal development in response to numerous RFP’s for website redesign, new websites, and Content Management System software implementation. Efforts increased new business by over 50%.

Confidential

Documentation Manager

Responsibilities:

• Managing the documentation that supports the software lifecycle process, including project planning and management, project schedules, configuration management, quality assurance, internal and acceptance testing, integration management, product documentation and deployment in SharePoint.
• Created a mandatory “Software Documentation Standards” class for all employees, which improved the documentation process and help to eliminate errors and redundancy.
• Responsible for conducting training in the FPDS-NG software System Administration classes and Informatica Reports classes.
• Completely redeveloped and improved the four existing training manuals and developed a System Administration Dept. of Defense specific manual, which increased the number of classes and revenue.

Confidential, Washington, DC

Project Manager

Responsibilities:

• Successful full lifecycle development and deployment of TaxLink to 6000 Tax Research Professionals.
• In concert with training and regional tax deployment managers, exceeding user training goal.
• Championed effort to capture initial user feedback, business requirements and analysis and lead the development team to produce enhancements in the additional releases of TaxLink

Confidential, Bethesda, MD

Operations Manager

Responsibilities:

• Directed 50 highly skilled managers, supervisors and employees in support of a client base of 3000 end-users in a complex LAN/WAN environment.
• Instituted standard operating procedures to improve performance in 24x7 Helpdesk.

Confidential, Rockville, MD

Internal Training/Customer Support Manager

Responsibilities:

• Organized internal Confidential Boot camp extensive training program for Configuration Management consultants and successfully trained 100% of the consultants in an eight-week period.
• Oversaw development and content of CD-ROM project to include Web site information, Lotus Notes Knowledge Base, and encryption process to secure the contents of the CD.

Confidential, Gaithersburg, MD

Manager Help Desk Technical Customer Support

Responsibilities:

• Decreased backlog of Telcom customer Incident reports by 64%, while significantly improving response time to the customer, and time to close incidents.
• Conducted in-house training sessions rotating trainers and programmers into the Customer Support Dept., enhancing cross function team building, which increased productivity by 30%.

Confidential, Fairfax, VA

Manager

Responsibilities:

• Developed and implemented a “Trainer Certification Process” that included a five-day End-User training class, covering SPS System Architecture, Oracle, System Administration, and Procurement Methodologies.

Confidential, Fairfax, VA

Project Manager

Responsibilities:

• Conducted 2,000 classes, trained 12,000 students, and generated $1.9M in revenues.
• Developed and implemented a marketing strategy and designed and produced marketing materials. Effort resulted in a 60% increase of students trained per year and offering of over 100 PC and mainframe courses.
• Managed numerous vendor contracts providing both mainframe and pc based courses.

Confidential, Washington, DC

Manager Training

Responsibilities:

• Scheduled application software classes, courseware development and hired instructors and subcontractors.
• Responded to proposals for training and office automation.
• Recommended and configured hardware and software, developed training manuals and conducted classes.