SUMMARY:

• Experienced IT professional with expertise in management, analysis, design, QA and implementation of client - server and web applications across a variety of business domains.
• Strengths include managing and mentoring onshore and offshore development teams through full life cycle processes, facilitating communications, documentation, and ensuring highest quality at all phases of SDLC.
• Prior roles include Business Analyst, Service Manager, QA Analyst and Team Lead.
• Acknowledged for consistently meeting deadlines while remaining within budget.

SKILLS:

Methodologies: Accelerated Development, Agile, Waterfall

Web Technologies: XML, ASP, HTML, JavaScript

Tools: (Change Management): Rational Enterprise Suite, VSS

Microsoft Tools: MS Office, MS Project, MS Visio

Databases: Oracle 8/8i/9i/10g/11g, Sybase 12.0, MS SQL Server, MS-Access, Gemstone

Scripting Languages: Testing Script Language (TSL), SQA Basic, Java Script, VB Script, Small Talk

OS: HP Unix/Sun Solaris, Windows NT/Windows 2000 server, UNIX, Linux, MAC

Application servers: IIS, MQ-Series, Biztalk

Testing Tools: Manual Testing, Rational Robot, Rational TestManager, Rational ClearQuest, Rational Site Check, WinRunner 7.5, LoadRunner 7.6, TestDirector 7.5, Info Maker 5.0, Rapid SQL, Blueprint, Sharepoint

Reporting Tools: Cognos 10.2.1, Business Objects, Crystal Reports

EXPERIENCE:

Confidential, NJ

Sr. Business Analyst/Service Manager/QA Manager/QA Lead

Responsibilities:

• Facilitated business analysis activities including interviewing stakeholders, business users, gathering user stories and documenting business requirements ensuring the implementation team had the details needed to build and implement the solution.
• Facilitated development and implementation of technical solutions for Service Calls, Incidents and problems ensuring compliance with JSOX and service level agreements.
• Ensured projects were prioritized correctly and aligned with their sponsor’s objectives by partnering with project management, application development, and systems infrastructure teams.
• Identified process impediments and facilitated enhancement requests with finance and accounting back office teams (Billing, Cash, Collection and Reconciliation).
• Trained and supported Finance and back office teams on major transition process resulting in significantly reduced user support calls.
• Managed Accounts Receivables Data Migration project, conducting detailed data analysis and identifying financial data to be migrated.
• Facilitated JAD sessions with Stakeholders, Development and QA ensuring that all teams had consistent understanding of the requirements.
• Created project artifacts (BRD, FSD, Use Cases, Activity Diagrams, Test Plan, Test Cases, RTM)
• Experienced in creating Wireframes and Mock Ups using Visio and Axure.
• Working knowledge of XSD, XML and XSLT.
• Created and distributed Ad-hoc reports to stakeholders using BI tools.
• Conducted User Acceptance Testing (UAT) and collaborated with the QA team to develop the test plans, test scenarios, test cases, test data to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Managed BA, Dev and QA teams by assigning/prioritizing daily tasks based on user needs, reporting the status of the same to management.
• Facilitated daily status meetings documenting the status of testing activities, identifying issues and resolution of the issues.
• Developed and integrated Test Plans including tasks, dependencies and participants required.
• Analyzed and developed Project Requirements to drive Testing effort.
• Prepared Test Strategies, Test Plan and reviewed with Testing Team members for feasibility and input.
• Assigned and prioritized the Testing Activities to team members, ensuring the work was evenly distributed.

Confidential, Oakville, ON

Sr.QA Analyst

Responsibilities:

• Managed QA testing Confidential, GEI and Statement Engine projects (Functional, System, Boundary, Integration, Security, Database, Data Integrity and End-to-End tests were performed during different phases of testing).
• Mentored QA Analysts, assisting in professional growth initiatives.
• Facilitated review sessions with Test Environment Specialists providing the requirements to create an Environment to perform testing activities.
• Ensured proper communication channels and communication bridges were built between the Development teams, Business Teams and QA Team.
• Reconciled data between various source systems and Finance systems utilizing SQL scripts.
• Facilitated Data Warehouse testing, created using Business Objects and SQL 2000.
• Facilitated walkthroughs and defect report meetings.
• Organized multiple review sessions with the business and end users ensuring requirements were understood.
• Created Test Plan, Test Case templates using Excel.
• Created Test Scenarios, Test Plans and Test Cases according to the business/functional requirements.
• Created and maintained the Defect Tracking System using Rational ClearQuest.
• Developed and distributed Status Reports and Final Report of Testing to project management.
• Performed Volume/Load Testing using LoadRunner.