PROFESSIONAL SUMMARY:

• To leverage my background, education, and aptitude with information technology, mainframe based systems and to obtain a Configuration Management Specialist or Software Testing positions with a record of accomplishment of dedication and commitment to the position.
• Supporting the Life Cycle of CM practices to full implementation; demonstrate talent for working with a diverse organization and all levels of management.
• A position, which offers responsibility, challenges, mobility, and affords the opportunity of functioning in a team - spirited environment.
• Proven leadership, as a lead and supervisor with the quickness in understanding, and communication skills developed throughout 23 years of technical experience in the field of Configuration Management and Software Testing.
• Experience includes Configuration Management Planning, Identification, Change Control, Status Accounting, and Configuration Audits. Excellent interpersonal skills include working well with customers, program management, hardware and software developers, and other project team members.
• Developed, maintained, and enhanced Configuration Management-Release, along with Software Testing plans, processes, and procedures.
• Also skilled at evaluating internal and external Configuration Management procedures for program hardware and software products.
• Coordinated, Deployed, and Implemented Enterprise Product Lifecycle/Configuration Management automated systems.

TECHNICAL SKILLS:

Hardware: 3990 DASD, 3390 Control Unit, VM ES/9000, NEC Multi-sync XE21 Console Display Station, IBM Mainframe 9672 R Model, IBM RISC 6000 System, with AIX 4.3, MVS/XA, RTS/BDS System, 3800, 3900, 3820, 4100 Laser Printers, 4248, 6262, Impact Printers, 6400 Unix impact printers, 3480, 3490E A20 Tape Cartridge Unit, 3480 B22 Cassette Tape Drive Control Unit, 3494 Automated Tape Library w/Virtual Tape Server.

Software: CA7, CICS, TSO/ISPF, MIMGR, OUTLOOK, OFFICE VISION, NETVIEW, ZEKE, EPIC, VTAM, VM/OPERATOR, CV, DOS/VSE, MVS, JCL Utilities, IBM Rational tools, ClearCase, ClearQuest, JES II & III, OS/2, INFOMAN, Tandem, ROSCOEAD, ROSCOETD, MVS/ESA, OS/390, Mumps, Lotus Notes, Microsoft Office, Microsoft Visio, CITRIX, Quintus, SAP, WRAPS, iManage Worksite ITDL, USCIS Configuration Management tools, Tracker, Version Manager, Systems Information and Management Systems (SIMS), DynaComm/Elite (TPX), Remedy 7.5, Change Management Dimensions z/OS and Infra-Enterprise, Unix, SharePoint, Visual Basic, Miracle C, HP ALM Quality Center 11.52, Jira, Confluence, Rally, and LeanKit.

PROFESSIONAL EXPERIENCE:

Confidential, Maryland

Lead Business Analyst/Systems Engineer

Responsibilities:

• Provide support of Configuration Management processes using the SAP tool Solution Manager. All system changes and enhancements were recorded, approved, tracked, and implemented utilizing SAP Solution Manager Change Request Management (ChaRM). Timely/proactive communication is required to ensure high workforce productivity.
• Conduct Configuration Management on all software and documentation using Solution Manager in accordance with the program CM plan. Coordinate with scrum teams to forecast sprint work and administer the change management process for all system change requests. The purpose of this position is to provide the research, data mining/analysis, reporting and interpretation of global, national, regional, local and/or account company performance metrics.
• Generate, review, and understands reports. Uses aggregate data from multiple sources to assist in creating a complete analysis, improvement and/or recommendation.
• Reviews the accuracy of information provided and responds to requests from management and vendors. Understands and works with scenario planning (exit/maintain/grow) tools/models.
• Analyzes trends in general business conditions. Identifies opportunities for improvements by and among the clients and/or companies.
• May coordinate involvement of personnel from other departments and information technology groups to facilitate successful project implementations. Performed as a Subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions.
• Facilitates the maintenance and reporting of benchmarks and performance metrics.
• Provided informal assistance such as technical guidance and/or training to coworkers. Coordinated and assigned tasks to coworkers within a work unit and/or project.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
• Responsible for setting own project deadlines. Monitored errors in to avoid short-term impact to coworkers and supervisor.
• Conduct weekly scrum master meetings to ensure each team’s work is progressing to meet the monthly sprint deadlines.
• Create release requests and release notes for each monthly release and import transports to production systems.
• Maintain and enhance the SAP Solution Manager system and ChaRM tool, along with IBM Rational Tools, ClearCase, and ClearQuest.
• Coordinate and plan monthly maintenance cycles with program management. Respond to internal and external customers, stakeholders and the public.
• Review and edit correspondence and prepare briefing materials, use management and organizational techniques, systems and procedures to coordinate activities.
• Produces ad-hoc reports for managers using data from various databases, Manage projects in a consistent and repeatable manner.

Confidential, Washington, District of Columbia

Systems Engineer/ Business Analyst

Responsibilities:

• Understanding of SDLC, especially the interaction of Release, Change, Configuration, and Build Management.
• Understanding of Agile Methodologies, working in a dynamic, highly communicative team environment.
• Provide day-to-day administration, scheduling and support for assigned program.
• Experience with ITILV3 based change management and service management processes, controls and standards.
• Coordinate and Escalate problems to other teams as needed: Application, Development, Testing, Build, Business Teams and Project Managers.
• Design, develop, test and document software programs including IBM operating systems and IBM software applications.
• Monitored help desk, created, and validated BC Remedy change tickets for customers.
• Assigned Release Management (i.e., deployment) duties that supported the enterprise change control of Serena PVCS Dimensions.
• IBM Rational Tools, ClearCase, ClearQuest.
• Managing resolutions and tracked all open change requests by logging in issues and their resolutions.
• Troubleshoot application problems during deployment activities.
• Implement testing procedures to simulate customer use of products/systems.
• Basic understanding of data sources, database tables and structures, and reporting tools used for report generation /web publishing.
• Experience in developing and supporting change management processes
• Develop test cases, test scripts, test reports, and develop daily status reports.
• Develop policies, procedures, and guidelines for program administration and deployment documentation.
• Creating new policies and procedures, and maintaining the existing and the creation of new deployment documents.
• Document, track, and communicate test plans, test results, and the analysis.
• Executed test scripts, mapped test cases and scripts to documented requirements
• Identified, reported and recorded defects
• Experience performing Peer Review of Requirement documents and testing documents.
• Conducted functional test activities, reported status of test cases results.
• Demonstrated experience evaluating vendor products, and making recommendations to purchase hardware and software, coordinating installation and providing backup recovery.
• Demonstrated experience to developing and monitoring policies and standards for allocation related to the use of computing resources.
• Demonstrated experience performing the tasks including installation, configuration, customization reconciliation, data migration, and end-user training required for an upgrade to BMC Remedy.
• Experience performing modifications and or configurations of the BMC Remedy modules, forms, workflow, interfaces and any other configurations required to support operations as directed.

Confidential, Atlanta, Georgia

UPS Mail Processor

Responsibilities:

• Demonstrated the ability to handle multiple tasks simultaneously.
• Supported UPS Mail Processing operations managing and performing a variety of tasks.
• Sorted and classified all outgoing mail according to postal regulations (foreign and domestic) for all classes of mail.
• Excellent communication skills (written, oral, and interpersonal) with multiple levels of the organization and external customers.
• Strong facilitation and conflict resolution skills and strong leadership skills.
• Searched various name and address files and directories to locate addresses; label, sort, and prepare catalogs, brochures, and other publications for shipment according to postal regulations and national ZIP scheme; maintain all bulk-mail and second-class accounts with the Post Office.

Confidential, Atlanta, Georgia

Data Entry Operator

Responsibilities:

• Performed data entry and information processing support to ensure the smooth and efficient handling of critical information.
• Worked to track all defects discovered and tracked to closure.
• Performed general receptionist/customer service duties and typed a variety of correspondence for a department or a facility.
• Took telephone messages for the staff, greeted visitors to the facility, answered questions and direct them to the appropriate individuals.
• Performed other clerical duties, including collecting mail to process and individual tax and business returns.
• Demonstrated experience evaluating vendor products, and making recommendations to purchase hardware and software, coordinating installation and providing backup recovery.
• Demonstrated experience to developing and monitoring policies and standards for allocation related to the use of computing resources.
• Demonstrated experience performing the tasks including installation, configuration, customization reconciliation, data migration, and end-user training required for an upgrade to BMC Remedy.
• Experience performing modifications and or configurations of the BMC Remedy modules, forms, workflow, interfaces and any other configurations required to support operations as directed.

Confidential, Springfield, Virginia

Configuration Management Specialist Release Manager/Systems Engineer

Responsibilities:

• Expertise in Client Server, Mainframe, SAP, and Distributed systems, understanding of SDLC especially of Release, Change, and Configuration Environment with Build Management.
• Migrated application programs and updates to Test, Production, Certification, and Training environments.
• Established key working relationships and interpersonal communications across broad and diverse teams, including multiple components within CBP such as BEMS, PSPO, and ENTS.
• Functioned as the liaison between CBP components to ensure smooth and timely software product delivery.
• Experience with ITIL V3 based change management and service management processes, controls and standards.
• Assigned Release Management (i.e., deployment) duties that supported the enterprise change control of Serena PVCS Dimensions.
• Basic understanding of data sources, database tables and structures, and reporting tools used for report generation /web publishing.
• Provided planning, scheduling, and control of release migrations, ensuring data integrity and proper versioning.
• Identify configuration items, audit changes made, and manage configurations throughout the software development lifecycle.
• Liaison between the project team, facilitating software defects identification and resolution.
• Ensure versioning of configuration items were selected for change or implementation, create and document CM procedures.
• Augment the Customer Service Center as scheduled or needed. Monitored help desk, created, and validated Remedy change tickets for customers.
• Tracked all open change requests for the program.
• Troubleshoot application problems during deployment activities.
• Generated Crystal reports from Serena PVCS Dimensions tool in compliance within CMMI methodology.

Confidential, Reston, Virginia

Computer Operator Specialist/Systems Engineer

Responsibilities:

• Received Top Secret Clearance with a Single Scope Background Investigation, while awaiting the required clearance to work onsite, I took several networking classes to enhance my ability in the computer field. Attended UNIX classes and utilized the CM tool, ClearCase, TSO and other mainframe capabilities.
• Learned strong technical knowledge in UNIX operating system, System design and integration.
• Acquired strong UNIX Shell Scripting experience (KORN).
• Experienced in informatics ETL
• Learned and simulated Basic SQL skills
• Strong communication skills
• Ability to multi-task

Confidential, Fairfax, Virginia

Production Control Specialist - IT Technician III

Responsibilities:

• Supervised four resources working in the computer operations department.
• Managed shift assignments to ensure balanced workloads and proper levels of coverage.
• Worked on various teams to design and test new systems.
• Maintained various mainframe systems and providing assistance I production control and operations personnel to solve production problems.
• Planned, organized, assigned, and evaluated completed tasks for the team.
• Assisted with securing signatures on all required documents.
• Track and audit outgoing material for accuracy and distribution to appropriate users of the company.
• Extensive experience with MVS/ESA, OS/390, batch and on-line JCL, and CICS
• Organized a documentation tracking process for SharePoint and helped ensure completion of all documents.
• Responsible for analyzing input for daily scheduling of computer batch processing.
• Monitored the Help Desk and logged incident tickets for system/equipment repair.
• Provided support for equipment maintenance and all processes.
• Assisted with weekly program status reports.
• Functioned as the liaison between business units to guarantee to ensure smooth and timely software product delivery.