SUMMARY:

• Microsoft certified IT Specialist, Seasoned Analyst Consultant with over 13+ years in the IT industry with a well - rounded resume in Business and System Analysis, Object oriented programming & Infrastructural domain knowledge. Possess Outstanding Communication skills along with core technical and functional expertise besides paying attention to detail to each of the Client’s very needs.
• Experienced in all phases of the SDLC including analysis, design, implementation, testing and deployment in software methodologies like Agile, scrum and waterfall methodologies.
• Have in-depth understanding and hands on experience on programming and database concepts.
• Work very well in a team setting by interacting with developers, testers, DBA’s, managers and the LOB.
• Working very closely on a one on one with the Scrum Master and the Product Owners on a daily basis and have filled their shoes in their absence by representing the team on behalf of them.
• Have worked in critical, stressful and time-sensitive fast pace Environments.
• Played the role of a mentor for a team of 5 Jr. BA’s.
• Have extensive experience working on onsite-offshore model by working with offshore teams and coordinating tasks and deliverables.
• Worked extensively on Client/Server, Internet / Intranet applications using .Net & Java Technologies.
• Well versed with working with ETL tools and several Reporting tools.
• Experienced in Change Management, Configuration Management, Problem & Release management.
• SQL Certified and have hands on experience writing queries against several Enterprise Data Bases.
• Analyzed and communicated stakeholder needs by translating business needs into software requirements.
• Have worked on gap analysis continuously automating and improving Business Processes.
• Expertise in Business Modeling and proficient in creating Wireframes/Mock-up Screens.
• Expertise in Requirements Gathering through direct user interviews and workshops.
• Initiating JAD sessions with Business users and Dev team to drive out detailed business requirements.
• Exceptional Documentation Skills for writing Use Cases and Functional Requirement Documents as well as for creating UML diagrams, Activity diagrams and business process flow diagrams.
• Written detail test Cases and interacting with QA / Dev teams and assisting during UAT and SIT.
• Have worked on multiple migration and integration projects.
• Well versed with Service Oriented Architecture and worked with huge teams delivered enterprise level services (REST and SOAP).
• Helped in formulating the Disaster Recovery Plan (DRP), AS-IS and TO-BE documentation.
• I am highly cross functional and like to consider myself as a utility player, capable of doing whatever it takes and is necessary to get the job done right.

TECHNICAL SKILLS:

Programming/Scripting Languages: JavaScript, VBScript, C, C++, C#, VB.net, UML

Databases: SQL Server, Oracle, PeopleSoft, DB2, TerraData, MS Access etc.

Technologies: . NET, Java, SharePoint, Salesforce (SFDC), MS Office, SOA, TIBCO, Web Services (SOAP, REST), CSS, XML, JSON, Angular JS

Tools: TOAD, AS400, Mainframes, MS Visual Studio, SSIS, SSRS, Cognos, Tableau Informatica (ETL), Clearcase, ClearQuest, Remedy, APIGEE

Requirement Management Tools: IBM DOORS, JIRA, CONFLUENCE, Rational Requisite Pro, Rally

Testing Tools: HP ALM, SOAP UI, Ready API, POSTMAN

HealthCare Related Skills: EDI, HIPAA, Medicare, Medicaid, Part A/B/C&D, Healthcare Transactions (834,276,277CA, 999 etc.), Echimp, pro32, Infoman, Confidential SpecBuilder

Miscellaneous: Remedy, New Relic, Tivoli, Gomez, CyberArk, Splunk, TFS, VMware

Operating Systems: Linux, Unix, Windows, Mac

WORK HISTORY:

Confidential

Technical Business Systems Analyst Consultant

Responsibilities:

• I am a FULL time employee of Confidential.
• Below is the list of all the clients I have been contracting for, throughout my employment.

Confidential, Hanover, MD

Integration Systems Analyst

Responsibilities:

• Been a part of the SOA (Service Oriented Architecture) team enforcing best practices for services (REST and SOAP).
• Worked on the enterprise data extensively and analyzed complex data.
• Have been a part of the Integration team gathering requirements in order to provide Enterprise level Services across the company.
• Worked in a 100% agile environment and very closely with Product Owners and Scrum masters and users on a daily basis.
• Have been a part of the design sessions prior to development and worked closely with the Enterprise/Solution Architects.
• Handled responsibilities on behalf of the Scrum master/Product Owner as and when needed.
• Have initiated analysis during the ingestion of large data sources like ‘genomes’ data in order to build foundation of geo related services.
• Have worked in a SALESFORCE/Java Environment and gathered requirements for REST Services.
• Have extensive knowledge on SOAP& REST services.
• Have worked with Salesforce environment working on custom objects and querying SFDC for data.
• Worked closed with Salesforce architects and developers to gather requirements to develop services for Salesforce consumption.
• Analyzed and written requirements not just to address a specific problem but keep the services as generic as possible so they can handle future foreseeable requests from the users already.
• Involved in converting existing applications over to Salesforce and older version of services to newer versions while supporting older versions.
• Extensively used JIRA and CONFLUENCE to gather and document Integration requirements in order to develop and maintain services.
• Used sequence Diagrams to describe flows and several other UML diagrams as and when needed.
• Working with the TIBCO developers to get them very specific requirements and provided complex queries involving multiple joins, CIS Views for their specific operations.
• Have extensive knowledge in APIGEE and used it to wrap services to provide better level of authentication/Authorization and monitoring capabilities there by increasing security.
• Fine-tuned SQL statements and delivered the SQL statements as part of my deliverables to the developers.
• Assisting developers/testers throughout the sprint and clearing road blocks ensuring successful sprint completions and ensuring the sprint velocity and burn down charts look ideal as much as possible.
• Had to wear multiple hats and learn new skills as part of being cross functional.

Confidential, Herndon, VA

Sr Requirements Analyst

Responsibilities:

• Have worked in the OSPRII team within Confidential in the Mortgage Loan Servicing division and helped in requirements gathering for the Confidential side of the mortgage loan servicing side of the application.
• Understood the existing process and all the impacts of the upstream and downstream systems.
• Gathered the business requirements from the end users and converted high-level business requirements into technical requirements for the Dev teams.
• Have analyzed the Re-performing Loans Attributes and have worked together with the business and the developers closely to come up with discussion on how the current process works and do the impact analysis.
• Have done the context diagrams and worked with several UML Diagrams.
• Have interacted in several JAD Sessions providing feedback and have gathered requirements.
• Have used DOORS extensively to document several documents for the team.
• Have created several Interface Documents, Scope documents etc. and have conducted several internal Review Sessions before final stakeholder review sessions.
• Have analyzed how the Screens, Exports and Reports are impacted by new attributes that are coming in as a part of the new Release.
• Have understood the existing process by going through existing documents and talking to the business and the development teams and conducting Interviews, questionnaires, user observation, brainstorming, user stories etc.
• Have involved several technology teams in-group sessions as and when necessary.
• Doing GAP Analysis and working on tight deadlines to deliver quality requirements for all the scope items and worked in challenging environments.

Confidential, Columbia, MD

Sr Business/ Operations Support Analyst

Responsibilities:

• Worked in one of the most crucial, high visibility environments and working to resolve issues in a high stress work environment.
• Performing risk/gap analysis and providing both short- and long-term mitigation strategies.
• Worked as a SME in resolving some issues related to certain CR deployments.
• Gathered business requirements and translated them to team specific technical requirements from various teams about migration from one environment to the others.
• Providing incident management, including troubleshooting active incidents, delegating tasks, gathering and analyzing data to make informed action plans and worked on Root Cause Analysis.
• Was responsible for leading activities in the project. Duties include maintaining overall command and control, incident management, initial triage of events, categorization and prioritization, directing troubleshooting activities, technical and executive escalations, problem management, supporting change control, and mentoring of the operations team members.
• Served as one of the Project Lead and of the Marketplace Systems along with gathering new requirements for new entities. Was responsible for monitoring systems supporting and several other supporting systems.
• Knowledgeable to identify and classify incidents based on the frequency of occurrence and impact.
• Worked on integrating several environments and doing Data mappings across different platforms.
• Was responsible for providing key leadership with status updates and maintaining them as appropriate.
• Help feed and generate reporting (Trend analysis etc.) by populating key metrics and submitting the Reports to the white house for WHITE HOUSE CTO.
• Have checked and performed overnight tests during downtime with maintainers and have ensured DNS failover happens successfully by monitoring the network traffic.
• Used New Relic extensively to look at all the marketplace activity and drill down into transaction level and ensure the behavior and latency is not affecting the market place.
• Used Tivoli systems to monitor server health.
• Used Splunk extensively to query and drill down into prod systems.
• Worked with SSA, IRS, Experian and coordinated working with the states and many government services across the United States.
• Involved in the Change Coordinate meetings to ensure successfully delivery of scheduled tasks.

Confidential, Reston, VA

Sr Business System Analyst/ Change Management Analyst

Responsibilities:

• Worked in a team to build and maintain the processes for an enterprise Confidential for Confidential .
• This includes working with various infrastructure teams to maintain their configuration items and working with the development teams to maintain the relationships between their applications and their infrastructure.
• Helped in building automation which helps provide the various areas of the Service Management team with knowledge more efficiently, which in turn will allow Service Management to provide better services to the other organizations.
• Helped in quarterly certifications of all the 650+ applications, which involved creating work orders, change requests, incident tickets as needed and monitor them and close them accordingly.
• Converted Business Requirements to Technical requirements from JAD sessions.
• Create scheduled jobs that run issue free and report the results to the appropriate groups and answer and educate them and answer all their queries.

Confidential, Columbia, MD

Sr Business Analyst

Responsibilities:

• Involved with the Confidential team in analyzing the Confidential CRs and maintainer CRs from Infoman and echimp.
• Good working knowledge on how to analyze and write test cases for each change request and identify the risks and issues associated with it in the Fiscal Intermediary Standard System (FISS).
• Daily routine includes being actively on call with the Confidential and the maintainers to discuss active issues about the CR’s and the showstoppers and working affectively to get answers in time to be on schedule to avoid last minute chaos.
• Good knowledge on how to write test cases for each change request in detail and identify the risks and nail the problem behind the origin of each CR.
• Work with the maintainer and report all the possible defects and open QCNs and work with them to track and resolve them.
• Worked with EDI claims and 834/ 999 /277/277 CA/276, 835s.
• Can easily and comfortably browse through the whole FISS mainframe screens and look for all the jobs run and the reports and read all the EDI and understand them.
• Very good knowledge about PRO 32 and build claims with situational loops and required loops for both FISS (Part A) and MCS (Part B).
• Expertise in Confidential SpecBuilder to modify claims and add situational loops to do negative and positive testing.

Confidential, Park Ridge, NJ

Web Operations Analyst

Responsibilities:

• Worked with different business users at Confidential to help the team from the Requirements standpoint for Confidential and eventually was involved in gathering Business and Functional Requirements.
• Used Google Ad words and several other tools to help the SEO Team in Confidential improvise their functionality.
• Maintained and monitored project progress and status through MS Project.
• Created Use-Cases and Business Use-Case Model after accessing the status and scope of the project and understanding the business processes.
• Created requirements analysis and design phase Artifacts.
• Undergone various phases like analysis, design, functional and technical specification, coding, testing and document preparation.
• Extensively used IBM DOORS to document all the business documents and have conducted several rounds of reviews within the project and then in the program level.
• Cost/Benefit Analysis of the impact of the overall project
• Acted as a liaison between the business and the Dev Team.
• Have used several monitoring tools like Gomez etc. to know the impact of the site in all locales.

Confidential, Jacksonville, FL

Healthcare Business Analyst

Responsibilities:

• Worked with different business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements.
• Modules assigned consisted of HR based Operational Reporting and Analytical Reporting, Driver's License, Driver's Improvement and Dealers module.
• Extensive interaction with offshore team to get work done.
• Documented the AS-IS Business Workflow adhering to UML standards.
• Facilitated JAD Sessions for gathering requirements from SME’s.
• Played the role of a mentor for a team of 3 Jr. BA’s.
• Used Rational Clearcase and Rational ClearQuest for Source code management & bug tracking respectively. Created highly integrated modules using the SOA architecture.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Performed Functional & GUI testing to ensure that the user acceptance criteria are met.
• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.

Confidential, Simi Valley, CA

Sr Programmer Analyst

Responsibilities:

• Design & Develop UI, Business and Data Access Layers for the Loan Modification Type System.
• Using AJAX technology across the pages, thus reducing the number of round trips to the server per page and improved user experience.
• Creating Web Services on top of Data Access Layer, Deploying & Calling them from Business Layer of the Application.
• Creating Stored Procedures, writing queries for SQL Server.
• Involved in Database design, creating tables and defining relationship between tables.
• Integrated multiple web applications in to a Portal structured website. Portal provides various functionalities like Authentication, Authorization, Navigation and Themes etc.
• Worked closely with the Client and gathered requirements from the Business Analyst and Business Users.
• Interacted with all levels of Teams including Business Managers, Technology Delivery Manager, Service Delivery Manager, Change Manager, Project Managers and Team Members.
• Created Use-Case Diagrams, Class Diagrams, Sequence Diagrams using MS Visio.
• Involved in all phases of Testing including Unit/Component, System Integration and User Acceptance Testing, Analyzing and fixing the bugs.
• Involved in Production Support and helped resolve issues.

Confidential, Plano, TX

Programmer Analyst

Responsibilities:

• Interacted with business analysts to resolve functional issues and technical implementation considerations.
• Interacted with offshore team to discuss the application flow and technical discussion.
• Written stored Procedures and User defined functions using SQL Server 2005.
• Designed and developed advertising engine using C#. NET.
• Extensively worked on SQL Cache dependency to improve the performance of the application.
• Extensively worked on Master Pages and created Web User Controls for Code reusability.
• Created XML documents consisting of Advertising data using C#. NET to feed Advertising Engine.
• Written JQuery Scripting, JSON, and executed from C# server side code.
• Used JQuery and JavaScript for Cross Browser validation validated IE6.0, IE 7.0 and Firefox.
• For front end development actively used C#, ASP.Net, CSS, JavaScript and AJAX.
• Supported maintenance of application and interacted with team members.
• Extensively used Enterprise Libraries for exception handling.
• Used Visual TFS version control to maintain versions and safe code.