SUMMARY:

• Highly accomplished Senior Business Analyst and Project Team Lead with a track record of managing complex IT projects and exceeding expectations.
• Practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• I support the on - going of management of all current business processes across multiple applications while coordinating and managing a project of 25 or more project members across the country.

TECHNICAL SKILLS:

• Proficient in: Microsoft Visual, SAS, HTML
• Familiar with SQL, .NET, VBScript, SAP Applications, Visio
• Microsoft SQL Server and Microsoft Access
• Platform Microsoft XP, Windows 7, 13 and Suite
• HP Quality Testing Application
• DOORS
• Mavent Expert System
• Workflow Technology
• Relational Databases
• AGILE/SCRUM Methods
• SDLC/Waterfall
• Application Lifecycle Management Tools and Processes

PROFESSIONAL EXPERIENCE:

IT Compliance Coordinator

Confidential, Beaumont, TX

Responsibilities:

• Serve as a liaison to all areas where Electronic and Information Resources are developed or procured and provides compliance guidance for new and existing technologies, including software, hardware, web-based applications and documents.
• Ensure that Confidential is committed to meeting the state agency’s Electronic and Information Resources policy as it relates to technology and the accessibility for staff and members of the public with disabilities.
• Conduct IT compliance awareness training that periodically educates the end-user community on the relevant IT compliance requirements with the following:
• Perform administrative functions which include assessing applicable resources, recommending compliant resources, documenting findings, facilitating approvals or exceptions and developing corrective action plans.
• Participate in planning, directing, and coordinating operational and/or procedural matters to meet goals and objectives of a comprehensive campus wide plan.
• Aid in developing, implementing, and monitoring standardized compliance practices for procurement and essential university business processes.
• Participate in training and professional development sessions.

Business Analyst III/Project Team Lead

Confidential, Dallas, Texas

Responsibilities:

• Served as a liaison and facilitator between technology application support resources and numerous business units it supports.
• Involved in SDLC phase of requirement analysis, design, and development on in-house applications.
• Successfully used Agile/Scrum method for gathering requirements and wrote User stories, documented user stories that allowed for Story Point discussions to analyze the level of effort on project specifications.
• Assessed business operations and processes of offices or business units to understand process procedures, information flows, hand-offs, decisions, and communication pathways.
• Interacted on a daily basis with project teams that could include 70 or more personnel to ensure all business policies were followed strategically and in a timely manner.
• Partnered and communicated effectively in a team environment with 30 + consultants, developers, and other project team members to gain a deeper understanding of the software requirements.
• Worked extensively with the QA team for designing Test Plan and Test cases for the User Acceptance (UAT) validation.
• Participated and helped with dividing the development of the application enhancement into iterations.
• Contributed in daily Scrum, Sprint meetings, and Sprint reviews.
• Facilitated formal technology project meetings with stakeholders, project managers, developers, and system analyst to ensure appropriate sign-offs were gathered and accepted.
• Consulted with internal and external clients to identify business needs related to implementation, support, and process improvements.
• Lead cross-functional development teams of more complex initiatives, coordinating external and internal resources to support on-time delivery.
• Supported project management, unit automated testing groups, and system test for conformance.
• Provided application support and business data analysis.
• Critically evaluated data and/or information from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted low-level information.

Team Lead Manager/Loss Mitigation Analyst

Confidential, Irving, Texas

Responsibilities:

• Managed the day-to-day operations of numerous loss mitigation teams of 25 or more individuals.
• Developed strategies for loss mitigation teams that enabled the credit division to reach its goal.
• Provided necessary training to individual team members.
• Monitored team members’ customer service quality levels to ensure the training provided is being put into use appropriately.
• Created reports to update the department and/or division of the team’s accomplishments and progress while distributing the reports to the appropriate personnel.
• Mitigated credit losses up to $22 MM within acceptable range by fully using applicable alternatives to cure delinquencies.
• Possessed the ability to identify training opportunities to increase mortgage knowledge and enhance customer willingness to continue to pay their debt.

Lead Account Manager/ Branch Account Executive

Confidential, Starkville, Mississippi

Responsibilities:

• Provided excellent customer service when providing financial assistance.
• Coordinated with internal and external customers.
• Motivated and created a team environment of trust, open communication, creative thinking, and cohesive team efforts.
• Familiarized the team with customer needs, specifications, design targets, and the development process.
• Assisted the Finance and Sales staff during RFP process and delivery of final proposals.
• Ensured deliverables were prepared to satisfaction.
• Underwrote personal and mortgage loans above monthly required goals.
• Took on additional reasonable duties as requested by Branch Manager.
• Performed all necessary collection activity, while maintaining low delinquency rates each month end.
• Met and exceeded monthly goals per district level requirements.
• Traveled to industry conferences, banquets, and meetings serving as company representatives at client events.

Team Lead/Customer Account Representative

Confidential, Irving, Texas

Responsibilities:

• Received inbound and outbound calls to account holders; Oil & Gas credit cards: Phillips66, Conoco, Sunoco, Texaco, Citgo, and Shell credit cards.
• Provided status reporting of team activities against program initiatives.
• Kept 25 + unit managers and product committee members informed of task accomplishments, issues, and status.
• Established meeting times, places, and agendas.
• Served as a focal point to communicate and resolve interface and integration issues.
• Performed all aspects of underwriting and due diligence including approval of new credit requests and credit line increases and/or renewals for existing customers for assigned accounts.
• Reviewed and analyzed accounts receivable aging reports.
• Discussed solutions with account holders to resolve the past due amounts.
• Monitored account holder request for credit limit increases and/or approvals.
• Submitted orders through system database for release and identity root cause of hold situations while minimizing the point of sale crisis.
• Initiated communications to account holders with past due balances.
• Documented account holders disputes and all other related payment inquires.