PROFESSIONAL SUMMARY:

• Proficient Business Analyst with experience in healthcare and pharmaceutical/life science domains.
• Excellent Business analysis skills and strong knowledge of software development cycle ( SDLC ) utilizing waterfall, RUP and Agile methodologies.
• Extensive experience working in conjunction with HIPAA, EDI (837 Electronic claim), EHR, Clinical trial, FDA regulations like 21 CFR part 11 and HL7 teams to meet all compliances.
• Strong Knowledge of all phases of Clinical trial, Pharmacovigilance, Pharmacodynamics and Pharmacodynamics (PK/PD) business process/Workflow, Medical terminologies, Medicare, Medicaid and Claim processing system.
• Experience in Requirements Planning and Management, Requirements Gathering, Requirements Analysis, Validation and creating Business Requirement, Functional and Non functional Requirement documents.
• Experienced in conducting Joint Application Development (JAD) sessions to converge early toward a design acceptable to the customer and feasible for the developers and to limit a projects exposure to the forces of change.
• Extensive success in translating business requirements and user expectations into detailed software specifications employing Unified Modeling Language (UML).
• Excellent in performing Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Dexterous in Business Process Modeling using Rational Rose 2002 in combination with UML 2.0 Diagramming techniques - Analyze and document requirements using graphic and text based techniques such as activity diagrams, class diagram, use cases, user stories, to create requirements deliverables
• Expert in broad range of technologies, including business process tools such as Microsoft Project, MS Access, MS Visio, technical assessment tools such as Data Warehousing concepts.
• Experience in maintaining a Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely updates.
• Mentored/Set up daily, weekly and monthly meetings with internal developers and junior business analysts to ensure internal programmers(team) have accurate detailed information and are on target with project objectives
• Proficient in facilitating User Acceptance Testing (UAT) with the stakeholders and the business users.
• Possessed excellent communication skills, presentation skills and leadership skills coupled with a keen analytical aptitude. Equally successful in maintaining quality process requirements with a great sense of responsibility in execution of any work that is assigned.
• Experienced of working in big groups with strong team collaboration, small teams with tight deadlines and on individual assignments requiring great focus and perfection.
• Self motivated, diligent, ability to adapt to new environments and situations quickly, good grasping ability, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

PROFESSIONAL EXPERIENCE:

Confidential, New York

Business Analyst

Hardware/Software: MS office Suite (Word, Excel, Power Point), MS Visio, SharePoint

Responsibilities:

• Integrally involved the most highly visible collaborative programs of federal and state government and Department of Health- Patient centered Medical Homes (PCMH), Heal 17, and Health Homes.
• Worked for the better integration and coordination of activities of 11 acute care hospitals, a robust network of primary care community health centers, nursing facilities, a home health care agency, and dozens of specialty services. Studied the ongoing operations, performed gap analysis and made recommendations for qualitative and service improvement.
• Coordinated with Information Technology team to develop and upgrade Electronic Health Record (EMR) system for better patient information communication between various medical facilities, primary care center, social service centers, and behavioral and mental health facilities.
• Worked on operational flow for PCMH program and made recommendations to streamline the process, improve patient care while retaining long term cost of treatment of chronic illnesses.
• Actively organized workshops to motivate medical professionals and communicated the need of getting involved in the organizational initiative to provide more preventive care.
• Actively communicated the need to change from paper based system to computer based entry of patient’s health record to improve revenues- organized workshops for the same, resulting in an improvement in reimbursement and reduction in duplication of services.
• Proactively communicated status of key activities, risks, and issues to the manager as needed.
• Collaborated with clinical facilities, and administrative department to develop online manuals for standard operating procedures, template for case management and training of paramedics to streamline the standardize the system.
• Implemented five key aspects of HIPAA regulation - Transactions, Identifiers, and Codes, Privacy and Security Non-Compliance issues and penalties.
• Authored Business Requirement, Functional and Nonfunctional Requirement documents.
• Maintained a strong awareness of policies, procedures and workflows in the various functional clinical and business areas through reminders, meetings and regular group mails.
• Used Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, State flow Diagrams and Sequence Diagrams and wrote effective user stories.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users.
• Managed Traceability matrix to trace Business Requirements, Functional Requirements and Use Cases.
• Created and overseen the test plan and UATPs (User Acceptance Test Procedures).
• Identified opportunities for business process improvement and initiated efforts to make improvements and Problem resolution.

Confidential, Lawrenceville, NJ

Business Analyst

Hardware/Software: MS office Suite (Word, Excel, Power Point), MS Visio, SharePoint, R, .Net, HP Quality Center, Oracle 11.2g, HP Quality Center, SQL

Responsibilities:

• Gathered Requirement for Safety Evaluation-Toxicokinetic (DSE-TK) and Clinical Pharmacology & Pharmacometrics CP&P group through workshops, meetings and emails.
• Interacted with business users for better understanding of individual subject areas and modified specifications to reflect accurate user needs.
• Analyzed the present system (eToolBox), and recommended business on alternative workflows/business process for the future system (PAMS) for improved system efficiency and end user satisfaction.
• Scheduled and lead review meetings/workshops with Subject matter experts and business users to ensure that the system development is as per the user satisfaction, delivered PowerPoint presentations to explain concisely the most recent updates/progress.
• Authored Business Requirement Document (BRD), Functional Requirement Document (FRD) and Detail Design Document.
• Analyzed and documented requirements using graphic and text based techniques - activity diagrams, class diagram, use cases, user stories, to create requirements deliverables.
• Communicated effectively with developers (Both onsite and offshore) and ensured the user requirement are clearly communicated to them.
• Managed Project documents (store, share, update, versioning) on SharePoint.
• Used Microsoft Vision to develop flowcharts and mockups for User Interface requirements.
• Conducted review session with development team to assure the software meet accurately to the business needs.
• Performed analyst testing of the reports generated to ensure that the output meets the business needs and BMS standards for FDA submission. Kept a log of all issues identified and followed up with the development team for its rectification.
• Verified that the application supports compliance with all applicable regulatory requirements including 21 CFR Part 11 (FDA’s Electronic Records; Electronic Signatures; Final Rule).
• Authored training manual for business users to facilitate their step by step learning of the new software.
• Developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely updates.

Confidential, Hartford, CT

Business Analyst

Hardware/Software: Unified Modeling Language, Oracle 10g, RUP, MS office Suite, MS Project, MS Visio, SQL Plus, Rational Requisite pro

Responsibilities:

• Gathered system requirements from various functional departments with document, surveys and interviews.
• Interacted with business users and subject matter experts (SMEs) for better understanding of individual subject areas and modified specifications to reflect accurate user needs.
• Conducted JAD sessions with end user community ensuring that the software addressed all business needs.
• Developed RUP Analysis Model using Object oriented concepts that includes entity classes, use case diagrams and sequence diagrams, with the help of Rational Requisite Pro, to enable developers and other stakeholders for a clear comprehension of the business process.
• Developed Requirement Traceability Matrix to find out if the current project requirements are met and ensured its timely update.
• Implemented five key aspects of HIPAA regulation - Transactions, Identifiers, Codes, Privacy and Security, Non-Compliance issues and penalties.
• Involved in preparing the Methodology document for the HIPAA implementation.
• Closely followed up with Business users, mangers and developers to make sure deadlines are meeting.
• Addressed production, User Acceptance Testing (UAT) issues, proper action was taken accordingly based on priority and requirement.
• Worked closely with the UI team to model the screens, which met user, defined requirements and also company standards.

Confidential, Boston, MA

Business System Analyst & Quality Analyst

Hardware/Software: Proprietary multi-tiered client-server architecture for transaction processing, Team Track 5, MS Word, MS PowerPoint, Java, Oracle and Unix Operating Systems, .NET 3.0, SQL server 2000, 2005(SSRS).

Responsibilities:

• Gathered user, business requirements through interviews, surveys, prototyping, and UI (User Interface). Analyzed and prioritized the gathered requirements that must be included in the developing software.
• Planned and defined system requirements, created Use Case Diagrams, Activity Diagrams, Sequence Diagrams for respective requirements using MS Visio.
• Prepared Logical Data Models that contained set of diagrams, Business Requirement Documents, supporting documents, essential business elements, detailed definitions, and descriptions of the relationships between the actors.
• Involved in transition of logical data models into the physical database design and recommended technical approaches for good data management practices.
• Involved in database design to accommodate and organize the required customer data to generate quotes for customers.
• Performed Unit testing using the Team Track debugging tool, job monitoring, SQL queries supporting functional, UAT, regression, and performance testing.
• Created test cases and test scripts to check the functionality of application (UAT).
• Performed manual front-end testing to check all functionalities of different modules.
• Suggested measures and recommendations to improve the current application performance.