SUMMARY:

• More than 8+ years of extensive experience as business analyst, which includes assignments related to different phases of SDLC involving in Project Management and Implementation, Planning and Scheduling, Requirement gathering/analysis, end to end design, development (floor level functionality clarifications), testing (requirement traceability matrices, system and functionality) and utilizing quantitative and qualitative skills.
• Excellent domain knowledge and experience in Med, Finance (Mortgage, Loan, Insurance), Investment Banking, internet banking/web applications.
• SAS experience includes detailed knowledge of statistical analysis of financial, marketing and health care data and in the production of reports, tables, graphs and listing.
• Experience in analyzing the business requirements for Enterprise Resource Planning (ERP) software and coordinating with the ERP Oracle team.
• Proficient in leading Requirements Gathering process via different elicitation techniques such as client interviewing, requirements workshops, Interface Analysis, Prototyping, Survey/Questionnaire, Focus groups, job shadowing, document analysis.
• Coordinated with architects in various architectural designs like conceptual design and logical design.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans&, Test Case scenarios.
• Extensive experience of Rational Unified Process (RUP), UML, XML, HTML, SQL and Stored Procedures
• Worked closely with users to gather requirements for SOM; Transportation and Finance/G/L; A/R and A/P
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD),Business document, Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Excellent skills in analysis, design, development, and implementation of ETL and reporting components.
• Involvement in Data/Dimensional Modeling, Data Extraction/ Transformation/ Loading (ETL) and Business Intelligence Reporting using Tableau.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel(Pivot table, v - look up), MS Access, MS Visio,iGrafx technical assessment tools, Microstrategy Data Warehouse, DAM, Data Modeling and Design.
• Experience in tools like Rally, Jira, Jama Contour and Rational Requirements Composer for requirements gathering and managing.
• Extensive knowledge in using methodologies such as APM (Agile Project Management) and OOAD (Object Oriented Analysis and Design) .
• Experience in developing Requirement Traceability Matrix (RTM), conducting SWOT analysis, GAP analysis, Cost Benefit analysis, User Acceptance Testing (UAT) and ROI Analysis.
• Excellent communication, interpersonal skills. Quick learner, versatile, adaptable and process -oriented with high customer orientation.

TECHNICAL SKILLS:

Programming Languages: C, C#, Java, SQL, PL/SQL,XML,DAM,API,XSD

Data Base: SQL Server, My SQL, Oracle, MS-Access

Operating Systems: MS-DOS, Windows98/NT/2000/XP/Vista/7/8

Modeling Tools: MS Visio, Rational Rose, Rational Clear case, Rational Requisite Pro,iGrafx

Reporting Tools: Crystal Reports, SSRS, SSIS

Bug Tracking Tools: Quality Center, Rational Clear Quest

Processes/Technologies: Rational Unified Process (RUP), Waterfall, Agile

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop, Axure

Business Skills: Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling & Analysis, Technical Requirements Development, JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact analysis

Business/Technical Documentation: Business Case Development, Process Flows & Navigation Maps, Wire frames / Storyboards, Test Plans, Test Scripts & Test Cases, Usability Analysis

PROFESSIONAL EXPERIENCE:

Confidential, FRAMINGHAM, MA

Sr. Business System Analyst/ Scrum Master

Responsibilities:

• Comprehend and analyze the business case for the project and conducted GAP Analysis to understand the limitations of the existing system and contributed to the design of the future system.
• Gather, analyze, and document high level business requirements from the business owners and stakeholders by using different elicitation techniques like JAD Sessions, Interviews, Job-Shadowing and Brainstorming Sessions and managing the same using Rally tool and Jama Contour integration with Rally tool.
• Created artifacts like Business Document, Business Requirements Document (BRD), Functional Requirements Document (FRD/LLD).
• Proactively analyzed areas of SOM; Finance and Transportation as continuous system support for users.
• Handle delivery and monitoring of SEM and PPC campaigns
• Responsible for creating artifacts for Rational Unified Process (RUP) - use cases, system architecture document using UML, supplemental requirements document, architecture diagrams; verifying technical production infrastructure; designing and executing performance tests and documentation.
• Complete product configuration and setup, unit and integration testing, define test scripts, defect resolutions, process flows and end user training.
• Create, review and maintain detail Functional Documents like MD50s, MD120s and BR100.
• Logged and tracked the defects using HP Quality Centre by creating an error repository and managing it.
• Created Requirement traceability matrix (RTM) in excel and then use that in JIRA to map all the Task ID of a particular requirement for tracing the test cases back to the requirements,also used Jama Contour as part of update to JIRA.
• Involved in the Business Process Modelling (BPM) and designed business models using UML diagrams - Use Case, Sequence diagrams and Activity diagrams and ER diagrams in MS Visio.
• Analyzed requirements wrote User Stories and managed Agile Lifecycle in Team Foundation Server (TFS) and JIRA from planning to sprint deployment. Tracked and communicated team velocity and sprint/release progress.
• As a SCRUM Master, facilitated and time-boxed the SCRUM ceremonies (Sprint Planning Meeting, Daily Stand-ups, Sprint Review Meeting, Sprint Retrospective Meeting and Grooming Sessions)
• Follow up on Sprint backlog and effectively communicate both externally and internally within the team to keep posting progress to management and seek out approval or assistance whenever bottle neck issues prevail.
• Reviewed and assisted the team in functional testing of the application prior to demo in the sprint review meeting and maintained the Sprint and Release Burn Down chart charts to keep track of the Sprint.
• Effectively manage change by deploying change management techniques such as Change Assessment and Impact Analysis and establish Change Control procedures using RationalClearQuest.

Environment: Waterfall-Scrum Hybrid, SQL server 2012, MS SharePoint 2013, Team Foundation Service, SSIS, SSRS,SSAS, MS Office suite, MS Visio, HP QC, Rational Clear Quest, XML, ASP.net, visual studio, IIS,C#, SOAP, web services

Confidential, Bellevue, WA

Sr. Business System Analyst

Responsibilities:

• Responsible for the full HIPAA compliance lifecycle from gap analysis, mapping, implementation and testing for Medicaid Claims.
• Conducted Joint Application Development (JAD) sessions among user community, stake holders and technical management; Developed project plans & schedules and managing changes.
• Utilized Rational Unified Process (RUP) to configure and develop processes, standards, and procedures.
• Perform competitor SEO research
• Evaluate and develop SEO tactics to drive best business outcomes
• Prepare reports and analysis of SEO/SEM activities and results-
• Responsible for creating Use case diagrams and process flow diagrams by using tools like MS-Visio and iGrafx.
• Had a clear understanding of Medicare (Part A, Part B and Part D) benefits, Coinsurance, Medicare Supplements, Fraud and Disputes as well as business processing.
• Responsible for multiple roles such as requirements gathering and solution development across the full insurance life cycle from CRM (marketing, sales, service) to underwriting & quoting, policy administration, commissions & broker management, claims, financial reporting and analytics for Property and Casualty division.
• Collaborated closely with solutions teams to resolve road-blocks and product defects over a period of 3 test cycles; used Quality Center, Remedy, and JIRA tools to communicate issues.
• Worked with Digital Asset Management(DAM) team in terms of uploading, downloading,applying metadata etc .
• Managed and facilitated meetings with B2B partners for projects dealing with systems integration, web services, API, JSON and XML data transfer.
• Supported QNXT modules initiatives in improving overall efficiency for Quality Standard and Claims Adjusting.
• Actively analyzed current business processes (Claims, Recipient eligibility and enrollment etc.) and worked with management to improve and implement enterprise solutions to ensure compliance
• Responsible for end to end implementation of Oracle R12 EBS Financial Modules General Ledger, Accounts Payable and Internet Expenses (I Exp)
• Involved with study of existing system, preparing the BRD100/ Functional (MD50), Technical (MD70) design document and Conversion Data Mapping Document (CV40) to extract data from legacy system into Oracle Applications open interface tables and for implementation of GL, AP and I-Expense
• Involved in designing, setup and configuration of Organization structure with chart of accounts, calendar and currency, SLA
• Used Rational Clear Quest to maintain and track the requested enhancements and changes by the stakeholders.

Environment: Rational Unified Process (RUP), .Net, Remedy, UML, Dreamweaver, Rational Test Manager, Rational Clear Quest, Windows, MS Office, HTML, Windows (all versions).

Confidential, Columbus, OH

Sr. Business System Analyst

Responsibilities:

• Involved in identifying the problem definition as part of continuous process improvement using Define, Measure, Analyze and Improve to support the business continuity of the organization.
• Established Requirements Traceability Matrix (RTM) using Rational Requisite Pro to trace the completeness of requirements
• Managed all online advertising campaigns, analyzed and oversaw all SEO efforts consisting of over 40 internal lead generation web sites.
• Involved in inventory, finance, and SOX audits
• Conducted Business workflow analysis, process analysis, SWOT analysis, cost-benefit analysis and Gap analysis to know the condition of the current system in use.
• Created overall big data strategy as part of core team.
• Used Unified Modeling Language (UML) to prepare Use Cases diagrams, process flow diagrams, sequence diagrams from the gathered requirements and created diagrams using MS Visio.
• Generated Burn down chart and tracked the status of the each sprint cycle for that release.
• Handled the Credit/Debit Activity of the clients. The major modules are Loan Transaction, savings Management and Recurring Deposit and Fixed Deposit Transaction systems for stakeholder interactions.
• Prepare the documents for CV-20 for the data conversion and MD-50 and MD-70 for the functional design and technical design.
• Involved in Setup of Account Receivables, Account Payable, Payments and General ledger.
• Defined Period Types, Accounting Calendar, Special Calendar, Currencies, Conversion Rate Types, Enter Daily Rates, Set of Books.
• Involved in Creating Customers, Profile Classes & Bank information.
• Involved in defining Application Rule Sets, Auto Accounting Rules.
• Involved in completing Setup procedures in various environments such as Development, Production and Testing.
• Documentation for User’s reference related to Order Management and receivable interface issues.
• Maintained Data Requirement Artifact to identify the characteristic of data type that is entered into the GUI interface
• Coordinated with architects to create test plan &Test cases for system testing.
• Developed the training schedules, user manuals and trained the business/end users.

Environment: Waterfall/Agile/scrum, Windows (98/XP/7/Vista/8), MS Office Suite (Word, PowerPoint, Excel, Outlook), MS Project 2010, Visio, UML, SharePoint 2010, SQL, HTML, XML, Mockup Screen, HPALM, HPQC,SQL server services.

Confidential, Cleveland, OH

Business System Analyst

Responsibilities:

• Worked directly with Risk Analytics/Users to establish Business Requirements, defined and documented core business process information, business rules, business entities and other relevant information.
• Adhere to all procedural specifications for account transactions, transfers, settlements, and Reg-9 compliance.
• Data load monitoring from the chains related to master data, stock & flows, sales invoices, operations & logistics, SRM, Financial management & controlling, Inventory audit and exchange management.
• Analysed current formats for reporting Accounts Payable, Accounts Receivable and Reconciliation towards using some of the necessary fields in the new format too.
• Created strategy reports in regards to solicitation test offers and demographics based on credit profiles.
• Created reports that tracked overall response rates and effectiveness of each solicitation.
• Created RFPs and managed contracts with direct mail vendors for each solicitation.
• Involved depth understanding of Credit Risk management for the application.
• Assisted in creating business requirements, technical specifications, implementation and test plans.
• Proven experience in driving various life cycle stages of an ITIL project from Service Transition, Service Operation to Continual Service Improvement using ITSM and Lean Six Sigma best practices
• Used Activity cost flow diagram to meet business requirements.
• Completed a GAP analysis to identify problems in the existing system.
• Conducted JAD sessions between the development team, business stakeholders, and end users.
• Gathered user and business requirements through surveys, prototyping and observing from portfolio managers and UI (User Interface).
• Prepared the Use Case views for a clear understanding between the vision document and the stakeholders using Microsoft Visio and Rational Rose. Prepared UML Diagrams such as Activity, logical, Component and Deployment views to assist development and engineering in understanding the requirements using Rational Rose.
• Developed backend calculations required to produce volatility and correlation matrix using SAS.
• Interacted with the developers to report and correct bugs.
• Upgraded the existing Test Scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Provided test data to all the testers including UAT Business Edge team and UI testing team.
• Worked together with the development team and the Project Coordination Team to ensure client satisfaction.

Environment: Windows, Oracle 9, SQL, Microsoft Office suite, Microsoft Visio, MS Project, Clear Quest, Rational Unified Process (RUP), Requisite Pro, JAVA(J2EE), Clear Case, UML, SAS, Java JDK 1.4.

Confidential, CINCINNATI, OHIO

Business System Analyst

Responsibilities:

• Worked in Waterfall Software Development Life Cycle (SDLC) environment.
• Elicited requirements involving vast set of interactions with various stakeholders using JAD Sessions, Structured Interviews and Focused groups.
• Worked closely with the development team to verify that business needs are fulfilled and deliverables are produced within specified budget, quality and time.
• Defined the context of the system by creating various Use Cases for the development system requirements specifications encompassing Functional and Non-Functional requirements.
• COTS evaluations and implementation for reporting tool that resulted in choosing Business Objects as the reporting tool.
• Developed UML Diagrams for modeling static and dynamic aspects of Online Banking System.
• Created Requirements Traceability Matrix (RTM) using HP QC tool.
• Developed data maps for retrieval of information from existing account systems and outlined security measures for accessibility and transmission of information.
• Created ad-hoc reports using MS-Excel and Pivot tables to do the calculations and creating reports accordingly.
• Developed plans for verification and validation of requirements at all levels so that developed software successfully fulfilled user expectations and business needs.
• Worked with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing (UAT) and Regression Testing.
• Worked closely with Project Manager for any change request and helped to do Impact Analysis.
• Creating and modifying SQL queries to match the requirements.

Environment: Waterfall, MS Office, SQL, UAT Testing, HP QC, COTS Apache TOMCAT, API’s/Web Services, SOA, My SQL, Eclipse, Unix, Web Logic Application Server

Confidential

Jr. Business System Analyst

Responsibilities:

• Served as a liaison between the company, stakeholders, and solutions team to elicit, analyze, validate, and document business requirements and process specifications into system requirements.
• Designed and documented business process flows for tracking products levels, order fulfillment, store sales and merchandising using MS Visio, and validated them with Subject Matter Experts.
• Collaborated with functional managers and back-end application users to identify integration requirements with the supply chain management and warehousing systems.
• Performed Gap Analysis to check the compatibility of the existing inventory control infrastructure with the new business requirements, and determined traceability and dependability between the requirements using Rational Requisite Pro.
• Utilized SQL (queries) programming to determine current product sales, supply and demand trends, business logic, and recommended strategies that delivered expected business value.
• Documented and developed test strategies, test plan, test cases using HP QC and tracked all the test scenarios and issues for the application.
• Facilitated User Acceptance Testing (UAT) of the various inventory interfaces with stakeholders and users.

Environment: Waterfall, MS Office, SQL, UAT Testing, HP QC, COTS Apache TOMCAT, API’s/Web Services, SOA, My SQL, Eclipse, Unix, Web Logic Application Server