SUMMARY:

• Over 8+Years of experience in IT industry as a Business Analyst.
• Experience in creating and maintaining the Requirements definition documents that included Business requirements and Functional requirements. Experience with key service management area: Service Portfolio, Learning & Development, Management system, Business Continuity Management, Availability Management, Change Management, Demand Management, Incident Management, Problem Management, Release Management, Event Management, Knowledge Management, Relationship Management, and Service Desk.
• Experience in implementing Master Data Management (MDM) solutions, Project Management and Business Analysis Principles.
• Experience in directing the development and maintenance of Data Governance, Master Data Management processes, standards and procedures according to industry best practices; including but not limited to development of a master schedule and update process for standard and regulatory code set updates.
• Experience in writing detailed design documents for business requirement, GAP analysis, Test Scripts, User test case and management models, modeling techniques like Mind mapping, Business Process flow, Decision Tables, Flow charts.
• Strong business analysis skills and an understanding of the Software Development Life Cycle (SDLC) utilizing Waterfall, Agile (Scrum, XP).
• Performed detail research analysis & Stakeholder requirements analysis, impact analysis, CMMI analysis, as - is & to-be Analysis.
• Experience in delivering IT Infrastructure type projects to agreed parameters of time, budget, scope and quality.
• Good experience in leading by example in all areas of a project.
• Skills in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams.
• Prepared unit test cases and performed unit testing.
• Good Data Warehousing concepts including Meta data and Data Marts.
• Involved in data warehouse design.
• Experience with various ETL, data warehousingtools and concepts.
• Good Management, Execution and Documentation skills. Thorough hand on experience with all levels of testing viz., Integration, Performance, Regression, Sanity, Functional and System testing
• Good experience in analyzing changes and identifying areas of the application to be regression tested
• Good working knowledge of major Operating Systems and tested applications developed in wide variety of environments viz., Windows 98/NT/2000, UNIX Tested applications belonging to Health Care domain
• Experience in general organizational change management.
• Subject matter expert for Property and Casualty Insurance process area.
• Experience in interacting with business analysts, developers, technical support and help them base line the requirement specifications
• Experience in trade life cycle order booking, validation, pre-booking, post-booking, settlement.
• Used MS Excel spread sheet,PowerPoint, MS Visio, MS Projects Performed Sanity, Smoke and Usability Testing Good knowledge of SQL and experience at conducting backend testing
• Ability to thoroughly analyze system’s functional requirements and break them down into test requirements/test objectives and test conditions using techniques like state ransition diagrams, decision tables, functional analyses etc.
• Maintain and support the production of webMethods Integration Server, B2B, EDI, and Trading Networks including trouble-shooting, performance, and problem resolution using webMethods 8.2/7.1.1/7.0/6.5/6.1/6.0.1 suites.
• Reported and tracked defects identified using ‘Atlassian JIRA’

TECHNICAL SKILLS:

Technologies: PL SQL, Microsoft Access, SQL Server 2005

IDE: JDeveloper, TOAD, Sybase Central, Eclipse.

Platforms: Windows (7,8, XP, NT, 9X), Unix, Linux.

Other Software: Microsoft Office (Word, Excel, PowerPoint, Access, FrontPage, SharePoint), Microsoft Visio, Microsoft Project, Rally, BMC Remedy 7.0,Webex, Jira, DellBoomi AtomSphere, webMethods Designer 8.2, eclipse, SVN, SOAPUI

PROFESSIONAL EXPERIENCE:

Confidential, Dover, NH

B2B Analyst

Responsibilities:

• Involved in B2B which allowed me to use most of the webMethods components and Dell Boomi platform.
• Worked with other Business Analysts in Unit Testing tasks, Trading Partners for connectivity issues; liaison between customers and corporate staff or between IT and Business Units as well as performing system matrix testing.
• Created technical documentation, Reviews, analyzes, and evaluated business systems for end user needs, including Companion Guides, business process reengineering, including GAP analysis and documenting requirements, documenting processes, workflows.
• Maintained and monitored project progress and status through MS Project.
• Experience in infrastructure configuration services on multiple platforms in the test environment. Work on complex systems with large numbers of interfaces and users.
• Worked with Project Managers, project teams, technical teams, and leads across the enterprise
• Extensive used of use cases and written business flows and work flow diagrams for effective plans.
• Created Use-Cases after accessing scope of the project and understanding the business processes.
• Interacted with SMEs of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around the Agile Methodology.
• Established Master Data Management guidelines, procedures and definitions for Master Data Domains
• Worked extensively with the users and with different levels of management to identify requirements, use cases and to develop functional specifications.
• Assisted QA team with Test Plans and executing Test Cases.
• Learned Dell Boomi AtomSphere integration platform to migrate existing integrations from webMethods/Java to Dell Boomi.
• Major responsibilities include gather business requirements, designing-both high level and low level, development and deployment, created flow diagrams.
• Understood the existing code system and modified the code for further use.
• Worked with JDBC Adapter to communicate with both Oracle and SQL Servers.
• Design, build and unit test processes on Dell Boomi Platform.
• Co-ordination with the offshore development teams to address technical or business requirements related queries.
• Developed Flow Services, adapter services in webMethods Developer.
• Developed and Deployed boomi processes and Deployed in Dell Boomi Atom.
• Used SVN repository to stored SOAPUI projects and java code.
• Created Atoms/Molecules on Dev/Test/Prod servers.
• Monitored Process Reporting Screen, Real-time & Account Dash Board Screen for errors and daily transaction count.
• Set environment extension values like Connections, Process Properties and PGP Key’s on Atom management screen.
• Deployed processes and web services across different environments using API and manual deployment process.
• Deployed custom connector SDK to different environments.
• Provide inputs to development team in performing extraction, transformation and load for data marts and data warehouses.
• Analyzed various graphs and generated reports for the Daily executions and defects using Atlassian JIRA.

Environment: MS Office (Excel, Word, PowerPoint, Access), MS SharePoint, MS Visio, SQL Server, Jira, SOAPUI, Dell Boomi AtomSphere, webMethods Designer 8.2, eclipse, SVN, SOAPUI, MS Visio.

Confidential, Camp Hill, PA

Sr. Business Analyst

Responsibilities:

• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, and task and workflow analysis. Write requirements specifications according to standard templates clearly, and concisely.
• Gathered requirements by interacting with the source and target side people.
• Created High Level Design documents and conceptual, flow diagrams.
• Define quality attributes, external interfaces, constraints, and other nonfunctional requirements. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios where appropriate.
• Understood the existing code system and modified the code for further use.
• Participate in peer reviews of work products derived from requirements specifications to ensure that the requirements were interpreted correctly.
• Performed data analysis for the existing data warehouse and changed the internal schema for performance.
• Used sessions, workforce for running and loading the data from source to target data warehouse.
• Enter, manipulate, and report on requirements stored in HP Quality Center. Define requirement attributes and facilitate their use throughout the project. Manage requirements traceability information and track requirements status throughout the project.
• Worked closely with the different groups of stakeholders to understand the business process flow and create diagrams using MS Visio.
• Work with the application development team, QC team, and business stakeholders to ensure continued successful development and deployment of FINRA's Registration and Disclosure service offerings.
• Worked on the CRD database to execute SQL queries to do the Data Analysis. Worked on troubleshooting the production issues by using SQL stored procedures and looking at the production code to make sure the code is written per the requirements and any new changes did not interfere with the existing functionality.
• Involved in SIT and UAT testing.

Environment: MS Office (Excel, Word, PowerPoint, Access), MS SharePoint, MS Visio, SQL Server, Jira, HP Quality Center, SOAPUI.

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Involved in testing the project in both unit testing as well as UAT testing.
• Interacted with Business and change management teams for better understanding of the requirements.
• Conducted extensive data analysis of different databases which were going to be part of the application to understand the attributes, schema and data structure.
• Organized weekly project status and task review meetings, created PowerPoint presentations and project updates using MS Project for management review.
• Organized the project into phases to impose management control using stage-gate reviews such as high-level user stories, test scenarios, dimension modeling, data mapping, ETL etc.
• Created project charter and project plan, presented different solution and time lines with the help of project manager
• Created data mapping document for the application after finalizing the attributes and tables with business users.
• Identified and communicated dependencies and potential risks to the completion of the project including resources, costs and systems.
• Conducted intensive data analysis over in scope databases and created various coverage documents to support the project initiation phase.
• Constantly partnering with project leads to ensure the team is producing solutions that meet established standards, procedures and practices, address issues, risks and mitigation plans.
• Interacted with developers, UI designer and UX to make sure that application is being built accordingly and made sure of the timely delivery.
• Documented test plan, test cases, performed functional and regression testing and facilitated UAT and recorded the user feedback for future changes.
• Participated in preparing production operation document and Run book for the smooth delivery of project.
• Created User manual guide and provided training session to user for better understanding of the application
• Involved in documenting various functional specifications for future reference and cleaning-up the WS Data mapping doc for any errors.
• Involved in testing the project in both unit testing as well as UAT testing.
• Used SOA (Service Oriented Architecture) to get and send data from different systems.
• Worked with external vendors (IDMS) for Bold Moves to get stock details.
• Used Harvest to control the code versions from environment to environment.
• Prepared Technical Requirement Specification document, Visio’s, Deployment Document, Mapping Sheets for all the projects and uploaded to Confidential SharePoint.

Environment: MS Office (Excel, Word, PowerPoint, Access), MS SharePoint, MS Visio, SQL Server, Jira, HP Quality Center, Erwin, SOAPUI.

Confidential

Tech User Support

Responsibilities:

• Requirement Gathering: Business requirement were gathered with the help of chain of interviews with the help of SME’s input from different IT Groups within the organization.
• Developed data model, system work flows, process model, business requirement traceability matrix, gap analysis, current assessment document and To Be document.
• Create documentation, presentation, and development of management model for process flows related to configuration management, asset management, software licensing tracking and IT service billing.
• Produce operational and Service Level reports. Provide training and mentoring for functional teams to ensure that process guidelines are understood and followed. Monitor process, using qualitative and quantitative Key Performance Indicators.
• Works with process owners and technology owners to define technology requirements to support business process strategy and roadmap deployment. Established the strategic operational objectives and detailed tactical plans to improve the content and use of existing configuration management system.
• Assist in creating test scenarios and test scripts that match the functional specifications developed; Analyzed test results, document problems and work with technical analysts to resolve the issues.
• Usage of multiple BPO automation software and other like IBM Lotus Notes, Light stream, Inova desktop presenters, workflow management software etc.
• Troubleshoot all web site log in user issues.
• Task management and Time sheet management for the Team.
• Recommended and implemented process improvements to maintain data quality and reduce transaction life cycle.
• Reports and dashboards.
• Subject matter expert for Property Insurance process area.
• Using Web debugging proxy applications like Charles Proxy and plug-in like Y slow etc.
• Designing support web sites and training, best practice sharing, FAQs for new hires using HTML & flash media player.
• Bug analysis and maintenance.

Environment: Remedy, CRM, MS Office, HTML, HP Quality Center, JIRA, Rally.