SUMMARY:

• 12 years of extensive experience in IT industry as a Programmer/Systems Analyst/senior Business System Analyst in different industries like Finance, Logistics and Education.
• Extensive experience in business application development and management.
• Very good exposure to the entire software development life cycle and the development methodologies like Agile, Scrum, and Waterfall.
• Strong background working with clients, Business support teams, and IT team to identify requirements, analyze and document the requirements.
• Experience in conducting Joint Application Development (JAD) session with Stakeholders, Business users, technical teams.
• Extensive experience in UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, and Process Flow Diagrams for better understanding of the functionality.
• In - depth understanding of project lifecycle, including all phases of system and software development.
• Can work on own initiative and as part of a team.
• Have excellent Managing, Analytical, Communication and Programming skills.
• Have extensive experience in preparing Test Plans, Test Cases and Software testing and conducting User Acceptance Testing (UAT).
• Have extensive experience of data analysis and data validation using SQL queries on the databases.
• Extensively worked with on-site and offshore teams’ module.
• Team player, detailed oriented, fast learner, with excellent interpersonal skills.
• Developed business process workflow using different tools.
• Worked in Logistics, Finance, Education, Pharmaceutical and Manufacturing industries.

TECHNICAL SKILLS:

Methodologies: Waterfall, Agile, SDLC

Tools: JIRA Agile, MS Project, MS Visio, Axure Pro, Toad, MS Visual Studio, MS Excel, ClearQuest.

Programming Languages: PL/SQL, C, C#, Java, HTML, XML, PowerBuilder 4.0 - 12.5

Databases: Oracle 7.x/8i/9i/10g/11g, MS SQL Server 6.5, Sybase SQL Anywhere 5.0 - 11.0

Application: Sharepoint

Operating Systems: Windows XP/95/NT, Windows 7

PROFESSIONAL EXPERIENCE:

Confidential

Business System Analyst

Responsibilities:

• Identified the stakeholders and elicited functional and non-functional requirements in sync with the scope of the project.
• Conducted GAP analysis to identify the gap or limitations of the existing system and designed AS-IS and To-Be processes.
• Facilitated JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Assisted the project manager on project management tasks such as project scope development, deliverables identification, resource allocation, project estimation & change management.
• Actively participated in all the scrum ceremonies such as sprint planning meetings, sprint estimation meetings, daily scrum meetings, sprint demos and retrospective meetings
• Collaborated with project stakeholders throughout SDLC phases to ensure timely delivery of specified business solutions.
• Involved in User Acceptance Testing UAT with large Cross-functional team.
• Developed Business Requirements Document (BRD), Business Process Documents, and UML diagrams like activity diagrams, Use-case diagrams, and process flow diagrams using MS Visio.
• Defined the in-scope and out of scope requirements for the project team to avoid scope creep.
• Assisted in continuous process improvement efforts, including data collection, analysis, and communication of recommendations to management

Environment: MS Office, MS Visio, MS Project, Axure, Jira Agile, PL/SQL, Toad,Windows XP/Windows 7

Business System Analyst/Project Coordinator

Responsibilities:

• Interacting with the business users to understands their needs and objectives.
• Documenting the requirements in the business standard business requirement document.
• Liaison between business and IT team.
• Successfully supporting/managing multiple applications simultaneously. Applications like SAGA, NAP, FQS, OCEDI, and SPS.
• Implemented the project using Agile Scrum methodology.
• Designed and developed Use Cases using UML, for better understanding of the requirements.
• Excellent experience working with onsite/offshore team module.
• Facilitated JAD sessions with end users, business users, developers and testing team to clarify the requirements, whenever necessary.
• Used Microsoft SharePoint as a central repository to manage documents.
• Excellent experience in coordinating with all the teams of other applications, which are, interfaced with core SAGA application.
• Excellent experience in Interaction with Head of Global Business support, Managers, Regional Super Users, and Global operations team to discuss the improvements to the system.
• Point of contact for the Regional super users for any issue related to the application.
• Facilitated in user training after the development phase of the application.
• Coordinated and monitored UAT with business users, documenting and communicating the feedback to the IT team.
• Extensively used JIRA to track the project status.
• Key role in managing more than 200 templates, which were using Transform software for printing and emailing of key business events.

Environment: Oracle 10g/11g, PL/SQL, Toad, Windows XP/Windows 7, JIRA, Formscape(Transform), MS Visio, MS Office, Sharepoint

Business System Analyst

Responsibilities:

• Gathering user requirements, analyzing and documenting them in the Business Requirement Documents.
• Interaction with project manager, vice president, Database Administrator, and IT team for analyzing and providing solutions, discussing the improvements to the system.
• Primary person responsible for CALLBACK application.
• Interaction with support/center staff to provide the solutions with regard to CALLBACK application.
• Primary role in generating the monthly ERD billing statements, from executing to verifying the data. ERD bills the Franchisee centers for all the calls which are taken for the centers.
• Primary role in every release of the application, from gathering all requirements, initiating and coordinating user trainings and UAT.

Environment: Sybase SQL Anywhere 9.0/11.0, Windows XP/Windows 7, ISQL, C#, PowerBuilder 12.5

Software consultant

Responsibilities:

• Finalizing design and technical specs, coding, implementation, and unit & Integration testing.
• Enhancement and modification of Finance and supply modules of the application.
• Impact analysis of the structure changes from Proms 6.0 to Proms 7.0.
• Used extensively Transact-SQL for coding stored procedures, triggers and functions and statistically analyzing data.

Environment: PowerBuilder 9.0/10.5, PL/SQL, APOL, Sybase SQL Anywhere 9.0, Windows XP, ISQL, PVCS, Merant VM, Merant Tracker.

Systems Analyst

Responsibilities:

• User interaction to gather user requirement, preparing functional specs, finalizing design and technical specs, coding and implementation.
• Interaction with various regions EDI teams, to finalize the Redesign of Booking and Receiving modules, explain the NAP process and help them to understand the data flow into SAGA.
• Extensive performance improvement of the app by improving the process flow and tuning SQL.
• Preparing test plans and test cases, unit & Integration testing of the system.
• Migration of NAP application from PowerBuilder 7.0 to PowerBuilder 8.0 and Oracle 7.3 to Oracle 8i
• Critical role in success of every NAP release (both technically and understanding the user requirements and successfully interacting with users and the team)

Environment: PowerBuilder 6.5/7.0/8.0, PFC, Oracle 7.3/8.0, Windows 95/NT, Toad, PL/SQL, VSS 6.0