PROFESSIONAL SUMMARY:

• 7 years of experience as a Business Analyst in IT projects and IT support operations
• Exceptional in gathering Requirements by conducting brainstorm meetings, interviews, prototyping, Requirements workshops and survey/ questionnaire
• Excellent presentation, interpersonal and communication skills with strong analytical, qualitative, quantitative, and problem solving skills
• Experienced in working with clients to map out their existing Business Processes and providing system - based solutions that increase efficiency and reduce operating costs.
• Extensive experience in analyzing organization process, converting business workflows into technical requirements to meet business requirements
• Hands-on Experience in Designing Business Process Modeling (BPM), Use Cases, Use Case diagrams, Activity diagrams, Sequence diagrams in UML methodology using Microsoft Visio, with extensive experience in Rational Software Modeler, MS Office
• Extensive technical knowledge in application configuration, custom application development, application administration, data migration and reports development
• Worked on managing data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards
• Experience in creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Handled data migration from multiple sources like Excel, MS Outlook and other legacy systems using multiple ETL tools
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Experiencing creating Triggers for field updates and other actions.
• Experienced in web technologies like HTML, CSS, JavaScript and SOAP.
• Excellent analytical, communication and Presentation skills
• Performed data analysis, Created business intelligence and Information management
• Extensive working experience with Quality Assurance (QA) team in verifying consistency between User Interface (UI) across functional/technical groups and Review the Test cases defined by the testers
• Process Mapping using VISIO, Data Flow modeling, Scenario Planning, Process re-engineering using “As Is-To Be” concept, Final “sign - off” of the requirements documentation
• Develop User Interface and wire frames using Visio, Visual Studio
• Strong working knowledge of database designing, Requirements Traceability matrix, Change request log, Testing, Implementation and user training
• Excellent understanding of RUP (Rational Unified Process) methodology, Risk engineering, data modeling and mapping, and design using UML, Rational Rose, and Visio
• Assisted Project Managers with the development of Project schedules, development of requirements, and preliminary design for client applications.
• Strong working knowledge of database designing, Requirements Traceability matrix, Change request log, Testing, Implementation and user training

TECHNICAL SKILLS:

Project management and tools: Object Oriented Analysis and Design (OOAD) using Unified Modeling Language (UML),Rational Unified Process (RUP),Rational Rose, Rational Requisite Pro, Rational Suite (Requisite Pro, Rational rose, RUP), Enterprise architect, MS Visio

Methodologies: Water fall, Agile/Scrum and RUP

Database Access Tools: SQL Server Management Studio, Toad for Oracle 10.6, Toad for Data Analysts 2.7, SSIS/SSRS/SSAS 2005/2008. Sales force Data load, Informatica.

Database: SQL Server 2008, Microsoft Access and Oracle 10g

Languages: SQL, JavaScript, XML, ASP.Net, C#.Net, Java

PROFESSIONAL EXPERIENCE:

Confidential, San Mateo, CA

Sr. Business Analyst

Responsibilities:

• Primarily worked as Business Analyst for the Support team and the Research and Development team.
• Facilitated with Developer support team to elicit requirements in Joint Application Development (JAD) sessions by communicating with various background and skills, documented Scope Definition, Functional Specifications, Use Case document, Software Requirements Specification (SRS) and created User Interface Mockups/Prototypes using MSH Visio.
• Maintained project plans, task, defect and issues lists, lead meetings to discuss all aspects of the project’s execution, developed test scripts, executed UAT, participated in the QA process, and developed training materials and system documentation.
• Used MS Visio to carry out business modeling, data modelling (ER Diagrams), Screen Prototype, Object modelling (use case) to develop business architecture for rapid and controlled Application development.
• Worked on Agile and Scrum methodologies for Salesforce custom app implementation.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Assisted developers with the implementation of customized solutions using the Salesforce platform and integration with external systems using Salesforce APIs.
• Supported the Top Salesforce customers, the support involved providing customer’s solutions to Force.com programming challenges, sample code for specific situations and best practices guidance.
• Assisted 3rd Party developers to troubleshoot their integration with Confidential APIs and implementation of other Confidential developer products. Which included debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved.
• Wrote sample Code as needed and provided feature explanation and coding best practices.
• Created knowledge based materials dedicated towards operational efficiency while also empowering and enabling the developer community.
• Handled the full development life cycle experience, namely Deploying, testing and deployment in Sales cloud and in marketing cloud.
• Worked in collaboration with R&D in debugging, providing work around and logging bug for customer issues.
• Acted as a Subject Matter Expert for a variety of Salesforce.cm specific product areas.
• Responsible for activation of application related features such as Feature Limit Changes, Provisioning of new features

Environment: Confidential Platform, Apex, SOAP, VisualForce, SOQL, SQL, HTML, JavaScript, Confidential Security and Data Sharing.

Confidential, Woonsocket, RI

Business Analyst

Responsibilities:

• Performed Requirement Analysis by gathering both Functional and Non-Functional Requirements based on interactions with the Business User team to collect the Business Requirements, Processes and the Data Requirements for CRM implementation.
• Worked on Agile and Scrum methodologies for project implementation
• Involved in application design activities to match the functional needs of the organizations in enterprise edition.
• Involved in JAD sessions with Business, SME for Business Analysis, requirement understanding, Solution Designing, Data Modeling, SFDC setup, Configuration, Data Migration as well as conducting end-user training.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Created application security roles, profiles, access settings, workflow rules, validations, creation and modification of fields and page layouts, upload of data.
• Worked extensively on Application accounts, activities, other standard objects and customized Objects for additional fields, Layouts, record types and validation rules.
• Implemented public access settings for sites, restricted login hours, and restricted login IP ranges on profiles.
• Created various reports and report folders to assist managers to better utilize reporting tool and configured various Reports for different user profiles based on the needs of the organization.
• Involved in system integration using Call Outs, Triggers and outbound messaging.
• Integrated with PeopleSoft FT back end DB with custom user Interface and it is a bi-directional integration using Informatica on demand.
• Participated in the BA training sessions provided application training to support end users.
• Used the Sandbox for testing and migrated the code to deployment instance after testing.

Environment: Dot net, Java Platform, Informatica, PeopleSoft FT, SSIS, SSRS, Apex, Data Loader, Import Wizard, Visual Force Pages, Triggers, Security Controls, Force.com Migration Tool, Windows

Confidential, Portland, OR

Business Analyst

Responsibilities:

• Acted as a liaison between the client and the development team with respect to the gathering and communication of business requirements
• Mapped roadmap Initiatives to the functional requirements and acquired sign off from business Pre/Post to application implementation
• Developed technical requirements for creation of new user accounts and assigned security profiles as per their role hierarchy.
• Worked in Agile and Waterfall Methodologies for multiple applications
• Performed analysis of existing systems and documented the related Business Concepts, Process Flows.
• Prepared comprehensive Functional Requirement Document (FRDs) for the Project based on business requirements, priorities and scope.
• Interfaced with Business Users to prepare and update Business Process Requirements, Software System Requirements.
• Involved in gathering, analyzing, distilling and clearly conveying complex information to Business and Project team members through JAD (Joint Application Development) sessions.
• Established a proper Process and Data Flow Structure and trained the business users
• Created several documentation templates for their entire IT structure to function effectively.
• Prepared RTM ensuring the forward and backward traceability of the Business Requirements to the test Case and vice versa
• Reviewed and provided input to the testing scenarios and test cases.
• Worked closely with the Project Manager and different teams with effective presentations. Also delivered training and presentation to lenders, colleagues, and customers

Environment: MS Project, Vision, MS Word, Excel, PowerPoint, SQL Server, JavaScript, and HTML

Confidential, Lancaster, PA

Business Analyst

Responsibilities:

• Jumpstarted a new Salesforce project. Learned Salesforce from Confidential Training and helped start the project accordingly.
• Involved in initial requirement gathering discussions and prepared initial Business Requirement Document (BRD).
• Involved in creating Use Case Diagrams, Class Diagrams, Sequence Diagrams and Deployment Diagrams.
• Assisted in analysis and design of several Modules for the Project.
• Involved in the design and development of Technical Specifications using Design Patterns and OO Methodology.
• Involved in Design and Development of Interface components like Dropdowns and data tables.
• Created Custom Reports using SQL queries for all the different departments based on the User Requirements.
• Involved in training and rolling out user guide to help end users to better navigate the newly developed application.
• Performed Gap analysis to identify gaps/issues in application/business process flow.
• Served as a liaison between business unit and technical team during Risk engineering and high- level session to develop and perform action plan.
• Involved in the Review of Requirements Specification with functional manager and technical specialists of the application.

Environment: Visio, MS Word, Excel, PowerPoint, SQL Server, SSIS, SSRS, APEX, VisualForce