SUMMARY:

• With a 12+ Years of Holistic view thinker of business strategy, processes, information, and information technology assets and to ensure alignment between the business and IT. Out - of-the-box thinker and brings in thought leadership with deep experience in business and technology.
• Expertise in Implementation, Systems Integration, Enterprise Architect and visionary with over 11 years of demonstrated success. Instrumental in leading the successful ERP implementation of HR, Finance, CRM and collaborative systems.
• SME for Federal HR LOB and its integration with Finance. Implemented several commercial scalable ERP (HR, FSCM and CRM) Systems using Oracle Applications.
• Experience in Systems Development Life Cycle from Requirements Analysis to Deployment.
• Expertise lies in business process analysis/modeling, business requirements gathering, data Analysis, and development of web based, and Client/Server applications.
• Successful in translating business requirements and user expectations into detailed Specifications employing Unified Modeling Language (UML) using Rational Rose & MS Visio.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and Monitoring and used the Rational Unified Process (RUP), Agile, and Waterfall methodologies in all areas of the software development life cycle (SDLC).
• Experienced in conducting requirement analysis, use case design, designing test plans and developing database schemas based on the logical models.
• Expertise in gathering business and technical requirements from both formal and informal sessions utilizing a variety of software tools including, Use Cases and the Rational Unified Process.
• Result oriented Joint Application Development (JAD) Facilitator and meetings coordinator with excellent interpersonal skills.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Worked on several Data Migration projects and worked with the data team to create data mappings between the source and the target system
• Utilized SQL scripts to extract data and run reports and perform data validation
• Expertise in developing test plans, test cases, test logs and user signs off to facilitate User Acceptance Testing (UAT).
• Proficient in using MS Project for scheduling deadlines, resources and facilities, Rational Clear Quest for change management (CM), and Rational Clear Case for software configuration management.
• Proficiency in MS Project, MS Visio, Word, Excel, Access, SharePoint, PowerPoint, Outlook, Balsamiq Wireframe.
• Expertise in broad range of technologies, Microsoft Project, MS Access, MS Visio, technical assessment tools and Data Warehousing concepts.
• Strong communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.
• Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

TECHNICAL SKILLS:

Business Modeling Tools: UML Case Tools, Rational Rose, Microsoft Visio, Axure

Requirements Management: Telelogic DOORS, Rational RequisitePro, Microsoft SharePoint

Methodologies: SDLC, RUP and Agile

Change Management: Clear Quest, PVCS

Languages: SQL, HTML, XML, CSS

Operating Systems: Windows 7/XP, Windows 2000 and Linux

Databases: Oracle9i/10g/11g, SQL Server, MySQL, Cognos

Applications: MS PowerPoint, MS Office, SharePoint, Outlook

Defect Trackers: ClearQuest, JIRA and Bugzilla

Testing Reporting Tools: Crystal Reports, Galaxy, Delephi Sales

PROFESSIONAL EXPERIENCE:

Confidential

Present Business Analyst, Fredericksburg, VA

Responsibilities:

• Experience developing and implementing SharePoint-based solutions. Strong ability to facilitate meetings with individuals and groups to gather understand and articulate their business needs. Mastery of web applications SharePoint-based third party apps and SharePoint Designer.
• Create to develop and deliver a new business process management capability that provides structure for all of Private Sector work and services in a standardized, consistent, and uniform manner that everyone can understand and appreciate.
• Wrote business requirements, use cases, test scripts, process flows, training guides, and user manuals for Office of Private Sector.
• Coordination with operational business managers to prioritize requirements and develop project plans.
• Conduct user interviews to define accounting system business requirements. Determine gaps between functional spec documents and vendor software. Provide recommended changes to Business cases and process and workflow process.
• Expert in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• Create wireframes and simple screen mockups in the modules of the project.
• Coordination with development teams to elaborate project-specific requirements, perform high-level design, and assist with project change control management.
• Coordination with training teams to support requirements validation, user documentation, and training delivery.
• Establish and/or coordinate with formal and ad-hoc operational teams of intelligence analysts, agents, and support personnel to identify and prioritize capability requirements and unique system requirements.
• Coordinate and manage User Acceptance Testing (UAT) for selected enterprise system capabilities.
• Provide occasional over-the-shoulder user support and problem resolution for supported systems.
• Develop and/or re-engineer key business processes for effective management of efforts.
• Coordinate with internal Bureau and/or outside agency sources, to include legal teams, to acquire new data and document the information-sharing and integration requirements for ingesting into the Bureau’s primary data warehouse environment.
• Conduct informational briefings for groups of analysts, agents, or executive management as required.
• Create Office of Private Sector (OPS) SharePoint site, documents library, lists along with 4 other divisions within OPS. Used CSS and HTML, Java Script and XML coding.

Confidential

Business Analyst/Sr. Requirements Analyst, McLean, VA

Responsibilities:

• Defines and documents customer business functions and processes.
• Responsible for gathering CRM information and developing a comprehensive report once a month for management.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and Monitoring and used the Rational Unified Process (RUP), Agile, and Waterfall methodologies in all areas of the software development life cycle (SDLC).
• Wrote, edited, and maintained training manuals for the Human Resources and Information Technology Department.
• Assisted in developing several database procedures that made CRM research significantly easier.
• Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
• Strong in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• Proficiency in MS Project, MS Visio, Word, Excel, Access, SharePoint, PowerPoint, Outlook, Balsamiq Wireframe.
• Maintained constant coordination with other team members while ensuring complete adherence to the best practice and defining risks to appropriate levels of management teams.
• Assisted in developing CRM metrics that were used to gauge customer satisfaction for new and existing customers.
• Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed CRM Strategy and Roadmap vision, and oversaw Business Process. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectation.
• Six Sigma (SIPOC) strategic process improvement initiatives
• Collaborate with team through all phases of SDLC to create new Remedy Request for Service module. Gather requirements, work with technical resources to design system and test plans, coordinate testing, develop and maintain user documentation, provide training and evaluate enhancement requests, resulting in streamlined process and enhanced reporting capabilities
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
• Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Provides technical assistance in training, mentoring, and coaching professional and technical staff.

Confidential

Business Analyst/Project Manager, Dulles, VA

Responsibilities:

• Documented business processes related to external partners
• Attending employees and management meetings and discussing on development policies.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and Monitoring and used the Rational Unified Process (RUP), Agile, and Waterfall methodologies in all areas of the software development life cycle (SDLC).
• Collecting, and analyzing quality testing documentation and addressing non-compliance.
• Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed CRM Strategy and Roadmap vision, and oversaw Business Process. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectation.
• Strong in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• Acted as single point of contact between Project Management and appropriate IT groups from solution planning, sizing, to fulfillment.
• Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed CRM Strategy and Roadmap vision, and oversaw Business Process. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectation.
• Persuade visual designers by understanding usability and design principles.
• Delivered Reports that summarized sales and marketing data critical to making key business decisions.
• Conduct user interviews to define accounting system business requirements. Determine gaps between functional spec documents and vendor software. Provide recommended changes to Business cases and process and workflow process.
• Created the wireframes and also the mock ups in the modules of the Project.
• Responsible for making the ecommerce side of the business more efficient and profitable.
• Used Adobe Creative Suite, including Frame Maker, Acrobat, Dreamweaver, InDesign, and Photoshop; HTML, DHTML, XHTML, CSS; In bit Full Shot, Visio, Microsoft Office Professional, including Project, Word, Excel, Outlook, Visio, SharePoint, and PowerPoint.

Confidential

Business Analyst, Herndon, VA

Responsibilities:

• Managed redesign of on-boarding processes Oracle-based Confidential .
• Analyzing drop in performance department-wise and interviewing employees and managers for Improving performance
• Supported military including US Navy and other telecommunication project proposals.
• Planned, organized, designed, wrote, and edited end-user software manuals, training guides, installation guides online help systems, Web content, reference manuals, and procedures documentation.
• Expert in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• QA work made sure interact with development to figure out whether the processes work and what Needs to happen to make sure they work better.
• Oversaw requirements gathering and focus groups for workflow upgrade to PeopleSoft HR system.
• Developed user documentation as well as scripts for functional usability testing and system training.
• Maintaining the routine correspondence and providing the employee satisfaction and feedback reports.
• Expertise lies in business process analysis/modeling, business requirements gathering, data Analysis, and development of web based, and Client/Server applications.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and Monitoring and used the Rational Unified Process (RUP), Agile, and Waterfall methodologies in all areas of the software development life cycle (SDLC).
• Proficiency in MS Project, MS Visio, Word, Excel, Access, SharePoint, PowerPoint, Outlook, Balsamiq Wireframe.
• Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements. Developed CRM Strategy and Roadmap vision, and oversaw Business Process. Authored detailed project/deployment plans and schedules. Took lead role in numerous projects and consistently exceeded customer expectation.
• Developing and administering the special projects.
• Manage & control the departmental expenditure that exists within the budgets.
• Conduct user interviews to define accounting system business requirements. Determine gaps between functional spec documents and vendor software. Provide recommended changes to workflow process.

Confidential

Business & Reporting Analyst, Tysons Corner, VA

Responsibilities:

• Prepare all monthly sales and catering reports, including and not limited to Confidential sales reports, revenue management, booking analysis and incentive (SIP) calculation reports for individual and team production submitting accurate reports in a timely manner
• Demonstrated expertise in conducting compliance audit of financial branches within the division, and presented outcome results to appropriate review management teams
• Distribute sales manager’s production reports weekly for review, detailing activity in each area of the plan, i.e., Prospecting Activities, Team Hot Leads and Meeting Broker/ Convention Service Leads.
• Expert in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• Conduct user interviews to define accounting system business requirements. Determine gaps between functional spec documents and vendor software. Provide recommended changes to workflow process.
• Expertise lies in business process analysis/modeling, business requirements gathering, data Analysis, and development of web based, and Client/Server applications.
• Manage and administer the Delphi database including histories, system backup and retrieval. Maintenance of security confidential material stored in the database. Audits to SAP and PMS system efficiency, (i.e., speed, performance) standards, size of database, speed, number of accounts and accuracy of data.
• Expertise in using Rational tools for creating use cases, version control, and defect tracking and Monitoring and used the Rational Unified Process (RUP), Agile, and Waterfall methodologies in all areas of the software development life cycle (SDLC).
• Manage all Interfaces relating to the Delphi Sales and catering systems, included but not limited to Ajenis Interface, Galaxy, PMS Interface, Integrity reports. Update Galaxy volume accounts and rate plans.
• Monitored and analyzed revenue generation from website traffic information
• Oversaw expenses sales and other aspects of business budgeting.
• Managed channel promotion in coordination with sales marketing and distribution departments.
• Worked closely with the sales department to develop reports that helped sales to maintain better customer relationships.

Confidential

Business & Reporting Analyst, Sterling, VA

Responsibilities:

• Provide and design high-level reporting for the development of company-wide business reports based on the specific needs of our internal/external clientele.
• Ensure the internal protection of individual health information and implement physical and administrative safeguards
• Implement procedures that limit the use and disclosure of PHI to meet the "minimum necessary" standard
• Capture requirements, create, manage, and fulfill requests for report.
• Write test plans and test cases & Create test data in various XML.
• Expert in Technical Writing, including application requirements, application design, data interfaces, deployment and user guides.
• Performed all aspects of software quality assurance: development of test plans and test cases, unit, integration, acceptance testing.
• Researched and recommended hardware and software purchases for software quality assurance program.
• Assess reporting needs of various departments through investigation, analysis, and evaluation to determine the desired results.
• Use technologies and a variety of research tools and software, configures systems, and gathers, compiles and analyzes data relevant to the department’s field or area of specialization for later use in decision making.
• Conduct user interviews to define accounting system business requirements. Determine gaps between functional spec documents and vendor software. Provide recommended changes to Business cases and process and workflow process.
• Often creates custom reports or makes recommendations for the development of custom reports; - performs intermediate to advanced tasks such as complex data queries and sorts.
• Looks for key interactions within a total system; using standard and customized statistical software, databases for spreadsheets to accomplish analysis tasks - performs such functions as monitoring trends, running queries, data extraction, data imports and conversions, editing, documentation, etc.
• Maintains a broad knowledge of area of specialization and uses some evaluation, originality, and ingenuity in completing analysis.
• Met preset customer goals through eCommerce sale maximization.
• Ensured compliance of all business activity to customer and industry standards.
• Identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphics displays and tables.

Confidential

Reimbursement Analyst, Centreville, VA

Responsibilities:

• Respond to inquiries associated with client-sponsored programs/projects, conduct research with external organizations, i.e., third-party payers, via telephone or web, to resolve inquiries.
• Adept at establishing and maintaining resource files, working with medical billing codes, and verifying detailed plan benefits.
• Communicate on the telephone with physicians/healthcare professionals in a strong, friendly and professional manner.
• Computer-literate individual with organizational skills and the ability to prioritize tasks and enter computer data efficiently and accurately.
• Exercise initiative and problem solving skills, and take ownership of assigned tasks.
• Preparing reports for senior managers, coordinating tasks with peers, Assigning daily tasks and monitoring routine activities and schedule daily activates.