SUMMARY:

• To leverage my background, education, and aptitude with information technology, mainframe based systems and to obtain a Business Analyst position with a track record of dedication and commitment to any of these positions.
• Supporting the Life Cycle of CM practices to full implementation; demonstrate talent for working with a diverse organization and all levels of management.
• A position, which offers responsibility, challenges, mobility, financial recognition, and affords the opportunity of functioning in a team - spirited environment.
• Proven leadership, as a lead or supervisor with the quickness in understanding, and communication skills developed throughout 23 years of technical experience in the field of Configuration Management and Software Testing.
• Experience to include Configuration Management Planning, Identification, Change Control, Status Accounting, and Configuration Audits.
• Excellent interpersonal skills include working well with customers, program management, hardware and software developers, and other project team members.
• Developed, maintained, and enhanced Configuration Management-Release Management along with Software Testing plans, processes, and procedures.
• Evaluated internal and external Configuration Management procedures for program hardware and software products.
• Coordinated, Deployed, and Implemented Enterprise Product Life Cycle/Configuration Management automated systems.

TECHNICAL SKILLS:

Hardware: 3990 DASD, 3390 Control Unit, VM ES/9000, NEC Multi-sync XE21 Console Display Station, IBM Mainframe 9672 R Model, IBM RISC 6000 System, with AIX 4.3, MVS/XA, RTS/BDS System, 3800, 3900, 3820, 4100 Laser Printers, 4248, 6262, Impact Printers, 6400 Unix impact printers, 3480, 3490E A20 Tape Cartridge Unit, 3480 B22 Cassette Tape Drive Control Unit, 3494 Automated Tape Library w/Virtual Tape Server.

Software: CA7, CICS, TSO/ISPF, MIMGR, OUTLOOK, OFFICE VISION, NETVIEW, ZEKE, EPIC, VTAM, VM/OPERATOR, CV, DOS/VSE, MVS, JCL Utilities, IBM Rational tools, Clear Case, Clear Quest, JES II & III, OS/2, INFOMAN, Tandem, ROSCOEAD, ROSCOETD, MVS/ESA, OS/390, Mumps, Lotus Notes, Microsoft Office, Microsoft Visio, CITRIX, Quintus, SAP, WRAPS, iManage Worksite ITDL, USCIS Configuration Management tools, Tracker, Version Manager, Systems Information and Management Systems (SIMS), DynaComm/Elite (TPX), Remedy 7.5, Change Management Dimensions z/OS and Infra-Enterprise, Unix, SharePoint, Visual Basic, Miracle C, HP ALM Quality Center 11.52, Jira, Confluence, Rally and LeanKit.

PROFESSIONAL EXPERIENCE

Confidential, Fort Detrick, Maryland

Lead Business Analyst

Responsibilities:

• Generates reviews and understands reports. Uses aggregate data from multiple sources to assist in creating a complete analysis, improvement and/or recommendation.
• Reviews the accuracy of information provided and responds to requests from management and vendors. Understands and works with scenario planning (exit/maintain/grow) tools/models.
• May coordinate involvement of personnel from other departments and information technology groups to facilitate successful project implementations. May act as a Subject Matter Expert (SME) for key systems/processes in subject teams and day-to-day functions. Facilitates the maintenance and reporting of benchmarks and performance metrics. Other duties may be assigned.
• May coordinate and assign tasks to co-workers within a work unit and/or project.
• Familiar with agile software development methodologies such as Scrum.
• Ability to communicate with technical team members to translate requirements into technical terminology.
• Ability to write user stories, functional requirements, technical requirements and other SELC documentation.
• Expert in statistical data analysis, and presenting findings with recommendations, analyzing data to draw business-relevant decisions.
• Knowledge of requirements management principles and best practices.
• Demonstrated experience conducting working sessions for requirements gathering.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
• Conduct weekly scrum master meetings to ensure each team’s work is progressing to meet the monthly sprint deadlines.
• Create release requests and release notes for each monthly release and import transports to production systems.
• Maintain and enhance the SAP Solution Manager system and ChaRM tool, along with IBM Rational Tools, Clear Case and Clear Quest.
• Coordinate and plan monthly maintenance cycles with program management. Respond to internal and external customers, stakeholders and the public.
• Review and edit correspondence and prepare briefing materials, use management and organizational techniques, systems and procedures to coordinate activities.
• Produces ad-hoc reports for managers using data from various databases, Manage projects in a consistent and repeatable manner.
• Understanding of SDLC, especially the interaction of Release, Change, Configuration, and Build Management.
• Understanding of Agile Methodologies, working in a dynamic, highly communicative team environment.
• Provide day-to-day administration, scheduling and support for assigned program.
• Experience with ITILV3 based change management and service management processes, controls and standards.
• Coordinate and Escalate problems to other teams as needed: Application, Development, Testing, Build, Business Teams and Project Managers.
• Design, develop, test and document software programs including IBM operating systems and IBM software applications.
• Good experience in HP ALM Quality Center 11.52 (QC)
• Expert in MS Office suite such as WORD, EXCEL, PowerPoint, Access and VISIO
• Assigned Release Management (i.e., deployment) duties that supported the enterprise change control of Serena PVCS Dimensions.

Business Analyst / Configuration Management Specialist Release Manager

Responsibilities:

• Expertise in Client Server, Mainframe, SAP, and Distributed systems, understanding of SDLC especially of Release, Change, and Configuration Environment with Build Management.
• Migrated application programs and updates to Test, Production, Certification, and Training environments.
• Established key working relationships and interpersonal communications across broad and diverse teams, including multiple components within CBP such as BEMS, PSPO, and ENTS.
• Functioned as the liaison between CBP components to ensure smooth and timely software product delivery.
• Experience with ITIL V3 based change management and service management processes, controls and standards.
• Ensure hardware and software being changed is traceable, secure, and that only correct, authorized and tested versions are installed.
• Assigned Release Management (i.e., deployment) duties that supported the enterprise change control of Serena PVCS Dimensions.
• Basic understanding of data sources, database tables and structures, and reporting tools used for report generation /web publishing.
• Negotiate, plan and manage all release activities.
• Provided planning, scheduling, and control of release migrations, ensuring data integrity and proper versioning.
• Identify configuration items, audit changes made, and manage configurations throughout the software development lifecycle.
• Knowledge of requirements management principles and best practices.
• Demonstrated experience conducting working sessions for requirements gathering.
• Decisions made with understanding of procedures and company policies to achieve set results and deadlines.
• Produces ad-hoc reports for managers using data from various databases, Manage projects in a consistent and repeatable manner.
• Liaison between the project team, facilitating software defects identification and resolution.
• Ensure versioning of configuration items are selected for change or implementation, create and document CM procedures.
• Expert in statistical data analysis, and presenting findings with recommendations, analyzing data to draw business-relevant decisions.
• Good experience in HP ALM Quality Center 11.52 (QC)
• Expert in MS Office suite such as WORD, EXCEL, PowerPoint, Access and VISIO.
• Augment the Customer Service Center as scheduled or needed. Monitored help desk, created, and validated Remedy change tickets for customers.
• Tracked all open change requests for the program, troubleshoot application problems during deployment activities.
• Generated Crystal reports from Serena PVCS Dimensions tool in compliance within CMMI methodology.

Production Control Specialist

Responsibilities:

• Supervised four resources working in the computer operations department.
• Managed shift assignments to ensure balanced workloads and proper levels of coverage.
• Worked on various teams to design and test new systems.
• Maintained various mainframe systems and providing assistance I production control and operations personnel to solve production problems.
• Planned, organized, assigned, and evaluated completed tasks for the team.
• Assisted with securing signatures on all required documents.
• Track and audit outgoing material for accuracy and distribution to appropriate users of the company.
• Extensive experience with MVS/ESA, OS/390, batch and on-line JCL, and CICS
• Organized a documentation tracking process for SharePoint and helped ensure completion of all documents.
• Responsible for analyzing input for daily scheduling of computer batch processing.
• Monitored the Help Desk and logged incident tickets for system/equipment repair.
• Provided support for equipment maintenance and all processes.
• Assisted with weekly program status reports.
• Expert in MS Office suite such as WORD, EXCEL, PowerPoint, Access and VISIO
• Functioned as the liaison between business units to guarantee to ensure smooth and timely software product delivery.
• Specific proficient knowledge and experience of advanced virtual tape, storage, data replication, automated operations and how to interact with them is highly desirable.
• Specific advanced mainframe z/OS and z/VM generalist knowledge and experience spanning SMP/E, TSO, JES2, Net View, System Automation, DFHSM/SMS, DASD, DB2, and supporting third-party sub-systems such as ACF2 and other CA products is highly desirable.

Configuration/Release Management Specialist

Responsibilities:

• Strong technical knowledge in UNIX operating system, Strong understanding of System design and integration.
• Strong UNIX Shell Scripting experience (KORN).
• Functioned as the liaison between business units to guarantee to ensure smooth and timely software product delivery, assisted with weekly program status reports.
• Basic SQL skills, strong communication skills, Understanding of SDLC, especially the interaction of Release, Change, Configuration, and Build Management.
• Ability to work on several projects simultaneously.
• Problem solving and analytical skills, Good technical writing skills.
• Ability to be successful in a team environment.
• Ability to participate in the on-call process, readiness to work off hours in known peak processing periods.
• Understanding of the academic environment, Understanding of security.
• Strong customer service orientation.