PROFESSIONAL SUMMARY:

• 7 + years of experience as a Business Analyst in diverse domains like airlines, oil & gas, finance, banking, pension, mortgage, construction and technology where responsibilities included implementing on - site business analysis, requirements management and data analysis for application development.
• 4 + years of experience working on medium-large scale system re-engineering projects
• Ability to organize and take leadership roles to resolve issues in a fast paced environment.
• Knowledgeable on the Software Development Life Cycle (SDLC) phases such as Planning, Analysis/Design, Development, and Testing for the software/system development process.
• Proficient in Agile, Waterfall, JAD, Business Process Improvement, Business Automation, Business Process Reengineering, and Dataflow diagrams.
• Expert at creating Requirements Traceability Matrix (RTM) by mapping requirements that comes handy during change management.
• Using SQL for data extraction, data analysis and testing.
• Develop strong analytical skills, client relationship management, team management, and communication and presentation skills.
• Exposure and experience in Waterfall and Agile Business processes and ITIL Framework.
• Exposure and working knowledge of Oracle E-Business Suite application.
• Working knowledge and experience in testing mobile devices with Android, Windows and iPhone based applications
• Extensive experience in creating Screen Mockups, prototyping, SWOT Analysis, Cost benefits Analysis, Risk Analysis, User acceptance Test (UAT). And Post Production Validation (PPV) and demos for the users.
• Proven skills in creating Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Business process documents, user manuals.
• Experience in intensively checking the data flow in Web based, Client/Server, Mainframe and Networking and Mobile environments.
• Strong and excellent interpersonal, communication (oral and written).
• Communicate project status to I.T. and business leaders.
• Skilled at reviewing Test cases, making sure they are in accordance with requirements, and assist the overall testing process by working with development and testing teams.
• Strong problem-solving, organizational and analytical skills.
• Excellent ability to prioritize work tasks, multi task, and maintain focus.
• Ability to interact with technical, non-technical staff members and clients.
• Have experience in working onsite-offshore model.
• Good team player with the ability to work in a time sensitive environment.
• Ability to troubleshoot and multi-task in fast paced and complex environments.
• Highly motivated self-starter and positive team player whose main focus is on delivering a high quality product that meets specified requirements for customer satisfaction.
• In-depth knowledge of office practices and procedures.

TECHNICAL SKILLS:

SDLC Methodologies: Waterfall SDLC, Agile, SCRUM

Databases: Oracle, MS Access, SQL Server

GUI/ Tools: MS Office Suite (Visio, Project, Access, Word, Excel, Office, PowerPoint), Adobe Photoshop, Lotus Notes

Enterprise Tools: SQL Server Enterprise Manager, SQL Developer, SAS Enterprise Miner 5.2

Web Technologies: HTML, XML, Microsoft FrontPage, SharePoint, Microsoft Team Foundation System

Operating Systems: Windows 2010/98/2000/ XP/Vista/7, Linux, Mac, UNIX, MS-DOS

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Work on Pilot Records Application
• Responsible for effectively leading efforts to implement and support information technology solutions for business critical processes
• Create Business Requirement Documents and Functional Design Documentation, business process workflows
• Hold meetings with stakeholders, users and technology team to communicate progress of projects
• Track project requirements, bugs, tasks utilizing Microsoft Team Foundation System (TFS)
• Collaborate with business groups and IT services to translate key- business enhancements into applicable requirements
• Conduct GAP Analysis and create RTM’s to capture business requirement accurately
• Create User-Stories and tasks to track hours and progress in TFS
• Work with QA analyst to design test plans, test scripts for UAT
• C ommunicate issues for solutioning with team leads and other management leaders as required
• Conduct research and investigations into information technology solutions for business problems
• Provide support with other activities as instructed by the Senior M anager and team in the development of information technology service requests and project s coping

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Member of the Core Program Team on the Confidential Enterprise Application Modernization Program, a project to update all of Confidential ’ current pension administration, health insurance benefits, and general accounting software, as well as, overall system architecture
• Create work-flow documentations for the ‘future’ processes
• Conduct intensive testing for the various business scenarios related to diverse functional area
• Detect and log defects with HP Application Lifecycle Manager (ALM) for analysis and solutioning during triage sessions
• Communicate issues for solutioning with team leads
• Assist in the creation and analysis of SQL reports to help ensure data integrity across the enterprise
• Interpret and translate business unit needs into effective application and operational requirements
• Assist business areas in process redesign to take maximum advantage of information systems
• Conduct research and investigations into information technology solutions for business problems
• Provide support with other activities as required by the Business Process Manager and team in the development of information technology service requests and project scoping

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Demonstrate leadership skills while eliciting requirements by conducting requirements workshops, As-Is and To -Be work flow analysis, surveys, use cases and scenarios
• Conduct and critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Create and deliver the following artifacts as needed: (Business Requirements Document, Use Cases, Traceability Matrix) by demonstrating sstrong analytical skills
• Comprehend and interpret customer business needs and translate them into unambiguous business requirements for successful sign off process from stake holder, project sponsors and users
• Proactively communicate and collaborate with project team members to analyze business needs along with perseverance to ensure Technical Leads understand the business requirements through BRD reviews
• Work seamlessly with the Cross- Functional team analysts to provide guidance on the business requirements
• Engage with Test Lead to review test plans, test scenarios and provide feedback
• Work with user community to facilitate User Acceptance Testing
• Work closely with Organizational Change Management team member to help create training plans
• Work independently with users to define concepts and under direction of project managers
• Exhibit eexcellent verbal and written communication skills by interacting professionally with a diverse group, executives, managers, and subject matter experts
• Serve as the conduit between the business units, technology teams and support teams
• Assist the Project Manager in in strategic planning and other administrative project management activities as needed

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Serve as a liaison between the L&R IT and L&R business community and the SDLC Program team in order to provide SDLC solutions to meet L&R IT organization needs
• Create the business process redesign and documentation as needed for the execution of the required artifacts that will transform to Common SDLC/ Repository solution (Sharepoint) throughout all of IT and its Business
• Translate high level business requirements into functional specifications for the IT organization and conduct change-management to such specifications
• Analyze L&R IT processes and workflows to understand their strengths and weaknesses to determine opportunities to automate processes and functions
• Knowledgeable on SDLC process, designing and creating of process-maps and its respective workflows
• Create training documents and train end-users
• Facilitate communication between business unit(s) and IT from initial requirements to final implementation
• Perform other responsibilities as assigned by the Project Owner

Confidential, Austin, TX

Business Analyst

Responsibilities:

• Facilitate design meetings with clients to analyze existing systems and understand business process and user needs
• Define and document system requirements and work interactively with the technical development team throughout the system development life cycle
• Help control and manage project scope by gathering requirements
• Create workflows and use-case documents for the system processes
• Conduct meetings with both on-site and off-site teams to deliver solutions
• Ensure concise and ongoing communication with the customer, management, developers within the team
• Develop and execute system testing activities
• Create reports for the management for decision-making
• Present the finalized solution to the client for approval and acceptance
• Work on performance tuning of existing reports and dashboards
• Create reports using Report Studio with multiple Charts and Reports
• Involve in testing and exploring tools using Query Studio and Report Studio
• Develop weekly, monthly reports, different types of prompts in a prompt page, complex reports for the Users
• Develop and execute system other testing activities
• Present the finalized solution to the client for approval and acceptance

Confidential, Topeka, KS

Business Analyst

Responsibilities:

• Facilitate design meetings with clients to analyze existing pension systems and understand business and users’ needs
• Work interactively with the technical development team throughout the system development life cycle (SDLC)
• Define and document System Requirements, Business Rules, Supplemental Specifications, Use Case Documents, User Interface Definition, Security Matrix, Workflow, and Interface File Definition
• Raise PIR’s (Problem Incident Reports) on errors found in newly developed pension software
• Perform User Acceptance Testing, Life Cycle Testing, Script Writing, Business Rules Mapping, Workflows
• Manage Workflow Process, Correspondence, Batch Processing, and On-Demand Report
• Create, maintain and evolve documentation for change management process via Sharepoint
• Help control and manage project scope
• Participate in meeting by documenting discussion points, decisions, actions items, issues
• Proactively communicate action items and follow up on missing documentation or open action items
• Conduct meetings with both on-site and off-site teams to deliver solutions
• Develop and execute system testing activities
• Present the finalized solution to the client for approval and acceptance

Confidential, St. Cloud, MN

IT Business Analyst

Responsibilities:

• Create and analyze use-cases for implementing the Affinity Plus Star Call Management Application by gathering requirements from the client and the end-users
• Gather high level requirements and developed scope of the project
• Conduct weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites
• Perform the requirement analysis, impact analysis and documented the requirements
• Follow a systematic approach to eliciting, organizing, and documenting requirements of the system
• Interact with client and the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications
• Conduct interviews, meetings and JAD sessions during the process of Requirement Gathering
• Define processes for the Application Lifecycle Management using flowcharts and diagrams with Visio.
• Plan and document procedures for data processing and prepared data flow diagrams for the application
• Analyze and translate business requirements into system specifications utilizing UML
• Prepare Functional Requirement Documents (FRD) employing Use case scenarios, and Use case Pictorial
• Document Test Cases and assisted the QA Team with the Test Plan
• Document the Traceability Matrix for tracing the requirements and the Test Cases related to them
• Assist in preparing Demo on SharePoint for various businesses to get new approvals
• Design workflows and documentations to make it available via SharePoint to the teams within the organization
• Perform Unit Testing and User Acceptance testing and documented detailed results
• Provide input (scope, goals, risks, constraints, timelines and interfaces) to PM for project planning and control

Confidential, Golden Valley, MN

Business Analyst

Responsibilities:

• Analyze current business practices and processes while finding ways of improvement for successful implementation of a robust and flexible business process automation solution (ServiceNow).Served as functional expert by defining the business groups, gathering the customer business requirements, and translating them into specific software requirements by conducting ‘end-user tests’ and validating them as part of the development processes
• Maintain business knowledge, working relationships and communications with business managers, developers and vendors to lead the gathering and fulfilment of information and systems needs
• Develop system deliverables and utilized business knowledge to facilitate the creation of current and future business process
• Establish working relationships with business management to lead the gathering and fulfilment of information and system needs
• Ensure concise and ongoing communication with the customer, management, developers within the team
• Create test plans and test-case scenarios, conducted user-acceptance and training
• Document system and business requirements and technical specifications by utilizing scenarios, use case diagrams, process maps and data flow diagrams
• Define and document internal and external user-interfaces, support system, data requirement classification and definition
• Provide leadership in reporting application development, identified opportunities and developed desired end-state by working with business users, data analyst, database and integration team
• Assist the project manager in PMLC-facilitating meetings and present project goals, scope, project management process, business needs, solution approach and cost-benefit analysis for different areas of business
• Communicate project status to I.T. and business leaders

Confidential, Sartell, MN

Business Analyst

Responsibilities:

• Engage in creating and testing the Appointment Scheduling application which provides ability for medical staffs to take appointment requests from patients, manage appointments, see availability of medical staffs, and share appointment information and e-mail appointment reminders. Other projects in the organization included testing of the user interface and the functionality of the website
• Extract the business requirements from the end users keeping in mind their need for the application and documented it for the developers
• Create Business Requirement Document (BRD) and Functional Requirement Document (FRD) based on the information gathered from users
• Analyze Business Requirement Document, Functional Specification documents to prepare Use Cases, Test Cases and Test Plans for the Appointment Scheduling application
• Use Excel to write test cases
• Design and write test cases with the help of User Interface design documents
• Design the business requirement collection approach based on the project scope and SDLC methodology
• Conduct Joint Requirement Planning (JRP) sessions with clients and technical team to create a list of must have and nice to have requirements
• Meet with physicians, nurses, billing and administrative personnel.
• Document the clinical, financial and administrative business practices, procedures and work-flows
• Define the current clinical and financial business processes and practices
• Review administrative and clinical practices and procedures: point of care, scheduling, registration, clinical documentation, patient care, and charge entry, medical coding and diagnostic testing procedures associated with multiple business units
• Assist the testing team to port the non-critical data from the production database to the test environment and contributing in overall testing effort by identifying the key testing areas.
• Report critical defects and quality issues to the design and development teams.
• Perform GUI testing of the application
• Regularly follow-up with Development Team to discuss discrepancies identified during testing and performance tuning.
• Perform Regression testing to verify that bug fixes did not break other parts of the system
• Coordinate and provide support to the business users for User acceptance testing.

Confidential, Minneapolis, MN

Application Analyst

Responsibilities:

• Gather and translate end-user requirements into application solutions
• Serve as a liaison between the client and the vendor and was the primary contact for the support of the application
• Monitor program execution for expected performance, respond to errors within applications and programs, and provide support to end users for IT applications by meeting deadlines
• Monitor data flow through production systems and resolve issues in a timely manner by auditing system reports
• Actively review and improve current procedures ensuring they are accurately documented
• Act as an escalation point for resources responsible for setting up new customers in production and research/resolve any setup-related issues
• Assist with the EDI upgrade and conversion ( map-installation) into the production environment and monitor system generated post-install issues until resolved
• Communicate with internal groups regarding issues-status affecting production data flow or service level goals
• Perform several duties of testing, designing, creating, updating and modifying the computer applications as may be the requirement
• Perform tests of the developed software’s to judge the quality, utility, time effectiveness, cost effectiveness and compliance of the software’s with the project requirements
• Resolve software issues, inefficiencies, malfunctioning on time to ensure uninterrupted work performance
• Identify the business requirements and perform the tasks, necessary to design and develop suitable applications
• Responsible to make changes within the implemented applications and enhance their work efficiency
• Support the project manager and provide expertise in matters of software applications

Confidential, Minneapolis, MN

Business Analyst Intern

Responsibilities:

• Assist in analysis and reporting of data collected from a variety of sources to produce reports, assessments, and incident briefs on various activities for business groups decision-making
• Create Data Flow, Process Flow and Entity Relationship Diagrams for the Data Warehouse
• Create I-Learning training materials for the Data Warehouse system to internal users
• Collaborate with project managers, business analysts and developers
• Present system documentation to the Corporate Business Support Team members