SUMMARY:

• Five years of experience in co - coordinating with business and IT across all phases of software development life cycle
• In-depth knowledge of Software Development Life Cycle (SDLC) methodologies such as Waterfall & Rational Unified Process (RUP) and Agile
• Implemented robust productivity reporting for the OPS department to facilitate executive level decision making
• Experience in interacting with Sales, Marketing and Operations Department business users to identify information needs and initiate process changes
• Expertise in gathering SDLC documentation by analyzing and developing Project Scope, Business Requirement Documents, Functional Requirement Specifications, and detailed testing scripts, User Acceptance Testing (UAT) execution and user guide training material for application users.
• Analytical, Versatile, Team Player, and a Quick Learner with Excellent problem solving and communication skills
• Ability to work under minimal supervision, adhering to deadlines, and motivated to excel.
• Self-starter and capable of working both as part of a team as well as independently to achieve project quality goals
• Recognized by IT leadership for successful completion of projects within time, scope, and budget.

TECHNICAL SKILLS:

Methodologies: UML, RUP, SDLC, Waterfall, Agile

Documentation Tools: Rational Requisite Pro, MS Visio, Signavio, MS Office 365

Project Management: Microsoft Project, Microsoft Office 365, SharePoint, Jira

Database: Oracle, SQL, MS Access, MS Project, Encompass, Movation Reporting (Motivity)

PROFESSIONAL EXPERIENCE:

Technical Business Analyst

Confidential

Responsibilities:

• Implemented a new companywide Customer Relationship Management software with Mortgage IQ (third party vendor) at the marketing level that increased Production(Sales) from $50M to $95 M in the first six months of project roll out
• Executed a robust Automated Phone Dialer System at the Enterprise level which increased retail mortgage sales from $50M to $85M in the last two quarters of 2016
• Collaborated with the PM to draw and execute the RFP for the Dialer (vendor Five 9) selection process
• Launched a companywide testing tool - Jira software for identifying both project and production related defects and tracking testing progress. This project substantially reduced time in defect management and tracking testing efforts.
• Created process mapping workflows and data mapping sessions with the business to identify gaps in the current PnPs and suggested techniques for improving SLAs
• Implemented a companywide business process improvement (BPI) operations project which measured the productivity of all the departments (top to bottom). Ensured proper data and process mapping between the Movation reporting system and Encompass LOS
• Defined operations metrics and SLAs for departments such as Origination, Opening, Processing, Underwriting, Closing, Post Closing and Funding and identified processes for improvement
• Created Policies and Procedures documentation for operations department along with process flows in Signavio and Visio
• Applied business analysis skills to enhancement requests and production ticket issues pertaining to sales and operations
• Created Project Scope, Business Requirements Document, Test cases and UAT Plan Execution for all projects
• Acted as the test lead for reporting stats and progress throughout the testing efforts
• Maintained traceability matrix between BRD and Test Cases via Jira Tool
• Collaborated with Project Managers to ensure timely and accurate project performance status input in the Project Management Office (PMO) site.
• Created process workflow diagrams in Visio to capture both current and to be processes
• Responsible for maintaining a deep awareness of how a business operation works and helping the stakeholders explore technology possibilities to execute on their roles more effectively
• Maintain TRID (Truth in Lending Act and RESPA is the Real Estate Settlement Procedures Act, Integrated disclosures) compliance with federal and state regulations by working with the compliance department to document current process and procedures (PnPs)

Functional Business Analyst

Confidential, NJ

Responsibilities:

• Identified Use Cases from the requirements with Retail Lending Projects and Financial Institutions Partner Group and Co-branded projects
• Interviewed business users and stakeholders for the private label and co-branding project requirements
• Attended the knowledge acquisition sessions presented by Subject Matter Experts (SMEs) for the purpose of better understanding Home Confidential process
• Involved in the complete SDLC and handled key responsibilities in Project Management
• Collaborated as a Project Manager for a RFP required for a private label solution
• Associated with all departments such as security, IT administration, servicing, compliance and regulatory for the RFP creation.
• Lead weekly conference calls with the vendors (Click point, Vantage lead management systems) to address any issues/ timelines/ concerns
• Used Confidential software as the front-end software of loan generation. Backend software used was Lakewood (home grown)
• Developed mapping exercises for data elements between the legacy system (back end) and Confidential software (front end)
• Involved in creating Low Level Design documents (LLD), Test plan and Test cases based on requirements identified
• Process, Employee referred loans referrals, HR-UltiPro related issues, Branch Client hierarchy projects, Contact Management in Sales Portal, Web Portal creation for FIPG leads.

Healthcare Business Analyst

Confidential, NJ

Responsibilities:

• Adhered to HIPAA for health insurance & Medicaid claims, responsibility included from functional requirement specification to testing the claims for HIPAA-compliant format for various government programs
• Reviewed and implemented the change requests from Center for Medicare Services
• Analyzed transaction flow for HIPAA Healthcare Transactions like 820(claims payment), 834(Eligibility), 835(Remittance advice), 837 (encounters)
• Performed Requirements Gathering and Analysis by interviewing the SME (Subject Matter Experts) and ensured that contributors and all key stakeholders were motivated to complete the assigned tasks and understand the scope of the project.
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations managed the Requirements (Business as well as System requirements) and performed requirements analysis along with the creation of Use Case Scenarios.
• Created and updated file specification document to easily identify the changes requested in the system.
• Worked with ETL team to understand Data extraction, Data Migration, and Data conversion from application front-end to make sure the data files are loaded successfully as per the new business or CMS requirements.
• Created process work flows diagrams using Microsoft Visio
• Participated in developing test plans, test procedure templates and guidelines to be used by the project team with detailed screen layouts
• Performed Defect Tracking using JIRA
• Read State and CMS contracts to give requirements to the vendors that processed Dental, Vision, Medical, Pharmacy and Lab claims for HNJH

Junior Business Analyst

Confidential, NJ

Responsibilities:

• Worked on projects such as US Bill Pay program, Mobile Remote Deposit Capture project, seven years of Statements archive project and mobile payments project.
• Performed and managed several project activities such as engaging Control Team (GAML, Risk, Legal, Compliance etc.) to monitor project risk, defining change request procedures, engaging stakeholders for proof of concept, facilitating kick off meetings, product review session, Product Backlog review, requirement review sessions (JRS/BRS), User Story review, GAP analysis walkthroughs, Sprints review, Backlog Grooming sessions and joint IT (JADs) or development session
• Gathered Business Requirements, interacted with the Users, Designers and Developers, Project Manager and SMEs to get a better understanding of the Business Processes, Analyzed and optimized the process.
• Used the knowledge of brokerage performance to gather details for the new system which was being implemented.
• Generated Use Case diagrams, Sequence diagrams, Business Objects, Domain Object Model, and Visio to depict process flows and PowerPoint presentations
• Organized presentations and meetings to coordinate efforts among all the groups, leading to the inception phase.
• Created, executed, test cases and scenarios into automated test scripts to validate functional requirements using Mercury Test Suite.
• Identified Use Cases from the requirements. Create UML Diagrams including Use Cases Diagrams, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams and Deployment Diagrams, Data Flow Diagrams (DFDs), ER Diagrams and Web Page Mock-Ups using Rational Rose and MS Visio and thus defining the Business Process Model and Data Process Model.

Sales and Operations Manager

Confidential, NJ

Responsibilities:

• Lead and directed US sales team on developing new B2B business through trade shows and workshops related to the plastics manufacturing industry
• Delivered monthly, quarterly, and yearly financial with increased sales
• Implemented a brand-new CRM platform Insightly for the marketing and sales group
• Upgraded the accounting software such a Quickbooks to Online version for better access and control
• Conducted analysis of information, developed strategies and implemented actions to generate profitable opportunities on large scale projects
• Recruited and trained inside sales and operations members with training and guidance within their respective assigned areas
• Approved vendor quotes, prices, purchase orders, adjustments, and cancellations in accordance with financial goals