SUMMARY:

• A Dynamic Business Technology Professional with over 7 years of experience in Project lifecycle and Business Analysis.
• Have extensive knowledge and experience in HR Systems and working closely with Business as an analyst with expertise in HRIS, Process, Transformation, Mergers/ Acquisitions.
• Excellent Technology implementation, organization transformation, and service level management skills.
• Managed and worked with project teams spread across different geographies to maintain high standards of service, compliance and cost to serve.
• Has in - depth knowledge of leveraging different technology platforms to provide outstanding service delivery.

EXPERIENCE:

Confidential, Chicago Downtown, IL

Sr. Business Systems Analyst/ Scrum Master

Responsibilities:

• Agile (Scrum) methodology to carry out every step of the business modeling process.
• Identify and document business processes to define high level model.
• Project is to move AGI (Acklands Confidential Canada) from legacy platform over to SAP Hybris.
• Work with product owners to define and refine requirements given from AGI.
• Work with development team to identify Out of Box functionality versus enhancements and prioritizing what is needed for go - live and what is a nice to have.
• Organize and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum -related meetings .
• Coach team members on Agile principles and providing general guidance on the methodology.
• Facilitate getting the work done without coercion, assigning, or dictating the work.
• Creating work items in JIRA, grooming and creating user stories, prioritizing and determining story points based on the complexity of every user story and task.
• Track and effectively communicated team velocity and sprint/release progress to all affected.
• Worked with multiple agile teams to foster a culture of collaboration and continuous improvement.
• Removed obstacles and resolved all conflicts that affected the team.
• Teams and management and updates to scrum dashboard.
• Update Agile tracking systems to provide transparency on product and sprint backlogs.
• Worked with the product owner and team to manage the backlog of development work.
• Monitor sprint and product burn down charts and maintained productivity metrics.
• Gather Functional and Data Requirements, analyzed workflows and created Requirement Specifications, Report Specifications, Data Requirements, Data Mapping and High Level Flow diagrams.
• Work heavily in JIRA to do Sprint Planning, Create Stories, Story Walkthroughs, and Estimate Stories and Create tickets for outstanding work and in progress work.
• Work on a daily basis with UI/UX Architects to have wireframes/ mock ups created for the stories as well as to use for to walkthrough requirements with the business to gain approval.
• Dedicate a good portion of the time with the QA team in front end, back end, data migration and regression testing.
• Coordinated working sessions with development teams including teams in multiple locations across the nation and offshore.
• Work to organize the sequential sprint backlogs and deployments as per defined priority.

Confidential, Rosemont, IL

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Agile (Scrum) methodology to carry out every step of the business modeling process.
• Identify and document business processes to define high level model.
• Work with the Product Owner in prioritizing user stories in the product backlog (backlog grooming). Used various agile tools such as JIRA. Managed sprint backlog, tracked and produced key metrics (e.g., burndown, burnup, cumulative flow, velocity, etc.).
• Worked heavily in JIRA to do Sprint Planning, Create Stories, Story Walkthroughs, and Estimate Stories and Create tickets for outstanding work and in progress work
• Remove obstacles and resolved all conflicts that affected the team.
• Closely worked with Product owner and stakeholders.
• Involved in creating User Manuals and providing Demos to the client.
• Worked on a daily basis with UI/UX Architects to have wireframes/ mock ups created for the stories as well as to use for to walkthrough requirements with the business to gain approval.
• Dedicated a good portion of the time working with the QA team on manual testing, regression testing and test case review.
• Worked with QA team to help create test cases, run and execute test scripts in HP Quality Center
• Worked with the MOBILE team to validate that requirements are in sync with the mobile app to provide users with the same user experience as on dot com.
• Coordinated working sessions with development teams including teams in multiple locations across the nation and offshore.
• Worked with Tandem developers (back end team) and Endecca (Search Engine)
• Worked with Sales force and CRM teams on various development efforts that integrated functionality with Ecommerce website.
• Tracked issues and bugs through Jira, and worked with Development and QA teams to completely resolve these issues.
• Created the ‘Product Documentation’ in Confluence to give it a ‘Wiki’ look and feel so topics and sub topics could be added easily along with screenshots, links and file formats.
• Conducted Business Acceptance Testing (BAT) and subsequent Demo for the IT team in Sprint Review meetings.
• Worked closely with the analytics team with each release to work on Analytics stories, Omniture, Clickstream and DTM.

Confidential, Rosemont, IL

Business Process Analyst/ Project Coordinator

Responsibilities:

• Lead user requirement gathering sessions/meetings, working closely with Project Manager(s), SME, and Business users to facilitate these sessions.
• Gather Business Process requirements and prepared documentation using “Getting Predictable” standard.
• Work closely with Business owner of product and application to do a true discovery of how to integrate new business with current operations, encompassing travelling to various onsite client locations.
• Experience in working on Medicare, Medicaid, ICD 9-10, Letters, Specialty Pharmacy and Oncology Projects.
• Work closely with Product Lead to identify a list of key stakeholders and stakeholder groups, defining their goals and expectations, and understanding their levels of commitment and ability to influence the change process.
• Work as the lead business analyst in the discovery process with various clients.
• Support the Product Lead in defining the communications, training and performance support, and sponsorship strategies and plans.
• Work with Product Lead to develop, prepare, deliver, and evaluate stakeholder interventions (including communications and training), and adjust change management plans as needed.
• Create Requirements Traceability Matrix to keep the stakeholders informed of the progress of the project.
• Involved in conduction JAD sessions / Discovery sessions with Referral Specialist (Intake), Nurse Managers, Physician Managers for various parts of the project.
• Work with RN and MD managers to build Staffing Model for Oncology and Specialty Pharmacy Products.
• Excellent knowledge of HIPAA (Health Insurance Portability and Accountability Act) transaction codes such as 270/271 (inquire/response health care benefits), 276/277 (claim status), 470 (benefit codes), 835 (payment or remittance advice), 837 (health care claim) and 834 (benefit enrollment).
• Creating Documentation for Business to present to the Executive level Steering Committees.
• Define Business Rules regarding Data manipulation, Security, Application Access control, Tracking and Auditing.
• Work with the QA team to resolve bugs while testing using JIRA.
• Join the Oncology team for AIM’s Oncology Application which was a $10 million project following AGILE SCRUM methodology- worked with Scrum Master, daily standups, Gantt Charts, 3 week Sprints, Iteration Planning Sessions, Estimation and Creation Sessions, Presentation of FSD’s for next iteration.

Confidential, Libertyville, IL

Business Process Analyst

Responsibilities:

• Utilized structured interviewing processes to establish business requirements and priorities.
• Defined systems application development project requests, project scope documents and project priorities to enable VW Credit, Inc. strategic business objectives.
• Worked with all VW Credit, Inc. business operations units in the documentation of business requirements.
• Responsible for the tracking and resolution of all discrepancies identified with system applications for VW Credit, Inc. business operations.
• Documented discrepancies and coordinated in obtaining a solution with the application development team, keeping customers informed as to the status of fixes and identification of work-a-rounds.
• Data Analysis
• Reported on status of systems and projects on a regular basis.
• Worked through the deployment and development of a Requirements Management Tool- “Jama Contour” to ensure requirements traceability and best practices
• Worked in Quality Center extensively as a central repository for information and also for testing purposes.
• Conducted gap analysis on the “as-is” and “to-be” states which required working very closely with the developers on informatica jobs and the data warehouse teams.
• Helped the data warehouse teams in analyzing all the various data elements across all the different jobs, tables and applications.

Confidential, Lake County, IL

Project Lead /HRIS Analyst

Responsibilities:

• Worked at one time on two major projects running parallel to each other. One project following Agile Methodology and the other Complete SDLC Methodology.
• Worked with business, HRIT, and IT to identify and document system/process requirements.
• Worked with sponsor teams to translate requirements into process flows and implementation specifications.
• Analyze and conduct gap analysis- Prepare the AS-IS process map and the TO-BE scenario.
• Interacting with the client for requirement gathering, designing and reporting.
• Gathered input from disparate stakeholders, synthesize inputs, and develop concise business and technical requirements.
• Worked under very tight Security, Governance and Compliance teams to make all systems and associated documentation in Compliance with SOX, HIPAA, Privacy, QA Team approved.
• Experienced with reverse engineering existing processes and applications to generate missing documentation.
• Worked to clone numerous Human Resource Non-SAP applications.
• Meet with the application owners of all different streams across the HRIS Operations department - Talent Acquisition, Benefits, Compensation, And Executive Compensation.
• Worked closely with different development teams at one given time to ensure that all data needed is captured.
• Analysis of Data and Data fields across multiple applications as the systems were being cloned there was a lot of changes and clean up in the data elements.
• Conducting Demos on behalf of HRIS Operations for Business Users for Abbott’s U.S. Business HR as well as Outside U.S. Business HR.
• Worked with Business and coordinated UAT across different countries all around the world in different time zones.

Confidential, Chicago IL

HRIS Analyst

Responsibilities:

• Worked as HRIS Business Analyst in Agile intensive environment for documenting requirements for To- Be Taleo Recruiting and on boarding modules, HRIS reporting and Taleo interface with other internal applications. Taleo is an end to end Oracle HR Talent Acquisition application.
• Worked with HR Business team and HR IT to identify and document system/process requirements.
• Study the current state of the processes and prepared the current As-Is process flow diagrams.
• Took the ownership of sprint planning sessions and facilitated Daily Stand Up Calls(S1), Scrum of Scrum calls(S2), Sprint Planning meetings, Sprint Review(demo) meetings, Sprint Retrospective meetings, Product grooming meetings etc.
• Worked closely with the Product Owner and prioritized features/ stories or Product Backlog and managed Requirements Churn with shorter release cycles.
• Logged User Stories in JIRA and reviewed each of the User Stories with the team to size/ estimate the stories.
• Worked on creating details of user stories - statements and acceptance criteria, supplemented the user stories with wireframes and data mapping document.
• Worked closely with the technical team and the offshore QA to explain the vision of the product owner and clarify any User Stories ambiguity.
• Conducted demos for the business owners and incorporated the feedback/changes in the next iteration.
• Most of the time we delivered all the User Stories committed for each sprint and the Product Owner 'Accepted' the user stories at the end of each sprint.
• Reviewed test scenarios with QA team, clarified any issues and tracked until the issues were retested and closed
• Managed Requirements Churn and worked with business to ensure that requirements changes are captured and completed before code freeze for sprints.
• Conducted functionality demo for the business when delivering the sprint items.
• Participated in sprint retrospective meetings.

Confidential, Benton, AK

Business Analyst

Responsibilities:

• This project employed the Waterfall methodology, as it was a long term project intended to analyze and document the current state.
• Involved reverse engineering to understand aspects of the legacy system which had many changes made over the years but not properly documented.
• Worked with business and other teams to understand the system and gather requirements.
• Created documents to reflect the current state, which would help in the discovery phase of the system enhancement.
• The project required creating training document material pertaining to the upgrade and training the impacted parties.
• As part of the Enhancement project, the client had to move its data center, which involved data migration.
• Worked with different stakeholders and IT to perform data analysis and Gap analysis to confirm the tools to be used for the system upgrade which would be effective.
• Worked with SharePoint 2010, to store and update all the documents for the project.
• Involved in all phases of migration process, which included analysis, setup, migration, integration, implementation, and maintenance of data.
• Traced Business Requirements (BRD) to Functional Requirements using Requirements Traceability Matrix.
• Worked with Jira to log issues and bugs, then to work with the designated development and QA teams to resolve these issues.
• Coordinated the business users and stakeholders to conduct User Acceptance Testing (UAT) and obtain sign off
• Card and Retail Services (CRS) Department - Web-enabled Access Project
• The project involved setting up web enabled access to customers for managing their mortgage, credit card accounts, and investment/wealth management accounts (mutual funds, CDs, stocks, bonds and money market instruments) online.
• The user would create an online account based on his/her account information.
• The system would provide the user with the ability to review payment information, view transaction history and make online payments.

Confidential, Madison, WI

Business Analyst/ UAT Analyst

Responsibilities:

• Gathered requirements from doctors, nurses, phlebotomists, ancillary staff, billing dept etc to design aspects of system functionality to suit user needs.
• Participated in the roll out of products process maps across multiple releases while working closely with physicians, technology and operations.
• Conducted JAD sessions with clients (medical personnel’s) to capture functional requirements.
• Created use case diagrams using Microsoft Visio to visualize between actors and use case functionality.
• Created business processes for existing manual workflows for the Medical Reconciliation Process within the organization and enhanced the processes into textual use cases.
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Led User Acceptance testing before product go-live phase.
• Coordinated and trained staff on how to use newly created software application.