SUMMARY:

• Over 6 years’ experience in Business Systems Analysis to include client/stakeholders relationship management with recognized strengths in account maintenance, problem - solving, system specification planning and design, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Experienced in developing Requirement Specification Documents (FRDs, RTMs, SCRs, Process Flow Diagrams and Use case Diagrams)
• Hands on experience managing databases using SQL to include creating and querying.
• Excellent working knowledge using Requirement Management tools (RequisitePro RM), SnagIt, Microsoft Office (Excel, Word, Outlook, PowerPoint, Visio), Sharepoint, PCVS and Corel Draw
• Organized and facilitated various JAD sessions for development and validation of requirement documents.
• Developing change management plans and conducting Impact analysis on SCRs as well as train end users on usage of new systems or features.
• Initiated and generated the need and requirements for the development of an e-Interview and personality profiling system that was used to recruit candidates from 3 different countries.
• Increased customer retention by 34%, from 32% to 66% by introducing new system features to clients.
• Developing business proposals and planning business meetings with top HR managers
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
• Converted hand drawn quantitative reasoning assessments to readable computer drawings using PowerPoint and Corel draw.

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Business System Analyst

Responsibilities:

• Solely responsible as liaison between the business stakeholders and our technical team to obtain detailed business, functional and end users requirements as well as business rules to make the system development easier on the e-Recruitment Portal Project.
• Entrusted with researching, gathering and documenting the architecture layout for upgrading the e-Application portal from a legacy platform to web architecture.
• Responsible for effectively communicating and collaborating with external and internal clients to analyze information needs and functional requirements for delivery of the systems artifacts( FRD, BRD, Use Cases and GUI designs
• Meet with end users daily to clarify and define their business requirements and then develop them into functional and operational requirements for the new system
• Facilitating JAD sessions to interview stakeholders and SME End Users to elicit, gather and document their business needs for the creation of the e-Recruitment Project FRD.
• Serve as Subject matter expert for the Software Request Change process to adequately manage changes to the portal.
• Conduct impact analysis on SCRs to ensure requests are technically feasible and within the scope of the project and within the budget.
• Creating various process flow charts, use case and sequence diagrams to provide detailed outline of the various actors of the system and how they interact with the system.
• Instrumental in procuring the services of a based psychometric analyst for test items development and acted as the liaison person between the consultant and the company R&D department.
• Managed Test standardization processes which further saved the company an average of 4000 pounds by carrying out trialing and administering timed and untimed sample assessments to random candidates as part of the standardization process.

Confidential, Baltimore, MD

Business Systems Analyst

Responsibilities:

• Co-organized JAD sessions with project managers, stakeholders and SMEs to define the business requirements for the different departments of the organization.
• Facilitated interviews with end users to fully understand and capture business procedures and users requirements for creating functional and operational requirement for an EMR system
• Developed and administered questionnaire to the clients customers to understand and verify features they will require on the new system
• Carefully evaluated information gathered from multiple sources and sessions and was instrumental in conflict resolution among participating end users and writing up clear and concise requirements that catered to the different end users business needs
• Organized and facilitated training sessions on how to use the new system to the end users and regular customers of the health care facility.
• Independently interacted regularly with clients of varying associate/management levels to gather and analyze business requirement and rules and was able to interpret their business needs and challenges during the design phase of the SDLC.
• Participated in testing current system to the benchmark of newer redesigned systems.
• Proposed other solutions to the clients that were not originally in the contract document and they were fully embraced thereby generating more revenue for my company.
• Critically decomposed high level information into understandable details, and other abstract information to generally understandable details and distinguish user request from the underlying true needs
• Used enterprise wide application to communicate various requested changes to the technical team as well as the project managers and met with the CAB to get their approval for the changes to be effected.

Confidential

Jr Business Analyst

Responsibilities:

• As part of my drive to always be a solution to our client’s challenges, I thought up and wrote up the specifications and requirements for an e-interview platform that handled interviews seamlessly for over 3000 candidates in 3 countries without taking out the human element of the process.
• Collaborated with subject matter experts and developers to establish the technical vision and analyze tradeoffs between usability and performance needs
• Acted as liaison between business and technical team to obtain detailed functional, business requirements, and business rules that will help make the e-Interview system development easier for the technical team.
• Provided reports on the project schedule to the client and project managers to ensure all were in agreement with the work plan.
• Managed and maintained all project artifacts and supported configuration management team with software release information.