SUMMARY:

• I am a Well - rounded Business Analyst with 10+ years of mixture of IT, Business Process Management and Project Management Office experience. Experience includes gathering requirements, work flows (as-is, to-be modeling) expertise in developing and modifying the Business Documents (Business Case Documents, Business Requirement Documents, Functional Requirement Documents, diagrams, Designing the testing approaches), broad understanding of platforms and applications across the technologies, interpersonal and communication skills; highly motivated team player with leadership and team management skills.
• Currently working closely with CIO as Applications Architect/Sr. Business Process Analyst, my role is to work with the application owners to understand the data flow/process flow, number of interfaces going in/out of the applications (data navigation), compliance for audit, then create as-is process flow(s), sign off with the application owner(s) and create To-be flows based on their feedback (mostly should opt for automation for minimizing the errors and human interference). Currently, identified 75 critical applications and created an enterprise process/data flow mapping to give the clear visibility of applications. Worked with one of the home grown application, COTS (Crude Oil Transportation System) to stream line the process by meeting the variety of relevant stake holders. Also, working with Maximo power user for the Maximo upgrade to Maximo 7.6, working with data team to migrate the data.
• Worked closely with OCIO (Office of CIO) in Williams on creating/generating and publishing the operational dashboard that provides the health/status of the IM functional areas (such as Financial, People, Projects, Infrastructure Performance, Critical Measures of the applications, servers, and databases).
• I have worked on the very critical applications, such as Workforce Scheduling Tool, Incident Management System and worked closely with the clients on site and ensured the applications/modules has been implemented within the Scope, Budget and Time of the Project. With great communication, I have worked with Subject Matter Experts (SME’s) and other business analyst to improve business process and support large initiatives.
• I have worked on Content Management and provide design, organization and navigation strategies, systems, and interfaces to help people find, access, use, categorize and manage information more successfully using Documentum and SharePoint.
• I have also worked on Application Rationalization project where I reviewed the legacy applications; meeting with the prime stakeholders, creating the Application Assessment documentation (contains the functionality of the application, Process Flows (Business & Data Flows), User Activity, etc.) and coordinating with the Process Teams Owners and business Owners in order to determine the Future of the application (Retain, Replace or Retire).

SKILLS AND COMPETENCIES:

• Requirements Gathering
• Working with several Business Domains
• SDLC Methodologies
• Project Management Experience
• Experience in creating the Project Documentation
• Worked on creating Operational Dashboards.
• Experienced with Microsoft Tools (MS Project, MS Visio, Excel, PowerPoint and MS Word)
• Business Modeling Tools
• Worked on Reporting Tools
• Worked with several Databases
• Business Process Management
• Third Party Vendor Management
• Data Migration
• Worked on Application Rationalization
• Working knowledge of Service Now, Clarity, Service Desk Manager (SDM)
• Business Process Management
• Reporting Tools
• Web Technologies
• Operating System
• Microsoft Office Tools
• End-User Training
• Offshore/Onshore Model
• Agile Methodology

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Sr. Business Analyst/PMO

Responsibilities:

• Provides project support for various Confidential 239 initiatives to the project team and committee through the meetings/presentations such as the PMO and Project Management Team (PMT) meetings along with management of agendas for all Integrated and Committee meetings.
• Working with the PMO team on several project initiatives by tracking and analyzing project actual work effort on a weekly basis, including timesheet creation, timesheet completion compliance, and timesheet approval compliance, if applicable. Also, maintains project resource calendar, including internal and external resources.
• Performs weekly metrics reporting at the project and team-level, including generation of key quantitative metrics and completes trend analysis.
• Working with RDAR team to understand compliance deadlines that are tight and implementation entails a number of challenges.
• Working closely with Data Analytic team to understand and document the high-quality data capture and aggregation processes that require full compliance.
• Working closely with the Financial Crimes Manager to work on data analytics using Tableau dashboard.
• Working closely with the data team and key stakeholders to understand and document regulation(s) that are principles-based and offers few clear metrics by which they can monitor and gauge the effectiveness of their compliance.
• Responsible for coordinating and communicating with end users across multiple applications for testing preparations. Performs including creating, customizing, and modifying test script requirements and monitoring and updating scripts.
• Manages issue, risk and decision logs for updates, including follow up with project managers as required.
• Supports project document management (naming conventions, location, etc.) and ensures that the integrity and accuracy of the team SharePoint site and project web sites are maintained and proper access is given.
• Analyzes existing contractual agreements and vendor agreement renewals. Gathers and documents requirements to develop scope of works and Request for Proposals (RFPs) acquisition or replacement of software applications. Supports other contract management functions with direction from the PMO Manager.
• Working as a Project Lead on Ab Initio (ETL tool) integration with the Callibra (Data Management Tool). Created the Business Case, got approved by the steering committee. Created the Business Requirement document, approved from the Steering Committee.
• Worked with project team to create Functional Requirements (FRD), based on business requirements, working closely with the project team ensuring the functional requirements are valid and feasible. Got the approval from the relevant stakeholders
• Created the Project schedule in MS Project to track the Project status and provide the updates to the relevant stakeholders.
• Creating and managing all forms and filings with customers, partners, regulatory agencies, and audit consultants (Delloitte, Ernst & Young, etc.) by ensuring that all policies and procedures are implemented and well documented.

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Working with the leadership team Develop Standards, Reference Architectures and Application Roadmaps to guide application portfolios across the business to comply with architecture blueprints and future state IT strategies
• Working with Enterprise Architect team in implementing the Enterprise Architecture application strategies that align with CVR business and IT strategies and understanding technology trends, roadmaps and define opportunities to leverage emerging technologies & industry best practices
• Liaiasining with Solutions Architects on projects to validate conceptual architectures, guide teams & device strategies to build solutions that reduces complexity in the IT ecosystem.
• Working with TIBCO tool for Business Process Analysis (creating process/data flows), to provide the better understanding with the stake holder(s).
• Working with IT team/Business team to assess application/solution needs aligned with business and develop an integrated application blueprint and application roadmaps; added emphasis on Mobility / Commercial capabilities/Content Management System.
• Worked very closely with the data team to move the source code from old tools to TFS (Team Foudation Server) for better source code management including efficient for reporting, testing and release management.
• Participating in defining solution architectures which includes evaluation, selection and integration of necessary technical components to create solution designs that support the defined functional and non-functional requirements.
• Developing the documentation of the current and future state application(s) and working with infrastructure architectures for the assigned domain areas that are in .net framework.
• Working closely with the IT team to develop and review of future state application architectures in an organized and cohesive manner using industry accepted frameworks and applying architecture principles in the context of a specific solution.
• Working with the Integration teams to contribute to the integration and cohesion of developed or reviewed architecture solutions across the assigned architectural layers.
• Working closely with audit and compliance team to ensure IT and SOX compliance is covered
• Ensure that designed or reviewed solutions conform to architectural requirements such as scalability, maintainability, reliability, extensibility, usability and security.
• Worked with business users to conceptualize, analyze, and develop solutions and enhancement to Open Link’s Right-angle (SRA) software system
• Worked with Right-angle team to support business counterpart(s) to formulate and implement solutions to support ETRM (Energy Trading Risk Management) application across Commercial business functions (Oracle EBS).
• Worked with Oracle EBS team and Right-angle team to ensure the data (General ledger) is navigating from RA to Oracle EBS.
• Working with the ETRM team to ensure the interfaces between Right-angle application and Oracle EBS by checking the data in the Flat File.
• Created/updated the test scripts (including UAT test, parallel testing), run the scripts, get signed off from the users
• Worked closely with Service Desk Manager (SDM), ticketing team to gather the requirements, signed off the requirements.
• Worked closely with the Project team, vendors and created/updated the project documents (business requirements, functional requirements, Project Initiation planning document, test plan document that includes test scripts, parallel testing, and UAT test plan).
• Worked closely with ASG (Applications Support Group), ISG (Infrastructure Support Group) and DSG (Database Support Group (DSG) to work on the GAP analysis (that they were facing with the previous ticketing system, Footprints).
• Worked closely with the ERP (MAXIMO) team to understand the challenges of the current users, report issues.
• Created a GAP analysis document for the ERP issues and presented as a business case to upgrade to MAXIMO 7.6.
• Created the Business Requirement Document (BRD, Project Initiation Document (PID) working closely with the business users for MAXIMO upgrade, presented to the Steeting Committee and got signed off.

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Coordinate and liaison with the operational CIO, data owners and other business stakeholders to provide data, answers and clarifications as a point of contact for Williams in order to effect the timely implementation of the Confidential project.
• Worked closely with the Leadership Team/Data Owner(s) to develop a solution (proposals) to support the business goal (financial, Customer Service, Operational Performance, Critical Measures of IM applications, HR, Market Share, Sales) by creating an operational Dashboard to provide the status/performance/snapshot to the top leadership team.
• Worked with the Leadership team to analyze company processes, and activities to improve business applications for the most effective use of financial features, resources, assets and Infrastructure.
• Worked with multiple business processes such as Projects, Critical Application Measures, Audits, HR, Asset Management to understand the what kind of data/reports and the system(s) that Data Owners are extracting the data.
• Created the Scorecard that contains the metrics based on the feedback from the Data Owners and reviewed with the Top Leadership to ensure that metrics provide the business value.
• Defines project requirements by working with the key stakeholders of all the levels and created the business artifacts (Business Requirement documents, Functional Specification documents, Software Requirements documents, Process documents, User Manuals), reviewed and signed off with the senior management.
• Created RACI matrix to identify roles and responsibilities of the key stakeholders that are accountable for Project.
• Conducted JAD sessions with the key stakeholders in all phases of Project Life Cycle from initiating to the closure of the Operational Scorecard (Dashboard).
• Work closely with the Program Managers, Business Clients on Project Planning, requirement analysis/gathering, estimating and testing for ERP applications.
• Worked with the business and IT team to create custom and ad hoc data reports, Crystal reports, status updates, track and monitoring progress of projects as well as coordinate milestones
• Worked closely with the business, Leadership team to ensure that the project is on track by preparing and maintaining weekly and monthly project status reports.
• Responsible for assisting PMO Lead in handling program levels issues, change request and risks management
• Ensures that the Project Management Office process and processes are kept up to date
• Assist Project Managers and Program Managers in handling daily activities and update the status in the weekly standup meetings with the Project/Project Managers on key Project Initiatives, action items and Issues.
• Support and enhance a data library for the IT and Assessment Operations organization including relevant performance metrics to ensure consistency in reporting of operational metrics.
• Build business process maps managed end-to-end using cross-functional view that provides the detailed process flow (using MS Visio) of those processes ensuring customer requirements are clearly defined and understood.
• Ensure industry best-practice maturity modeling was used to measure the maturity of the existing processes and establish appropriate targets that facilitate and support process, service and product improvement, by reducing redundancy and eliminating inconsistency.
• Worked with the implementation team to create operational dashboard in excel, that contains metrics from the 13 different functional areas
• Document the metrics generation in the dashboard window by creating the process documentation guide that includes the scope statement, process flow diagrams, applicability matrix, product lines impacted, process roles involved, process management system procedures, exception management process, decision matrix, generating and publishing the dashboard on monthly basis, following the ITIL
• Communicate and in corporate leadership team vision, plans, strategies, customer objectives and roadmap by communicating on regular basis.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning document.
• Worked with the data owner to create the review process documents and sign off the with the business user.
• Review the process metrics with the data owners on monthly basis to provide the more value to the metrics, any enhancements.
• Refine and enhance integrated tools to enhance insight into operational performance. Support the development of appropriate dashboards and scorecards to assist in tactical and strategic operational decision making.
• Provide valid, reliable information about current operational performance in the context of best practices to enable effective direction setting and prioritization for operational improvements and new activities.
• Assist Operational performance Management in developing and implementing an effective metrics and reporting process that informs an executive scorecard to enable the CIO and the Operations key stakeholders to effectively lead their respective functions
• Monitor OCIO matrices, trends and patterns to drive optimization and improvisations
• Provide formal and informal training for PMO tools and processes (Service Now) to Project Managers, Task owners and Data owners.
• Training, mentoring the key stakeholders, Provides references for users by writing and maintaining user documentation and training users

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Worked with the key business clients ( Confidential Manufacturing Site) to gather site requirements for set up and configuration of the application
• Worked with the IT team to identify the scope of activities that defines the business issues, documents system requirements for data, workflow, logical processes and interfaces with other systems.
• Participated in project activities with the key stakeholders in all phases of the SDLC to deliver the project using effective project management skills.
• Worked closely with the key stakeholders to create the process flows of the current state and future state of the system and processes, documented, reviewed and signed off
• Perform Gap Analysis activities to identify and document any possible requirement gaps.
• Establish, manage, and leverage business and technology relationships both internal and external to the Client's IT Solution
• Worked with the business customer and IT team and SchedulePro (3rd Party Vendor) to develop the functional design and architecture of application system that can be accessed across all technologies and platforms in multiple sites
• Followed traditional (Waterfall) and modern (Agile) methodologies as per the organizational rule and Interface with internal and external clients continuously to maintain effective communication and coordination between the key stakeholders.
• Worked on all the aspects of SDLC while working on SchedulePro Project
• Worked closely with the Data team to understand how the data will be loaded into the new system. Created Source to Target mapping document to ensure the data is loaded correctly into the new system.
• Configure data and business rules for new/existing implementations.
• Possess planning and organization skills to develop and lead workshop events such as joint application development workshops.
• Generated Use Case scenarios to understand the internal systems and processes and how the systems will interact with the eternal systems.
• Preparation of System Test Strategy, Test Plan and effort estimation.
• Work with the vendor to create the Test System, Production System and make sure the data, codes and Configs are uploaded as per the requirement.
• Co-ordinates the testing efforts of executed from onshore and offshore (based in Canada and India), establish standards and processes that Test Leads should follow to manage their areas of responsibilities.
• Worked with Test team to create test Scripts (SQL) in order to ensure that the workforce scheduling tool is working as expected.
• Schedule Preparation, Module Allocation, Reviews on Test Process, Client Interaction, Verify Status Reports
• Worked with the Test team to create and run UAT test scripts in SQL and getting the Sign-Off from the business of the respective manufacturing site.
• Execute the test cases using sample source documents as inputs and ensure that the outcomes of the tests are recorded
• Validate that all test case input sources and test case output results are documented and can be audited.
• Document any problems, and work with the project team to resolve problems identified during the tests.
• Sign off on all test cases in accordance with the stated acceptance criteria by signing the completed test worksheets
• Work closely with the Project Manager by providing the meeting minutes, status reports, and project evaluations as required (throughout the project)
• Created process documents, User Training manuals to train the Super Users of the manufacturing site ensuring best practices, been used.
• Training and Mentoring the Process Flow, Data Flow
• Decommission existing scheduling tools.

Confidential, Houston, TX

Sr. Business Analyst

Responsibilities:

• Worked with the Project Manager, SME’s to understand the business requirement, based on the Business Requirement document.
• Worked on Functional requirement document, reviewed and signed off with the customer.
• Analyzing data structures and capturing rules for the purpose of mapping data from existing disparate systems into one consolidated holding.
• Responsible for the functional design and architecture of Context sensitive application that has been used across all technologies and platforms.
• Created user stories to ensure all the requirements were captured based on the meetings/discussions/interview sessions with the customer and SME’s.
• Conducting the business analysis, writing and maintaining user stories in JIRA (pre and during developments)
• Assisting and guiding the stakeholders and project teams to distil business requirements into mandatory, desirable etc.
• Provide input into the ERP Data Strategy, data model and transition approach for the business, working with the relevant stakeholders on translating the user requirements to process and data requirements.
• Contribute to ERP Master Data Management strategy for the organization, including creating and maintenance of an ERP Data Dictionary, working heavily with the data team on SQL server
• Working with the Business to gather the data of the source system analyze the target system and approve the data migration requirements.
• Created program flow charts to describe the processing of data and development of precise steps and process.
• Worked closely with the Data Team, Reporting Team and assist them with the data migration and integration, reporting as per the data migration requirements.
• Analyze and validate data migration requirements for the future ERP implementation across a variety of modules.
• Worked with development team and data team in designing application's technical infrastructure, such as specific databases and testing approaches.
• Providing business analysis services for the consolidation of disparate existing systems into a single system.
• Worked closely with the Off-Shore team and assisted them with the reporting deliverables.
• Coordinated and actively participated in software testing, (UAT, Integration). Solid input for ensuring proper execution of all test procedures and automated test scripts in disaster recovery environments.

Sr. Business Analyst

Confidential, Houston, TX

Responsibilities:

• Worked directly with Supply Chain and Manufacturing (SCM) and other Process Teams on assigned requests including requirements gathering and clarification, scheduling, status, issues and training while informing business advocate throughout process.
• Worked with the business in defining and sign off the systems scope and objectives of Application Rationalization.
• Worked with the Data Owners/Task Owners to understand the applications that are required to be rationalized (Retain, Replace and Remove).
• Created an Application Rationalization Process Template that contains all the information of the applications (Process Flow, Data Flow, Purpose of Application, Usage of the Application by users and API’s)
• Review with the SMEs, Data Owners and Business Clients to determine the future of application (Retain, Remove or Replace)
• Worked with the Data Owners to create a business case for the applications that are required to be replaced with other applications, created the Business Requirement document, Sign Off, and co-ordinate with the Project Team form Initiation to completion of application (E2E).
• Worked on variety of technical architectures and platforms while working on Application Rationalization.
• Created new business opportunities while working on the applications that are required to be replaced with new systems, platforms, processes, applications.
• Worked with the business to understand and translates user requirements to process and data requirements
• Clarifies and translates customer requirements into functional specifications. Informs business advocates regarding deliverables for assigned requests. Generate Fit-Gap Analyses (As-Is and To-Be) matrix report
• Converted User Requirements into Business Requirements, analyzed the same, and segregated them into High Level and Low Level business requirements.
• Provides functional support on assigned applications as needed during production maintenance weekends.
• Analyzed current data stores and generated UML diagrams/Data flow diagrams and Sequence diagrams and worked on Data Management and Data Modeling
• Worked with the customer in formulating and aligning the business processes so as to achieve the benefits in the long term goals.
• Prepared and analyzed statistical and productivity reports, and coordinated information management between the data tracking applications
• Worked with UAT team to validate so that the developed application meets the business requirements
• Utilized UML Notations to document activity, deployment and Workflow diagrams in Visio.
• Provided oversight during the design phase of project development to insure a comprehensive and cohesive understanding of requirements, and work with IT personnel to deliver a design/ product that meets the business requirements.
• Worked on Managing the Change and Change Management Document.
• Works closely with developers to deliver technical specifications and perform unit and regression testing. Creates test scripts for testing and training. Coordinated User Acceptance testing, where required.

Confidential

Business Analyst

Responsibilities:

• Lead to save approximately 4 million in annual expenses. Primarily used the prototyping methodology integrated with the Quality Function Deployment process to identify and implement opportunities of improvements.
• Identified, collected and corrected business rules documents/forms/ screenshots/ industry related regulations related to legacy processes to identify value adding and non-value adding activities through the prepared activity list document.
• Identified, prepared and documented the current processes in the form of DFD’s (Data Flow Diagrams), Flowcharts and Entity-Relationship diagrams to identify the bottlenecks in the current processes and areas of improvements.
• Suggested and implemented various process improvement initiatives in collaboration with IT consultants.
• Developed various knowledge communication/training documents to record the improved processes, for future reference and to train current employees.
• Conducted various training sessions for current employees to explain the improved processes and the benefits realized through same. Also provided ongoing support to users for any issues identified.
• Performed Cost-Benefit analysis to prioritize and categorize the various improvement initiatives/opportunities identified through above process.
• Conducted meetings and engaged users, IT consultants, managers, specialists and various other stakeholders as part of requirement gathering process, presenting opportunities, ongoing support and finalizing documentation/authorization.

Confidential

Business Analyst

Responsibilities:

• Involved in Brainstorming sessions with Business analysts, subject matter experts and end users to identify opportunities of improvement while transitioning the clients.
• Proposed additions to the functional requirements so that the business requirements were satisfied.
• Responsible for creating the Data Requirement Document (DRD), which helped the development team as well as the analyst to successfully create a data model to satisfy business needs.
• Provided subject matter expert advice on processes while supported senior analysts to design the scope document for the project.
• Coordinated with the designing team to design and develop using Dreamweaver and CSS for actual web development and involved in developing the product catalog.
• Involved in the design process using Data Flow Diagrams (DFD’s) and process mapping using MS Visio to achieve the objective. Facilitated workshops to ensure the understanding of new applications by end users and their contribution towards the success of business.
• Conducted JAD sessions with management, SME, vendors and other stakeholders for open, pending and critical issues. Sessions focusing on IT strategies
• Coordinated with Project Development team and the Testing team to ensure that the applications are developed as per the business requirement.
• Created and managed project templates, use case project templates, requirement types and traceability relationships
• Developed BPMN artifacts (process flow, work state diagrams) as they pertain to enterprise level processes spanning multiple projects and/or functional areas
• Actively participated during the Production releases of the products and provided go-live support during Production deployments.
• Documented implemented process improvements and control documentation for traceability and future reuse
• Created and deployed KPI’s/ SLA to measure adoption rate of new process improvements.