PROFESSIONAL SUMMARY:

• Experienced and accomplished Business Analyst cum Project coordinator with Fourteen years of experience in combination with IT Business, Health Care, Energy Regulatory, Security Compliance and Community Voluntary services looking to leverage extensive background in Business Process and Project Management utilizing project implementation and value - added solutions.

SKILL:

• Extensive Business development experience working with various clients
• Applied Six Sigma and Lean principles
• Proven credentials in managing multiple concurrent IT projects including remote projects
• Project-delivery ability with Agile (two years) and other dynamic approach
• Strong sense of result-oriented operations within resource (time and money) constraints while making certain that the clients’ need are met as the project evolves
• Competent in translating functional and technical specifications
• Adequate exposure in all phases of project with various testing cycle
• Experienced in Business process mapping and Business artifacts documentation, Workflow and Gap analysis
• Used Oracle Primavera tools, SQL, databases, SAP, CRM tool, Power Plan, SharePoint and Microsoft Office Suite & Office 365
• Ability to adapt to an ever-changing environment with an excellent attention to details
• An expert mentor to new associates and interns
• Great work ethic and willingness to help others anywhere and anytime with a degree of creativity and latitude
• Known throughout the department as a highly motivated and influential team member
• Successfully handled conflict resolutions and negotiations
• Actively involved in various social/community voluntary services
• Familiar with basic conversational European and Asian languages

PROFESSIONAL EXPERIENCE:

IT Sr. Business Analyst cum Project coordinator (PMO)

Confidential, Novi, MI

Responsibilities:

• Handled multiple IT Engineering Projects utilizing project implementation and value-added solutions.
• Applied Six Sigma principles of controlled improvement during improvement to existing solutions and verifiable design while creating new solutions with the goal of reducing defects ratio.
• Applied Lean principles to reduce wastage of resources from the time of problem identification through implementation and monitoring.
• Addressed the issues of data redundancy and inaccuracies by implementing an integration layer between various system using Oracle Primavera tools, SQL queries and PowerPlan (budget forecasting system).
• Addressed cyber security concerns with NERC CIP Reliability Standards to better utilize the solution for company needs.
• Implemented SharePoint Application Enhancements & Upgrade.
• Managed project initiation phase - defining stakeholders, team roles, establishing communication, project schedules, various matrix, kick-off meetings, project plan and current state process documentation.
• Prepared project planning phase - creating future state process, deployment and production support draft plan, estimating project resources.
• Coordinated project design phase - collecting information with key business users on business processes and user requirements, reviewing design specifications, mapping process activities to desired outcomes to rectify operational inefficiencies, identifying process inefficiencies through gap analysis.
• Supported project build phase - researching and resolving issues regarding the integrity of data flow into databases, updating business process document and requirement trace ability matrix.
• Conducted project test phase based on Agile methodologies - monitoring various testing tasks such as end to end system, regression, and user acceptance testing with a focus on defects tracking, reviewing test plans, test cases to validate new coding logic and system changes in various environments and in various phases.
• Coordinated and managed project deployment phase - monitoring system application deployment and production support plan.
• Facilitated project close phase - finalizing document sign offs, knowledge transfer, project progress, success factors, lessons learned and archive project site.
• Managed project control and post production phase - monitoring risk, issue and change control logs.
• Received positive satisfactory feedback from clients for getting tasks done on time.
• Participated in a solution that improved customer service enhanced efficiency and increased revenues.
• Mapped current processes and offered recommendations for improvement.

IT Lead Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Implemented Ecommerce - Park Reservations and Customer Service Tool successfully ahead of deadline.
• Increased annual revenue by 65% by recommending improvements in efficiency.
• Established a project team, running and facilitating requirement meetings, identifying the skill sets of individuals, details of the project strategy.
• Recommended operational improvements based on tracking and analysis.
• Lead, managed and executed data collection, validation, and analysis activities.
• Developed requirements for order fulfillment service.
• Supported the coding team for web and integrated suite of applications with scripts and tests.
• Monitored and reviewed all gathered data, facts and logical conclusion.
• Managed production control and post production phase.
• Mentored new associates and interns.

IT Sr. Business Analyst

Confidential, Atlanta, GA

Responsibilities:

• Implemented targeted enhancements on the Confidential system using various Confidential tools like BeneFact, Benefit Builder, Benefit Automator, etc to improve operational effectiveness and efficiency.
• Facilitated meetings with business sales team for new product changes.
• Analyzed the group structure and prepared the group implementation profile and technical specification for group implementation; Process estimation, execution and implementation for new Groups in Confidential platform.
• Identified high level business requirements that had not been captured (gaps) by businesses areas that will require testing.
• Assisted the Provider Enrollment and Change Self-Service team in designing the online portal system.
• Collaborated with peers and business constituents to review business requirements to ensure outcome of test execution are in compliance with the business requirements.
• Conducted various testing tasks such as end to end, regression, unit and UAT testing, review of test plans and test cases to validate new coding logic and system changes.
• Managed project related deliverable to clients and maintained internally for audit purpose through Microsoft SharePoint.
• Successfully managed multiple large projects simultaneously, coordinated deliverables, managed timeline and workflow; maintained reports, mentored new hires.
• Achieved a record of zero defects and was selected for special projects.

IT Sr. Business Analyst

Confidential, Newark, NJ

Responsibilities:

• Successfully dealt with the two major audit review results - CMS managed Medicare 2007 audit report and DOBI (department of banking and insurance) market conduct study.
• Reviewed 25plus audit reports and analyzed Confidential condition codes to see if logic matched for all information obtained to understand the cause.
• Mapped current processes and offered recommendations for improvement.
• Conducted internal review meetings with core team and subject matter experts from respective areas of expertise for logic explanations of Confidential condition codes setting, final review, approval and submission of approved solution.
• Monitored and updated all review process status in each stage using Access database.
• Implemented the changes needed to be complaint with the audit reports standard.
• Recognized as a goal oriented, very approachable, hardworking and reliable employee.

IT Benefit Analyst

Confidential, Southfield, MI

Responsibilities:

• Worked successfully for the assigned role of primary analyst, seeing the project through the SDLC and setting deadlines with the developers and testers throughout the project.
• Handled over 300+ National Project Requests and Project Internal Defects concurrently.
• Provided and implemented various business requirements successfully for benefit file updates through 500+ change service requests including IBM technical and non-technical requirements.
• Analyzed existing job flows, Confidential Systems Architecture on benefit levels of coverage and worked with the mainframe developers and testers to explain what was needed for the project.
• Prepared and completed several project close down documentation, communicated project close-out alerts through change manager CommNet and maintained post implementation process.
• Arranged and organized various meetings to handle concerns-and-issues escalations successfully.
• Mentored new associates and interns, prepared training and job aid manuals.
• Recognized as a fast learner paying excellent attention to details.

IT Business Analyst/ Test Specialist

Confidential, Farmington, MI

Responsibilities:

• Handled insurance claims processing and bill payment system of NASE (National Association for the Self-Employed).
• Contributed to requirement definition, change control, testing, analysis and all other techno-functional areas.
• Reviewed the high level requirements and acted as a liaison between the IT and business resources.
• Developed test scripts from business requirements, functional and technical specifications.
• Recognized and appreciated for good communication and reliability.

Student Assistant

Confidential, Waukesha, WI

Responsibilities:

• Held various part-time positions at the college requiring business analysis & Information Service co-ordination.
• Completed projects on Dentist's Network Plan Administration that included analysis of various modules Accomplishment.
• Recognized and appreciated for hard work and reliability.