SUMMARY:

• Over 8 years of Business Analysis Experience in diversified domains including Financial and Public Sector
• Diversified experience in Business Analysis of medium to large application design and development projects.
• Strong knowledge of SDLC, Agile, Waterfall, UML development methodologies
• Expertise in the areas of Business Process Analysis, Requirements Specifications & Systems Analysis.
• Extensively worked on CRM with marketing Module
• Proficient in the drafting Business and Functional Requirement documents, Use case documents & Business process flow diagrams.
• Performed Scope Analysis, Stakeholder Analysis, Gap Analysis, and Traceability Matrix and used Visio for Business Process Modeling adopting UML standards
• Extensive experience in the field of Business Analysis, risk analysis, software validations in Banking projects, multi - tier and web based application for various horizontal and vertical industries
• Design and review of various documents including the Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, Functional Specifications (FSD), Systems Design Specification (SDS), Requirement Traceability Matrix (RTM) and testing documents
• Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios and Test Cases based on the requirements for the applications.
• Well-skilled in describing and communicating business processes by using flowcharts, data flow diagrams= use case diagrams, workflow diagrams, and Entity-Relationship diagrams
• Knowledge of IT Service Management (ITSM) based on ITIL best practices.
• Excellent professional skills by working independently and as a team member
• Excellent analytical, problem solving, communication skills, with ability to interact with individuals at all levels with exceptional skills in forming and facilitating Joint Application Design (JAD) and Rapid Application Development (RAD) teams
• Experienced in creating Business process procedure documents and providing system training to business and end users.
• Highly Skilled in creating Functional specification documentation
• Excellent project execution track record with good leadership, strong communication and analytical skills.

TECHNICAL SKILLS:

Business Modelling: Microsoft Visio,UML,RUP

Tools: MS-Office ( Excel, Word, PowerPoint)Solution Manager, SQL, TOAD

Defect Tracking: HP Quality Center

Methodologies: Waterfall, Agile, Scrum, SDLC, Object OrientedAnalysis and Design (OOAD)

Business Analysis: Business Requirements Gathering, Analysis & DocumentationUse Case Modelling & Analysis,Functional Requirements gathering,JAD/RAD/JAR Sessions, Gap analysis

Databases: Oracle, MS Access, SQL Server

Reporting Tool: Cognos Report

Testing Tools: Win Runner, Load Runner, Quality Centre

Operating Systems: Windows NT/98/XP/2000/Server 2000/VISTA

ERP: SAP-CRM, SAP ECC SD

User Interfaces: WEB UI

PROFESSIONAL EXPERIENCE:

Confidential, Los Angeles, CA

Senior Business Analyst

Responsibilities:

• Interacted with business users to capture requirements and to translate them in to project deliverables and co-ordinated with the offshore team.
• Responsible for Business Requirements and Use case documentation.
• Mapped As-Is business requirements and processes to To-Be process flows.
• Involved in upgrade planning to build the new SFA system, while mapping their current business process.
• Involved in Design, Configuration and Built of Delta functionality that is not available in the older SFA software version
• Worked on developing functional scenarios, process documents and creating Functional Specification documents Elicited and gathered high level requirements by conducting stakeholder meetings, interviews and discussions.
• Played lead role in gathering, analyzing and writing business requirements from business SMEs and acquiring sign-off.
• Coordinate with Cox development team and Adobe developers to handle AEM issues and defects
• Framed a detailed JAD session agenda and facilitated sessions with the SMEs, process owners & stake holders and collected the meeting minutes from the session and identified various action items.
• Highly Involved in activities related to Up gradation
• Assisted the project manager in preparing the project schedules, milestone tracking and resource allocation.
• Analyzed the meeting minutes collected in JAD sessions and updated Requirement Specification Documents and categorized Functional, Non-Functional Requirements and Business rules.
• Created concise detailed functional requirements specification (FRS) documents and end user documentation in accordance to guidelines and standards to a level where developers can interpret, design and develop the application with minimum guidance.
• Assisted in defining and reviewing the Non-Functional architecture requirements for designing.
• Involved in gap analysis of the future state requirements with the current state.
• Co-ordinated with offshore technical teams to cater their needs and help they create Technical Design Documents.
• Test and implement AEM components and report defects to developers.
• Involved in System Integration Testing and User Acceptance Testing support.
• Client Relationship Management and co-ordination with offshore teams.

Environment: SQL, Microsoft Office, MS Excel, Visio, HP Quality Centre, SAP CRM 7.0/5.0, Solution Manager, SQL Server, MS Visio, UML, Microsoft Excel, Microsoft Word, MS PowerPoint.

Senior Business Analyst

Responsibilities:

• Requirements gathering from the business owners for conceptual understanding of the business functions, documentation of the requirements, design the requirements to synchronize with SAP functionality.
• Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts) and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Worked on developing functional scenarios, process documents and creating Functional Specification documents
• Elicited and gathered high level requirements by conducting stakeholder meetings, interviews and discussions. For Grantor process.
• Framed a detailed JAD session agenda and facilitated sessions with the SMEs, process owners & stake holders and collected the meeting minutes from the session and identified various action items.
• Managed the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios.
• Worked with the development team to make sure that they understood the user requirements and that the system developed met those requirements.
• Worked with the Project Lead on various activities like keeping track of Project Status, Deadlines and Compliance Issues.
• Responsible for providing the UAT test cases.
• Acted as a liaison between business departments and the IT development team. Worked independently with minimum supervision as part of a dynamic IT team.
• Worked with the application owners to resolve open tickets address escalation delays/issues with managed services team thereby improving the SLA’s and streamlined existing business processes
• Provided regular verbal and written status reports to IT management and business community; published meeting minutes and maintained project plans
• Worked on solution manager for planning, blueprinting
• Involved in creating Business process procedure documents using UPerform tool and providing system training to business and end users.
• Involved in Unit Testing, System/Integration/Regression testing and Participated in Cutover activities for Integration training, Production and Go-Live activities.
• End user training, Knowledge transfer and documentation.

Environment: MS Word, Microsoft Visio, MS Excel, Oracle, Win Runner & HP Quality center, Solution Manager, U Perform Tool, SAP CRM 7.0 /SD, MS Visio, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint

Business & Data Analyst

Responsibilities:

• The project consisted of creating a data warehouse for Basel Reporting requirements that would source data from various source systems and store aggregated data.
• Involved in JAD sessions with business users.
• Responsible for analyzing Business Requirement from business users and in creation of Business process Documents.
• Involved in creating Functional Specification documents.
• Co-ordinated with the technical teams across time zones during the complete development lifecycle.
• Involved in defining Basel Data Requirements and Source to Target mappings for the technical teams.
• Worked with the technical teams to resolve queries and assist them in creating Technical Design Documents.
• Involved with defining the data acquisition process that would be used as a corporate wide standard for sourcing data.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Responsible for data prioritization analysis using ‘heat maps’ that would identify the most critical data requirements.
• Responsible for analysing the source and target data and creating transformation rules.

Environment: Oracle DB, HP Quality Center, MS Office, Cognos Reports, MS Visio, UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint

Confidential, New York, NY

Business Analyst

Responsibilities:

• Prepared use case models based on Business Requirement documentation gathered through interaction with users.
• Worked throughout the SDLC, which included requirements, specifications, design, analysis and testing
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Performed business process mapping for new requirements.
• Creating user requirements document for companywide reports by interacting with end users and developers.
• Interact with the developers and defined the needs to update the design of the Graphical User Interface.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Worked with the data modelers and QA teams to resolve issues that arose during the implementation phase.
• Assisted in the development and design, including the analysis of user needs.
• Responsibilities also included analyzing and testing the user interface and constantly redesigning the system to increase its user friendliness for the clients
• A major responsibility included interacting with the users and business relationship managers and implementing changes on the database in order to ensure UAT approval.
• Worked both at offshore and onshore locations with teams across times zones.

Environment: SQL, Windows, UML, MS Project, MS Visio, MS Excel , UML,RUP, Microsoft Excel, Microsoft Word, MS PowerPoint