PROFESSIONAL SUMMARY:

• Over 9 years of experience as Business Analysis. Understanding of Unified Modeling Language (UMLObject Oriented Analysis and Design Concepts (OOAD), Business Process Re engineering (BPR), Test Lifecycle, Multi - tier Web Applications, Data Warehousing, Business Intelligence (BI), Service Oriented Architecture (SOA),
• Documented Business Requirement, Use Case Specification, Functional and Non-functional Specification, System Requirement Specification, UML diagrams (Use Case, Class and Sequence), Project Estimate, Training and User Manuals, Master Test Plan Review (Integration, System and Acceptance). Strengths include big picture focus while developing strategic business solutions which can include: mission statements, value propositions, critical success factors, statements of work, project management, ROI, GAP and risk analysis, Cost-benefit analysis, facilitated functional design meeting and documenting requirements, use cases, implementation and mentoring and coaching.

TECHNICAL SKILLS:

Business Analysis : SDLC, Requirement Analysis, detail design, Business Rules, data flow diagrams, data definition table, data modeling, system integration, and team building.

Processes/Technologies : Rational Unified Process (RUP), Clear case, Use Cases, Workflow and UML.

Rational Suite and Tools : RUP, UML with Rational Software Modeler, Rational RequisitePro, ClearQuest, ClearCase, (UML), MS-Office, MS Visio and MS Project.

Application Servers : Genesys, Oracle8i, 9i, SQL server, Websphere.

Data Bases & Domain : MS SQL, DB2, Oracle, Java Script, XML, .Net, Teradata

Operating Systems : Microsoft Windows XP, NT, 95, 2000, 98, Vista, UNIX & GNOME

Software Utilized : Rational Rose, Microsoft Office Suite (Word, Excel, Access, PowerPoint, and Outlook) MS Project, Visio

Front-End Tools : Microsoft Front Page, Macromedia Flash, MS Access, Business Object

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Translated the business needs into functional requirements, and communicated the same to the business users, to baseline the initial high-level requirements.
• Interacted with Business Group for operational and policy administration functions.
• Involved in conducting JAD sessions with the entire team to come up with the possible solutions for the business problems.
• Used the Agile methodology during the project life cycle and ascertained deliverables on a per sprint basis.
• Provided key input by working with users identifying and defining system and project requirements.
• Documented FRS (Functional Requirement Specifications) and assisted Systems analyst to come up with SRS (System Requirement Specifications)
• Provided inputs in the strategic development of detailed project plans, work assignments, and target dates.
• Designed and developed use cases, activity diagrams, and sequence diagrams, using MS VISIO.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process problems.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Conducted impact analysis for the requested change by business users/stakeholders to control change in the requirements.

Tools: /Technology: DOORS, HP ALM, SharePoint, MS Office (Project, Word, Visio, Excel, Power Point), J2EE, JAVA, Oracle 9i

Confidential, Washington DC

Sr. Business Analyst

Responsibilities:

• Responsible for defining, documenting and publishing Functional Specifications and BRD-Business Requirements Documents.
• Used Elicitation techniques like interviewing, questionnaires, brainstorming, JAD, observation, and document analysis for requirement gathering.
• Conducted JAD sessions with the Business users, Technical architects, Data management team and the UAT team.
• Proactive identify opportunities to improve business processes and systems.
• Responsible for creating artifacts for Rational Unified Process (RUP) - use cases, system architecture document using UML, supplemental requirements document, architecture diagrams; verifying technical production infrastructure; designing and executing performance tests and documentation.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures.
• Collaborated with project manager in tracking and managing project development process following Rational Unified Process (RUP) based SDLC methodologies.
• Divided and distributed all processes among five SDLC phases.
• Acted as Single Point of Contact for all business requirements and represented the end user in the development team.
• Designed Use-Case Models after understanding scope of the project and the business model
• Followed UML methodology to create Sequence Diagrams, Collaboration Diagrams, Class Diagram and Activity Diagrams
• Supervised and approved a complete set of UAT test scripts to ensure completeness of the implementation and of the end-to-end functionality
• Played a key role on project issues such as release management, change management, scope control, and requirements prioritization
• Documented and developed Training Manuals for the new working environment.

Tools: /Technology: RUP, JAD, MS Office, MS Visio, SharePoint, J2EE, JAVA, JSP, Oracle 9i, XML, IBM Web sphere, Six Sigma, Tibco iProcess Suite

Confidential, Washington DC

Business System Analyst

Responsibilities:

• Analyzed business requirements, business process and system architecture/design for Multifamily Loan Acquisition System.
• Translated the business needs into functional requirements, and communicated the same to the business users, to baseline the initial high-level requirements.
• Used Agile software development methodology in defining the problem, gathering requirements, development iterations, business modeling and communicating with the technical team for development of the system.
• Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the evolving eGrants application.
• Prepared Business Workflow models and used Agile software development methodology to build new business processes.
• Logged issues, problems, and resolutions using the Remedy System
• Involved in conducting JAD sessions with the entire team to come up with the possible solutions for the business problems.
• Provided key input in working with users in indentifying and defining system and project requirements.
• Documented FRS (Functional Requirement Specifications) and assisted Systems analyst to come up with SRS (System Requirement Specifications)
• Provided inputs in the strategic development of detailed project plans, work assignments, and target dates.
• Designed and developed use cases, activity diagrams, and sequence diagrams, using MS VISIO.
• Worked with the software architects / developers to ensure that the applications conform to customer requirements.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partnered with the technical areas in the research and resolution of system and process problems.
• Played a key role in the planning, testing, and implementation of system enhancements and conversions.
• Analyzed research on operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Conducted impact analysis for the requested change by business users/stakeholders to control change in the requirements.
• Develop training programs and materials.

Tools: /Technology: Rational Suite (Rational Rose, RSA), PVCS Version Manager, Remedy, MS Office (Project, Word, Visio, Excel, Power Point), J2EE, JAVA, Oracle 9i

Confidential, Richmond VA

Business System Analyst

Responsibilities:

• Responsible for interacting with business partners and developers to review business requirements, gather and document level of effort on SSCR’s and projects.
• Lead and manage SSCR to deliver business change and competitive advantage, manage the delivery of IT development team to ensure SSCR are delivered effectively.
• Prepared Business Workflow models and used Agile Software Development methodology to build new business processes.
• Utilized Rational Unified Process (RUP) to create Process Flow, System Flow, Use Case Diagrams and Interaction Diagrams using Microsoft Visio and Rational Rose
• As a Business analyst, responsible for various functionalities in the overall IVR and CRM environment.
• Created and maintained an issue/enhancement list to be discussed among the steering committee members post application deployment in Production.
• Actively involved in collaboration and Web content management in SharePoint 2010.
• Analyzed, defined and documented business processes and work flows in SharePoint 2010.
• Working on front-end functional requirements will align with HL7 interface requirements for CRM application.
• Drafted BRD and designed Use-Case Models for PBX, IVR, Call recording, Call routing, reporting, and telephony infrastructure after understanding the business requirement for SSCR.
• Followed the UML based methods to create Sequence Diagrams, Collaboration Diagrams, Class Diagram and Activity Diagrams.
• Analyzed business requirements, business process and system architecture/design.
• Worked on IVR requirements for (PBM)Pharmacy Benefits Management.
• Worked in the RUP Framework involved in iterations at each phase of the software life cycle
• Gathered client specific business requirements and translated it in a proper manner to the developers, and ensured that these requirements were fully tested and implemented accordingly for each production cycle by creating Traceability Matrix using Requisite Pro.
• Supervised and approved a complete set of UAT test scripts to ensure completeness of the implementation and of the end-to-end functionality
• Played a key role on project issues such as release management, change management, scope control, and requirements prioritization.
• Knowledge of telephony administrator tool (CMS).
• Responsible for leading the activities of the team and overseeing the quality assurance process, work processes, test development and execution, reporting of the effectiveness of the process to Business.
• Played a key role on project issues such as release management, change management, scope control, and requirements prioritization
• Associated in the change control in the application development and used Rational Clear Case for version control and unified change management

Confidential, NJ

Business Analyst/QA

Responsibilities:

• Analyzed business requirements, business process and system architecture/design
• Responsible for defining, documenting and publishing Functional Specifications and BRD-Business Requirements Documents.
• Involved in integration of credit risk system for P2P system.
• Responsible for daily status meeting to discuss development plans, quality assurance test plans, and user documentation with developers, users, and the product management
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Conducted meetings, interviews and JAD sessions with stakeholders to collect business requirements.
• Designing and creating the architecture of data warehousing star schema logical database model using Erwin
• Generated reports and monitored the performance of the project at different stages.
• Used MS Visio for visualizing and mapping the business process in multiple levels for business process hierarchy.
• Developed checklists to Verify and ensure that the functional specifications, use cases, and UI specifications documents are written in line with the guidelines as specified by the client, and that the quality standards as specified
• Worked closely with the database architect to finalize database design, table structures and other key database artifacts for the system.
• Involved in Extracting data from the existing database, Transforms it to fit operational need and loaded it into database and data warehouse.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business
• Used Quality Center to perform test plan, track execution against plain throughout testing and handle defects from start to resolution.
• Generated execution grid in the Test Lab module of Quality Center, group test cases and executed them simultaneously
• Performed Manual Testing of the Application, Interacted with developers and discussed technical problems, reported bugs.
• Conducted technical/non-technical presentations to the management and training workshops for the clients.

Confidential

Business Analyst

Responsibilities:

• Worked as Business Analyst and Quality Analyst for multiple projects on Brokerage, Insurance, Retail Banking and Mortgage during the tenure.
• Conducted detailed and comprehensive business analysis by working with the IT staff, senior SME’s, supervisors, and end-users, in order to identify system and operational requirements and potential improvements.
• Conducted ROI and cost-benefit analyses for project implementation. Also analyzed the current business process to workout various scenarios cost effective.
• Designed use-cases and use-case models to further refine the requirements and understand the business processes. Worked extensively in Rational Requisite Pro to organize and catalog requirements, documents, and use-case documents.
• Worked with stakeholders and business owners to define business requirements and translate them into system requirement specifications.
• Collaborated work processes - included translating user requirements into functional requirements. Transferred knowledge of the business process to the appropriate Programmers and Analysts with the aid of Rational Rose.
• Efficiently communicated between the business users and the developers to clarify questions and issues related to system requirements.
• Participated in design walkthrough and code walkthrough.
• Developed business test cases and worked with the QA team during system testing.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.
• Analyzed the Test plan, which detailed the testing scope, strategy, test requirements and necessary resources.
• Developed Test Cases to cover overall quality assurance testing.
• Use Quality Center for defect tracking and maintained defect repository and followed defect life cycle until it was closed.
• Defects were identified and reported to the development team using Test Director.
• Involved in Manual Testing and Automated testing of the test cases
• Actively participated in enhancement meetings and was responsible for weekly status updates, troubleshoot new releases and production issues content.