IT Business Analyst Resume MI - Hire IT People

PROFESSIONAL SUMMARY:

Highly ambitious individual, with excellent understanding of business operations, software development and analytical tools, seeking opportunities to leverage technical and leadership expertise.
Over 4 years of professional experience has afforded me to be an enthusiastic learner, results - oriented, motivated team player with great attention to detail and proven problem solving, analytical and communication skills.

TECHNICAL SKILLS:

SQL, Advanced SQL, MS Excel 2016 power user, Microsoft Access, Qlik Sense, Oracle Fusion Middleware tools, Application Development Framework (ADF), Service Oriented Architecture, Web Services, BI Reports, Soap UI, Power BI, SAP Administration, SharePoint administration.

PROFESSIONAL EXPERIENCE:

Confidential, MI

IT Business Analyst

Responsibilities:

Supported business initiatives through data analysis, identified implementation barriers, recommended potential business solutions and assisted with system implementation and user acceptance testing
Created large workflows for easier navigation of company’s extremely complex service request procedures by interacting with support team to implement automation in global IT service portal and provided a glitch-free portal to the company
Identified and analyzed user requirements, procedures, and problems to improve existing processes and enhance system performance
Extracted, prepared and analyzed global monthly and quarterly IT financial data for reporting through Enterprise Performance Management System and SharePoint
Administered Goldfire Search Portal by managing end users, corporate knowledge bases and troubleshooting content indexing and provided analytical solutions for life time effective working of the tool
Automated SAP user license analysis process of 20,000 licenses by building Qlik Sense dashboard, which allowed clients to load data from SAP reporting tool and saved 60 hours per quarter of manual data analysis
Managed Readsoft Project, by gathering functional requirements and providing technical solutions, facilitated user training, tracked and resolved issues and gain approvals of stake holders to ensure they meet the business needs by coordinating with vendors
Performed end to end, yearly IRS data reconciliation process which involved mapping of SAP accounts to HFM balance
Perform SAP user Administrative tasks in various SAP environment, adhering to strict corporate audit standard
Supported IT Financial Management system upgrade including detailed excel validation to ensure system integrity ensure system integrity
Designed protocol dashboard reports for different business and region units and validated existing reports

Confidential, MI

Graduate IT Assistant

Responsibilities:

Provide technical assistance to SBA faculty and staff for any hardware/software requirements
Work with University Technology services to implement network, hardware and software services
Set up computers and enable access to authorized network
Guided students on application usage in Bloomberg Data Analysis lab

Confidential

Business/IT Technical Analyst

Responsibilities:

Provided Oracle Fusion Middleware solutions by building web portal using Application Development Framework (ADF)
Implemented Service Oriented Architecture (SOA) end-to end integration using various services and binding components like BPEL, Data and File Adapters, Mediator, Business Rules and Human Task to integrate services that come from various locations
Extensively used Web Services like Web Service Description Language (WSDL), XML and XSLT to communicate messages to components and to interact with consumers and providers
Performed Web Service testing using SOAP UI
Administered and monitored tasks related to the support of WebSphere and WebLogic Application Server (WAS) for IBM package enhancement
Involved in Migration of IBM WebSphere Application Server and Portal including installation and configuration of new application by ensuring system integrity
Investigated the middleware and integration issues to provide resolution and developed root cause analysis to support maintenance, upgrades and enhancements
Collected, transformed and profiled marketing database records for analysis using Excel and SQL Server
Presented data reports to project manager and made recommendations to government departments based on analysis result
Performed requirement gathering, analysis, process improvement, reporting, testing and estimation using Agile methodologies. Coordinated with Functional team to understand requirement, provide technical estimations and preparation of technical design documentation. Reviewed the business process to Identify gap in existing process

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It Business Analyst Resume

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