SUMMARY:

• A highly accomplished and a results - driven software professional with over 7 years of experience in management and technical domains.
• Have experience with all the stages of the Software Development Life Cycle and good expertise at dealing with stakeholders from all levels of the software spectrum.
• Have experience in diverse areas, including Systems architecture, Systems Analysis and Design, Product Conceptualization, Development, Production Support and Full Life Cycle Testing (Unit, System and User Acceptance Testing).
• Consistent track record of effective Requirements Gathering, Requirements Analysis, Design, Development, Testing and Implementation of Information Systems, that has been highly effective at achieving objectives.
• Strong experience working as a Team Lead using UML, based on the RUP framework and modeling tools including Rational Rose and requirements management tools, including Rational RequisitePro.
• Strong experience facilitating JAD sessions and requirements gathering interviews.
• Possess excellent analytical, communication and Project co-ordination skills and can relate to Business/clients expectations and development personnel equally well.
• Have an aptitude for mentoring, leading and interacting with multiple groups.
• Have sound background in managerial, technical and problem solving domains of knowledge and capability of integrating academic knowledge with sound on-field hands-on experience.
• Possess excellent technical writing skills. Proficient in both written and verbal communication.
• Systems Analysis and Design, QA, Process Implementation and Production support Requirements Gathering, Analysis, Documentation
• Project Management, Process Management UML using RUP methodology, Rational Rose, RequisitePro.
• Program/Project support Configuration Management
• Data Analysis and Reporting expertise Software QA and Testing Methodologies
• Technical Writing - Technical Requirements Documents, Product Documentation, User and Training Manuals QA tools including WinRunner, LoadRunner, TestDirector
• Business Analysis and Field Liaison expertise Product demonstration/ Presentations

TECHNICAL SKILLS:

Web Development: DreamWeaver MX, Flash MX, MS-FrontPage, Visual InterDev

DBMS: Oracle 9i, SQL Server 2000, MS-Access

Data Access Tools: SQL, PL/SQL

Business Intelligence: Crystal Reports 11

Packages: MS-Word, MS-Excel, MS-PowerPoint, MS-FrontPage, MS-Visio

QA tools: WinRunner7.0, LoadRunner, TestDirector Tool suite

Operating Systems: Windows 98/2000/XP/NT, Windows Server 2003

Development Tools: Oracle Forms, Oracle Reports, VB6

CASE Tools: Rational Rose, Rational RequisitePro

CM Tools: PVCS Tracker, PVCS Version Manager, Visual SourceSafe

PROFESSIONAL EXPERIENCE:

Confidential, Hartford, CT

Senior Business Analyst/ Project Coordinator

Responsibilities:

• Conducted multiple requirements gathering sessions to gather, understand and finalize user requirements and client expectations for this project.
• Drafted, reviewed and revised the scope documents for multiple sub - projects that were part of this Confidential Project.
• Drafted, reviewed and revised the Business Requirements Document to reflect the basic requirements of the business team regarding this project.
• Interacted extensively with the Business team to coordinate the finalization of their requirements and conducted walkthroughs of the BRD for the business team representatives.
• Drafted, reviewed and revised the Functional Specifications and Technical Specifications Documents for this project, facilitated walkthroughs with business and tech teams to obtain user sign-off on these documents.
• Conducted regular status calls and project-check calls with tech team and business team to better understand and manage client expectations.
• Facilitated kick-off calls and orientation sessions for offshore resources based in India to train them on the various issues and expectations regarding the Alliance project.
• Interacted extensively with all the stake-holders of the project at all levels, including Project and Program Managers, Platform owners, Business and Tech team s and Offshore teams to ensure that the project s timelines, deliverables and core expectations are met.
• Acted as the main POC for offshore resources for their technical and business knowledge needs and also was the main POC for the business team to help them understand offshore activities and deliverables.
• Was involved at all stages of the project, from Requirements Gathering to production support for the business users ( Confidential ).

Confidential, McLean, VA

Lead Business Analyst

Responsibilities:

• Was responsible for interacting with the user to gather requirements and writing the user requirements documents.
• Was responsible for drafting, reviewing and finalizing the design documents to elaborate on the systems requirements and the templates.
• Was responsible for creating the design workflows and elaborating the changes in the current databases and systems to in corporate the new requirements.
• Conducted interviews and JAD sessions with users and clients to gather requirements and document the requirements.
• Utilized UML with Rational Rose, utilizing the RUP methodology to gather and model system architecture and conceptualize the system functionality.
• Provided training on all the three applications to present and future users of the applications.
• Used various techniques and custom tools to troubleshoot user issues.
• Created detailed user manuals to facilitate smooth understanding and acceptance of the applications by users.
• Was responsible for tracking the system change requests and trouble tickets and ensuring that they were successfully incorporated in the system.
• Analyzed various user issues with a view to creating a longer term solution to frequently faced scenarios and created a guide to help users self - manage minor issues.
• Interfaced between client-side representatives and users on the one side and the development team on the other to facilitate requirement-gathering process as well as issue management process.
• Helped other support members gain deeper understanding of user issues by facilitating proper training of future support personnel.
• Was responsible to ensure smooth transition of the system use in the client company through workshops, trainings and presentations.
• Was part of the user support and access control group that provided post-production support to users of these applications

Technologies used: PL/SQL, HTML and XML.