SUMMARY:

Senior Business Analyst with experience across various industries in small to large corporate environments; demonstrating clear and effective leadership, communication, and negotiation skills. Leading Agile teams to deliver functionality on time in a fast paced environment while removing obstacles.

EXPERIENCE:

Confidential, Dallas, TX

Senior Business Analyst

Responsibilities:

• Worked on Accessibility project mandated and governed by the Confidential
• Responsible for ensuring entire Southwest.com website is accessible according to guidelines given forth by web consortium as well as third party auditors
• Worked closely with offshore team to develop code that adheres to all accessibility rules
• Coordinated with Marketing to ensure all logos, images, and backgrounds across the entire website are properly coded
• Saved Confidential thousands of dollars on a daily basis by establishing website rules that ensured ease of use by all users
• Owned all agile ceremonies, including daily standups, backlog grooming, and sprint planning
• Via extensive sprint planning and backlog grooming, was able to complete all 2015 goals set forth by the Confidential

Confidential, Dallas, TX

Business Analyst

Responsibilities:

• Designated as Subject Matter Expert for Confidential & Confidential web accessibility compliance after successfully implementing various functions across the entire e - business portal
• Configure salesforce.com environment for multi level organization
• Customize salesforce.com environment for multiple users, user types, accounts, and groups
• Utilize hostanalytics mock environment for workforce and capital planning
• Set up new and test databases
• Performed space estimation, application installation, performance and memory tuning, and server/database monitoring
• Owned transformational initiative that would allow business customers to create a customized hierarchy and simplify management of multiple users and accounts
• Owned agile ceremonies including daily standups, iteration planning and grooming sessions, and retrospectives
• Ensured there are no impediments blocking development teams from reaching sprint goals
• Worked closely with Product Owner to understand the product vision and roadmap
• Defined the features and the functionality within the roadmap
• Lead team through detailed system and business process analysis
• Ensured enhancements and solutions positively contributed to, expanded upon, and did not conflict with web business strategy
• Groomed backlog of features to ensure ready for iteration planning sessions including documenting acceptance criteria and business rules
• Defined as-is and to-be process flows to identify gaps and new requirements
• Authored business cases to identify opportunities for future enhancements and modifications
• Communicate to internal and external groups about current products and functions

Confidential, Carrollton, TX

Senior Business Analyst

Responsibilities:

• Hosting daily standups to understand resource updates and to remove roadblocks Confidential an early stage
• Capturing user stories for various Epics and defined the business rules and process flows
• Hosting Grooming sessions with Developers and QA to clarify story and any questions
• Leading multiple projects on a daily basis while keeping the big picture in mind and meeting deadlines
• Utilizing a customized agile methodology to define processes and create project artifacts including use case documents, requirement specification documents, and functional requirements documents
• Demonstrating cross functional leadership skills by fostering collaboration to meet strict deadlines
• Managing multiple vendor relationships with simultaneous projects by defining SOWs and forecasting cost to ensure budgets, timeframes, and expectations are met

Confidential, Scottsdale, AZ

Senior Product Analyst

Responsibilities:

• Authored new stories, use cases, and created high level and detailed process flows for stories across various iterations and releases
• Documented business processes of Confidential to ensure adherence to workflow
• In charge of inter-departmental group for process improvement and functional redesign of internal systems and applications
• Communicated to internal and external groups regarding product development and special release presentations

Confidential, Tempe, AZ

Product Analyst

Responsibilities:

• Held daily standup meetings to surface new issues and resolved critical defects from production
• Gathered and documented information for new system features. This included creating Requirement Specification Documents and Use Cases for detailed analysis.
• Managed the scope of the project and business expectations to allow for robust coding and development
• Directed the development team through each iteration to facilitate multiple projects and remove barriers by identifying and tracking Project related risks to mitigate the impact they will have on the project timeline

Confidential, Scottsdale, AZ

Technical Analyst

Responsibilities:

• Monitored workflow of the unit ensuring all work is done in compliance with the Service Level Agreements
• Supervised a team of 12 processors
• Delegated work to individuals to meet deadlines
• Researched work done by the processors to guarantee completeness and accuracy
• Communicated with underwriters to solve problems that arise in the research queues
• Worked in queues with vastly different Service Level Agreements (24 hours to 10 days).
• Utilize my prioritization skills to balance work and training
• In charge of all documents underneath the Specialty line of business
• Trained multiple departments on how to process work in the Specialty line