SUMMARY:

• Over 13+ years of extensive experience as a Sr. Business Analyst/ QA Lead/ PM in Service/ Product Software analyzing/ implementing Java, J2EE, ASP, ETL and E - commerce
• Applications for Healthcare, Finance, Auto, Insurance and Telecommunications domains
• Experience in multiple phases of Quality Assurance Life Cycle (QALC) and Software Development Lie Cycle (SDLC) with expertise in business analysis, resource forecasting, and estimation, test planning, execution and implementation
• Extensive knowledge of SEI/ Capability Maturity Model, CMMI, TMMI, RUP, Agile/ SCRUM, Waterfall, Prototype and V-Model Methodologies
• Excellent professional interpersonal & communication skills to manage requirement gathering, independently gather business and systems requirements, analyze and design automated as well as manual procedures for the verification, validation & implementation of accurate testing strategies for the successful deployment of real-time solutions.
• Strong analytical experience includes discovery, data analysis, forecasting, testing and documentation. Proven ability to improve processes and implement business solutions in challenging environments. Experience working with teams of business stakeholders, developers, testers, customer service and sales personnel to produce effective and complete documentation for end users

TECHNICAL SKILLS:

Experience: Project Management, Establishing BSA processes, tools and methodology, QA and UAT coordination

Web Application Experience: IE/Netscape based applications, ActiveX, Java/J2EE, JavaScript, Plug-ins, HTML, XML, 3 Tier Architecture, Internet /Intranet, Salesforce, Force.com (SFDC), Functional /Regression testing, stress & Load testing.

Techniques & Deliverables: UML, Data-Driven Testing, Defect management, Regression & unit test plans, Stress/Load/Volume testing, Test cases, Black/White (glass) Box testing, QA Automation plans, Data models, Object - Oriented testing methodologies, JAD sessions, Wireframes, Content Management System (CMS), Comps, Business rule models, Business Intelligence (BI), Function spec creation, Single-Sign-On (SSO), Requirements, Use case analysis, Code coverage analysis.

Project Management Tools: CLARITY, MS Project, DOORs, Rational Clear Case, Clear Quest, RUP, Visio, DOORS, Informatica Power center 8.5, CVS, PVCS, Merant Tracker, Vantive, Panagon, Filenet, Live link and Share Point

Programming Languages Experience: Confidential, Confidential ++, Apex, Java, JUnit, Visual Basic, PL /SQL, SQA Basic, HTML, XML, ASP, VBScript and JAVASCRIPT, Perl, UNIX Shell Scripting, Visual Age for Java 3.5, Visual Interdev, Visual Basic5.0/6.0, Developer2000, Mainframes RUMBA interface for 3270 terminal emulators, MS SQL Server 2000/7.0/6.5, Oracle, MS Access XP/2000/97, Object-oriented and procedural programming.

Testing Tools: Mercury Interactive Test suite (QTP, Win Runner, Load Runner, Quality Center, Test Director), Rational Suite (Rational Robot, Clear Quest, Clear Case)

Platforms/ ServerNetwork environments: Sun Solaris, MS Windows NT/2000/XP, MS Windows 95/98, IBM AIX, HP-UNIX, Web Logic 5.1, Web Sphere Application Server 3.5/4

Industry: Healthcare, Automotive, Insurance, Telecommunications, E-commerce, Finance and Software.

PROFESSIONAL EXPERIENCE:

Project Manager/ Sr. Business Analyst

Confidential, CA

• Managed and Monitored the QNXT Call Codes/ Salesforce Lead Management/ IVR Redesign/ VUE Broker portal/ Health Sherpa tools implementations using Agile and Scrum Methodology. Created & managed project plans for the release deployments
• Engaged in end to end project management - Project selection process, Scope management, schedule management, budget management, quality management, change management, Issue Management, Risk Management & Status Reporting
• Documented and managed the project charter, risk item log, action item log. Reviewed the SOWs and worked with the vendor to obtain the estimates and performed cost analysis
• Interviewed the cross functional business stakeholders and documented functional requirements and use cases with wireframes and screen mock-ups
• Conducted JAD/ focus group sessions with business users to gather the as-is business processes for web application. Documented the business process and obtained sign-off from the stakeholders
• Collected, analyzed and elicited the requirements to enhance/ customize the standard objects like Accounts, Opportunities, Leads, Campaigns, Events and Reports
• Participated in review sessions with technical and business teams and discussed process recommendations and solutions
• Created Business Requirement Document, Functional Requirement Document and UAT Test Plan/ Cases documents and coordinated the UAT testing/ post production activities
• Created the Requirement Traceability Matrix to ensure all the business, system and integration requirements are accurate and testable and prioritized them
• Provided weekly status reports and assisted senior management in developing program plan and in prioritizing tasks

Environment: QNXT, SFDC, Geo Mapping, VUE Broker Portal, VUE LMS, VUE Broker Commissioning, GIS, VUE Broker Renewals/ BOB, VUE Onboarding, Health Sherpa, 834 file, QNXT, Direct Enrollment portal, Bill Pay (Molina Payment), MPG, MBG, IVR, ACD, CTI, Avaya, NICE, Power Point, Visio, EPPM, OPPM (P6) and Quality Center

Sr. Business Analyst/ QA/ UAT Test Lead

Confidential, CA

• Worked closely with call centers/ business to understand the business processes and requirements and acted as a liaison between project team and vendor
• Coordinated system/ application design sessions with business and technical teams and documented the business and functional process flows using Visio
• Created Business Requirement Document, Functional Requirement Document and Test Plan/ Summary documents for Telephony Tactical Enhancements/ monthly Portfolio releases
• Created the Requirement Traceability Matrix to ensure all the business, system and integration requirements are accurate and testable and prioritized them
• Very strong understanding of the IVR/ ACD/ Genesys applications, testing methodologies, software development life cycle and good knowledge of the acceptance criteria for test phases
• Analyzed and Provided the level of effort estimates/ resource estimates for various enterprise wide projects/ programs
• Created the use cases and business process demos and provided subject matter expertise and operational support upon request
• Conducted peer reviews of the master test plan/ test script documents with stake holders and vendors and obtained their approvals
• Created the functional and regression test scripts and executed them from enterprise test repository tool Quality Center and performed SQL queries to validate the database and back end systems
• Identified application/ system risks upfront and provided resolution. Created and Documented Risk Mitigation and Contingent plans
• Identified the test environment requirements for System Readiness and Compatibility Testing and created test data for validation
• Validated the call center real time and historical data using UCC/ Business Objects/ Enterprise Monitor/ ACD Data View reporting and IVR Vision analytical tools
• Facilitated meetings and presented the Defect Status Report and Triage Metrics Report to the management during the project system/ UAT test execution phase

Environment: IVR, ACD, CTI, Avaya, Genesys, Dialer, USAN LyriCall, NICE, Witness/ Blue Pumpkin, Vision Reports, CASS, AF, Gateway, Quality Center 10, Remedy, Oracle, SQL, Business Objects Reports, Enterprise Monitor, UCC, Aspect Data View Reports. AT&T Business Direct, Visio

QA Test Lead/ Business Analyst

Confidential,IA

• Analyzed Demand Requests and provided the testing estimates for new demand requests/ production fixes at each facet of the SDLC
• Prepared project testing schedules, testing SOWs, test plans and strategies
• Identified project quality risks upfront and created the Risk Mitigation and Contingent plans
• Accomplished a bug free and stable product solution by performing Regression testing using Automation testing tools QTP and Selenium
• Allocated the testing resources for each release and monitored the testing activities
• Created the test scenarios and uploaded them into the Enterprise Test Repository Quality Center
• Identified the test environments requirements for System Readiness Testing and ensured test data is accurate for System Testing
• Created the Requirement Traceability Matrix and ensured all the business, system and intergation requirements are accurate and testable
• Provided the Daily Status Reports and Testing Triage Metrics Report to the management during the test execution phase
• Performed Load and Stress tests on the application using Load Runner and Analyzed the test results
• Developed the Implementation checklists and executed pre and post implementation testing tasks
• Facilitated UAT sessions with the Business and Application SMEs and obtained sign off on the System and UAT testing

Environment: Java, J2EE, SOAP, IVR, CTI, ACD, PBX, eCIF, Flex Billing, Siebel, Hyperion Intelligence 8.2, BI Microstrategy Reports, Quality Center 9.2, Merant Tracker, QTP, Selenium, Load Runner, TOAD, Oracle 9i, ESDm, iConnect

Confidential

• Reviewed Business requirements, Design Document and Analyzed the gaps in the requirements
• Established testing best practices within the team and executed and documented in detail
• Developed the test estimates by each testing phase and allocated the testing resources
• Created the Master Test Strategy and Test Strategy Addendum documents in compliance with ESDm process and facilitated peer reviews
• Prepared he Requirements Traceability Matrix, detailed test cases for new functionality Transfer Back and Connect, Email/ Letters consistency, ePC Interactions,
• Created Regression test suite for the existing PowerCenter functionality and tracked defects in Test Repository Quality Center and Merant Tracker
• Coordinated meetings with the 3rd party vendors, Astute developers, business, project manager, business analysts and Nationwide developers to reviews the gaps in the design document and test approach
• Created the daily status reports, defect reports and Testing Triage Report for the upper management for review
• Participated in volume testing, Obtained the testing requirements from business and created the automated scripts for functionality in QTP

Environment: Java, JSP, ESDm, OCR Phone Detail, Lotus Notes, eCIF, GMS, WebFocus Reports, Customer Facing System, Quality Center 9.2, Merant Tracker, QTP, Load Runner, TOAD, Oracle 9i

QA Lead/Sr. QA Analyst

Confidential, CA

• Reviewed and Analyzed business requirements, system and functional specifications, and business rules, and created functional breakdown test scenarios for black box testing
• Designed the Traceability Matrix, comprehensive test plan, methodologies, integrated test cases, test process, and test procedures
• Worked with team members to ensure testing deliverables are in compliance with the quality standards and deadlines and created daily test execution status reports and test matrix reports to managers
• Submitted a Credit Application for Lease and Retail through Route One and approved it in OSCAR as DSSO, verified using UNIX commands, Generated a contract worksheet and Signed the contract using Topaz SigPlus ePad
• Verified the contract PDF documents are populated correctly to the back end systems Siebel and DMS and Validated the contract details
• Developed testing schedules for system, integration, functional, end to end and user testing and reviewed the known risks upfront with the project team
• Coordinated meetings with the multiple back end systems development team leads to fill the gaps in the requirement documents, request test data and discuss availability of the back end systems
• Created regression test scripts using QTP and executed the basic system functionality test suite for every release, customized the scripts using Checkpoints, Functions, and user-defined functions and involved in UAT testing
• Performed benchmark testing using Loadrunner, developed Vuser Scripts for Load Tests, Performance tests and analyzed the system test results and provided recommendations to improve the systems performance

Environment: Route One, CAS, eCIS Interface, Java, TIBCO, OSCAR, Unix, DMS, Quality Center 9.2, QTP 8.2, Loadrunner, Citrix, Topaz SigPlus, Java, Java Servlets, Siebel CRM, DOORS

Confidential

• Coordinated meetings with the third party vendor and SEC1 team to fix the test environment set up and configuration issues and logged them in the Issue Tracking Log
• Created VB script to create users for Role-Based Access Control Process by entering the appropriate Dept Id/Job Code for a new associate in PeopleSoft, generating a SEC1 request will and submit an access request form on behalf of the hiring manager.
• Created master test plan, test scenarios and test cases for SEC1 Oracle Identity Manager Auto Provisioning for Lease, Collections and DMS systems and validated the MVS Mainframes back end Lease and Collections systems using RUMBA interface for CICS and TSO 3270 terminal emulators
• Migrated users existing in TMCCNET AD to TFSTEST2 AD and verify if the attributes are properly migrated, verify the levels of Manager Approvals, Reactivated and Terminated the old Active Directory users
• Created GRANT Disable and Re-enable Business Systems Requests for the users in Old AD, Migrated users, users in new AD and verify the levels of Approvals
• Developed test scripts in QTP for regression testing, enhanced the test scripts using regular expressions, database check points, data driven testing and analyzed the test results
• Created UNIX commands to perform data comparison and validation on the server and analyzed the test results

Environment: Oracle Identity Manager, EAS, ESSBASE, TMS Active Directory, TFS Active Directory, MVS Mainframe RUMBA Interface, TSO, TIBCO, Lease, Collections, Confidential ++, UNIX, DMS, Quality Center 8.2, QTP 8.2, DOORS

Confidential

• Reviewed Technical and Functional Requirement documents and analyzed High Level Call flow documents to create the high level test scenario and master test plan documents
• Installed ActiveX for Genesys Desktop Agent Tool Kit and Installed the Agent batch files and configured the path for App starter and regedit.exe fields, Configured Genesys Configuration Manager and added the skills and skill priority to Agents
• Monitored the Agents activities inbound calls, after call work, lunch using Genesys CCPulse, Scheduled agent tasks using Witness/ Blue Pumpkin, Monitored the agent inbound/ outbound voice/ screen calls using NICE system
• Opened, Captured screenshots of defects in Test Director, worked with development team to track them to resolution and generated Defect Status and Root Cause Analysis Reports
• Facilitated Daily Test Execution status and Defect status calls with development, business and QA team
• Created the URS/ IVR T-Server/ TIBCO/ STARS/ UCM/ CIMS host down and host unavailable test scenarios to ensure that the system is FAD under some exception scenarios
• Created and Executed Authentication, Main Menu and Account Menu test cases for CS TOY, CS LEX, Privacy, Loyalty TOY, Loyalty LEX, Dealer, Insurance and Spanish test cases for Puerto Rico
• Logged into Queue in STARS test environment, changed the Agent status to Available, accepted the incoming calls to validate the Siebel Pop test cases and verified the IVR Tracking Description
• Incorporated Load Runner for load and performance testing, developed and executed test scripts, monitored the test in progress, detected bottlenecks, analyzed the problem and reported

Environment: IVR, Genesys Starter App 7.2, TOAD 8.6, Siebel 7.0, Test Director 8.0, Siebel Analytics Reporting Tool, Oracle 10g, CCPulse, CCAS, Configuration Manager, TIBCO, Stars, CIMS, Witness/ Blue Pumpkin, NICE, Loadrunner, Visio

Sr. QA Analyst/ Test Coordinator

Confidential, NY

• Facilitated meetings to go through the Call flows and VUIs with the Business; Analyzed and Validated the call flows to create the detailed test cases.
• Developed and Prepared Master Test Plan, high level and detailed test cases for executing end to end testing from IVR to the back end legacy systems
• Facilitated meetings during the execution of the transactions Loan Request, Address Change, ACH Payments, Loan to Pay Premium, Dividend Disbursement and Inquiries for all the test conditions through the test driver to ensure it emulates the same functionality as the IVR and performed End to End testing through the IVR
• Validated the transactions for all happy paths in CBANC and verified the processing of files Daily CAPS file (CAPS), Check writing (LATTE), CAPADORA (LATTE)
• Prepared the test planning activities and timelines in MPP for Interface testing, Transaction testing, End to End testing, Cross Functional testing, User testing and Security testing through the test driver and IVR
• Conducted the Defect Status meeting for reviewing the ITRs/ defects and logged the defects in PVCS, Merant Tracker and Test Director and tracked them for Fix and Resolution
• Performed the Reports testing generated in Siebel Analytics tool for all the transaction, individual call query, and input registry, month to date summary, financial transaction activity, fulfillment activity, and total successful and ended calls in IVR.

Environment: IVR, CTI, TIBCO, MQ Series, Web Sphere, Siebel Analytics, Java, J2EE, JSPs, XML, Oracle, Test Director, PVCS, Merant Tracker

Sr QA Analyst/ QA Test Lead

Confidential, CA

• Participated as a reviewer in the Peer Review of the Technical and System Requirement documents with SME’ and Business users
• Analyzed and scrubbed the Business, Technical and System Requirements documents to ensure if any defects are found and logged them into the Quality Center and tracked until resolution
• Created the Test Strategy, Release Test Plan, Detailed Test Cases and test data documents for each Quarterly Release which involves multiple applications enhancements CRs and MRs in the later releases
• Mapped the Requirements in the Requirements Traceability Matrix and linked the requirements to the test cases and defects in the Test Management tool Quality Center
• Tested the front end GUI developed in ASP.net, Java, J2EE, JSPs and Servlets with multiple test data sets using data driven testing in QTP
• Created verification points in automated test scripts to validate the text, database, table, and object checkpoints in the web application

Environment: Java, J2EE, JSPs, Servlets, ASP.net, TIBCO, HTML, UNIX, Access, Oracle, Quality Center, QTP, PVCS, Vantive, Windows 2000/NT or XP, Web Sphere, Panagon Filenet