SUMMARY:

• Senior Business Analyst with more than 11 years of experience in diverse roles including System/Functional Requirements Management and Quality Assurance.
• Conduit between the business (Customer Center/Customer Service) and the IT teams.
• Excellent experience performing GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed Infrastructure enhancements.
• Created business process workflow diagrams using Business Process Modeling Notation (BPMN)
• Experienced in Use Case Diagrams, business process flows and Activity Diagrams using Modeling tools such as IBM Blueworks Live and MS Visio.
• Educated and helped technical team to understand and to convert the business needs (BRD) into functional and non - functional system requirements (SRS) by coordinating with the business on a non-technical level, and with the System Analysts on technical level which led to a solid requirement traceability matrix in the process.
• Excellent working knowledge in Agile, Waterfall, Scrum methodologies and SDLC.
• Facilitated, participated, researched requirements and conducted JAR sessions to gather requirements.
• Organized and Documented Business Requirement Document (BRD) and High Level Design Document (HLD).
• Collaborated with the business to analyze and deliver technology solutions that enable the customer to meet their business objectives.
• Documented business process and data mapping as well as business rules and provided key input in working with users in defining project and system requirements.
• Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies and Dodd - Frank Wall Street Reform and Consumer Protection Act.
• Experienced in Process Re-design, and Business Process Re-engineering.
• Worked with the software architects / developers to ensure that the applications conform to internal and external user requirements.

TECHNICAL SKILLS:

HP/Mercury Tools: Performance Center 9.1, Introscope, SiteScope, HP Quality Center, Test Director, LoadRunner

Environment: s: Windows, VMS, DOS, UNIX

Database and Tools: DB - Visualizer, AS-400, Oracle, TOAD, DB2, Lotus Notes

Component Technologies: .NET, Java, Oracle ADF

Programming: ASP, ASP.NET, C#/C++, ADO, .NET, MS SQL Server 2008, VC++, XML

Concepts: OOP, OOD (Object Oriented Programming and Design)

Performance Testing: VUScript Generation, Scenario Creation and Execution, Performance Reports and Graphs Analysis

Others: RALLY, IBM Blueworks Live, BPMN, DOORS, Equator, Palantir, Clarity, Software Development Life Cycle, QA Life Cycle, High & Low Level Design, Project Management,Plan, MS Office Suite (Word, Excel, PowerPoint, MS Access, Project) GUIs and Win Forms

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Business Analyst

• Documented Workflows using Business Process Modeling Notation (BPMN) Tool IBM Blueworks Live Workflows for Hazard Mitigation Grant Program (HMGP).
• Determined and documented Business Rules and system and functional requirements
• Created and analyzed user stories including documented workflows and business rules, screen prototypes and user and application interface designs to communicate planned system functionality.
• Created Instructor Manual, User Guide and training documentation for users
• User Acceptance Testing (UAT) for BIRM mobile application.
• Responsible for issue/ defect tracking.
• Reviewed and tracked business process models creation and validity.
• Analyze client requirements and data and provided solutions for data analysis. Ensured system mapping coincided with business rules.

Confidential, Herndon, VA

Sr. Agile Business Analyst

• Analyzed and defined User Stories, Epics, Themes (i.e., business requirements usingUse CasesandActivity diagrams), system and data requirementsand any other potentially required analysis documents or artifacts (e.g., user guide, requirements traceability matrix, troubleshooting guide).
• Led and participated in several weekly sessions with the Contact center team and customer representative teams for Sprint Planning, Sprint Reviews, and User Story facilitation/information gathering sessions, documentation, and production of deliverables.
• Supported the Agile Development and QA team by working in a teamspaceby providing knowledge Transfer, clarification on stories in backlog, and thorough analysis around the requirements and any system functionality issues.
• Coordinated and planned UAT test script writing, and data setup, of QA Testing and User Acceptance testing.
• Executed test cases and provide feedback to the developers and business community; manage defects/enhancements in the backlog, and prioritization of user stories or themes, as necessary.
• Supported the Agile Application Development and QA Project Managers in day-to-day management activities.
• Updated requirements management tools (Agile-Scrum tool - Rally).
• Held a crucial role in creating and maintaining the strategic partnership between business needs and technology delivery to determine appropriate decision making accountabilities and responsibilities for the STCU (Student Tracker for Colleges and Universities) project that included managing project management deliverables for the STCU project.
• Understood, designed and documented integration points, AS-IS and TO-BE user flows as well as dependencies with other systems, and utilized SQL queries to check the status of a service line.

Confidential, Denver, CO

Sr. Agile Business Analyst

• Translated business requirements into detailed functional and non-functional specifications.
• Contributed to the look and feel of the product including screen design, on-line text, and/or graphical user interface (GUI) consistent with FDA Regulation and Baxter Healthcare standards.
• Experience in writing procurement documents including RFP for testing SOW work from a contracting company for the Abacus TMV project.
• Participated in the design and testing phases, including designing and testing of remediation defects from backlog and sign-off on acceptance test results to ensure design and products integrity.
• Provided clear direction on product development requirements to meet expectations of external customers and business stakeholders.
• Monitored and reported project testing and release management status.
• Interacted with the leadership, development and quality teams through program updates and reviews with all levels of management.
• Anticipated potential conflict situations and managed to drive win-win outcomes.
• Created user stories and projects in DOORS and imported all the requirement artifacts in DOORS for document version control and change management.

Confidential, Charlotte, NC

Sr. Business Analyst

• Subject Matter Expert (SME) in Mobile Transfers application (Ecommerce/Mobile Online Banking), Equator (Short sale, DIL and REO - Liquidation Mortgage Technology) and was the Point of Contact (POC) for the newly developed NGEN P2P (In collaboration with Confidential, Online banking) and Equator and Palantir Mortgage applications.
• Sr. BSA lead for training and knowledge transfer for 8 Resources who were located in 3 different countries namely, USA (Onshore), Mexico (Near Shore) and India (Offshore).
• Reviewed the Path Flow Analysis flows created by the test team and helped the test team understand the requirements and answered questions related to the requirements.
• Developed and nurtured working relationship with contact center team (Mortgage Analysts) to analyze issues and helped them with Knowledge Transfer documentation (User Guide and Training Material).
• Created BRD or SRS documents from the Wireframe and content deck documents.
• Handled interaction between technology teams of 2 BANKS for a 180 million dollar project, i.e., Next Generation Payments (NGEN P2P).
• Created ECMS documentation including business requirements, high level and low-level designs and others ECMS deliverables.
• Documented & facilitated review sessions with Development and Environments team per the in-house SDLC methodology and complied with process followed.
• Complied and reported daily status on UAT test execution from offshore and answered questions relating to the execution reports and highlighted issues. Escalated issues as appropriate.
• Defined SOW/SLA and managed work for offshore application support outsourcing initiative.
• Responsible for approval of the release management process.
• Documented requirements to integrate applications into a currently utilized COTS application (Equator) and ensure adherence to DODD-FRANK regulatory guidelines.
• Developed Approach creation for Equator and DIL (DEED in LIEU) and conducted all the reviews of the respective documents from development to testing groups for this product.
• Led JAD/JAR sessions and discovered and documented business requirements through interview sessions with SME’s and Business users and translating requirements into business scenarios (use cases), functional specifications, and interface control documents for implementation by development teams for Automated Plan Payment System project.
• Managed vendor client relationships on critical liquidation projects.
• Led integration meetings with a legacy system and the Operation Data Store to gather data requirements for the development of an Interface Control Document.
• Supervised and reviewed contingency environment plan and risk assessment as per business requirements using Quality Center.
• Conducted UAT defect review and triage meetings to fix defects and update Quality Center appropriately.
• Developed UAT traceability matrix between business requirements and test cases.
• Supported data extraction and data validation procedures and submissions to external databases/performance measurement systems and manipulated and reported on data provided by these sources.
• Process data from Spreadsheets (Pivot Tables and VLookUp Functions), survey files, SQL Server databases, Oracle databases and MS Access databases to ensure that the stored procedure correctly updated the rows and columns as expected.
• Wrote SQL queries in AS400 and MS SQL Server 2008. Queries were written according to requirements for mortgage technology project.

Confidential, Cleveland, OH

Sr. Business Analyst

• Provided enhancements (Current state to Future State) for existing functionalities and production support for the portal.
• Created activity diagrams, sequence diagrams, content deck and wireframes and helped in Architecture Design Solution by documenting an official BRD (Client Side Requirements Document).
• Developed requirements through interview sessions with SME’s and translating requirements into business scenarios (use cases), functional specifications, and interface control documents for implementation by development teams for Automated Payment of Claims.
• Developed detailed use cases and user interface specifications for the features implemented.
• Prepared Activity Diagrams as a part of Use Case Specifications using Visio.
• Worked extensively with product management, SME, development team, and levels of management to build backlog, Use Cases and functional specifications.
• Conducted JAD Sessions (Ecommerce) periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Conducted meetings to gather the information required to make sure that all of the components that are needed to develop the UAT and SIT test plans were in place.
• Customized risks according to the standard operating procedures and developed a Requirements Management Mitigation Plan.
• Maintained and monitored the vendor release process.

Confidential, CO

Sr. Business Analyst

• Gathered user requirements and specifications for designing a web-portal.
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes and deployment.
• Involved in the transition process of the Confidential project to HP-GDIC (Global Development India Center).
• Used Test Director 8.0 SP2 for planning and execution of auto/manual testing, reporting and defects management.
• Supervised and documented end-to-end UAT testing, defect tracking and follow-up using Test Director.
• Reported software defects and interacted with the developers to resolve technical issues.
• Developed status reports to the test metrics and send them to management.
• Coordinated with DBA, engineering teams to ensure database integrity.
• Functioned as on-call support for non-production escalation on numerous occasions.

Confidential, Marlborough, MA

Business Analyst

• Interviewed stakeholders to document requirements and process maps for the existing system.
• Worked with users, stakeholders and subject matter experts (SME’S) to gather and analyze requirements.
• Used Mercury products and design tools to model the requirements.
• Responsible for identifying business requirements for the claims application through JADs, requirement-gathering sessions with business owners, technical SMEs and IT leads.
• Mapped the requirements to test scenarios and ensured proper test coverage.
• Organized and supervised formal reviews of product documentation (requirements and design documents, system test plans).
• Collaborated with IT department and continuously searched for new enhanced methods/automation to leverage data to optimize programs.
• Conducted issue/defect resolutions sessions for all releases of the claims product.
• Provided training to the end users (UAT, Business) on claims management system.

Confidential, Kansas City, MO

QA Engineer/System Analyst

• Supervised a team of functional test engineers in in-house and offshore facility working on multiple projects.
• Analyzed the business transactions, user profiles and task distribution in an n-tier architecture.
• Utilized Loadrunner to Developed the LOAD TEST strategy and setup the performance test lab.
• Gathered performance characteristics from database administrators, web server administrators and business analysts and developed Stress/Volume test plans.
• Developed and enhanced LoadRunner HTTP VUScripts to simulate various business transactions
• Created goal oriented and manual scenarios to execute load on server resources and monitored the server performances.
• Utilized UNIX commands and utilities (top, vmstat) to monitor the resource usage and server performance.
• Configured the scenarios using different timeout settings and runtime options.