SUMMARY:

• Over eight years of professional experience as a Business Analyst with strong domain knowledge of Retail, Supply Chain Management, and Merchandising including E - commerce and web applications, Healthcare Management, Order to Cash Management, Logistics and Inventory Management.
• In depth knowledge of SDLC Methodologies i.e. Waterfall Methodology and Agile.
• Three years of data integration experience.
• Expertise in agile-scrum process, facilitation of scrum ceremonies, managing product backlogs and escalating risks and issues to the board’s meeting.
• Expertise in data layout from mainframes systems/ DB2 database to staging using DB links and then to SAP.
• Planning and implementation of roll out projects, which involve intercompany sales processes and acquisition of retail companies. Experience in developing business case and re-engineering business process.
• Experiences in handling procure to pay business process from purchasing integration to account payables.
• Liaison with stakeholders, business process owners and executive sponsors to develop business processes, system solutions and identify Key Performance Indicators.
• Lead requirement gathering sessions, document/review/develop business processes and design system solutions.
• Skilled at performing Gap analysis, SWOT analysis, return on investments, and Cost-benefit analysis, along with good knowledge of process workflow tools and techniques, process metadata using ETL.
• Knowledge of multiple HIPAA/EDI transactions including Health care Eligibility /Benefit Enquiry (270) and EDI Health care Eligibility/Benefit response (271) and other claim transactions including 837I, 837P, 835.
• Excellent writing skills in preparing business requirements documents (BRDs), system requirements specifications (SRS), system design specifications (SDS), functional specifications, and defining project plans.
• In depth knowledge of UML in visualizing and documenting the artifacts using Use Cases diagrams, Class diagrams, Sequence diagrams and Activity diagrams in MS-Visio.
• Hands on experience with IBM Rational software integrated tools like Requisite Pro, Rational Rose and MS Project for requirements management and analysis use case development, business and data modeling.
• Developed project communication deliverables including roadmap, planning list, change request, timeline, budget, scope and other requirements.
• Expertise in data analysis from data warehouse by querying using SQL to analyze the problem from product owners and develop the required solutions.
• Excellent interpersonal, communication and presentation skills and involved in high interaction with variety of audiences (PMs, technical specialists, developers, architects, SMEs).
• Familiar with Quality Center to design and develop Test Plans and Test Cases and good at learning technologies and systems that are organization or project specific.
• Expertise in creating training materials and conducting individual and group (JAD) sessions with technical units.

TECHNICAL SKILLS:

Methodologies: SDLC, Waterfall, Agile, Iterative Software Development Process

Operating System: SAP AFS 3.0, 5.0, 6.0 and 6.5, Microsoft Windows 9X/NT/2000/XP/Vista/7/8, UNIX, Mac OS

Databases: Microsoft Access, Microsoft SQL Server, SQL Server Oracle, IBM-DB2 (Squirrel), Mainframe

Languages: HTML, Visual Basic, PL/SQL, XML, JavaScript, JQuery

Business Modeling Tools: MS Outlook, MS Office, MS Project, MS SharePoint, Rational Rose, UML, MS Visio, Rational Requisite Pro, Rational Rose, Rational Clear Quest

Testing/Debugging Tools: JIRA, Test Link, At Task, QTP, HPQC, Rational Testing Suite, MS Excel.

Other Tools: SAP MM Module, DOORS, Retalix Storeline POS, Business Intelligence Tool- Tableau, OBIEE, Informatica, TFS (Team Foundation System), WINSHUTTLE/Keyless

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Focus on SAP Order to Cash process and performed MRP planning.
• Involve in process of handling purchase requisition (PR) conversion to purchase order (PO).
• Conduct virtual meetings to communicate with European Business users and work as a liaison between stakeholders and Application Support Team.
• Distribute minutes from meetings and agenda documents.
• Use brainstorming, problem solving and conflict resolution techniques to help team accomplish project activities.
• Create technical documents, which include functional requirements, use cases and test cases and data flow diagrams.
• Layout maps of the business processes to accommodate new business requirements and wrote user stories. Create work performance reports to generate decisions or raise issues.
• Highly involve in conversion of legacy Material Master to Hanes SAP system and direct data analysts and developers to create mapping documents and perform configuration changes as per the requirement.
• Use Test Link to manage test plans and test cases. Performed unit-testing, system testing, and helped business perform user acceptance testing (UAT).
• Create and manage CA tickets using JIRA. And assisted Scrum Master to attain the daily updates on the open tickets.
• Generate enterprise level reports of Inventory management and Cost Allocation.
• Enforce Scrum rules and sprint planning in dynamic environments.
• Organized workshops for creation of Business and Functional Requirement Documents.
• Executed meeting to discuss new requirements with product owners during migration process.
• Created business processes using flowcharts and also involve in data mapping.
• Gathered requirements for Application Support team to make configuration changes to Material Master.
• Highly involved during analysis of data and created requirement traceability matrix (RTM).
• Generated milestone charts for management to understand the progress of project.
• Worked closely with supply chain team.
• Generated reports for Warehouse management team using Tableau and developed RFPs for system enhancements.
• Created dashboards and performed ad hoc query using Query Analyzer.
• Created transition documents to convert the mass process to operational process. Used WINSHUTTLE tool and info path forms (XML) to run the post implementation tasks.
• Assisted the Project Manager with the planning and execution of the project.
• Reviewed and examined business processes and systems, model data, design activity and flow diagrams for better visualization of application solution.
• Conducted mock-up meetings and generated status reports and weekly updates accordingly.
• Created input files for cross reference tables and validated data across different servers.
• Created ETLs for data integration and data analysis from relational data warehouse system by querying using SQL.
• Managed test plans and test scripts using Test Link.
• Responsible for conversion of Material Master, Account Receivables and Sales Orders using LSMW methodology.
• Focused on Key Performance/success indicators for the comparison of strategic and operational goals.
• Helped Data Foundation Team to streamline the on-going business processes.
• Prepared specifications required for master data uploads and interacted with ABAP developers to deliver the work products.
• Worked with team on lessons learned and created artefacts to deal with similar projects in future.
• Post Go-Live support for inventory management and cost allocation.
• Used Web Intelligence, which helped me to navigate through data.
• Introduced LSMW tool for mass migration to the project team and performed Cost-Benefit analysis between LSMW and Keyless system.
• Involved in transformation of Maidenform order processes to Hanes’ SAP system using LSMW (Legacy System Migration Workbench) methodology.
• Migrated and supported MFB order processing and existed MFB distribution flows to HBI SAP Apparel and Footwear Solutions.
• Performed EDM/Data Tasks for the materials need to be loaded into HBI.
• Created spreadsheets to extend MFB materials to various plants.
• Provided thorough documentation for all the techniques of data transfer.

Environment: Windows XP, SAP AFS 6.0 and 6.5, Agile, Scrum Environment, JIRA, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, SQL Server, Test Link, At Task, XML, Tableau.

Confidential, Portland,ME

Business / Quality Analyst

Responsibilities:

• Worked as a Business Analyst, interviewing clients to understand their business and functional requirements, gathering their future needs and transforming them to functional specifications.
• Involved in interviewing Subject Matter Experts (SMEs) and carefully recorded the requirements in a Business Requirements Document (BRD).
• Documented requirements, defined scope and objectives, and formulated systems to parallel overall business strategies.
• Commuted business needs into application and operational requirements and prepared concise and effective user stories.
• Proficiently helped development teams to break down large user stories for execution.
• Created Screen designs for the development team to ensure that client’s requirement were adequately represented.
• Created Activity Diagrams, Flow Diagrams: Mock-up forms in MS word for better visualization and understanding of the flow of the application solution.
• Created ETLs for data mapping of source to target.
• Performed gap analysis between the “As-Is” model of the legacy system and the “To-Be” model to identify the gaps, logged issues relating to the identified gaps and worked with the SME to get clarifications.
• Communicated with enhanced high level flows diagrams: Presentation to senior executives, department users and IT developers and testers.
• Hands on experience in Manual Testing and User Accepting Testing (UAT), preparing user manuals and rollout plans.
• Used JIRA to analyze & capture bugs, track and manage any type of updates. Managed Scrum Artifacts, which involves sprint backlogs and sprint tasks.
• Used Quality Center to manage Test Cases.
• Created test scripts using Quick Test Pro.
• Participated in various meetings and discussed Enhancement and Modification Request issues.
• Involved functionality testing in Confidential ’s Official Mobile Inventory Management Application.
• Conduct Issue Review meeting on a daily basis during every release.
• Performed configuration testing on different platforms and web browsers.
• Involved with QA team in designing test plans, test cases, test results analysis and conducted reporting defect management and test status matrices.
• Interfaced with all levels of internal clients and ensured client satisfaction by arranging client reviews of software under development.
• Tracked change requests and monitored workload and schedule.

Environment: Windows XP, Agile, Scrum Environment, JIRA, MS Word, MS Excel, MS outlook, MS PowerPoint, MS Project 2010, MS Visio, SQL Server, Quality Center, XML, Java, Firebug, Requisite Pro, IBM-DB2 (Squirrel) SAP AFS 3.0, 5.0, Tableau, NetSuite.

Confidential,Orlando,FL

Business Analyst

Responsibilities:

• Gathered and synthesized detailed Business Requirements for Business Rules Engine.
• Documented Business Rules and developed As-Is and To-Be Process Flow Diagrams.
• Worked very closely with the UI/UX teams providing inputs/ suggestions flows/call flows based on as and when the UI was being developed.
• Developed wireframes for UI screens. Developed data flow diagrams for Business process, UI Wireframes and Mockups using Microsoft Visio.
• Evaluate applications to understand existing UX/UI paradigms.
• Developed XML documents between Legacy, Production, and UI (User Interface) Specifications.
• Conducted individual and group (JAD) sessions with technical units.
• Liaised with the technology team to derive Functional Requirements.
• Created Functional Requirement Specifications (FRS) based on User Requirement Specifications.
• Derived System Requirement Document based on Functional Requirement Specifications.
• Used guidelines and artifacts of RUP to strategize the implementation of rational Unified Process effort in different iterations and phases of software development life cycle.
• Translated and communicated functional requirements effectively to Business Customer and Team members using Business Rules, Screen layouts, Data Mapping Analysis, System Interfaces and GUI Designs.
• Documented the use cases and prepared the use case, activity, logical, component and deployment diagrams using MS Visio for a clear understanding of the requirements by the development team.
• Created reports for process improvements and trend analysis.
• Performed GAP analysis of business rules, Business and system process flows, translation of business rules to decision tables, user administration, and requirements.
• Developed wireframes for UI screens.

Environment: Unified Modeling Language (UML), Microsoft Word, MS Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Project 2010, Microsoft Visio, Microsoft Outlook, Adobe Reader, Quality Center, MySQL, Oracle 11i, PL/SQL, Rational Unified Processes (RUP) methodology, Share Point, GAP analysis.

Confidential,Louisville,KY

Business Analyst

Responsibilities:

• Participated in creation of Business Process Workflow Diagrams with Stakeholders.
• Involved throughout the business Solution Development Life Cycle (SDLC).
• Conducted meetings with business users and SMEs to identify and gather various functional and non-functional requirements.
• Conducted GAP analysis of the different reports that are being presented to clients to accommodate their requirements.
• Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures to create a Business Requirement Document (BRD).
• Worked on multiple HIPAA/EDI transactions including Health care Eligibility /Benefit Enquiry (270) and EDI Health care Eligibility/Benefit response (271) and other claim transactions including 837I, 837P, 835.
• Created Referral Web Portal for providers to view their referral information.
• Documented current and future states of Referral Web Portal System.
• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio.
• Played a key role in planning, testing, and implementing system enhancement requests.
• Adopted Rational Unified Process (RUP) methodology with emphasis on its six best practices for iterative and incremental development.
• Planned all the RUP iterations and documented the artifacts throughout various phases.
• Conducted JAD sessions during the various stages of upgrading the matching system and discuss the current system preference.
• Helped identifying reports for decision support system and interacted with database designers.
• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.
• Reviewed System Test Plans, wrote test scripts and worked with business folks to validate and execute the test scripts.
• Functioned as the primary link between the business line, operations, and the technical areas throughout the project cycle.

Environment: MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MS-Project, Windows 2000, SWOT analysis, Clear Case, Clear Quest, GAP analysis.

Confidential,Omaha,NE

Business Analyst

Responsibilities:

• Assisted business owners to identify, clarify, define and document the objective and benefits of the project.
• Collaborated with business owners to determine ROI.
• Gathered, analyzed, translated, and documented business/user requirements.
• Obtained business sign-off on user requirements.
• Prepared and delivered user requirements for project development teams.
• Gathered and documented current business processes.
• Proactively investigated options to solve business problems and to meet the business needs.
• Documented and recommended business process change.
• Participated in design review sessions where required.
• Compiled and tracked issues.
• Participated in technical discussions and design reviews involving XML schemas.
• Assisted in transforming the business functions into Object Oriented Programming System (OOPS) concept with the help of a class diagram.
• Assisted in creating data models to map the business process using MS Access.
• Created user stories for the look, feel and functionality of the GUI system.
• Maintained a Sprint Matrix to validate system requirements. Created Sprint backlogs to assign work to development teams.
• Collaborated with the QA team to prepare other testing strategies, reviewed transaction-logs and reports to track and resolve processing errors using Test Director.
• Performed User Acceptance Testing (UAT) and Knowledge Transfer of uncommitted product backlog
• Initiated and facilitated communications between the technology teams and the business
• Ensured adherence to operation standards by following the prescribed SDLC process and operational framework.
• Collaborated change management activities and delivery business solutions.

Environment: Rational Rose, Rational Requisite Pro, Share point, MS Visio, MS Access, MS Excel, MS Word, UML, Windows XP, NT/2000, XML, NetSuite.